Page 1 BlackBerry Curve 9220 Smartphone Version: 7.1...
Page 2 Published: 2012-04-17 SWD-20120417150652429...
Page 3: Table Of Contents
Contents Quick Help ..............................9 Getting started: Your smartphone ....................... 9 Popular topics ............................25 Popular tips .............................. 29 Common troubleshooting ......................... 38 Tips and shortcuts ............................ 43 Tips: Doing things quickly ......................... 43 Tips: Extending battery life ........................44 Tips: Finding apps ............................
Page 4 Troubleshooting: Phone ..........................80 Voice commands ............................84 How to: Voice commands ......................... 84 Troubleshooting: Voice commands ......................86 Messages ..............................88 Getting started: Messages application ...................... 88 How to: Messages application ........................89 Tips: Messages application ........................125 Personalize: Messages application ......................127 Troubleshooting: Messages application ....................
Page 5 Getting started: Calendar ........................193 How to: Calendar ............................ 194 Tips: Calendar ............................203 Personalize: Calendar ..........................203 Troubleshooting: Calendar ........................204 Contacts ..............................206 Getting started: Contacts ........................206 How to: Contacts ............................ 208 Personalize: Contacts ..........................218 Troubleshooting: Contacts ........................220 Clock ..............................
Page 6 BlackBerry ID ............................265 How to: BlackBerry ID ..........................265 Tips: BlackBerry ID ..........................266 Frequently asked questions: BlackBerry ID ..................... 266 BlackBerry Device Software ........................269 How to: BlackBerry Device Software ....................... 269 Troubleshooting: BlackBerry Device Software ..................271 Manage Connections ..........................
Page 7 Accept, delete, or restore a service book ....................366 Set a default recipient for diagnostic reports ................... 367 Find your smartphone model number and version of the BlackBerry Device Software ......367 I can't run or submit a diagnostic report ....................367...
Page 8 Synchronization ............................. 369 How to: Synchronization ......................... 369 Troubleshooting: Synchronization ......................372 Accessibility options ..........................374 Getting started: Accessibility ........................374 How to: Accessibility ..........................374 Calculator .............................. 379 Use the calculator ..........................379 Convert a measurement ......................... 379 Glossary ..............................380 Legal notice ............................
Page 9: Quick Help
Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Page 10: Emergency Alert Messages
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
Page 11: Home Screen Customization
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.
Page 12: About Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 13 • End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock your keyboard. Keys on the right side of your smartphone Volume/Mute •...
Page 14: Flashing Led
Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 15: Application Icons
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Page 16: Instant Messaging
Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry AOL Instant Messenger Service for BlackBerry smartphones smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones...
Page 17: Personal Organizer
Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 18: Home Screen Icons
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World...
Page 19 Wi-Fi technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
Page 20: Phone Icons
User Guide Quick Help CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons...
Page 21: Your Home Screen
User Guide Quick Help Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2.
Page 22 > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: •...
Page 23: Change Themes
On the Home screen, press the key > Options. • To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 24: Feature Availability
BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app.
Page 25: Popular Topics
Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
Page 26 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network.
Page 27: Copy Contacts From Your Sim Card To Your Contact List
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
Page 28 Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 29: Popular Tips
Bluetooth enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 30 Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 31 Application Management. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 32 Quick Help Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 33: And Files
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 34 Keep an application running in the background and switch to another application, Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.
Page 35 User Guide Quick Help Related information Turn on encryption, Set or change your smartphone password, Shortcuts: Phone Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key.
Page 36 User Guide Quick Help Turn on CAPS lock Press the key and the Right key. To turn off CAPS lock, press the Left or Right key. Type a symbol Press the key. Type the letter that appears below the symbol. Type the alternate character on a key Press the key and the character key.
Page 37: Audio And Video Files
User Guide Quick Help Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone.
Page 38: Common Troubleshooting
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System.
Page 39: I Can't Send Messages
If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
Page 40: I Forget My Smartphone Password
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 41 MemoPad. • If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: •...
Page 42 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 43: Tips And Shortcuts
Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens.
Page 44: Tips: Extending Battery Life
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 45: Tips: Finding Apps
Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.
