Dialog 4422 IP Office BusinessPhone Communication Platform User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) •...
Group Features ..........52 Other Useful Features ........55 Settings ............61 Accessories ........... 74 Web Server ............ 78 Useful Hints ............ 84 Installation ............85 Troubleshooting ..........91 Glossary ............92 Index .............. 94 BusinessPhone – Ericsson Dialog 4422 IP Office...
Welcome Welcome Welcome to the User Guide for the Dialog 4422 IP Office in the BusinessPhone Communication Platform from Ericsson. The BusinessPhone Communication Platform consists of BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250. The features described in this User Guide are related to version 5.1 or higher of the BusinessPhone Communication Platform.
No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.
Description Description BusinessPhone – Ericsson Dialog 4422 IP Office...
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Used as select key in the Settings mode. See section “Settings” on page 61. For a description on how to use the Select key and Log on key, see section “Hidden key functions” on page 8. BusinessPhone – Ericsson Dialog 4422 IP Office...
(Volume, Loudspeaker and C). The picture below explains which key to press in each situation: Down Next Previous Change Select Cancel Store Back Log on Log off* * Hold for at least one second BusinessPhone – Ericsson Dialog 4422 IP Office...
Steady light The function is active. Ö Ô Slowly flashing lamp New missed call in the Call List. Ö Ô Rapidly flashing lamp An incoming call. Õ Ô Light with short breaks Ongoing call. BusinessPhone – Ericsson Dialog 4422 IP Office...
Depending on the traffic state, the upper display row shows: • Time and date • Missed calls Depending on the traffic state, the lower display row shows: • User's number • Calling/Called name and number • Volume level bar BusinessPhone – Ericsson Dialog 4422 IP Office...
Indicates an outgoing call in the call list. Checked radio button If a radio button is checked, the respective option has been selected. Unchecked radio button This means that the respective option is not selected. BusinessPhone – Ericsson Dialog 4422 IP Office...
**) This menu is set to view-only. Modifications can only be performed by the system administrator. ***) Only shown when Proxy Server is set to “Yes”. Note: Since the Dialog 4422 IP Office can be used in different networks, some functions might not be supported by your system.
- repeated after 4 s External ringing signal - repeated after 4 s Automatic Callback signal Note: The tones and ringing signals in this guide refer to the standard system but may vary between countries. BusinessPhone – Ericsson Dialog 4422 IP Office...
Do not use the phone to report a gas leak in the vicinity of the leak. • Use only the power cord indicated in this guide. • The handset may attract and retain small metal objects in the earcap region. BusinessPhone – Ericsson Dialog 4422 IP Office...
If your phone does not work properly, press and hold the C- key, the Mute key and simultaneously for at least one second to reset the phone. BusinessPhone – Ericsson Dialog 4422 IP Office...
Now the display informs you that the phone is connecting to the server and that the software is loading. This takes about 15 seconds. After a self-test, the phone is ready for log on. BusinessPhone – Ericsson Dialog 4422 IP Office...
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If a power failure occurs, the software must be downloaded again. í If you want to continue to use the previously stored settings: Press to use the current version of the software (=No). BusinessPhone – Ericsson Dialog 4422 IP Office...
The display shows the digits you entered. Press to log on. If a password is not required, the display shows your extension number, and the phone is ready for use. 07:30 am 12 Nov 2003 5446 BusinessPhone – Ericsson Dialog 4422 IP Office...
Press and hold the key for at least one second. Â Log off? The text is displayed. Press to confirm (within four seconds). The Log on menu is displayed. User not logged on! 5446 BusinessPhone – Ericsson Dialog 4422 IP Office...
Note: The number for answering calls to another extension may differ from country to country, see table “Alternative Programming for Camp-on, Automatic Callback, Call pick- Intrusion” on page 73. Answer a second call “Call Waiting” on page 31. BusinessPhone – Ericsson Dialog 4422 IP Office...
(only internal) and number. Lift the handset. Note: For faster calling, see sections “Common Abbreviated Numbers” on page 24 and “Dial-by-Name” on í page 24. Replace the handset or press to end the call. BusinessPhone – Ericsson Dialog 4422 IP Office...
You have to answer within eight seconds, otherwise the Callback service is cancelled. Lift the handset when you are called back. The requested extension is called automatically. BusinessPhone – Ericsson Dialog 4422 IP Office...
The number for Intrusion may differ from country to country, see table “Alternative Programming for Camp-on, Automatic Callback, Call pick-up, Intrusion” on page 73. Diverted Extension See chapter “Bypass Call Forwarding” on page 38. BusinessPhone – Ericsson Dialog 4422 IP Office...
Stored numbers can consist of a maximum of 24 digits. For programming them, see chapter “Programmable Keys” on page 61. Ô To use the function or call the number, just press the key. Press to make a call (pre-programmed). Head Office BusinessPhone – Ericsson Dialog 4422 IP Office...
The number can consist of up to 24 digits. Note: Which digit to press for external line access depends on the configuration of the system. If your public network requires waiting for a second dial tone, press Press. BusinessPhone – Ericsson Dialog 4422 IP Office...
