Wd® Service And Support - Western Digital Sentinel DX4000 Administrator's Manual

®
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wdc.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
WD Guardian™ Services premium Technical Support and Extended Warranty services are also
available for Small Business Customers. Contact WD Technical support at
for information about this extra level of support and how to obtain it.
Your product includes 30 days of free telephone support during the 3-year standard limited warranty
period. This 30-day period starts on the date of your first telephone contact with WD Technical
Support. Email support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to register
your product on the Registration page on the user interface or online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at
• Downloads - Download drivers, software, and updates for your WD product.
• Registration - Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and
Data Recovery Information.
• Knowledge Base - Search by keyword, phrase, or answer ID.
• Installation - Get online installation help for your WD product or software.
• WD Community - Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America
English 855.556.5117
Spanish 855.556.5117
001 8002754932
Mexico
South America
1230 020 5871
Chile
0800 100 2855
Venezuela
0800-54003
Peru
000 413 598 3787
Uruguay
0800 4440839
Argentina
0800 7704932
Brazil
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
product on the user interface of the product software or online at
http://support.wdc.com
Europe (toll free)*
Europe
Middle East
Africa
Asia Pacific
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
Philippines
Singapore
Taiwan
http://support.wdc.com
and choose from these topics:
00800 ASK4 WDEU
(00800 27549338)
+31 880062100
+31 880062100
+31 880062100
1 800 42 9861
800 820 6682/+65 62430496
+800 6008 6008
1 800 200 5789
+803 852 9439
0120 994 120/00531 65 0442
02 703 6550
+800 6008 6008/1 800 88 1908/
+65 62430496
1 800 1441 0159
+800 6008 6008/+800 608 6008/
+65 62430496
+800 6008 6008/+65 62430496
http://register.wdc.com