Page 46: Tips: Freeing Space To Optimize Your Smartphone's Performance
Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 47: Tips: Updating Your Software
Delete a language from your smartphone, Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you...
Page 48: Tips: Keeping Your Information Safe
Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 49: Tips: Managing Indicators
Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.
Page 50: Shortcuts: Messages
User Guide Tips and shortcuts Check your voice mail Press and hold 1. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X.
Page 51 User Guide Tips and shortcuts In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F.
Page 52: Shortcuts: Files And Attachments
User Guide Tips and shortcuts Shortcuts: Files and attachments Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening Press G a file or an attachment In a spreadsheet...
Page 53: Shortcuts: Typing With The Physical Keyboard
User Guide Tips and shortcuts Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key.
Page 54: Shortcuts: Media
Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again.
Page 55: Shortcuts: Browser
User Guide Tips and shortcuts Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Right Convenience key on the side of your smartphone.
Page 56: Shortcuts: Search
Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your Start typing on the home screen. BlackBerry smartphone Search for text in a message Press S Search for text in a file or an...
Page 57: Shortcuts: Maps
User Guide Tips and shortcuts Related information Change what happens when you type on the Home screen, Turn on browser shortcuts, Shortcuts: Maps Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Press I Zoom out from a map Press O...
Page 58: Troubleshooting: Shortcuts
User Guide Tips and shortcuts Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change an input or display language, Turn on or turn off audio and video shortcuts,...
Page 59: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message...
Page 60: Phone Basics
Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key > Place Call. 2. Type a phone number or contact name.
Page 61: Answer A Second Call
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 62 1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. •...
Page 63: Emergency Calls
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 64: Speed Dial
User Guide Phone • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
Page 65 Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 66 After you finish: To stop forwarding calls, change the Forward Calls field to Never. Add, change, or delete a call forwarding number Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.
Page 67: Fixed Dialing And Smart Dialing
Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 68 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension. 5. In the Extension Length field, set the default length for extensions.
Page 69: Conference Calls
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Page 70: Call Logs
User Guide Phone Speak privately with a contact during a conference call Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone. During a conference call, press the key >...
Page 71: Delete Call Logs
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the home screen, press the key. Press the...
Page 72: Multiple Phone Numbers
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 73: Phone Options
User Guide Phone Phone options Turn on or turn off dialing from the lock screen 1. From the Home screen, press the key. 2. Click Security > Password. 3. Select or clear the Allow Outgoing Calls While Locked checkbox. Press the key >...
Page 74: Reset A Call Timer
Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.
Page 75: Voice Mail
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 76 Phone Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there.
Page 77: Tips: Phone
Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 78 > Save. Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there.
Page 79 Add, change, or delete a call forwarding number Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.
Page 80: Troubleshooting: Phone
5. In the Friendly Name field, type a display name for the phone number. Press the key on the keyboard. Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.
Page 81 If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 82 My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the home screen or in a folder, click the Options icon.
Page 83: I Can't Make Calls Using A Voice Command
• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. •...
Page 84: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts...
Page 85: Available Voice Commands
You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength"...
Page 86: Troubleshooting: Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 87 User Guide Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Page 88: Messages
Getting started: Messages application Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator.
Page 89: How To: Messages Application
About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry smartphone with a work email account and one or more personal email accounts. If you associate your smartphone with more than one email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon.
Page 90: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 91 > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 92 2. Click Display > Message Categorization. 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. •...
Page 93: Set Up An Email Address
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 94: Compose And Send An Email
Before you begin: Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more.
Page 95: Save A Message
I can't attach a file to a text message, Attach a file to an email Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 96: Viewing And Replying To Email
If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 97: Delete A Message
User Guide Messages 2. Highlight the message. Press the key > Delete. Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key >...
Page 98: Mark A Message As Read Or Unread
Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 99 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 100 Set the importance level of email that the email filter applies to. Sensitivity Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is...
Page 101: Synchronizing Email
About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 102 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 103 It takes a short period of time for email to be deleted over the wireless network. Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 104: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages.
Page 105 Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon.
Page 106: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 107 User Guide Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. 2.
