Page 1: User Guide
Aastra Model 6755i IP Phone User Guide Release 3.2 41-001386-00 REV00 – 01.2011...
Page 2: Software License Agreement
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Page 3: Table Of Contents
Keypad Keys ...........................15 Methods for Customizing Your Phone ..................16 Phone Options via the IP Phone UI ..................16 Phone Options via the Aastra Web UI ..................19 Phone Status ..........................23 Phone Status via IP Phone UI ....................23 Finding Your Phone’s IP Address ...................24 Phone Status via the Aastra Web UI ..................25...
Page 4: Table Of Contents
Table of Contents Phone Lock ..........................58 Defining an Emergency Dial Plan ..................60 Line Keys, Programmable Keys, and Softkeys ................62 Multiple Line and Call Appearances ..................62 Softkeys and Programmable Keys ..................63 State-Based Softkeys (Bottom Keys only) ................66 Line Key ..........................69 Speed Dial Key ........................73 Editing Speed Dial Keys ......................80 "Do not Disturb"...
Page 5 Table of Contents Pre-dialing a Number ......................151 Using Handsfree Speakerphone ....................151 Using a Headset ........................152 Using Intercom ........................153 Redial ............................155 Mute ............................156 Receiving Calls ..........................157 Answering an Incoming Call ....................157 Sending an Incoming Call to Voicemail ................158 Handling Calls ...........................159 Placing a Call on Hold ......................159 Transferring Calls .........................161 Conferencing Calls .......................164...
Page 6 Table of Contents Goodbye Key Cancels Incoming Calls .................226 Message Waiting Indicator ....................229 Incoming Intercom Call Features ..................230 Using Redial Key for “Last Number Redial” ...............233 Group RTP Paging (receives RTP streams) ................234 Shared Call Appearance (SCA) Call Bridging ..............235 Available Features Enabled by Administrators ..............239 Outgoing Intercom Calls .......................239 Missed Call Summary Subscription ..................239...
Page 7: Welcome
About this Guide This guide explains how to use the basic features of your new 6755i phone. Not all features listed are available by default. Contact your system or network Administrator to find out which features and services are available to you on your system.
Page 8: Requirements
Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 6755i phone, please refer to the Aastra 6755i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.
Page 9: Getting Started
Getting Started The 6755i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 10 The 6755i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
Page 11 When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network Done John Smith Sat Jan 1 12:18am Idle Screen Model 6755i IP Phone User Guide...
Page 12: Network Connected/Network Disconnected
However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 6755i IP Phone Installation Guide, the section "Connecting to the Network and to Power".
Page 13: Idle Screen
List, and Intercom, respectively. You can configure the 6 top programmable keys with up to 6 functions, and the 6 bottom softkeys with up to 20 functions as required. Services Intercom Directory Callers List Model 6755i IP Phone User Guide...
Page 14 The top programmable key descriptions do not display on the LCD. You can write the function assigned to the programmable key using the label provided for the phone. Services Icom Softkeys Configured Callers John Smith Sat Jan 1 12:18am Home Home Office Office Idle Screen Model 6755i IP Phone User Guide...
Page 15 This screen displays the following keys located on the bottom left of the screen: • Dial • Conf (Conference) • Xfer (Transfer) These keys are static and cannot be changed. A More softkey also displays at the bottom right of the screen if you have configured softkeys. Model 6755i IP Phone User Guide...
Page 16 For example, in the illustration below, the 6755i has several bottom softkeys configured on the idle screen. A "More" key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, a "More" displays for you to view additional softkeys. You can press the More softkey to toggle between the first and second screens to display all configured softkeys.
Page 17: Ip Phone Keys
IP Phone Keys Key Panel The following sections describe the various 6755i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 18: Key Descriptions
Key Descriptions The following table identifies the keys on the key panel of your 6755i IP phone that you can use for handling calls. Text Keys Symbol Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Page 19 All 6 keys are programmable and can be assigned to perform specific functions. The following are the default functions for the programmable keys on the 6755i IP phone: Accesses enhanced features and services SERVICES such as...
Page 20 Symbol Keys Key Description Softkeys - 6 Bottom keys: programmable state-based softkeys (up to 20 programmable functions). For more information about programming the softkeys to perform specific functions, see the “Softkeys and Programmable Keys” page Model 6755i IP Phone User Guide...
Page 21: Keypad Keys
Keypad Keys The 6755i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet.The 6755i phone keypad includes the following: Keypad Key Description Dials 0...
Page 22: Methods For Customizing Your Phone
Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone These options allow you to customize the following phone settings.
Page 23 Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages Phone Lock Model 6755i IP Phone User Guide...
Page 24 References For more information about customizing your phone using the available options from the IP Phone UI, see the section “Customizing Your Phone” page For more information about Administrator options, contact your System Administrator. Model 6755i IP Phone User Guide...
Page 25: Phone Options Via The Aastra Web Ui
In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 26 The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking Log Off. Model 6755i IP Phone User Guide...
Page 27 Expansion Module - Allows you to configure an additional 36 softkeys with a M670i Expansion Module, or an additional 60 softkeys with a M675i Expansion Module if it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached.
Page 28 Ring Tones (global and per-line basis) • Time and Date Settings • Language Settings Account Configuration - Allows you to configure “do not disturb” (DND) and “call forwarding” (CFWD) by account. You can have multiple accounts on the 6755i. Model 6755i IP Phone User Guide...
