Foscam FI8910W User Manual
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Foscam FI8910W User Manual

Ip wired / wireless camera
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Foscam Digital Technologies LLC
FI8910W User Manual
IP Wired / Wireless Camera
www.foscam.us
support@foscam.us
Page | 0
1-800-930-0949

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  • Page 1 Foscam Digital Technologies LLC FI8910W User Manual IP Wired / Wireless Camera www.foscam.us support@foscam.us Page | 0 1-800-930-0949...
  • Page 2 Thank You for Your Purchase! Foscam IP Cameras are designed and equipped primarily for local and remote purposes such as home or office security surveillance. We provide a variety of products suitable for any type of surveillance system setup, including wired/wireless IP outdoor bullet cameras, IP outdoor dome PTZ cameras, and IP Indoor PT cameras.

  • Page 3: Table Of Contents

    6.10 – DDNS Service Settings ......................422 6.11 – Mail Service Settings ......................444 6.12 – MSN Settings ......................... 455 6.13 – FTP Service Settings ......................477 6.14 – Alarm Service Settings ......................4949 6.15 – PTZ Settings .......................... 511 support@foscam.us Page | 2 1-800-930-0949...
  • Page 4 7.2 – App for iPhones ................Error! Bookmark not defined.3 8. Video Setup Guides ..........................69 8.1 – For Windows ..........................69 7.2 – For Mac ............................69 9. Frequently Asked Questions ........................70 10. Technical Support ..........................700 support@foscam.us Page | 3 1-800-930-0949...

  • Page 5: Product Introduction

    1. Product Introduction The Foscam FI8910W Wireless Pan/Tilt Indoor IP Camera features high quality video and audio, wireless N connectivity, pan/tilt, remote internet viewing, motion detection, night vision, embedded IR-Cut filter, as well as a built in network video recording system. In addition, it is also smartphone compatible (iPhone, Android &...

  • Page 6: Product Views

    This model comes with 11 IR LEDs, a CMOS sensor, Wi-Fi antenna, Built-In Speaker and Microphone Rear View The rear of the FI8910W includes a DC 5V/2A power supply port, RJ-45/10-100 Base T port, power and network lights, and input/output audio jacks for external speakers or microphone. support@foscam.us...

  • Page 7: Bottom View

    Note: There are three stickers at the bottom of the camera; these stickers are an important feature of original Foscam cameras. If your camera does not have any of these three stickers, it may be non- genuine. Non-genuine cameras cannot use original firmware and are not eligible for warranty or technical services.

  • Page 8: Software Installation

    Firstly, insert the CD into your CD drive, and then open the CD to see the files on your computer. Double-click your CD/DVD Drive to browse the CD files Double-click either the Windows OS or Mac OS folder, and then double-click the IP Cam Setup file to install the software. support@foscam.us Page | 7 1-800-930-0949...
  • Page 9 For example, the software may have installed to another folder such as C:/Windows/System32/IPCamera.exe. If this is the case then fix this by moving or pointing the shortcut to the correct path, which would be C:/Windows/SysWOW64/IPCamera.exe. support@foscam.us Page | 8 1-800-930-0949...

  • Page 10: Hardware Installation

    5. Hardware Installation Note: Before installing and using the Foscam IP camera, please remember to only use the power adapter that was supplied with the camera. Using other power supplies could potentially damage your IP camera. Make sure your IP camera is being installed in an indoor environment free from any type of water or weather effects, such as rain and snow.

  • Page 11: Ip Camera Tool

    MJPEG cameras like the FI8910W will have an “M” next to the local IP address in the software. H.264 compression cameras will have an “H” next to their local IP address.
  • Page 12 You will most likely not see the camera on the 192.168.1.3 IP address anymore. Due to this, it is usually, if not always recommended to set a static IP address for the camera. support@foscam.us Page | 11...
  • Page 13 Click Start > type CMD in the search field > push “Enter” > Then type “ipconfig” in the command prompt and push “Enter.” Using “ipconfig” in our command prompt, we see that our own “subnet” is “192.168.1.” Our computer’s fourth section of the IP address is “111.” support@foscam.us Page | 12 1-800-930-0949...
  • Page 14 This message means your network settings are not properly set, refer to the network configuration details above and make sure all 4 fields of IP address, Subnet Mask, Gateway, and DNS server are filled in correctly. support@foscam.us Page | 13 1-800-930-0949...
  • Page 15 IP addresses of the camera are fixed. Use this option to refresh the camera list. Once you have used this option, close the IP Camera Tool and then open it again. About IP Camera Tool This option shows information about your current version of IP Camera Tool. support@foscam.us Page | 14 1-800-930-0949...

