zBoost Trio Xtreme Reach ZB585X Manual page 11

zBoost TRIO Xtreme REACH ZB585X Manual
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Make sure you keep...
Please keep your sales receipt or other document showing proof of purchase. Also, keep the
original box and packing material in case you need to return your product.
Before requesting repair service...
Make sure you have at least 15 feet of vertical separation between External Antenna and Base Unit
and that the External Antenna is at least 3 feet above metal.
If red light is on, system is receiving signals from either the mobile device or the base station
transceiver which are too strong for proper operation. Please unplug your system. Re-orient your
External Antenna and/or Base Unit to reduce the excessive signal source. Plug your system back
in. If still solid red, call customer support 1-800-871-1612.
To get warranty service...
Warranty service will be provided by zBoost. If you believe you need service for your unit,
contact zBoost at 1-800-871-1612 or support@zBoost.com. A representative will go through a
diagnostic checklist with you. If it is determined that the product needs to be returned for service or
exchanged, you will receive a return merchandise authorization (RMA) number. The representative
will give you complete shipping details. Do not return products to zBoost without a Return
Authorization Number.
To get out of warranty service...
To obtain out of warranty service, contact zBoost at 1-800-871-1612 or support@zBoost.com for
information on the possibility of any costs for repair or replacement of out-of-warranty products.
Reminder
Record the model and serial number found on the product below:
Model #: ___________________________________
Serial #: ___________________________________
Purchase Date: _____________________________
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