VTech DS6641 User Manual page 90

Appendix
Troubleshooting
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail indication. They are
independent features and each alerts you to new messages
voicemail service from your telephone service provider, contact your telephone service
provider for more information on how to access your voicemail.
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn't work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.
Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional telephone service
provider. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone does not respond normally, do the following (in the order listed):
1. Disconnect the power to the telephone base.
2. Disconnect the cordless handset battery.
3. Wait a few minutes.
4. Connect power to the telephone base.
5. Install the battery again, and place the cordless handset into the handset charger.
6. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up
to one minute for this to take place.
differently. If
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you subscribe to