Page 108: Cell Broadcasting
Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 109 If your wireless service provider participates in Personal Localized Alerting Network (PLAN), you might receive emergency alert messages in your message inbox or your emergency alert message inbox on your BlackBerry smartphone. PLAN is a new public safety system that allows customers who own an enabled mobile device to receive geographically-targeted, text-like messages alerting them of imminent threats to safety in their area.
Page 110: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 111 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 112 About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 113 Save a file or an attachment ® ® Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 114: Contact Cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message.
Page 115: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 116 User Guide Messages Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters.
Page 117: Reset A Blocked Message Counter
About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Page 118 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
Page 119 User Guide Messages • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key. Add a certificate or PGP key from an attachment If you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments. 1.
Page 120 Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
Page 121: Change Options For Downloading Attachments In Encrypted Messages
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 122: Change The Default Message Classification
Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option.
Page 123 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Page 124: I Can't Open An Attachment In An Encrypted Message
The message might have been encrypted with an algorithm that isn't supported. To view which algorithms your BlackBerry smartphone supports, click the Options icon. Click Security > S/MIME or PGP. In the Encryption section, view which content ciphers are selected.
Page 125: Tips: Messages Application
Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.
Page 126 User Guide Messages View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the key.
Page 127: Personalize: Messages Application
Your signature is added to your email after you send it. Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it.
Page 128 > Save. Set an out-of-office reply Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 129 BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. On the Home screen, click the Text Messages icon.
Page 130: Store Text Messages On Your Sim Card
Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
Page 131: Troubleshooting: Messages Application
• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry...
Page 132 If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
Page 133: Message Inbox
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 134 If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 135 Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters,...
Page 136 I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Page 137: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 138 About files and attachments, Search for a file that is saved on your organization's network Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 139: Set Font Options For A File Or An Attachment
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.
Page 140: Managing Files And Attachments
User Guide Files and attachments 4. Select a location to store the file. 5. Click a folder. Press the key > Paste. Related information Send a file, Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1.
Page 141 5. Select the Hidden checkbox. 6. Click OK. After you finish: After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. View a hidden file or folder You can view files or folders that you hid.
Page 142 User Guide Files and attachments Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet. •...
Page 143: Tips: Files
User Guide Files and attachments Switch presentation views In a presentation, press the key. • To view text only, click View Text. • To view text and slides, click View Both. After you finish: To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key >...
Page 144: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the...
Page 145: A Skipped Content Bar Appears In A Document
1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the...
Page 146: Media
After you finish: To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone.
Page 147: Take A Picture
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.
Page 148: How To: Media
Supported picture file extensions, Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 149: Amplify The Volume Using The Audio Boost Feature
> Save. Improve sound quality for media files ® Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
Page 150 3. Change the Close Media Player When Inactive field. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files.
Page 151: Sort Media Files
3. Click a sorting option. About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Page 152: Receive A Media File Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 153 For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • • • •...
Page 154 Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 155: Rename Or Delete A Playlist
User Guide Media • To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press key > Complete Move. • To delete the song from the playlist, press the key > Remove > OK. Press the key >...
Page 156: Record A Video
Delete video Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon.
Page 157 User Guide Media Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. Press the key >...
Page 158: Camera At A Glance
1. On the home screen, click the Media icon > Video Camera icon. Press the key > Options. 3. If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. 4. Change the Folder field. Press the key >...
Page 159 User Guide Media View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2.
Page 160 User Guide Media 3. Change the Image Size field. Press the key > Save. Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the home screen, click the Camera icon. 2.
Page 161 > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Camera icon. Press the key >...
Page 162 I receive an error message after I rotate a picture, Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card.
Page 163: View Pictures As A Slide Show
User Guide Media View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. Press the key >...
Page 164: Voice Notes
Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media icon > FM Radio icon.
Page 165 Turn on or turn off scan mode When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and then tune in to the next available radio station. The FM radio application will continue to scan until you turn off scan mode.
Page 166: Tips: Media
To sort the radio stations by name, click Sort by Name. Listen to FM radio on your speakerphone Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. 1. On the home screen, click the Media icon > FM Radio icon.
Page 167: Troubleshooting: Media
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 168: I Can't Open Media Files
If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 169 If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 170: I Can't Use A Shortcut
My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 171: Ring Tones, Sounds, And Alerts
All Alerts Off profile About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
Page 172 Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles.
