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Christie TVC-500 User Manual

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TVC-500
U S E R M A N U A L
020-100539-01

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Summary of Contents for Christie TVC-500

  • Page 1 TVC-500 U S E R M A N U A L 020-100539-01...
  • Page 3 TVC-500 U S E R M A N U A L 020-100539-01...
  • Page 4 Christie makes no warranty of any kind with regard to this material, including, but not limited to, implied warranties of fitness for a particular purpose. Christie will not be liable for errors contained herein or for incidental or consequential damages in connection with the performance or use of this material.

  • Page 5: Table Of Contents

    Degraded RAID 1 Volume ....................2-6 3: Connecting the Controller 3.1 Input Channel and Display Numbering for TVC-500 ..............3-1 NOTE: Card positions 1 to 7, with the exception of 6, are PCIe slots. Position 6 is PCI....3-1 Channel Reference ........................3-1 3.2 Connecting Devices to the TVC-500...................3-3...
  • Page 6 3.6 System Monitoring ........................3-7 3.6.1 Monitoring Hard Disk Drives ....................3-7 3.6.2 Recognizing Hard Drive Failures ..................3-7 4: Service Guidelines 4.1 Christie Technical Support ......................4-1 4.2 Safety Precautions & Warnings ....................4-2 4.2.1 General Precautions ......................4-2 4.2.2 AC / Power Precautions .......................4-2 4.3 General Service Guidelines......................4-2...
  • Page 7 7.1.3 I/O Interfaces ........................7-1 7.1.4 Integrated SATA Storage Controller ...................7-2 7.1.5 Storage ..........................7-2 7.1.6 Embedded PCI Express Gigabit NIC Server Adapter ............7-2 7.2 Power Requirements........................7-3 7.3 Peripheral Devices ........................7-3 7.4 Display/Video Architecture ......................7-3 TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)
  • Page 8 16-Port Multiple Video Input Module (V8C) ...............7-4 Composite Input ........................7-4 7.5.2 DVI Input (D2R2-E) ......................7-4 7.6 Regulatory............................7-5 7.6.1 Safety ...........................7-5 7.6.2 Electro-Magnetic Compatibility ..................7-6 7.7 Reliability and Serviceability.......................7-6 7.8 Quality ............................7-6 7.9 Environment..........................7-6 TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 9: Using This Manual

    Use only an AC power cord recommended by Christie. Do not attempt operation if the AC supply and cord are not within the specified voltage and power range.

  • Page 10: Typographical Notations

    • User input or messages that appear on screen, in status display units or other control modules appear in  Courier font. For example. “No Signal Present”, Login: christiedigital. LP, A1, etc. • Error codes, LED status appear in bold, e.g. • Operational states of modules appear capitalized, such as power ON/OFF. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 11: Purchase Record And Service Contacts

    Section 1: Introduction Purchase Record and Service Contacts Whether the controller is under warranty or the warranty has expired, Christie’s highly trained and extensive factory and dealer service network is always available to quickly diagnose and correct malfunctions. Should a problem be encountered with any part of the controller, contact your dealer.

  • Page 12: Preventing Electrostatic Discharge

    • Always avoid touching pins, leads, or circuitry. 1.4.4 Installation Guidelines Carefully read the following guidelines to ensure the TVC-500 can maintain optimum operation. Elevated Ambient Temperature If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than the ambient temperature of the room.

  • Page 13: About The Tvc-500 Controller

    The following section outlines the main features of the TVC-500 controller. About the TVC-500 Controller The TVC-500 controller is a computer device that allows a user to control a display wall. Specially designed wall management software enables the user to control and display several applications simultaneously on a large, ultra-high resolution desktop.

  • Page 14: Unpacking The Tvc-500

    • Product registration card • Start-up instruction sheet • OS Recovery CD (Windows 7) • MASTERSuite Software CD • MASTERSuite User Manual Figure 2-1 TVC-500 Main Chassis (Rear View) • MASTERSuite Installation Guide • TVC-500 Hardware Setup Manual • Keyboard • Mouse •...

  • Page 15: Component Identification

    Section 2: Installation and Setup Component Identification 2.3.1 Front Panel Components The following illustration (Figure 2-2) shows the front panel components of the TVC-500 chassis. Table 2.1 lists the components as numbered in Figure 2-2. Figure 2-2 Front Panel Components Table 2.1 Front Panel Components...

  • Page 16: Rear Panel Components

    ERIAL CONNECTOR IEEE-1394 PS/2 CONNECTOR KEYBOARD CONNECTOR PURPLE RJ-45 NETWORK CONNECTOR IGHT HAND CONNECTOR IS CONNECTORS ASF) UDIO LINE IN CONNECTOR BLUE ICROPHONE ONNECTOR CCESS PANEL KEY UDIO LINE OUT CONNECTOR GREEN OWER SUPPLY TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 17: Raid 1

    Redundant Array of Independent Disks ( RAID) combines physical hard disks into a single logical unit. The TVC-500 utilizes a hardware RAID solution and comes pre-configured with RAID 1. Recognizing Hard Drive Failures Hard drive failures are indicated by Power-On Self Test (POST) messages (see Section 5 Troubleshooting &...