  • Page 16: Camera Login

    If you are using a mobile phone browser, select this login mode The login page for the Foscam FI8910W The default username to log into the camera is admin, the default password would be left blank, do not enter any characters into the password field.
  • Page 17 This error is related to the DVM_IPCAM2 ActiveX Control Module. To fix this, continue to the following steps. Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options. Next, click the Security tab, then click the Custom Level button. support@foscam.us Page | 16 1-800-930-0949...
  • Page 18 “Initialize and script ActiveX controls no marked as safe,” Click OK and then click Apply. Then click OK on the Internet Options main window. Make sure to restart the browser for the settings to take effect. support@foscam.us Page | 17 1-800-930-0949...
  • Page 19 One last setting you will want to check is in the Advanced tab. Click on the Advanced tab on the Internet Options main window. Scroll down to the Security section. Make sure to check the box that reads “Allow software to run or install even if the signature is invalid.” support@foscam.us Page | 18 1-800-930-0949...
  • Page 20 It will then prompt you to enter the username and password in a separate window. Enter the default username of admin and leave the password field blank, then push Enter. Click on the Live Video button on the left of the page to go to the Live Video page. support@foscam.us Page | 19 1-800-930-0949...

  • Page 21: Device Status

    If you would like to view the device information, choose “For Administrator” and then click “Device Info” Device Info shows you the status of different camera settings, and also the firmware and Web UI versions of the camera. support@foscam.us Page | 20 1-800-930-0949...

  • Page 22: Surveillance Window

    This option can be used to see up to 4 or 9 cameras simultaneously on the same screen. You can set up multiple cameras inside the administrative panel by going to “For Administrator,” then clicking “Multi- Device Settings” support@foscam.us Page | 21 1-800-930-0949...
  • Page 23 The mode you set depends on the frequency of the electricity and the type of model you have (indoor or outdoor). If the camera is being installed outside, please use the outdoor mode for best results. support@foscam.us Page | 22...
  • Page 24 “Go”. The camera will automatically pan and tilt towards that specific location. Flip & Mirror: You can flip the image 180 degrees horizontally by checking the Flip button, or mirror the image 180 degrees vertically by checking the Mirror button. support@foscam.us Page | 23 1-800-930-0949...
  • Page 25 : Clicking on this icon will make the camera’s IR (night vision) turn on. Click to turn them off. Section 5: Device Management Device Management: This takes you to the administrative panel, where administrators can change advanced settings for the camera. support@foscam.us Page | 24 1-800-930-0949...
  • Page 26 When you click on the icon, it will change to , this signifies that the audio is active. You may need to plug in headphones or activate your computer speakers to hear the camera microphone. support@foscam.us Page | 25 1-800-930-0949...
  • Page 27 The camera should start moving upwards. If you double click the right mouse button again, this will cancel the onscreen mouse control. support@foscam.us Page | 26 1-800-930-0949...
  • Page 28 If it’s your first time using audio, you need to download and install the VLC plugin. Click on the “Audio” button at the bottom left of the camera interface. This will take you to the VLC website. support@foscam.us Page | 27...
  • Page 29 Internet Explorer window separately. Find out more at http://www.ietab.net/ For Mac users: We recommend “uFoscam” and “IP Camera Viewer” from the Mac App store to use the above features in a standalone program. support@foscam.us Page | 28 1-800-930-0949...

  • Page 30: Configuring Settings In Device Management

    DDNS Status – This is the current status of your DDNS Settings. UPnP Status – This is the current status of your UPnP Settings. MSN Status – This is the current status of your MSN Settings (if applied) support@foscam.us Page | 29 1-800-930-0949...

  • Page 31: Alias Settings

    PC Time. Usually syncing with the PC time is the best option to choose. If your country is implementing Daylight Savings Time, such as in the US, you can set it for your camera here. support@foscam.us Page | 30...

  • Page 32: User Settings

    If you still have problems, navigate to Internet Options again, then under the “Security” tab, try unchecking the box which reads “Enable Protected Mode.” Click Apply, then OK, then try restarting the browser, logging into the camera, and setting the path again. support@foscam.us Page | 31 1-800-930-0949...

  • Page 33: Multi-Device Settings

    HTTP Port will be filled in the following boxes automatically Enter the User name and password of the 2nd camera Click Add to save the camera, then push Submit to save all settings. support@foscam.us Page | 32 1-800-930-0949...
  • Page 34 External IP address (which can be found at www.whatismyipaddress.com) or your DNS hostname if you are using a DNS service (make sure to exclude http:// from the hostname). An example of 4 cameras set up using Multi-Device Settings support@foscam.us Page | 33 1-800-930-0949...

  • Page 35: Basic Network Settings

    “Local Area Connection Status” page. Then click “Details.” Once the details screen pops up, you will see similar network information; use this information to fill or double-check the fields you have. support@foscam.us Page | 34 1-800-930-0949...
  • Page 36 IP address as your computer. Keeping this in mind, also remember that if you are setting up multiple cameras, they cannot have the same IP address or port number. Be sure to change both the address and the port if they are being shared by another camera. support@foscam.us Page | 35 1-800-930-0949...