Page 173: Add Or Delete A Contact Alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
Page 174: Change Alarm Notification Options
User Guide Ring tones, sounds, and alerts Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 175: Troubleshooting: Ring Tones, Sounds, And Alerts
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 176: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 177: Browser Basics
Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
Page 178: View Your Browser History
User Guide Browser 3. In the General section, select the Enable Keyboard Shortcuts checkbox. Press the key > Save. Related information Shortcuts: Browser, Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Page 179: Close The Browser
User Guide Browser To perform this task, you must have a browser home page set on your BlackBerry smartphone. On a webpage, press the key. 2. Click Home. Close the browser On a webpage, press the key. 2. Click Close.
Page 180: Browser Bookmarks
User Guide Browser Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key >...
Page 181 User Guide Browser Bookmark a webpage On a webpage, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4.
Page 182: Browser Options
> Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen. 1. On the home screen, click the Browser icon.
Page 183 New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. 1. On the home screen, click the Browser icon. Press the key >...
Page 184: Delete Browser History
Closing Browser on Escape checkbox. • To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox. Press the key >...
Page 185: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Page 186 User Guide Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections.
Page 187: Browser Push
Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 188: Rss Feeds
3. Clear the Enable Push checkbox. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help.
Page 189: Tips: Browser
About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location.
Page 190 User Guide Browser Stop loading a webpage Press the key. Close the browser Press and hold the key. On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page...
Page 191: Personalize: Browser
Press the key > Save. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you don't need. • Close other applications that don't need to be open.
Page 192 Before, clear the Switching to Carrier Network for Streaming Media checkbox. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.
Page 193: Calendar
If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software.
Page 194: How To: Calendar
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 195: About Backing Up And Restoring Smartphone Data
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 196: Manage Data Synchronization Conflicts
To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon.
Page 197: Set An Alarm In The Calendar
> Save. Switch calendars If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider.
Page 198: Respond To A Meeting Invitation
User Guide Calendar To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. Press the key > New Appointment. Type the meeting or appointment information.
Page 199 Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization.
Page 200: Calendar Options
Before you begin: To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead.
Page 201: Show Tasks In The Calendar
3. Change the Keep Appointments field. Press the key > Save. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon.
Page 202: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 203: Tips: Calendar
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the Home screen, click the Calendar icon.
Page 204: Troubleshooting: Calendar
User Guide Calendar • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields. • To change the day that displays as the first day of the week in Week view, change the First Day Of Week field. •...
Page 205 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
Page 206: Contacts
You can also copy contacts from your contacts list to your SIM card, but they must be copied individually to ensure storage availability. Depending on your wireless service provider, your BlackBerry smartphone might not use a SIM card.
Page 207: Search For A Contact
> Save. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 208: How To: Contacts
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 209 Press the key > Save. After you finish: You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software.
Page 210: Change Or Delete A Sim Card Contact
> Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 211 User Guide Contacts • To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. • To delete the search results after you have searched your organization's contact list, click Delete Lookup. • To start a new search when you are searching your organization's contact list, click Lookup. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message.
Page 212 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 213 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 214: Personal Distribution Lists
User Guide Contacts If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.
Page 215: Multiple Contact Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 216: Contact List Options
User Guide Contacts Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. Press the key >...
Page 217 SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 218: Personalize: Contacts
User Guide Contacts Personalize: Contacts Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. Press the key > Edit. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6.
Page 219 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 220: Troubleshooting: Contacts
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 221: Clock
Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 222: How To: Clock
Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 223: Change The Clock Face
User Guide Clock The time on my smartphone isn't correct, Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. Press the key >...
Page 224: Silence The Alarm
• To turn off the flashing LED notification, select the Disable LED checkbox. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. •...
Page 225: Use The Stopwatch
User Guide Clock Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. •...
Page 226: Personalize: Clock
User Guide Clock Personalize: Clock Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. 3. Change the When Charging field. Press the key >...
Page 227: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press the key >...
Page 228: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 229: Change The Status Of A Task
User Guide Tasks and memos Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. Press the key. • To mark the task as complete, click Mark Completed. •...
Page 230: Synchronizing Tasks And Memos
If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone.
