Table of Contents
Advertisement
Stove Body
The stove is finished with a heat resistant paint and this can be
cleaned with a soft brush. Do not clean while the stove is hot,
wait until it has cooled down. The finish can be renovated with a
suitable brand of paint.
Glass Panels
Clean the glass panels when cool with a proprietary glass cleaner.
Highly abrasive substances should be avoided as these can
scratch the glass and make subsequent cleaning more difficult. Wet
logs on heated glass, a badly aimed poker or heavy slamming of
the doors could crack the glass panels. The glass will not fracture
from heat.
Chimney
Check your chimney each year before starting to use your stove
for the winter. Birds may have nested in the chimney or masonry
may have cracked. Both chimney and flue pipe must be swept at
least once a year by a Qualified Chimney Sweep.
Troubleshooting
1. Poor heat output
a. Stove too small for room: Seek advice from a Qualified Heating
Engineer as to (kW) output required for the room size. As a
guideline the volume of the room in cubic feet divided by 500;
e.g. room 15'x15'x8' would require 3.6kW approx.
b. Chimney and/or flue pipe restricted, room ventilation restricted:
On installation these should have been checked but regular
maintenance is necessary as conditions can change; e.g. soot
build up, birds nesting, masonry fall, dust build up or furniture
blocking vents.
c. Poor quality fuel: Only burn dry seasoned timber, soft woods
have a lower heat output than hard woods per hour.
2. Dirty Glass Panel
a. Generally caused by poor fuel quality, see (1c)
b. Use secondary air slide (Airwash) for glass panel
c. Fire burning too low, open air vents on stove to create hot fire;
this may 'burn' glass clean.
d. If glass requires cleaning use glass cleaner recommended by
your supplier; only use glass cleaner on cold glass. DO NOT
USE any abrasives or scrapers as these will scratch glass and
increase future tar build up making it harder to clean.
3. Unburnt Fuel in Firebox
Insufficient air reaching fuel. Open primary air slide, this will supply
combustion air to burn fuel fully (unless it has reached a 'point of
return'). Check if the ash pan is full and empty if required. De-ash
to make sure the grate is not blocked and check for jammed clinker
or nails when the fire is out and the stove has cooled.
4. Smoke and Fumes Entering Room
These are very dangerous and must NOT be tolerated. Open
window and allow fire to burn out. Seek expert advice immediately.
DO NOT USE stove until the problem is solved.
5. Chimney Fire
Identified by loud roaring sounds, dense smoke and sparks emitting
from chimney.
1) Raise the alarm to let others in the house know.
2) Call the Fire Brigade.
3) If possible, shut down the air supply by closing air vents and
DO NOT open the stove door.
4) If possible, move back any furniture, rugs or other items that
could catch fire.
5) Retire to a safe distance from the house until the fire has gone
out and it is safe to return.
Regular chimney maintenance will prevent chimney fires. Seek
advice from a Qualified Chimney Sweep. Chimneys must be
checked annually.
- 4 -
After Sales Service
As a sign of our commitment to quality, all new Dimplex solid
fuel stoves are guaranteed against casting faults and other
manufacturing defects for 10 years in the case of non-boiler
stoves and 5 years in the case of boiler models, subject to certain
conditions and exclusions. The guarantee covers the main body
of the stove and external cast parts under normal domestic use
- it does not cover use in commercial premises. The guarantee
period begins on the date of purchase. The guarantee covers
replacement of the parts found to be defective but does not cover
labour charges.
Conditions and Exclusions:
The guarantee does not cover the following items which are
deemed to be consumable items under normal use: glass, rope
seals, grate, ashpan, cast iron liners, riddling lever, baffle plate,
fire bricks and log retainer.
It is a condition of the guarantee that the installation complies
with relevant Building Regulations and is carried out by a suitably
qualified individual (HETAS registered in England and Wales, or
equivalent in other countries) with certificate of installation and
appropriate commissioning retained by the end-user along with
proof of purchase.
Whilst the guarantee does not cover any aspect of the flue
arrangements for the installation, or the installation work itself, as
these are beyond the control of Dimplex as the manufacturer of
the stove, it is a condition of the guarantee that the flue be swept
by a suitably qualified individual as appropriate but at a minimum
interval of once per year. It is expected that the stove would be
inspected for developing faults at the time of sweeping to allow
any necessary maintenance to be carried out.
Damage or defects caused by the following are excluded: over-
firing, use of inappropriate fuels such as petroleum coke or
household rubbish, flue draft problems, ventilation issues, accident,
misuse, fair wear and tear, unauthorised modifications or repairs
made using incorrect spares.
In normal usage the paint finish of the stove may change colour
slightly and in the case of enamel finishes, may develop hairline
cracks. As these circumstances are considered normal, they are
not covered by the guarantee. Over-firing of an enamelled stove
can cause the finish to flake off. Damage caused by over-firing is
excluded from the guarantee.
It is a condition of the guarantee that only genuine Dimplex spare
parts are used. Parts that may need occasional replacement are
fire bricks, ashpan, grate and log retainer. NB: sealing rope and
rope adhesive are generic stove spares that can be purchased
from most stove retailers. Provided the rope seals are replaced
like for like and fixed with appropriate stove rope adhesive, this
will not invalidate the guarantee.
Genuine Dimplex spare parts are available in the UK direct from
the manufacturer and can be ordered via www.dimplex.co.uk or
by telephone on 0845 600 5111. For Republic of Ireland orders
see www.dimpco.ie or Tel: 01 842 8222
Dimplex reserves the right to provide either replacement parts or
a replacement stove, at their sole discretion, in order to satisfy
claims made under this guarantee.
Replacement parts or stoves are covered only for the remainder
of the original guarantee period.
Dimplex will not be held responsible for any consequential or
incidental loss, damage or injury, howsoever caused.
The Dimplex stove guarantee does not affect, and is in addition
to, your statutory rights.
Should you require after sales service or should you need to
purchase any spares, please contact the retailer from whom the
appliance was purchased. Please do not return a faulty product
to us in the first instance as this may result in loss or damage and
delay in providing you with a satisfactory service. Please retain
your receipt as proof of purchase.
Advertisement
Table of Contents