  • Page 18: Effects Of A Hard Drive Failure

    6. In the device pane, right-click on the new non-RAID hard drive and select 'Rebuild to this Hard Drive'. Click on the RAID 1 volume in the device pane. The status in the information pane will display 'Rebuilding: % complete'. After the rebuild is complete, the status will display 'Normal'. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 19: Input Channel And Display Numbering For Tvc-500

    Input Channel and Display Numbering for TVC-500 Channel numbering refers to the position of the cards in the TVC-500. The following diagrams illustrate how the cards installed in the TVC-500 translate to channels in MASTERSuite. NOTE: Card positions 1 to 7, with the exception of 6, are PCIe slots. Position 6 is PCI.
  • Page 20 Used Used 0 DVI/RGB In 128-013105-01 12 Display Out, D2R2- D2R2-E 8 Video In,  Used 4 DVI/RGB In 128-014106-01 12 Display Out, D2R2-E 8 Video In,  Used Used 2 DVI/RGB In TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 21: Connecting Devices To The Tvc-500

    Composite video can be connected to any of the available BNC inputs. Refer to Figure 3-2. A maximum of 2 V8C modules can be installed in the TVC-500. Figure 3-2 V8C Connections D2R2-E Module A maximumof 2 D2R2-E modules can be installed into a TVC-500.

  • Page 22: Connecting Display Devices/Screens For Tvc-500

    • Jumper setting #2 (Least Significant Bit jumper removed) makes that module input channels 3 and 4, etc. Figure 3-4 D2R2-E Jumper J6 Settings for Card Ordering Connecting Display Devices/Screens for TVC-500 The controller comes standard with 1 D4C display...

  • Page 23: Dvi-D Cables

    1 or more networks. 3. Connect any peripheral devices, such as USB or serial components, to the appropriate connectors on the rear and/or front panel. Figure 3-6 USB Ports Connections (Rear Panel) TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 24: Connecting Power

    Section 3: Connecting the Controller Connecting Power The TVC-500 base chassis comes standard with 1 power supply. Connect the approved rated line cord, supplied with the controller, to the AC inlet of the power supply on the rear panel (Figure...

  • Page 25: System Monitoring

    There is only one way in which a hard drive reveals signs of failure: A POST message lists failed drives whenever the system is restarted, as long as the controller detects at least one functional drive. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 27: 4: Service Guidelines

    This section provides preliminary service information that is important to understand prior to commencing any service work. Christie Technical Support If at any time you require additional technical support, please contact one of the Christie service departments below. A variety of product information is also available at the Christie website: www.christiedigital.com NORTH AMERICA Christie Digital Systems Canada, Inc.

  • Page 28: Safety Precautions & Warnings

    Section 4: Service Guidelines Safety Precautions & Warnings To assure complete safety at all times for users as well as Christie accredited service technicians, it is imperative that the following warnings and precautions are read and understood before attempting servicing, and that the original controller design remain intact.

  • Page 29: Repair Cautions

    • If you remove a key, use a specially designed key remover to prevent damage to the keys. This tool is avail- able from many electronic supply outlets. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 30: Cleaning The Mouse

    2. Remove the mouse ball from the housing by removing the retaining plate. 3. Clean the mouse ball. 4. Pull out any debris from the ball socket, and wipe the ball with a clean, dry cloth. 5. Reassemble the mouse. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 31: Overview

    The TVC-500 is manufactured with numerous replaceable modules, such as printed circuit boards, optical & hard drives and power supplies. This section outlines the details for proper troubleshooting of the TVC-500 and includes a diagnostic chart, which can help you find quick resolve to a specific problem.

  • Page 32: Led Color Definitions

    Power. For the following LED activity and beeps, the beeps are heard through the chassis speaker. Blinks and beeps repeat for 5 cycles, after which, only the blinks continue to repeat. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)
  • Page 33 Christie for assistance. 4. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink. Contact Christie for assistance. Red Power LED blinks CPU not installed (not an 1. Verify that the CPU is present.
  • Page 34 Plug in the AC power. If the power supply fan spins and the Built-In Self-Test (BIST)** LED lights, the power supply is functional. The problem might be on the system board. Contact Christie for assistance. • If the power supply fan does not spin or the BIST** LED does not light, the problem might be in the power supply.
  • Page 35 The problem might be on the system board. Contact nine times, once every does not start. Christie for assistance. second, followed by a • The problem might be in the CPU. Contact Christie for two-second pause. Nine assistance. beeps. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 36: Post Error Messages