Page 231 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 232: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 233: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. Press the key >...
Page 234: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance...
Page 235: Typing Input Methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
Page 236 > Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing.
Page 237: Set The Trackpad Sensitivity
Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. 1. On the home screen or in a folder, click the Options icon.
Page 238: Word Substitution
Space key. Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations.
Page 239: Spelling Checker
Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type.
Page 240: Tips: Typing
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
Page 241 User Guide Typing Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key. Capitalize a letter Press and hold the letter key until the capitalized letter appears.
Page 242: Personalize: Typing
> Save. Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. 1. On the home screen or in a folder, click the Options icon.
Page 243: Troubleshooting: Typing
User Guide Typing Change or delete a word substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution. 3. Highlight a word substitution entry. Press the key. •...
Page 244: Keyboard
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 245: Turn On Key Tones
User Guide Keyboard Turn on key tones 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select the Key Tone checkbox. Press the key > Save. Turn on or turn off trackpad sounds 1.
Page 246: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 247: Input Languages
Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Page 248: Troubleshooting: Language
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
Page 249: Screen Display
To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...
Page 250: Organizing Applications On The Home Screen
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
Page 251: Turn On Flashing Led Notification For Wireless Coverage
3. Select the LED Coverage Indicator checkbox. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. After you finish: To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.
Page 252: Personalize: Screen Display
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 253 User Guide Screen display 2. Click Display > Screen Display. 3. Change the font fields. Press the key > Save. Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. Press the key >...
Page 254: Troubleshooting: Screen Display
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 255 The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 256: Applications
About adding apps with the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can connect your BlackBerry smartphone to your computer to add, update, remove, or restore apps. You can also add apps to your smartphone that you have downloaded to your computer, without having to use the wireless network.
Page 257: How To: Applications
About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 258 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Page 259: View Properties For An Application
3. Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon.
Page 260: Tips: Applications
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 261: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following: •...
Page 262 User Guide Applications • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software. • If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization.
Page 263 If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203: Application process Reset your smartphone.
Page 264 Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 265: Blackberry Id
BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid. Create a BlackBerry ID When you create a BlackBerry ID, you can use any email address as your BlackBerry ID username; you do not have to use an email address that you added to your smartphone.
Page 266: Tips: Blackberry Id
It's important to choose a password that you can easily remember. For your BlackBerry ID username, be sure to use an email address you use frequently. Recovery details can be sent to the email address you use as a BlackBerry ID username if you forget your BlackBerry ID password.
Page 267: Do I Need To Create A Blackberry Id
BlackBerry App World storefront and BlackBerry Protect. If you don't have a BlackBerry ID, you can create one when you set up a new tablet or smartphone, or when you first use a product or service that supports BlackBerry ID.
Page 268 BlackBerry ID? If you receive an error message when you attempt to log in using your BlackBerry ID, you might have to wait a few moments and attempt to log in again. You can also connect to a Wi-Fi network and attempt to log in again.
Page 269: Blackberry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
Page 270 1. On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Page 271: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 272 Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
Page 273: Manage Connections
Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Page 274 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 275 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 276: About Roaming And International Roaming
Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen.
Page 277: Turn On Or Turn Off Data Service Or Set Roaming Options
Add a wireless network to the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to aGSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 278: Delete A Wireless Network From The Preferred Wireless Network List
Delete a wireless network from the preferred wireless network list Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported.
Page 279: Wireless Coverage Indicators
3. Select the LED Coverage Indicator checkbox. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. After you finish: To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in.
Page 280: I Can't Connect To The Mobile Network
Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
Page 281: Wi-Fi Technology
About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Page 282 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 283 Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider.
Page 284 Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone.
Page 285 About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Page 286: Change, Move, Or Delete A Saved Wi-Fi Network
To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location.
Page 287 Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 288 User Guide Manage Connections Option Description Secondary DNS Type the secondary DNS that your smartphone should connect to. Default gateway Type the default gateway IP address that your smartphone should connect to. address Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type.
Page 289 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 290 When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient.
Page 291 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 292 If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-Fi networks. • If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. •...
Page 293 My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi...
Page 294: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 295 Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
Page 296: How To: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 297 Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices.