Page 29: Phone Status
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Page 30: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 31: Phone Status Via The Aastra Web Ui
Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI 1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
Page 32 The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed. SIP Account Status...
Page 33 SIP Account Status Used? 9057604603@anasipproxy.aastra.com:5060 Registered where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.com” on port “5060” Status is “Registered” Backup registrar is used (“Yes”) SIP Error Displays on accounts when registration fails with the SIP proxy server. Number Example:...
Page 34: Customizing Your Phone
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 35 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
Page 36: Contrast Level
The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Model 6755i IP Phone User Guide...
Page 37 5. Use the 3 and 4 navigation buttons to increase or decrease the intensity of contrast lighting on the LCD. Contrast Level Contrast Level: Cancel - Done - 6. Press Done to save your selection. Model 6755i IP Phone User Guide...
Page 38: Backlight
5. Use the 5 and 2 navigation buttons to select the Backlight status for your phone. Default is "Auto". Available options are: • Auto (Default) • 6. If you selected "Off", press Done to save your setting. Backlight Auto Cancel - Done - Model 6755i IP Phone User Guide...
Page 39 OFF the backlight. Use the "Backspace" and/or "Clear" softkeys to delete entries if required. Backlight On Time 10 seconds - Backspace - Clear Cancel - Done - 9. Press Done to save your setting. Model 6755i IP Phone User Guide...
Page 40: Live Dialpad
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6755i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 41: Set Audio
You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6755i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 42 5. Select the audio mode you want to use on your phone. Default is Speaker. Valid values are: Speaker (Default) • • Headset • Speaker/Headset Headset/Speaker • Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel - Done - 6. Press Done to save your setting. Model 6755i IP Phone User Guide...
Page 43 2. Headset Mic Volume - Select Done - 8. Select the Low, Medium, or High volume level. Default is Medium. Headset Mic Volume Medium High Cancel - Done - 9. Press Done to save your selection. Model 6755i IP Phone User Guide...
Page 44: Time And Date
3. Select Time and Date. 4. Select Set Time. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Model 6755i IP Phone User Guide...
Page 45 2. Select Time and Date. 3. Select Set Date. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Model 6755i IP Phone User Guide...
Page 46 Date Format Sun Jan 2 2-Jan-00 2000-01-02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan Cancel - 02.01.2000 Done - 8. Press Done to save the Date Format. Model 6755i IP Phone User Guide...
Page 47 2. Select Time and Date. 3. Select Daylight Savings. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - Model 6755i IP Phone User Guide...
Page 48 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - 4. Select from Time Server 1, Time Server 2, or Time Server 3. Model 6755i IP Phone User Guide...
Page 49 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) • 24h (24 hour format) • Note: The time and time format you configure display on the phone’s idle screen. Model 6755i IP Phone User Guide...
Page 50 5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers. Note: Time Servers can only be entered if NTP Time Servers is enabled. 6. Click Save Settings. Model 6755i IP Phone User Guide...
Page 51: Language
Russian • Nordic You can also configure the language to use when inputing values in the Aastra Web UI and the IP Phone UI. Specifying the Language to Use Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Aastra Web UI.
Page 52 For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default) •...
Page 53 Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Page 54 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Model 6755i IP Phone User Guide...
Page 55 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Model 6755i IP Phone User Guide...
Page 56 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. Model 6755i IP Phone User Guide...
Page 57 4. Press Done when you have selected an input language. Aastra Web UI Use the following procedure to set the input language using the Aastra Web UI. 1. Click on Basic Settings-> Preferences->Language Settings. Model 6755i IP Phone User Guide...
Page 58 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are: English (default) •...
Page 59 IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6755i IP Phone. Model 6755i IP Phone User Guide...
Page 60: User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password...
Page 61 ” (all lowercase) and the password field is user left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click Save Settings. Model 6755i IP Phone User Guide...
Page 62: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 63: Restarting Your Phone
If you do not wish to restart your phone, press Cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click Reset 3. Click OK at the confirmation prompt. Model 6755i IP Phone User Guide...
Page 64: Phone Lock
“Paging Key (Sends the RTP Stream)” page 141. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field •...
Page 65 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock. The phone unlocks dynamically and displays the following message: "Phone is unlocked". Model 6755i IP Phone User Guide...
Page 66: Defining An Emergency Dial Plan
In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Model 6755i IP Phone User Guide...
Page 67 Default for this field is 911|999|112|110. 3. Click Save Settings to save the emergency dial plan to your phone. Reference For more advanced options you can set on your phone, see “Additional Features” page 210. Model 6755i IP Phone User Guide...
Page 68: Line Keys, Programmable Keys, And Softkeys
Keys Multiple Line and Call Appearances The 6755i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents.
Page 69: Softkeys And Programmable Keys
36 softkeys on each M670i Expansion Module and up to 60 softkeys on each M675i Expansion Module. (The 6755i IP Phone allows up to 3 expansion modules on each phone). For more information about expansion modules, see “Model M670i and M675i Expansion Modules”...
Page 70 Indicates the key is set to generate a flash event when it is pressed on Flash the 6755i. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 71 RTP streams from pre-configured multicast addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this parameter, “Group RTP Paging (receives RTP streams)” page 234.