11 for an explanation of the Call List symbols. As an alternative, the Call List can also be accessed via the web server. See section “Web Server” on page 78. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Lift the handset to call the shown phone number. í Remove a list entry Press to remove the shown entry from the Call List. Ô Exit the Call List Call List Press to exit the Call List. BusinessPhone – Ericsson Dialog 4422 IP Office...
Note: You can adjust the volume, see section “Handset Ä Â and Loudspeaker Volume” on page Press to end the call. From Monitoring to handset Lift the handset. Continue your conversation via the handset. BusinessPhone – Ericsson Dialog 4422 IP Office...
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When the third party answers, you can switch between the calls, create a conference or end one of the calls. Refer back Õ Ô 2 You can switch between the connected parties: Line Switch between calls. Õ Ô 1 Line Press to terminate. BusinessPhone – Ericsson Dialog 4422 IP Office...
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(if Camp-on is allowed). Callback You are called back if you have transferred an external call and the other extension has not answered the call within a certain time. Your telephone will ring again. BusinessPhone – Ericsson Dialog 4422 IP Office...
In this way, you can include up to six parties in a conversation. How many of them can be external callers depends on the programming of the system. Replace the handset to leave the conference. BusinessPhone – Ericsson Dialog 4422 IP Office...
To send a Call Me message. Press to send. Voice message To send a Voice message. Press and speak. Press to play-back and listen to your recording. Press and speak to re-record. Press to send. BusinessPhone – Ericsson Dialog 4422 IP Office...
Diversion when your extension is busy If your extension is busy and you receive an incoming call (internal or external), your system administrator can program your extension to automatically divert the call to a pre-programmed diversion address. BusinessPhone – Ericsson Dialog 4422 IP Office...
Call Forwarding is active. Press to finish the procedure. #21# Cancel diversion Dial to cancel diversion. í Verification tone. Press to finish the procedure. New incoming calls will be signalled on your phone again BusinessPhone – Ericsson Dialog 4422 IP Office...
Individual External Diversion is already activated. #21# Cancel Internal Diversion Dial to cancel the diversion. í Verification tone. Press to finish the procedure. New incoming calls will be signalled on your phone again. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Dial to activate the programmed External Diversion. Verification tone. You can make outgoing calls as usual. A special í dial tone reminds you that call forwarding is active. Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Press to finish the procedure. Cancel Follow-me Follow-me and Individual Diversion can also be cancelled from the #21* answering position. Dial. Dial your own extension number. Press. í Verification tone. Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
Note: To use this function, your extension has to be *60* authorized by the system administrator. Dial. Enter extension number. Press. You will be connected to the specified extension, regardless of which type of Call Forwarding the called extension has activated. BusinessPhone – Ericsson Dialog 4422 IP Office...
You can inform your callers with: • Pre-defined texts Enter the reason for your absence and the date and time of your return. • Voice information Record a voice message and mention the reason of your absence. BusinessPhone – Ericsson Dialog 4422 IP Office...
Press to finish the procedure. Pre-defined text example: *23* Vacation, back June 27 Press. 0627 Enter code. Enter month and day. Press. í Information active. Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Internal callers will hear the information via the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absence info. Note: You can dial your own extension number if you want to check your information. BusinessPhone – Ericsson Dialog 4422 IP Office...
When the information is switched off: Press to activate saved information. í Information is active. Press to finish the procedure. #23# Erase information Press to erase an active information. í Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
Divert your extension to the mailbox system. Dial. Dial the number of the mailbox system. Ask the system administrator for the defined mailbox system number. Press to activate the diversion. í Verification tone. Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
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New incoming calls will be signalled on your phone again. Note The mailbox is still active if is defined as pre- programmed diversion address for the feature Diversion when there is no answer Diversion when your extension busy. BusinessPhone – Ericsson Dialog 4422 IP Office...
Access the mailbox from an external position (e.g. mobile phone) Dial the public number of your company. Dial the directory number of the mailbox system. Listen and follow the voice announcements in the main menu. BusinessPhone – Ericsson Dialog 4422 IP Office...
• play next message • erase message Note: Voice messages will be heard. “Call me” messages í will call the sender (these messages cannot be stored). Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
When you activate the diversion, the recorded greeting is played to í the next caller. Press to finish the procedure. Note: When you have activated a diversion with a Personal Greeting, callers will receive this greeting instead of your activated absence information. BusinessPhone – Ericsson Dialog 4422 IP Office...
You acknowledge the notification via your password (has to differ from the default value 0000). See section “Change Password” on page 50 to select a new password. You have full access to the mailbox system. BusinessPhone – Ericsson Dialog 4422 IP Office...
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2013 will be 2015. Note: The notification number and time must be í programmed before you activate the notification. Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
Change the password via the telephone Dial to select a new password. Dial your present password. The default password is 0000. Press. Dial your new password. Press. í Verification tone. Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
The maximum recording time is four minutes and 15 seconds. Select options below: Press to play-back. Press and speak to re-record. Press to stop the recording and save the message. í Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
(operator included) to pick-up the call from an extension that has been predefined as a Common Bell extension. Lift the handset. Dial the Common Bell pick-up code. Please ask your system administrator for the Common Bell pick-up code. BusinessPhone – Ericsson Dialog 4422 IP Office...