Page 298: Send Contact Cards Using Bluetooth Technology
User Guide Bluetooth technology Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3.
Page 299: Bluetooth Technology Options
A/V Remote Control This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions (AVRCP) such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.
Page 300: Turn Off A Bluetooth Profile
This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer Connectivity that is running BlackBerry Desktop Software so that you can synchronize your organizer data. This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Dial-Up Networking Bluetooth enabled computer.
Page 301: Restrict Outgoing Calls
4. Change the Contacts Transfer field. Press the key > Save. After you finish: To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 302: Turn Off The Prompt That Appears When Connecting Or Pairing
2. Click Networks and Connections > Bluetooth Connections. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry smartphone. Press the key > Save. Turn off or turn on the Bluetooth connection notification 1.
Page 303: Troubleshooting: Bluetooth Technology
> Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 304 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 305: I Lose My Connection With A Bluetooth Enabled Car Kit
I cannot find files sent to me over a Bluetooth connection By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type of file sent. Related information...
Page 306 User Guide Bluetooth technology Turn on or turn off Bluetooth technology, Pair with a Bluetooth enabled device, Share contacts with a paired Bluetooth enabled car kit,...
Page 307: Media Server
Share media files using the media server Before you begin: To share media files media server has to be turned on and your BlackBerry smartphone must be connected to the same Wi-Fi as the device you want to share media files with.
Page 308: How To: Media Server
Share media files using the media server Before you begin: To share media files media server has to be turned on and your BlackBerry smartphone must be connected to the same Wi-Fi as the device you want to share media files with.
Page 309 The display name that you assign to your media server appears on supported devices when they detect the media server on the Wi-Fi network. 1. On the home screen, click the Media icon. Press the key > Media Server. 3. Click Preferences > Edit. 4. Type a display name for your BlackBerry smartphone. 5. Click OK.
Page 310: Power And Battery
Low battery About the battery You should only use the battery that Research In Motion specifies for use with your particular BlackBerry smartphone model. If you use any other battery, you might invalidate any warranty provided with your smartphone. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Dispose of used batteries according to the instructions in the Safety and Product Information booklet.
Page 311: How To: Power And Battery
Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.
Page 312 You can use the Device Analyzer application to monitor applications for excess power consumption and to conserve battery life. For example, you can turn on battery saving mode to monitor your BlackBerry smartphone's battery power level. When the battery power level starts getting low, the Device Analyzer application automatically changes options to conserve power, such as the brightness of the backlight or the length of vibration alerts.
Page 313: Tips: Power And Battery
Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi On the home screen, click the connections area at the top when you're in an area with reduced wireless coverage.
Page 314 User Guide Power and battery reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears.
Page 315: Storage Space And Media Cards
Turn on or turn off USB mass storage mode If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your computer, you may have to turn on USB mass storage mode.
Page 316: Restore Smartphone Data From Your Media Card
6. Click Save. Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon.
Page 317: About Compression
Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the home screen or in a folder, click the Options icon.
Page 318: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
Page 319: Tips: Storage Space And Media Cards
Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and On the home screen, click the Media icon. Press the documents.
Page 320 Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using.
Page 321: Troubleshooting: Storage Space And Media Cards
My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •...
Page 322 The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 323: Search
Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. On the home screen, click the icon.
Page 324 Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 325: Message Search Criteria
Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages.
Page 326: Do More With Your Message Search Results
User Guide Search Field Description Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. Press the key. • To view more available search results, click Get More Results. •...
Page 327: Tips: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 328: Troubleshooting: Search
I don't get any voice enabled search results Try one of the following: • Verify that your BlackBerry smartphone has a strong connection to the wireless network. • Verify that the correct language is set for voice enabled search. Related information...
Page 329: Security
Delete smartphone data, third-party applications, or media card files, Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 330 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location.
Page 331 Security About BlackBerry Balance technology If your BlackBerry smartphone uses a BlackBerry Enterprise Server that supports BlackBerry Balance technology, your smartphone can distinguish between work data and personal data. Your work data is treated differently than your personal data. For example, depending on the IT policies your administrator sets, your organization might prevent you from pasting work data into a personal email.
Page 332: How To: Security
BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.