Page 72: State-Based Softkeys (Bottom Keys Only)
State-Based Softkeys (Bottom Keys only) On the 6755i bottom softkeys, you can configure a specific state to display when a softkey is being used. Softkeys (state-based) The following table describes the states available to configure for the softkeys. State Description idle The phone is not being used.
Page 73 Key Display Behavior On the 6755i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 74 The following illustrations show the configuration of Key 12 and how that key displays on the phone. John Smith Key 12 displays in Sat Jan 1 12:18am softkey position 1 on the phone - LAB Model 6755i IP Phone User Guide...
Page 75: Line Key
Line Key You can set a programmable key or softkey to act as a line/call appearance key on the 6755i. The This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple Line and Call Appearances”...
Page 76 By using the navigation keys, you can access the same functionality as the Previous and Next softkeys. You use the Aastra Web UI to set a programmable key or softkey as a line. Model 6755i IP Phone User Guide...
Page 77 Configuring a Line Key You can set a key as an additional line on the 6755i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see “Multiple Line and Call...
Page 78 10. In the "Line" field, select a line to apply to this key. Valid values are 5 through 9. 11. (M675i) In the "Label" field, enter a label to apply to this key. 12. Click Save Settings. Model 6755i IP Phone User Guide...
Page 79: Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6755i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
Page 80 "ABC 4" softkey to specify uppercase letters or lowercase letters when entering the name. You can enter up to 16 letters in the "Enter Name:" field. Press the 2 key to move to the next field. Model 6755i IP Phone User Guide...
Page 81 5. Press the "Save" softkey to save the speed dial information to the speed dial key you selected. Note: To delete or remove a speed dial configuration from the phone, you can press the Remove key. Model 6755i IP Phone User Guide...
Page 82 (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait for the cursor to automatically advance to the next position. To insert a space between letters, press 4. To backspace and erase a mistake, press the Backspace softkey. Model 6755i IP Phone User Guide...
Page 83 8. Press the "Save" softkey to save the speed dial information to the speed dial key you selected. Note: To delete or remove a speed dial configuration from the phone, you can press the Remove key. Model 6755i IP Phone User Guide...
Page 84 6. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9. 7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Model 6755i IP Phone User Guide...
Page 85 16. In the "Line" field, select a line to apply to this key. Valid values are 1 through 9. 17. Click Save Settings. Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial..
Page 86: Editing Speed Dial Keys
— Operation->Expansion Module Keys • Using the IP Phone UI at the path: — Options->Preferences->Speed Dial Edit The following illustration shows the path in the 6755i IP Phone UI for editing a speed dial key. Preferences Enter Name: 1. Tones John Smith 2.
Page 87 1. You can cancel out of the speed dial editing process at any time without saving, key, or the Cancel key. by pressing the 2. You can delete a speed dial key by pressing the Remove key. Model 6755i IP Phone User Guide...
Page 88 4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9. 5. Click Save Settings. Note: You can delete a speed dial key by removing the information from the "Value" field. Model 6755i IP Phone User Guide...
Page 89 Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speed Dial.. 2. Select from "Digit 1" through "Digit 9". 3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+"...
Page 90: Do Not Disturb" (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Page 91 7. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 8. In the "Type" field, select Do Not Disturb to apply to the key. 9. Click Save Settings. Model 6755i IP Phone User Guide...
Page 92: Busy Lamp Field (Blf) Key
Supervisor’s phone shows that the worker’s phone is in use and busy. On the 6755i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key.
Page 93 6. In the "Line" field, select a line for which to apply this key. Valid values are: • global 1 through 9 • 7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Model 6755i IP Phone User Guide...
Page 94 13. (M675i) In the "Label" field, enter a label to apply to this key. 14. In the "Line" field, select a line for which to apply this key. Valid values are: • global 1 through 9. • 15. Click Save Settings. Model 6755i IP Phone User Guide...
Page 95: Blf List Key
You can use a BLF\List configured key to dial out. Example A receptionist has a 6755i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 6755i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.
Page 96 Valid values are: • global 1 through 9 • Note: The "Label" and "Value" field are not required. The BroadWorks BLF List name is configured in the "BLF List URI" field instead. Model 6755i IP Phone User Guide...
Page 97 12. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my6755i-blf-list@as.broadworks.com. Note: Contact your System Administrator for the BLF List URI. 13. Click to save your changes. Model 6755i IP Phone User Guide...
Page 98: Automatic Call Distribution (Acd) Key (For Sylantro Servers)
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6755i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
Page 99 Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 6755i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys.
Page 100 When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone. The LED for the ACD Key shows the current status of your phone. Model 6755i IP Phone User Guide...
Page 101 The "User ID" and "Password" prompts displays. Services Icom Callers ACD: Support User ID: Password: Backspace Log In Cancel 3. Using the keypad, enter your User ID (phone number provided by your System Administrator). Model 6755i IP Phone User Guide...
Page 102 IP phone. Contact your System Administrator for more information. 8. To logout of the queue, press the Log Out softkey. The server no longer distributes phone calls to your IP phone. Model 6755i IP Phone User Guide...
Page 103: Directed Call Pickup/Group Call Pickup Keys (For Sylantro Servers)
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Page 104 Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers) Aastra Web UI Use the following procedure to configure Directed Call Pickup on the 6755i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML.
Page 105 13. (M675i) In the "Label" field, enter a label to apply to this Directed Call Pickup key. 14. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are: • global 1 through 9. • 15. Click Save Settings. Model 6755i IP Phone User Guide...
