IBM IntelliStation M Pro 9229 Installation Manual page 54

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician)," that step must be performed only by a
trained service technician.
Symptom
The screen is blank.
Only the cursor appears.
The monitor works when you turn on the computer, but
the screen goes blank when you start some application
programs.
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IBM IntelliStation M Pro Type 9229: Installation Guide
Action
1. Make sure that:
v The computer power cord is connected to the
computer and a working electrical outlet.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and
contrast controls are adjusted correctly.
Important: In some memory configurations, the
3-3-3 beep code might sound during the POST,
followed by a blank monitor screen. It this occurs
and the Boot Fail Count option in the Startup
Option of the Configuration/Setup Utility program is
set to enabled (its default setting), you must restart
the computer three times to force the system BIOS
to reset the CMOS values to the default
configuration (the memory connector or bank of
connectors enabled).
2. Make sure that damaged BIOS code is not affecting
the video, (see "Recovering from a POST/BIOS
update failure" in the Problem Determination and
Service Guide).
3. Replace the following components one at a time, in
the order shown, restarting the computer each time.
a. Monitor
b. Video adapter (if one is installed)
c. (Trained service technician only) System board
See "Solving undetermined problems" in the Problem
Determination and Service Guide.
1. Make sure that:
v The application program is not setting a display
mode that is higher than the capability of the
monitor.
v You installed the necessary device drivers for the
applications.
2. Replace the monitor.