Page 333: Set Or Change Your Smartphone Password
Delete smartphone data, third-party applications, or media card files, Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password.
Page 334: Change When Your Smartphone Locks Automatically With A Password
Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of time or when you insert your smartphone into a holster.
Page 335: Parental Controls
About Parental Controls Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available.
Page 336: Password Keeper
User Guide Security Press the key > Save. 7. Enter a four-digit PIN. Click OK. 8. Confirm the PIN. Click OK. Change Parental Controls 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Parental Controls. 3.
Page 337 User Guide Security • To delete a password, highlight a password. Press the key > Delete. Change the Password Keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the key > Change Password. Set a limit for password attempts in the Password Keeper 1.
Page 338: Turn On Encryption
About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
Page 339 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 340: Sim Card
Security Generate an encryption key Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue.
Page 341: Memory Cleaning
Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
Page 342: About Pgp Keys
Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator.
Page 343 If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate.
Page 344 Key. Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the home screen or in a folder, click the Options icon.
Page 345 Show CA Certificates • Show Root Certificates After you finish: To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates. View the certificate chain for a certificate 1. On the home screen or in a folder, click the Options icon.
Page 346 Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
Page 347 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server.
Page 348 User Guide Security Reason Description Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. PGP key revocation reasons Reason Description...
Page 349 Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate 1.
Page 350: Certificate Servers
User Guide Security 2. Click Security > PGP. Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. Certificate servers Add or delete a certificate server 1.
Page 351: Send Connection Information For A Certificate Server
The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificates that are included in the BlackBerry Desktop Software •...
Page 352: Change The Key Store Password
You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address.
Page 353: Change The Refresh Rate For Certificate Revocation Lists
Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 354: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 355 Turn off smart password entry ® Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 356 Use a certificate to authenticate your smart card ® Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone.
Page 357: Vpn Settings
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 358: Verify Security Software Manually
View IT policy rules that are set for your smartphone If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules that determine which features and settings are available on your smartphone. For example, your administrator might add an IT policy rule to your smartphone that requires you to use a password.
Page 359 About direct Internet connections for third-party applications ® Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 360: Turn Off A Prompt For A Third-Party Application Connection
User Guide Security Turn on safe mode Before you begin: When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications.
Page 361 Files Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software.
Page 362: Tips: Security
Tips: Security Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 363: Certificate Shortcuts
User Guide Security Turn on encryption, Set or change your smartphone password, Certificate shortcuts View the label and issuer of a certificate Press the key. View the properties of a certificate Press the key on the keyboard. View the security level of a personal certificate Press the key and L.
Page 364: Troubleshooting: Security
You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.
Page 365: I Forgot The Pin For Parental Controls
Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type. I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered.
Page 366: Service Books And Diagnostic Reports
All. Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. 1. On the home screen or in a folder, click the Options icon.
Page 367: Set A Default Recipient For Diagnostic Reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 368 User Guide Service books and diagnostic reports Related information Run a diagnostic report,...
Page 369: Synchronization
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 370: Manage Email Reconciliation Conflicts
Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.
Page 371: Your Smartphone
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software.
Page 372: Troubleshooting: Synchronization
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 373 Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 374: Accessibility Options
Accessibility options Accessibility options Getting started: Accessibility About accessibility options BlackBerry smartphones include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.
Page 375: Use Grayscale Or Reverse Contrast For The Screen Display
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 376: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 377: Voice Dialing
You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength"...
Page 378: Typing Accessibility Options
To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing.
Page 379: Calculator
User Guide Calculator Calculator Use the calculator On the home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement 1.
Page 380: Glossary
Each BlackBerry smartphone has a unique personal identification number (PIN). If you know a contact's PIN, you can use it to add them to your BlackBerry Messenger, or you can send them a PIN message. You can find your PIN by typing mypin in any text field.
Page 381 User Guide Glossary public key BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 382: Legal Notice
© ® ® ® 2012 Research In Motion Limited. All rights reserved. BlackBerry , RIM , Research In Motion , and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 383 User Guide Legal notice (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.
Page 384 RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
Page 385 User Guide Legal notice Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 386 WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9220 smartphone model number: REX41GW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community.

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