Page 106 Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Aastra Web UI Use the following procedure to configure Group Call Pickup on the 6755i IP Phone. The procedure shows the softkey screens as an example. Note: A ring group must be configured on the Sylantro Server in order for a GCP softkey to function.
Page 107 2. Use the 5 and 2 keys to scroll through the list to select an extension. 3. Press the Pickup Key for the extension you select. The call is answered. Model 6755i IP Phone User Guide...
Page 108 3. Press the Pickup Key for the extension you select. The call is answered. Services Icom Callers DCP on line: Select an extension 1. 2201 2. 2202 Press the Pickup 3. 2203 Key to answer - Pickup - Cancel the call Model 6755i IP Phone User Guide...
Page 109: Xml Key
The XML services must be set up by your System Administrator before you can use the key. Contact your System Administrator for more information. On the 6755i IP phone, you can access the XML applications from the IP Phone UI in two ways: •...
Page 110 After the XML application is applied, you can use the IP Phone UI to press the Services key and access the XML services. Configuring XML Services Aastra Web UI 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. Model 6755i IP Phone User Guide...
Page 111 14. (M675i) In the “Label” field, enter a label for the Services key. 15. In the "XML Application URI" field, enter an application URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. Model 6755i IP Phone User Guide...
Page 112 17. Click Save Settings. Configuring an XML Key Aastra Web UI Use the following procedure to configure an XML key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML.
Page 113 16. In the "Value" field, enter a URI(s) to apply to this key. Note: Contact your System Administrator for the appropriate value(s) to enter in the "Value" field. 17. (M675i) In the "Label" field, enter a label to apply to this key. Model 6755i IP Phone User Guide...
Page 114 18. In the "XML Application URI" field, enter the applicable URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. 19. In the "XML Application Title" field, enter the title of the service. This title appears on the phone’s LCD after pressing the XML key.
Page 115 From an XML Key 1. Press the XML key on the 6755i phone. A "Custom Features" screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service.
Page 116: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6755i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 117 Select from “Key 1” through “Key 60” (M675i) 8. In the "Type" field, select "Flash". 9. (M675i) In the "Label" field, enter a label to display on the phone for the key. 10. Click Save Settings. Model 6755i IP Phone User Guide...
Page 118: Sprecode Key
Configuring a Sprecode Key Aastra Web UI Use the following procedure to configure a Sprecode key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML.
Page 119 12. (M675i) In the "Label" field, enter a label to display on the IP phone for this key. 13. In the "Value" field, enter the appropriate value for accessing specific services from the server. Note: For values to enter in this field, contact your System Administrator. 14. Click Save Settings. Model 6755i IP Phone User Guide...
Page 120: Park/Pickup Keys
Park/Pickup Keys The 6755i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, and Sylantro servers. The park/pickup feature performs as follows: •...
Page 121 9. Click on Reset, then click Restart to restart the IP phone and apply the changes. Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Model 6755i IP Phone User Guide...
Page 122 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. 3. Press the "Pickup" key. If the call pick up is successful, you are connected with the parked call. Model 6755i IP Phone User Guide...
Page 123: Last Call Return (Lcr) Key (Sylantro Servers Only)
Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr”...
Page 124 10. In the "Type" field, select Last Call Return. 11. In the "Line" field, select the line you want to apply to this key. Valid values are 1 through 9. 12. Click Save Settings. Model 6755i IP Phone User Guide...
Page 125: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey, programmable key, or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 126 6. In the "Type" field, select Call Forward. Expansion Module Keys 7. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 8. In the "Type" field, select Call Forward. 9. Click Save Settings. Model 6755i IP Phone User Guide...
Page 127: Blf/Xfer
BLF/Xfer and Speed Dial • When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Model 6755i IP Phone User Guide...
Page 128 6. In the “Line” field, select the line for which you want to use the key functionality. Valid values are: • global 1 through 9 • 7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Model 6755i IP Phone User Guide...
Page 129 15. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”). 16. In the “Line” field, select the line for which you want to use the key functionality. Valid values are: • global 1 through 9 • 17. Click Save Settings. Model 6755i IP Phone User Guide...
Page 130: Speed Dial/Xfer
(get the call back) by pressing the line key again. Speed Dial/Xfer and Call Forward • When the phone is in the “Ringing” state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Model 6755i IP Phone User Guide...
Page 131 6. In the “Line” field, select the line for which you want to use the key functionality. Valid values are: • global 1 through 9 • 7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Model 6755i IP Phone User Guide...
Page 132 15. In the “Value” field, enter the speed dial extension or the extension to transfer calls to (for example, “5551212”). 16. In the “Line” field, select the line for which you want to use the key functionality. Valid values are: • global 1 through 9 • 17. Click Save Settings. Model 6755i IP Phone User Guide...
Page 133: Speed Dial/Conf
Speed Dial/Conf The 6755i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 134 6. In the “Line” field, select the line for which you want to use the key functionality. Valid values are: • global 1 through 9 • 7. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Model 6755i IP Phone User Guide...
Page 135 15. In the “Value” field, enter the speed dial extension or the extension to add to the conference (for example, “5551212”). 16. In the “Line” field, select the line for which you want to use the key functionality. Valid values are: • global 1 through 9 • 17. Click Save Settings. Model 6755i IP Phone User Guide...