    The Power-On Self Test (POST) is a series of diagnostic tests that runs automatically when the workstation is initially powered ON. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the TVC-500 system is functioning properly: • Keyboard • DIMMs •...
  • Page 37 3. Verify the memory module type. 4. Remove and replace memory modules one at a time to isolate faulty modules. 5. Replace faulty memory modules. 6. If the error persists after replacing memory modules, replace the system board. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)
  • Page 38 Keyboard failure. 1. Reconnect the keyboard with the workstation powered OFF. 2. Check the connector for bent or missing pins. 3. Be sure that none of the keys are pressed. 4. Replace the keyboard. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)
  • Page 39 5. Replace the system board. Diskette Drive Mismatch in drive type. 1. Run the Computer Setup (F10) Utility. Type Error 2. Disconnect any other diskette controller devices (tape drives). 3. Clear the CMOS. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)
  • Page 40 1. Reconnect the Front USB connector to the system board. Connected is not connected. 2. Reconnect or replace the front USB mechanism. Fatal error on QPI Potential system board problem; contact Christie. Fatal error detected on QPI where x is 0 or 1. link X link x,...
  • Page 41 Microcode Unsupported processor The microcode update failed. Check the processor stepping Update Error (C0 Stepping or greater to ensure it is a supported stepping. If it is contact Christie only). 1802 Processor Not The system board does Replace the processor with a compatible one.
  • Page 42 Processor initial- Processor defective. Replace the processor. ization fails!!! The installed Mixed type processors Replace processors with matched processors. CPUs have differ- detected. ent voltage requirements. This is not sup- ported. System halted. 5-12 TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)
  • Page 43 Section 5: Troubleshooting Table 5.3 Post Error Messages Screen Messages Probable Cause Recommended Action Two processors Mixed type processors Replace processors with matched processors. do not have the detected. same frequency operating ranges!!! TVC-500 Operation Manual 5-13 020-100539-01 Rev. 1 (08-2010)

  • Page 45: 6: Remove/Replace Chassis Components

    6 Remove/Replace Chassis Components Before servicing the TVC-500 controller, please refer to Section 4 Service Guidelines. Replacing Hot-Plug Components It is not necessary to power down the controller to remove and replace hot-plug components. For all other service tasks, power down the controller before proceeding. See Section 6.2 Powering Down the Controller...

  • Page 46: Replacement

    Airflow Guide Removal and replacement of the chassis airflow guide is described here. 6.4.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 47: Replacement

    NOTICE! There should be no resistance when inserting the tabs into the chassis. If resistance is encountered, forcing the airflow guide into place will result in damage to the guide. Ensure the tabs are seated properly before lowering the guide into place. TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 48: Expansion Card Support

    Section 6: Chassis Component Replacement Figure 6-4 Airflow Guide Replacement Expansion Card Support Removal and replacement of the expansion card support is described here. 6.5.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller.

  • Page 49: Replacement

    NOTICE! There should be no resistance when inserting the tabs into the chassis. If resistance is encountered, forcing the expansion card support into place will result in damage to the support. Ensure the tabs are seated properly before lowering the support into place. Figure 6-7 Expansion Card Support Replacement TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 50: Power Supply

    Power Supply Removal and replacement of the power supply is described here. 6.6.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 51: Optical Disk Drive

    Section 6: Chassis Component Replacement Optical Disk Drive Removal and replacement of the optical disk drive is described here. 6.7.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 52: Hard Drive (Sata)

    Section 6: Chassis Component Replacement Hard Drive (SATA) Removal and replacement of a hard drive is described here. 6.8.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 53: Replacement

    6.8.2 Replacement NOTE: Bays 1 and 2 in Figure 6-15 occupied by SATA drives as configured by Christie. When replacing drives, ensure that the drive containing the operating system always occupies the same bay. 1. Using the hard drive carrier from 6.8.1, set the replacement hard drive...

  • Page 54: Expansion Card Guide/Front Fan Holder

    Section 6: Chassis Component Replacement Expansion Card Guide/Front Fan Holder Removal and replacement of this assembly and individual fans is described here. 6.9.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller.

  • Page 55: Replacement

    6.10 Memory Fans Removal and replacement of this assembly is described here. 6.10.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 56: Replacement

    6.11 Memory Removal and replacement of dual inline memory modules (DIMMs) is described here. NOTE: The TVC-500 utilizes a single CPU. Ensure that any additional memory is only installed in the 6 slots next to the installed CPU. (See Figure...

  • Page 57: Removal

    Section 6: Chassis Component Replacement 6.11.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed. 3. Remove the airflow guide (6.4.1) if not already removed.

