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Chapter 9 FAQ
1. When operating and writing on the tablet, the system responds slowly, or
the stroke is intermittent.
1) The computer is not under normal running or the memory is occupied too much.
Please close some applications or restart the computer.
2) The operating or writing force is uneven. Sometimes the force is too light to be
sensed.
2. Under wireless connection, when you move the pen tip across the tablet
Work Area, the pointer doesn't move on the display.
1) The battery runs out. Please recharge the battery.
2) The tablet is in hibernation status. Please press the "Wake Up" button on the left
side of the tablet or press the "Reset" button at the bottom right corner of the tablet
back to reset the tablet.
3) The battery is not installed. Please install the battery.
3. When using IQSlate, the screen cursor jumps.
1) The Digital Pen is placed on the tablet Work Area, please move it away.
2) Two tablets are stacked together, please separate them.
3) There is interference source nearby, such as high voltage cable or large generator
set which can generate strong magnetic field.
Background knowledge: IQSlate adopts working principle of electromagnetic
induction. So if there is interference source that can generate strong magnetic field
nearby, the above symptom will occur. In normal condition, devices like cell phone,
display and TV won't affect IQSlate. In case the interfering magnetic field is too strong,
you can move either the interference source or IQSlate to keep their distance over
50cm.
4. The pen tip worn out.
Common abrasion will not affect normal operation. When the pen tip is severely
abraded, you can purchase it from local dealer.
Other questions, please consult our service center or local dealer.
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