Page 136: Services Key
Services Key By default, the 6755i has a Services key configured on key 1 of the top set of keys. However, you can use any key to configure a "Services" key. Services The Services key accesses enhanced features and services provided by third parties. Using the "Services"...
Page 137 Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. By default, the Services key is Key 1 on the programmable keys.
Page 138 8. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 9. In the "Type" field, select Services. 10. (M675i) In the "Label" field, enter a label to apply to this key. 11. Click Save Settings. Model 6755i IP Phone User Guide...
Page 139: Directory Key
By default, the 6755i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any key on the top or bottom keys on the phone.
Page 140 8. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 9. In the "Type" field, select Directory. 10. (M675i) In the "Label" field, enter a label to apply to this key. 11. Click Save Settings. Model 6755i IP Phone User Guide...
Page 141: Callers List Key
Callers List Key By default, the 6755i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone.
Page 142 Select from “Key 1” through “Key 60” (M675i) 9. In the "Type" field, select Callers List. 10. (M675i) In the "Label" field, enter a label to apply to this key. 11. Click Save Settings. Model 6755i IP Phone User Guide...
Page 143: Intercom Key
By default, the 6755i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any key on the top or bottom keys on the phone.
Page 144 8. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 9. In the "Type" field, select Intercom. 10. (M675i) In the "Label" field, enter a label to apply to this key. 11. Click Save Settings. Model 6755i IP Phone User Guide...
Page 145: Phone Lock Key
“Phone Lock”. Configuring a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML.
Page 146 You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation->PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more information about using the lock/unlock feature, see “Locking/Unlocking a Phone”...
Page 147: Paging Key (Sends The Rtp Stream)
For more information about Group Paging and how it works, and to specify multicast addresses, “Group RTP Paging (receives RTP streams)” page 234. Configuring a Paging Key Aastra Web UI 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. Model 6755i IP Phone User Guide...
Page 148 11. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 12. In the "Type" field, select Paging. 13. (M675i) In the “Label” field, enter a label to apply to this key. Model 6755i IP Phone User Guide...
Page 149 16. Click Save Settings to save your changes Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.
Page 150 Drop 2. Press the Drop key to end the multicast RTP session and return to the idle screen. Note: If you enable global DND on the phone, the incoming multicast RTP session is dropped. Model 6755i IP Phone User Guide...
Page 151: None Key
Configuring a None Key Aastra Web UI Use the following procedure to configure a None key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys.
Page 152 5. In the "Type" field, select None. Expansion Module Keys 6. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 7. In the "Type" field, select None. 8. Click Save Settings. Model 6755i IP Phone User Guide...
Page 153: Empty Key
If a particular key is not defined, it is ignored. Configuring an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 6755i phone. 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys.
Page 154 6. In the "Type" field, select Empty. Expansion Module Keys 7. Select from “Key 1” through “Key 36” (M670i) Select from “Key 1” through “Key 60” (M675i) 8. In the "Type" field, select Empty. 9. Click Save Settings. Model 6755i IP Phone User Guide...
Page 155: Deleting A Key
Deleting a Key Aastra Web UI Use the following procedure to delete a key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>.
Page 156: Making Calls
Making Calls This section describes ways to make calls on your 6755i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button •...
Page 157: Pre-Dialing A Number
If you are in Speaker/headset audio mode, press to switch between handsfree and headset. • When the handset is on hook, press to disconnect the call. When handsfree is on, the speaker light turns on. Model 6755i IP Phone User Guide...
Page 158: Using A Headset
Using a Headset The 6755i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 159: Using Intercom
Using Intercom On the 6755i, you can use the Icom key to automatically connect with a remote extension. By default, the Icom key is configured as Key 4 on the top set of keys. Intercom Using the Icom Key IP Phone UI 1.
Page 160 You can set specific incoming Intercom call features on the 6755i IP phone using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller.
Page 161: Redial
You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. Model 6755i IP Phone User Guide...
Page 162: Mute
To switch mute on or off, press Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Model 6755i IP Phone User Guide...
Page 163: Receiving Calls
If you cannot answer the call, the caller goes to voicemail if voicemail has been configured for your extension. Note: button can be used to cancel the call pickup procedure. Model 6755i IP Phone User Guide...
Page 164: Sending An Incoming Call To Voicemail
If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4). Model 6755i IP Phone User Guide...
Page 165: Handling Calls
The screen displays "Call Held" with the line number the call is held at the phone. Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold. Model 6755i IP Phone User Guide...
Page 166 If you have more than 1 call on hold, you can scroll through the held call information by pressing navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you disconnect from the call. Model 6755i IP Phone User Guide...
Page 167: Transferring Calls
When you lift the handset on the phone, the Transfer key displays on the bottom set of softkeys by default. Use this key to transfer calls. John Smith > Dial Conf Xfer More Screen that displays when handset is lifted Model 6755i IP Phone User Guide...
Page 168 Transferring Two Existing Calls The 6755i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold.
Page 169 When you transfer an active call, the near-end phone displays a “Call Transferred” screen when a call is transferred and the far-end call is dropped. An audible busy signal is also heard on the phone. The following is the “Call Transferred” screen on the 6755i phone: 6755i...
Page 170: Conferencing Calls
More Screen that displays when handset is lifted Local Conferencing The 6755i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6755i. Note: Your System Administrator can set your Conference key to speed dial a specific number.