  • Page 37: Wireless Settings

    “Using Wireless LAN” for further options to drop down. You will see a few different fields. You should find and note down the following information about your wireless network: a) SSID – The name of your wireless network (Our example will be Foscam H264) b) Encryption method (e.g., WPA/WPA2/WEP) c) Encryption technique (e.g., TKIP/AES/TKIP-AES)
  • Page 38 Wireless Settings look for and jot down what you have for the setting called “SSID”. Next, look under the “Security Settings” under “Wireless Settings’ and write down the “Encryption Method”, “Encryption Technique” and the “Shared Key”. support@foscam.us Page | 37 1-800-930-0949...
  • Page 39 “Properties.” When you click on “Properties,” the network properties window will come up with the same information you need to enter under the “Security” tab, our example is below: support@foscam.us Page | 38 1-800-930-0949...
  • Page 40 WPS allows you to set up wireless connectivity automatically if you have a WPS-compatible router. The WPS button on the Foscam camera is shared with the reset button. Use the small end of a paperclip or a toothpick to press and hold the RESET button for four seconds and let go.
  • Page 41 Make sure the PC has a wireless network card plugged in. Enable the wireless on the wireless LAN settings page and choose Adhoc mode. Fill in an SSID to identify the Foscam camera and then set the security mode, you can choose none or another type of encryption. Click Submit.

  • Page 42: Adsl Settings

    You can connect the camera to the internet through ADSL directly. If you are using this method of installation, you can use this page to enter the ADSL username and password provided by your ISP. support@foscam.us Page | 41 1-800-930-0949...

  • Page 43: Upnp Settings

    DDNS services that are third party are also provided and set up for use within the camera (Oray, 3322.org, etc.). To navigate to the Dynamic DNS Service Settings page, click “Device Management,” then click on “DDNS Service Settings” on the left side of the page. support@foscam.us Page | 42 1-800-930-0949...
  • Page 44 Our host in this case was foscamusa1.no-ip.org. An example of a DynDNS host would be foscamusa1.dyndns.org. Once the DDNS settings are configured properly, head to the Device Status page to see if the DDNS status is correctly set up. support@foscam.us Page | 43 1-800-930-0949...

  • Page 45: Mail Service Settings

    Note that you will always need to add the port number with a colon after the initial hostname to point to your specific camera. 6.11 – Mail Service Settings If you would like to receive e-mail notifications when motion is detected, you can set up Mail Service Settings and configure it to your e-mail address. support@foscam.us Page | 44 1-800-930-0949...

  • Page 46: Msn Settings

    6.12 – MSN Settings This feature allows you to chat to your camera to find out the current IP address it is running at. To do this, enter the MSN Settings page in the camera as seen below: support@foscam.us Page | 45 1-800-930-0949...
  • Page 47 Once logged in, the username the camera is logged in with will appear in the friends or contacts list. In our example, it would be the username associated with “example1@foscam.us.” You can then open a chat with the camera’s username, and type “url?”...

  • Page 48: Ftp Service Settings

    IP addresses. 6.13 – FTP Service Settings This feature allows for FTP services to work with the Foscam camera. Using the FTP feature allows images to be uploaded to an FTP whenever motion is detected. You can enter your FTP server details in the above settings page, enter your FTP server, port, and upload folder.
  • Page 49 Cannot upload files – Verify that your account is authorized on the FTP server. Also be sure to check your FTP parameters. The format of the image filename will usually be something similar to “00606E8C1930(user)_0_20100728114350_25.jpg” Make sure your FTP can support this type of file name. support@foscam.us Page | 48 1-800-930-0949...

  • Page 50: Alarm Service Settings

    Sound Detect Sensitivity – This feature adjusts the sensitivity of the sound detection. The lower the number, the less sensitive the sound detection will be. If the number is higher, the sound detection will be very sensitive. support@foscam.us Page | 49 1-800-930-0949...
  • Page 51 You can click “Set All” at the top of the scheduler to set motion detection to all the zones easily. You can also use the button “Clear All” to clear the entire board of any activated zones. Be sure to click “Submit” when you are finished setting all motion detection settings. support@foscam.us Page | 50 1-800-930-0949...

  • Page 52: Ptz Settings

    Remember to push Submit to save these settings; the camera may have to reboot depending on which settings are changed. support@foscam.us Page | 51 1-800-930-0949...

  • Page 53: Upgrade Device Firmware

    Keep in mind that you can only update the WebUI after updating the firmware. Upgrade the firmware first, then upgrade the WebUI afterwards. Note: Before you upgrade, be aware of updating the correct version of firmware with Foscam cameras. There are usually two different firmware versions for each Foscam camera. This is based on actual camera hardware and not software.

