Flow Chart 11: Drive Self Test Is Not Enabled In Bios Setup - HP HDD Troubleshooting Manual

3.11

FLOW CHART 11: Drive Self Test is Not Enabled in BIOS setup

Cannot Run Short or Long Drive Self Test from BIOS Setup as DST Is Not Enabled
DPS is not in BIOS setup so DST
is not enabled.
System POSTs successfully.
HDD is suspected to be the
failure
Run HP Insight Off-line
Diagnostics from CD or download
from HP support Web site
Proceed with normal
HP Insight
NO
Diagnostics troubleshooting for
Available? failures in other
YES
Run short test under Custom
Unattended Storage:
"Hard Drive Short Offline
SelfTest"
NO
Passed?
code; replace HDD
YES
Run long test under Custom
Unattended Storage:
"Hard Drive Extended Offline
SelfTest"
NO
Passed?
code; replace HDD
YES
HDD Troubleshooting Guide
hardware
hardware
Record failure
Record failure
Proceed with normal hardware troubleshooting for failures in other hardware.
Ideas:
Run HP Insight Diagnostics to identify other failed components.
As a last resort, replace motherboard.
Cannot move to
another system Move HDD to
another system
So Windows XP
Does failure
System Restore
follow HDD?
(Windows XP Only) YES
Do not replace
Resolved?
HDD.
YES
NO
Do Repair Install OS
(Windows XP Only)
Do not replace
Resolved?
HDD.
YES
NO
Re-install OS using HP
Restore/Restore Plus/OS
CD or OEM media
Do not replace
Resolved?
HDD.
YES
NO
This flow chart is used when
neither the short nor the long
drive self test can be run.
DPS is not in BIOS setup so
DST in not enabled.
Symptoms tend to point to
HDD.
Proceed with
normal hardware
troubleshooting for
NO failures in other
hardware
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