Page 171 You can use 2 and 5 to scroll through and see the numbers and names (if Note: available) of the parties in the conference call. When a name is displayed, pressing 4 drops the displayed party from the call. Model 6755i IP Phone User Guide...
Page 172 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6755i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6755i uses Local Conferencing by default.
Page 173 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to Conference 1. Model 6755i IP Phone User Guide...
Page 174 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 6755i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, “Setting Up a Conference...
Page 175 6. Press the Conf Key again to join the Parties to the active conference. Ending a Conference and Transferring Remaining Parties The 6755i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key.
Page 176: Ending Calls
Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call. Model 6755i IP Phone User Guide...
Page 177: Managing Calls
Managing Calls The 6755i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
Page 178 “Adding New Entries to the Directory List” (page 173) • “Editing Entries in the Directory List” (page 174) • “Deleting Entries from the Directory List” (page 177) • “Saving Entries to the Directory List” (page 178) Model 6755i IP Phone User Guide...
Page 179 The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List. Name Number more Line: 1 Save Backspace Cancel Screen 1 Label more Office | Save Backspace Label Cancel Screen 2 Model 6755i IP Phone User Guide...
Page 180 Office 905-760-9999 Line: 1 | Delete Dial Change Add Number Quit The following example shows the same Directory entry without a label. Steve Smith 905-760-9999 Line: 1 | Delete Dial Change Add Number Quit Model 6755i IP Phone User Guide...
Page 181 Line: 1 | Delete Dial Arrange Change Add Number Quit Home 783-555-7676 Line: 1 | Delete Dial Arrange Change Add Number Quit Cell 783-444-5555 Line: 1 | Delete Dial Arrange Change Add Number Quit Model 6755i IP Phone User Guide...
Page 182 783-444-5555 Line: 1 | Delete Dial Arrange Change Add Number Quit 905-760-9999 Line: 1 | Delete Dial Arrange Change Add Number Quit Home 783-555-7676 Line: 1 | Delete Dial Arrange Change Add Number Quit Model 6755i IP Phone User Guide...
Page 183 3. Press Number to delete only a specific number associated with a name. 4. Press Entries to delete the entire directory entry (name, all numbers, labels, and lines associated with the name) from the Directory List. 5. Press Cancel to cancel the delete function. Model 6755i IP Phone User Guide...
Page 184 1. During an active call, while the name, number, and/or label of the incoming caller displays to the LCD, press the Directory key. 2. Press the Add New key. The name and/or number from the active call gets stored to the Directory. Model 6755i IP Phone User Guide...
Page 185 Directory Key Redial List Key 1. Press the Redial List) key. 2. Scroll to the entry you want to copy to the Directory List. 3. Press Copy. The entry is saved in the Directory List. Model 6755i IP Phone User Guide...
Page 186 Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application.
Page 187 Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI Aastra Web UI 1. Click on Operation->Directory. 2. In the Directory List field, click on Save As. A File Download message displays.
Page 188: Callers List
Callers List The Callers list is a stored log of your incoming calls. The 6755i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Page 189 6. To dial a displayed entry from the Callers List, pick up the handset, press the handsfree button, or press a line key. 7. To exit the Callers List, press the Callers List key. Model 6755i IP Phone User Guide...
Page 190 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5. To dial the displayed number press , or just lift the handset, or press any line keys. Model 6755i IP Phone User Guide...
Page 191 Use the following procedure to delete all items from the Callers List. 1. Press the Callers List Key. 2. Press the Delete softkey. 3. Press the Delete softkey again at the prompt to erase all items. Model 6755i IP Phone User Guide...
Page 192 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 193: Account Configuration (Dnd And Call Forwarding)
On the 6755i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
Page 194 Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring DND The following describes configuring DND on your phone. To configure a DND key, see the section, “"Do not Disturb"...
Page 195 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 196 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 197 - DND - DND In the above example, toggling Screenname1 to DND ON, enabled DND for Screenname2 and 3 also. Note: Enabling DND in “Phone” mode toggles all accounts on the phone to DND Model 6755i IP Phone User Guide...
Page 198 On the 6755i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone, and Custom.
Page 199 You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6755i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 200 Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. You can also access the Call Forward menu from the IP Phone UI at the path, Options->Call Forward.
Page 201 (All, Busy, and/or No Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 202 You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts.On the 6755i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 203 When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.
Page 204 Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI.
Page 205 Cancel Key - Cancels any configuration you may have made without saving. To cancel a • configuration, you must press this CANCEL key before pressing the DONE key. Model 6755i IP Phone User Guide...
Page 206 When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. Use the BACKSPACE key if required to delete characters. Model 6755i IP Phone User Guide...
Page 207 In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call forward phone number is configured as indicated by a , and CFWD No Answer is disabled, as indicated by an X. Model 6755i IP Phone User Guide...
Page 208 Cancel Key - Cancels any configuration you may have made without saving. To cancel a • configuration, you must press this CANCEL key before pressing the DONE key. Model 6755i IP Phone User Guide...
Page 209 When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No. Rings screen, and then forwards the call. 16. Press DONE in the CFWD State Screen to save all changes. Model 6755i IP Phone User Guide...
Page 210 ), Screenname 2 has one or more CFWD states enabled but a specific state has no call forward phone number configured as indicated by a , and Screenname3 has one or more CFWD states disabled as indicated by an X. Model 6755i IP Phone User Guide...
