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Appendix; Troubleshooting - LG AN-VC500 Owner's Manual

Video call camera
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For the problems listed below
If Skype doesn't start
If the Notification Window is
not displayed when a call is
If there's echo (e.g. when you
hear your own voice played
back through the speakers)
If you're not able to receive any
video or if it is of low quality
If the call ends abruptly
If the Skype menu does not
appear on the Premium menu
Other issues
Check the following areas
■ Check whether the Video Call Camera is properly connected to the
USB port on the TV.
■ Check the network connection status.
■ Check that your status is not set as "Do not disturb".
■ When using certain TV functions, incoming calls can't be received
(e.g. during a software update, etc.).
■ Check 'Privacy Settings' is "Allow calls from people in my contact list
■ Position the Video Call Camera at the top-center of your TV.
■ Change the home theater audio setting to stereo rather than
■ Reduce the speaker volume.
■ Too much echo in the room can decrease audio quality.
■ Test microphone using the 'Echo / Sound Test Service' .
■ Internet or network congestion can degrade video quality.
■ Using wireless can also degrade video quality. We recommend using a
wired internet connection.
■ Screen quality can decrease when using Zoom-In. We recommend
you use minimum zoom during video calls.
■ Check whether the call quality information is marked as "critical". If this
is the case, video quality can be degraded.
■ When certain TV functions are activated, the call may be
disconnected. (e.g. Sleep timer, etc.)
■ Do not unplug the Video Call Camera during a call.
■ Check whether your TV supports the Video Call Camera (see page 2).
■ Connect the camera to your TV, then update the software. For details
about how to update the software, refer to your TV manual.
■ Issues may arise from network congestion of problems with the Skype
■ For further inquiries about Skype functions, visit

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