  • Page 54: Backup & Restore Settings

    Once you click this, you will be prompted to confirm rebooting the camera. Click “OK” to reboot the camera, which will take a minute or so. The camera should come back online after this period of time. support@foscam.us Page | 53...

  • Page 55: Log

    The log can only be cleared by rebooting the camera. You can click the “Refresh” button to refresh the log in case there is any new information available. support@foscam.us Page | 54 1-800-930-0949...

  • Page 56: Phone App

    7. Phone App With the Foscam phone app, you are able to view your camera directly just as you would from a computer at any time, from anywhere, as long as you have an internet connection (usually through 3G or 4G). This section shows how to set up an iPhone, and Android phone to view Foscam cameras with the phone app.
  • Page 57 Second Method: Enter http://play.google.com in the URL field of your phone’s browser, then search for the same app, “Foscam IP cam viewer”. Once found, download and install the app. Once the app is fully installed, launch the app on your phone.
  • Page 58 Snapshot – Click this button to take a snapshot of the video feed, which is also saved.. Audio button - Click this button to hear sound captured by the camera’s built-in microphone. Make sure the camera supports audio functionality. Click the icon again to stop audio. support@foscam.us Page | 57 1-800-930-0949...

  • Page 59: To Add Cameras To Phone App

    3） DDNS settings will also work if you want to add devices using a DDNS hostname. Click the button to go to the Device List page. The following section will show you how to add your cameras to the app. support@foscam.us Page | 58 1-800-930-0949...
  • Page 60 These buttons allow you to search and add cameras to the device list. - Click this icon to search all cameras on your LAN automatically (you must be connected to a wireless network to scan on that network.) See the following screen for details: support@foscam.us Page | 59 1-800-930-0949...
  • Page 61 - UID Scan: Click this icon to scan the UID number which is located on the bottom of the camera. The camera will then be added to the app automatically. Currently Foscam cameras do not support UID’s, however in the future, when UID functionality is added you can use this feature to add cameras.
  • Page 62 HTTP / Media Port: For H.264 cameras, the HTTP and Media port must be different. For MJPEG cameras like the FI8910W just enter the HTTP port. If needed, the Media port would be the same as HTTP port.
  • Page 63 Clicking and holding on a camera will bring up a screen where you can either edit the camera details, or delete it from the device list. Edit: This allows you to edit the camera information again if needed. Delete device: This deletes the camera from the Device List. support@foscam.us Page | 62 1-800-930-0949...

  • Page 64: App For Iphones

    7.1 App for iPhones If you use an iPhone, please search for the app “Foscam IP cam viewer” and install it within the App Store. You will then see the app installed on your phone. Click on the app icon which will bring you to the app’s home screen: By default, the device list will be empty;...
  • Page 65 4） Login to the IP Camera(s) using a web browser using the IP address, port, username & password. This is to make sure the camera can be accessed remotely. 3） DDNS settings will also work if you want to add devices using a DDNS hostname. Click this icon to add a camera support@foscam.us Page | 64 1-800-930-0949...
  • Page 66 Step 1: Click the Add Camera icon to add cameras manually. Step 2: Select the compression type for your camera: MJPEG or H.264. Next, enter the camera’s basic information like camera name, IP address, HTTP/Media Port, Username, Password, and so on. support@foscam.us Page | 65 1-800-930-0949...
  • Page 67 Username & Password: Fill in the username and password for the camera here. HTTP / Media Port: For H.264 cameras, the HTTP and Media port must be different. For MJPEG cameras like the FI8910W just enter the HTTP port. If needed, the Media port would be the same as HTTP port.
  • Page 68 You can then see the camera name on the “IP Cam Table” page. The Surveillance Window Click a camera on the device list and you will be taken to the surveillance window for live video. support@foscam.us Page | 67 1-800-930-0949...
  • Page 69 Talk button - Click this button, then talk through your cell phone’s microphone, which will transmit through the camera’s speakers. People will hear your audio through the camera’s built-in speaker at the camera location. Make sure the camera supports audio. Click the icon again to stop audio. support@foscam.us Page | 68 1-800-930-0949...

  • Page 70: Video Setup Guides

    Windows. These guides were recorded using Windows 7. You can access our guides by following the link: www.foscam.us/mjpeg-setup-videos You can also access these videos by using the QR code listed here: 8.2 – For Mac We currently have video guides on our website for Mac users as well, you can use these setup guides for setting up the camera from scratch on Windows.

  • Page 71: Frequently Asked Questions

    You can also use this QR code to access our FAQ page directly: 10. Technical Support We hope your Foscam IP Camera is enjoyable and easy to set up and use. You may have some additional questions or concerns that were not expressed in this user manual. You can always contact us for any reason at sales@foscam.us...

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