Page 211 If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/ Note: or if the account has DND enabled), the CFWD All settings take precedence over CFWD Busy and CFWD NoAns. Model 6755i IP Phone User Guide...
Page 212 Every account will have the same settings for that call forward mode. 8. Press the CHANGE key in the CFWD State screen. With the cursor in the “State” field, toggle the state ON and OFF by pressing the CHANGE key. Model 6755i IP Phone User Guide...
Page 213 11. Press DONE in the CFWD State screen to save all changes. 12. Press DONE in the CFWD Mode screen to save all changes. 13. Press DONE in the CFWD Account screen to save all changes. Model 6755i IP Phone User Guide...
Page 214: Missed Calls Indicator
ON. These are the missed calls to the phone. 3. To clear a line item from the Callers List, select the line item you want to delete and press the Clear softkey. The line item is deleted from the Callers List. Model 6755i IP Phone User Guide...
Page 215: Voicemail
Voicemail The Voicemail feature on the 6755i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Page 216: Additional Features
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6755i phone the same way you would on a regular telephone.
Page 217 1. Click on Basic Settings->Preferences. 2. Go to the "General" section 3. The “Suppress DTMF Playback” field is enabled by default. To disable this field, uncheck the box. 4. Click Save Settings to save your settings. Model 6755i IP Phone User Guide...
Page 218: Display Dtmf Digits
Display DTMF Digits A feature on the 6755i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey, programmable key, or expansion module key.
Page 219 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings to save your settings. Model 6755i IP Phone User Guide...
Page 220: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.
Page 221: Call Waiting Tone Period
When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...
Page 222: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.
Page 223: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 224: Call Hold Reminder During Active Calls
Use the following procedure to configure “Call Hold Reminder During Active Calls” on the IP phone. Note: "Call Hold Reminder During Active Calls" is disabled by default. Aastra Web UI 1. Click on Basic Settings->Preferences->General. Model 6755i IP Phone User Guide...
Page 225 When this feature is enabled, a reminder tone is heard on the active call when another call is on hold. When disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. 3. Click Save Settings. Model 6755i IP Phone User Guide...
Page 226: Call Hold Reminder (On Single Hold)
When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI.
Page 227: Status Scroll Delay
3. Click Save Settings. Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)"...
Page 228: Incoming Call Interrupts Dialing
Settings->Preferences->General. Notes: 1. On a 6755i, you can press "Ignore" to ignore the call. To answer the call, you can press "Answer", lift the handset, or press the Speaker Key. 2. If you disable this field, and the phone receives an incoming call while you are dialing an outgoing call, you can pick up the call and perform transfer or conference as required.
Page 229 1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click Save Settings to save your settings. Model 6755i IP Phone User Guide...
Page 230: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 6755i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 231: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 6755i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
Page 232: Goodbye Key Cancels Incoming Calls
4. Click Save Settings. Goodbye Key Cancels Incoming Calls The 6755i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call.
Page 233 2. The "Goodbye Key Cancels Incoming Call" field is enabled by default. To disable this field, uncheck the box. 3. Click Save Settings to save your settings. Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI Model 6755i IP Phone User Guide...
Page 234 "Ignore" softkey to ignore the second disabled AND a second call comes in while incoming call and remain on the active call you are on an active call, press the "Answer" softkey to answer the second incoming call. Model 6755i IP Phone User Guide...
Page 235: Message Waiting Indicator
3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator...
Page 236: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/ disabling specific parameters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in...
Page 237 4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone plays a warning tone when it receives in incoming intercom call. To disable this field, uncheck the box. Model 6755i IP Phone User Guide...
Page 238 5. The "Allow Barge In" field is enabled by default. If “Allow Barge In” is enabled, the phone puts an active call on hold and answers the incoming Intercom call. To disable this field, uncheck the box. 6. Click Save Settings to save your settings. Model 6755i IP Phone User Guide...
Page 239: Using Redial Key For "Last Number Redial
Press the REDIAL button once, scroll the list of numbers, then press the REDIAL button again to dial the number that displays on the screen. The “last number redial” feature for the Redial key is static and is not configurable. Model 6755i IP Phone User Guide...
Page 240: Group Rtp Paging (Receives Rtp Streams)
This feature is configurable using the Aastra Web UI only. The 6755i in the local network listens for RTP on the preconfigured multicast address. The Phone displays the “Paging” message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 241: Shared Call Appearance (Sca) Call Bridging
SCA call on hold leaving 2 still connected Note: A user can place a call on hold while in an SCA bridged call, by pressing the SCA line key. to 1. Model 6755i IP Phone User Guide...
Page 242 LCD on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if required. Contact your System Administrator for more information. Model 6755i IP Phone User Guide...
Page 243 Slow Flashing Red circle Hold private Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Bridge-active Empty circle Solid Red Sold Circle Solid Red Bridge-held Reverse empty blinking Slow Flashing Sold Circle Solid Red circle Model 6755i IP Phone User Guide...
Page 244 Non-Call Line Key Pressed Idle Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge Model 6755i IP Phone User Guide...
Page 245: Available Features Enabled By Administrators
Missed calls indicator increments on phone B. Note: : Voicemail must be configured on phone B. Your System Administrator can configure the Missed Call Summary Note: Subscription feature on a global or per-line basis. Model 6755i IP Phone User Guide...
