General Maintenance; Troubleshooting; After Sales Service - Dimplex Westcott 5kW Stove User Manual

Warning - Fume Emissions
Properly installed and operated, this appliance will not emit fumes.
Occasional fumes from de-ashing and refuelling may occur.
Persistent fume emission must not be tolerated. If fume emission
does persist, then the following immediate action must be taken:
1. Open doors and windows to ventilate the room.
2. Let the fire out, or eject and safely dispose of fuel from the
appliance.
3. When the stove has cooled, check for chimney flue blockage
and clean if required.
Do not attempt to relight the fire until the cause has been identified.
If necessary seek professional advice.

General Maintenance

Baffle Plate
This should be removed at least once a month to prevent any
build up of soot or ash, which could lead to blocked flue ways
and dangerous fume emission. If the baffle plate is removed the
chimney/flueway can be swept through the appliance.
Stove Body
The stove is finished with a heat resistant paint and this can be
cleaned with a soft brush. Do not clean while the stove is hot,
wait until it has cooled down. The finish can be renovated with a
suitable brand of paint.
Glass Panels
Clean the glass panels when cool with a proprietary glass cleaner.
Highly abrasive substances should be avoided as these can
scratch the glass and make subsequent cleaning more difficult. Wet
logs on heated glass, a badly aimed poker or heavy slamming of
the doors could crack the glass panels. The glass will not fracture
from heat.
Chimney
Check your chimney each year before starting to use your stove
for the winter. Birds may have nested in the chimney or masonry
may have cracked. Both chimney and flue pipe must be swept at
least once a year by a Qualified Chimney Sweep.
To avoid a build up of soot on the baffle plate (the plate inside the
stove above the grate) it must be removed and cleaned periodically.
This plate locates the back and side firebricks so note its position
before removal. To remove, lift plate and remove one side brick;
this will allow the plate to drop and aid removal. To replace, position
baffle plate on back and side plate, lift plate and replace remaining
brick, making sure it has located in position. This must be done
when the stove is cold.

Troubleshooting

1. Poor heat output
a. Stove too small for room: Seek advice from a Qualified Heating
Engineer as to (kW) output required for the room size. As a
guideline the volume of the room in cubic feet divided by 500;
e.g. room 15'x15'x8' would require 3.6kW approx.
b. Chimney and/or flue pipe restricted, room ventilation restricted:
On installation these should have been checked but regular
maintenance is necessary as conditions can change; e.g. soot
build up, birds nesting, masonry fall, dust build up or furniture
blocking vents.
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c. Poor quality fuel: Only burn dry seasoned timber, soft woods
have a lower heat output than hard woods per hour. Solid
fuels vary in heat value; check with your coal merchant as to
suitability.
2. Dirty Glass Panel
a. Generally caused by poor fuel quality, see (1c)
b. Use secondary air slide (Airwash) for glass panel
c. Fire burning too low, open air vents on stove to create hot fire;
this may 'burn' glass clean.
d. If glass requires cleaning use glass cleaner recommended by
your supplier; only use glass cleaner on cold glass. DO NOT
USE any abrasives or scrapers as these will scratch glass and
increase future tar build up making it harder to clean.
3. Unburnt Fuel in Firebox
Insufficient air reaching fuel. Open primary air slide, this will supply
combustion air to burn fuel fully (unless it has reached a 'point of
return')
Check if the ash pan is full and empty if required. De-ash with the
riddler to make sure the grate is not blocked and check for jammed
clinker or nails when the fire is out and the stove has cooled.
4. Smoke and Fumes Entering Room
These are very dangerous and must NOT be tolerated. Open
window and allow fire to burn out. Seek expert advice immediately.
DO NOT USE stove until the problem is solved.
5. Chimney Fire
Identified by loud roaring sounds, dense smoke and sparks emitting
from chimney. Shut down the air supply by closing air vents,
close stove door fully and call fire brigade immediately. Regular
chimney maintenance will prevent chimney fires. Seek advice from
a Qualified Chimney Sweep. Chimneys must be checked annually
and more often when bitumas coal and poor quality smokey fuels
are used.

After Sales Service

Your Dimplex Stove is guaranteed against defects arising from
faulty manufacture for 1 year subject to the following conditions.
Failure to comply with these conditions will invalidate the
gaurantee:
• The receipt must be kept as proof of purchase.
• Your Dimplex stove must be installed by suitably qualified
individual (HETAS Engineer or equivalent) and upon
installation a Certificate of Compliance must be presented.
• The guarantee is 1 year from date of purchase.
• The guarantee does not cover parts that are deemed to be
replacable through normal usage of the stove. These include:
glass panels, rope seals, bottom grate or firebars, ashpan,
firebricks, cast iron liners, riddling lever, baffle plate, log
guard.
• Only genuine Dimplex spare parts should be used. Parts that
may need occasional replacement are: firebricks, ashpan, fire
grate, log guard.
Should you require after sales service or should you need to
purchase any spares, please contact the retailer from whom the
appliance was purchased. Please do not return a faulty product
to us in the first instance as this may result in loss or damage and
delay in providing you with a satisfactory service. Please retain
your receipt as proof of purchase.
UK