Appendix; Troubleshooting - LG AN-VC500 Owner's Manual

Video call camera
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APPENDIX

TROUBLESHOOTING

For.the.problems.listed.below
If.Skype.doesn't.start
If.the.Notification.Window.is.
not.displayed.when.a.call.is.
received
If.there's.echo.(e.g..when.you.
hear.your.own.voice.played.
back.through.the.speakers)
If.you're.not.able.to.receive.any.
video.or.if.it.is.of.low.quality
If.the.call.ends.abruptly
If.the.Skype.menu.does.not.
appear.on.the.Premium.menu
Other.issues
NOTE:Video.call.quality.may.vary.depending.on.the.TV.model.
► 720p.HD.Video.Call.:.EA9,.EA8,.LA79
.
12
Check.the.following.areas
. ■ Check.whether.the.Video.Call.Camera.is.properly.connected.to.the.
USB.port.on.the.TV..
. ■ Check.the.network.connection.status.
. ■ Check.that.your.status.is.not.set.as."Do.not.disturb".
. ■ When.using.certain.TV.functions,.incoming.calls.can't.be.received..
(e.g..during.a.software.update,.etc.).
. ■ Check.'Privacy.Settings'.is."Allow.calls.from.people.in.my.contact.list.
only".
. ■ Position.the.Video.Call.Camera.at.the.top-center.of.your.TV.
. ■ Change.the.home.theater.audio.setting.to.stereo.rather.than.surround.
. ■ Reduce.the.speaker.volume.
. ■ Too.much.echo.in.the.room.can.decrease.audio.quality.
. ■ Test.microphone.using.the.'Echo./.Sound.Test.Service' .
. ■ Internet.or.network.congestion.can.degrade.video.quality..
. ■ Using.wireless.can.also.degrade.video.quality..We.recommend.using.a.
wired.internet.connection..
. ■ Screen.quality.can.decrease.when.using.Zoom-In..We.recommend.you.
use.minimum.zoom.during.video.calls.
. ■ Check.whether.the.call.quality.information.is.marked.as."critical"..If.this.
is.the.case,.video.quality.can.be.degraded.
. ■ When.certain.TV.functions.are.activated,.the.call.may.be.disconnected..
(e.g..Sleep.timer,.etc.)
. ■ Do.not.unplug.the.Video.Call.Camera.during.a.call.
. ■ Check.whether.your.TV.supports.the.Video.Call.Camera.(see.page.2).
. ■ Connect.the.camera.to.your.TV,.then.update.the.software..For.details.
about.how.to.update.the.software,.refer.to.your.TV.manual.
. ■ Issues.may.arise.from.network.congestion.of.problems.with.the.Skype.
network.
. ■ For.further.inquiries.about.Skype.functions,.visit.www.skype.com.

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