Page 246: Customizable Callers List Key And Services Key
Customizable Callers List Key and Services Key The 6755i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Services key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service.
Page 247: Answer And Ignore Softkeys For Xml Applications
XML softkey to access these symbols. Pressing the symbol key in an XML application can display a single symbol or a list of symbols from which you can choose the symbol you need. Contact your System Administrator for more information. Model 6755i IP Phone User Guide...
Page 248: Playing A Wav File On Your Phone
Playing a WAV File On Your Phone If enabled by your Administrator, the 6755i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 249: Key Redirection
Contact your System Administrator for more information about this feature. Options Key If enabled by your Administrator, the Services Menu on the 6755i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side.
Page 250: Xml Applications And Off-Hook Interaction
Contact your System Administrator for more information about this feature. XML Override for a Locked Phone The 6755i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use programmable keys/softkeys/ expansion module keys applicable to the XML application even though the phone is locked.
Page 251: Hold" Feature Enhancement (For Broadsoft Servers)
Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS) If enabled by an Administrator, the 6755i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays.
Page 252: Diverting Calls From Your Phone
- Conf More - More - - Xfer More - - Xfer More - 8 and 11-Line LCD Display 8 and 11--Line LCD Display To enable this call diverting feature, contact your System Administrator. Model 6755i IP Phone User Guide...
Page 253: Display Of Call Destination Information
By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6755i IP Phone. Call Destination Information...
Page 254: Indication Of Terminated Calls
Contact your System Administrator for more information. 6755i Call Terminated The following is the call terminated screen that displays on the 6755i if this feature is enabled on your phone: THEN 1 line active and far-end disconnects, the line in focus: •...
Page 255 Press the Goodbye key. The busy tone stops and the disconnected screen no longer displays. Select any Line key. The busy tone stops and the disconnected screen no longer displays. A dial screen displays. Model 6755i IP Phone User Guide...
Page 256: Model M670I And M675I Expansion Modules
Model M670i and M675i Expansion Modules The 6755i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys. Model M670i The M670i provides 18 softkeys in each column (totaling 36 keys) on the keypad. Each key provides an LED for indicating call status.
Page 257 • Empty You can configure the keys using the Aastra Web UI at the path, Operation->Expansion Module <N> when an Expansion Module is attached to the 6755i IP Phone. Reference For more information about configuring the expansion module keys with these functions, see the “Softkeys and Programmable Keys”...
Page 258: Using The Expansion Modules
Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: Page 1"List 1" and "List 2" Page 2"List 3" and "List 4" Page 3"List 5" and "List 6" Model 6755i IP Phone User Guide...
Page 259 To use the M675i, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), and press the applicable softkey. Note: Your System Administrator can customize the headings on each M675i Expansion Module screen. Contact your System Administrator for more information. Model 6755i IP Phone User Guide...
Page 260 63. For more information about installing M670i and M675i modules on your phone, see the Aastra 6755i SIP IP Phone Installation Guide. Press-and-Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone.
Page 261: Troubleshooting Solutions
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power”...
Page 262 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press on the phone to enter the Options List.
Page 263 Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Report this error to your System Administrator. Model 6755i IP Phone User Guide...
Page 264 3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process. Aastra Web UI 1. Click on Operation->Reset. 2. Click Reset 3. Click OK at the confirmation prompt. Model 6755i IP Phone User Guide...
Page 265 • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Paging Key (Sends the RTP Stream)”...
Page 266 The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click Unlock. The phone unlocks dynamically and displays the following message: "Phone is unlocked". Model 6755i IP Phone User Guide...
Page 267: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 268 Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions;...
Page 269: Appendix A - Time Zone Codes
AU-Adelaide AU-Darwin AU-Perth AW-Aruba AZ - Baku BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize Model 6755i IP Phone User Guide...
Page 270 EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE - Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo Model 6755i IP Phone User Guide...
Page 271 NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr Model 6755i IP Phone User Guide...
Page 272 Time Zone Name Time Zone Code SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade Model 6755i IP Phone User Guide...
Page 273: Index
175 sorting 172 call hold reminder during active calls 218 using 181 call waiting tone 214 diverting calls 246 call waiting tone period 215 DND key 84 callers list 182 Model 6755i IP Phone User Guide Index-1...
Page 274 45 installation and setup, 9122i 2 specifying on IP phone 45 intercom calls last call return, softkeys for 117 incoming call features 230 LCR key 117 Intercom key 137 Line key 69 Index-2 Model 6755i IP Phone User Guide...
Page 275 UI focus to ringing line 224 playing a WAV file 242 plugging in the phone 3 preferred line 225 terminated calls indication 248 preferred line timeout 225 time and date 38 programmable keys 63 Model 6755i IP Phone User Guide Index-3...
Page 276 Intercom 231 warranty, limited 261 Web UI, using 19 XML application title 103 XML application URI 103 XML beep support 217 XML features 242 XML key 103 XML services accessing 108 Index-4 Model 6755i IP Phone User Guide...
Page 277 While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Aastra 6755i User Manual

Software License Agreement

Table of Contents

Welcome

Getting Started

IP Phone Keys

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys, Programmable Keys, and Softkeys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Model M670I and M675I Expansion Modules

Troubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Related Manuals for Aastra 6755i

Summary of Contents for Aastra 6755i

Table of Contents