Samsung SU12F70 SERIES User Manual page 27

Troubleshooting
Check this list of possible problems and solutions before bringing your vacuum to a service
center.
PROBLEM
Cleaner won't run.
Suction Motor does
not start.
Thermal protector
activated.
Brush Motor does not
start.
Cleaner won't pick up
or low suction.
Dust escaping from
cleaner.
Cleaner tools won't
pick-up.
(Handy vacuum
cleaner)
SOLUTION
• Check the electrical plug. Make sure it is fully plugged in.
• Press the Power on/off button.
• Reset the overload protector.
• Allow the vacuum to cool.
• Check the power ON/OFF button and the brush ON/OFF
button.
• Cut hair or string off the brush.
• Reset the overload protector.
• Empty the dust bin.
• Clean the filter and confirm that the filter assembly is positioned
properly.
• Check the hose connection or flow path.
• Empty the dust bin.
• Clean the pre-motor filters.
• Clean or replace the exhaust filter. (HEPA filter)
• Confirm that the filter assembly is positioned properly.
• Check inlets, pipe, and dust bin for obstructions.
Remove obstruction.
• Empty the dust bin.
• Remove and clean the filters.
• Confirm that the dust bin is locked properly.
Troubleshooting _27