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Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart below. If
your particular problem cannot be resolved using the information in the chart, contact the dealer where you
purchased the phone.
Problem
Poor reception
Echo or noise
Unable
to
select
certain features
Battery not charge
Shortened
standby
time
Possible causes
The network signal is too weak at your current
location, for example, in a basement or near
a
tall
building,
transmissions can not effectively reach it.
The network is busy at the current time (for
example, during peak times, there may be too
much network traffic to handle additional
calls).
You are too far away from a base station for
your service provider.
Poor network trunk quality on the part of
your service provider.
Poor local telephone line quality.
Your service provider does not support these
features, or you have not applied for services
that provide these features.
The battery or battery charger is damaged.
The phone's temperature is below 0°C or
higher than 45 °C.
Poor contact between the battery and charger. Check all connectors to make sure
The standby time is related to your service
provider system configuration. The same
phone used with different service providers'
systems will not provide exactly the same
length of standby time.
The battery is depleted. In high-temperature
environments, battery life will be shortened.
Possible solution
Move to a location where the
network signal can be properly
because
wireless
received.
Avoid using the phone at such
times, or try again after waiting a
short time.
You can request a service area map
from your service provider.
End the call and dial again. You
may be switched to a better-quality
network trunk or phone line.
End the call and dial again. You
may be switched to a better-quality
network trunk or phone line.
Contact your service provider.
Contact the dealer.
Adjust
environment to avoid extremes of
temperature.
all connections have been properly
made.
If you are located in an area where
signaling is weak, temporarily
power off the phone.
Use a new battery.
70
the
battery
charging
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