  • Page 58: Expansion Cards

    6. Release the PCIe card latch (2 in Figure 6-28), then carefully lift the card from the chassis (3 in Figure 6-28). NOTE: The PCI (white socket) slot is not used in the TVC-500. 6-14 TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 59: Replacement

    Close the clamp. NOTE: The retention clamp is secured by the expansion card support. 4. Install the expansion card support (6.5.2) if no further service is to be performed. TVC-500 Operation Manual 6-15 020-100539-01 Rev. 1 (08-2010)

  • Page 60: Cpu Heatsink

    NOTE: Only one CPU is installed in the TVC-500 Controller, even though the system board is capable of supporting dual processors. 6.13.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 61: Cpu

    NOTE: Only one CPU is installed in the TVC-500 Controller, even though the system board is capable of supporting dual processors. 6.14.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 62: Replacement

    6.15 System Board Removal and replacement of the system board is described here. 6.15.1 Removal 1. Ensure the TVC-500 controller is powered down. Refer to Section 6.2 Powering Down the Controller. 2. Remove the side access panel (6.3.1) if not already removed.

  • Page 63: Replacement

    (2 in Figure 6-34). NOTE: Figure 6-34 shows a dual processor configuration. The TVC-500 uses only a single processor located closest to the memory fan assembly at the top of the illustration. 6.15.2 Replacement 1. Ensure that the cables are clear of the bottom of the chassis.

  • Page 64: Battery

    To back up the CMOS settings, select the Save to Diskette option in the Computer Setup (F10) Utility. NOTE: Do not dispose of batteries with general household waste. If the TVC-500 no longer automatically displays the correct date and time, it may be necessary to replace the battery that provides power to the real-time clock.

  • Page 65: Replacement

    1. Orient the replacement battery so that the positive (+) terminal is facing up. 2. Place the battery edge under the plastic housing tab and press gently until it snaps into place. TVC-500 Operation Manual 6-21 020-100539-01 Rev. 1 (08-2010)

  • Page 67: Hardware

    Type DDR3 Fully Buffered SDRAM (1333MHz) Standard Capacity 2GB (2 x 1GB) Optional Upgrades Up to 4 additional slots available Memory Protection Advanced ECC with online spare capabilities 7.1.3 I/O Interfaces Serial Mouse TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 68: Integrated Sata Storage Controller

    2 x 250GB drives at RAID 1 7.1.6 Embedded PCI Express Gigabit NIC Server Adapter Network Interface 10/100/1000-T Compatibility IEEE 802.3 10Base-T IEEE 802.3u 100Base-TX IEEE 802.3ab 1000Base-T Data Transfer Method PCI Express, four lanes (x4) Connector RJ-45 TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 69: Power Requirements

    111mm (4.4”) x 168mm (6.6”) Half size Graphics Memory 256MB per 2 output channels (512MB per card) Memory Interface 64b per 2 output channels (128b per card) Memory Bandwidth 11.2GB/s per 2 output channels Number of Output Channels TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 70: Input (Source Signal) Compatibility

    2.5Ghz PCIe 1.0 x4 adapter Card Size 110mm (4.3”) x 170mm (6.7”) Half size Video Capture Memory 32MB per channel (64MB per card) Number of Input Channels Max. Cards per System 0,1 (2 channels), 2 (4 channels) TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 71: Regulatory

    NOTE: This specifies frame rate for non-interlaced sources and field rate for interlaced sources. Signals will be displayed at a lower rate (i.e., frames will be dropped). Regulatory 7.6.1 Safety • CAN/CSA C22.2 No. 60950-1-03 1st Edition • UL 60950-1, 1st Edition • IEC 60950-1:2001 TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)

  • Page 72: Electro-Magnetic Compatibility

    MTBF of major components 50 000 hours Serviceability MTTR 15 minutes max. Quality • ISO 9001:2000 Manufactured in Christie’s Canadian facility, certified for ISO 9001:2000 and ISO 14001:2004 • ISO 14001:2004 Environment Operating Temperature +5°C to +35°C (+40°F to +95°F)...
  • Page 73 8% to 90% non-condensing Shock (Single event only) • Half-sine: 160cm/s, 2-3ms Shipping (~100g) • Square: 422cm/s, 20g Altitude 0 to 9,144m (30 000 ft) max. Vibration (random, non- 2.0g (rms), 10 to 500Hz continuous) TVC-500 Operation Manual 020-100539-01 Rev. 1 (08-2010)
  • Page 76 Corporate offi ces Worldwide offi ces USA – Cypress United Kingdom Hungary/Eastern Europe Beijing ph: 714-236-8610 ph: +44 118 977 8000 ph: +36 (0) 1 47 48 100 ph: +86 10 6561 0240 Canada – Kitchener Germany Singapore Korea ph: 519-744-8005 ph: +49 2161 664540 ph: +65 6877 8737 ph: +82 2 702 1601...

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