*28* To log in to one specific hunt group: Dial. Dial the hunt group number. Please ask your system administrator for the configured number. Press. í Verification tone. Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Dial the hunt group number. Please ask your system administrator for the configured number. Press. í Press to finish the procedure. #28* To log out from all hunt groups: Dial. Press. í Press to finish the procedure. BusinessPhone – Ericsson Dialog 4422 IP Office...
Dial to log on the secondary telephone. í Press to finish the procedure. For incoming calls: • Both telephones are treated as 1 single extension. For outgoing calls: • Both telephones are treated as 2 separate extensions. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Dial. Dial Reminder time and press. í (00-23) hour + (00-59) minute. Press to finish programming. When the Reminder time is reached, your phone rings with recall signal. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Line Press. Dial the door-opener’s directory number. Please ask your system administrator for the number. Note: You can also place the door-opener’s directory number on a programmable key. BusinessPhone – Ericsson Dialog 4422 IP Office...
Use the External Diversion function. Procedure, see section “Call Forwarding” on page 33. Note: If you program a new diversion address, remember to reset it when you return to your office. BusinessPhone – Ericsson Dialog 4422 IP Office...
Make an internal or external call to reach the desired device. When your call is answered you can continue to dial digits which will be sent as DTMF digits (tone signals) to the called device in order to activate the desired functions. BusinessPhone – Ericsson Dialog 4422 IP Office...
Dial the digit(s) for external line access and the desired public number. Note: Which digit to press for external line access depends on the configuration of the system. You can also place the LCR code on a programmable key. BusinessPhone – Ericsson Dialog 4422 IP Office...
The display shows the first two configuration options with the Programmable Keys option selected (highlighted with a black frame): Programmable Keys Ring Character Note The programming can also be performed via the web server, see section “Web Server” on page 78. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Press to return to the main Settings menu. Settings Press to exit the Settings mode. Note: You can remove the transparent cover for writing the names beside the keys, see section “Install Card” on page BusinessPhone – Ericsson Dialog 4422 IP Office...
The phone rings with the chosen character. Press to store the selected character. Õ Ô Settings Press to return to idle mode. If you want to return to the previous menu, press the C-key. BusinessPhone – Ericsson Dialog 4422 IP Office...
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 Press to store the selected language. Õ Ô The display language is changed. Settings Press to return to idle mode. If you want to return to the previous menu, press the C-key. BusinessPhone – Ericsson Dialog 4422 IP Office...
Press to store the selected time format. Õ Ô The time format is changed. Settings Press to return to idle mode. If you want to return to the previous menu, press the C-key. BusinessPhone – Ericsson Dialog 4422 IP Office...
Ring Character ì Press + or - until the Time & date option is selected. Â Press. Time Format Date Format The display shows the available configuration options with the Time Format option selected. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Press to store the selected date format. Õ Ô The date format is changed. Settings Press to return to idle mode. If you want to return to the previous menu, press the C-key. BusinessPhone – Ericsson Dialog 4422 IP Office...
Enter the new time (HH:MM). Â Õ Ô Press to store the entered time. Settings Press to return to idle mode. If you want to return to the previous menu, press the C-key. BusinessPhone – Ericsson Dialog 4422 IP Office...
Enter the new date (DD-MM-YYYY). Â Õ Ô Press to store the entered date. Settings Press to return to idle mode. If you want to return to the previous menu, press the C-key. BusinessPhone – Ericsson Dialog 4422 IP Office...
Programmable Keys Ring Character Note The programming can also be performed via the web ì server, see section “Web Server” on page 78. Press + or - until the Hearing Level option is selected. BusinessPhone – Ericsson Dialog 4422 IP Office...
Note: The volume will return to the default level in case of a power failure. Mute Ring Signal É You can suppress the ring signal for an incoming call. Press to suppress the ring signal. The ring signal is switched off for the current call. BusinessPhone – Ericsson Dialog 4422 IP Office...
SW server, DHCP • SW server • Proxy Server • Gatekeeper Discovery • Gatekeeper • Password (IP telephone) Note: If you have a question concerning your network settings, please consult your system administrator. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Austria, Belgium, Brazil, Denmark, Germany Camp-on Automatic Callback Call pick-up (Answer calls to another extension) Intrusion BusinessPhone – Ericsson Dialog 4422 IP Office...
Note: When the phone is set for Headset Preset, you can also press the flashing Line key to answer the call. See í section “Headset Preset” on page 76. Press to terminate the headset call. BusinessPhone – Ericsson Dialog 4422 IP Office...
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The Headset key lamp is turned on. Replace the handset. Â From headset to monitoring Press. The Loudspeaker key lamp is turned on. From monitoring to headset Í Press. The Headset key lamp is turned on. BusinessPhone – Ericsson Dialog 4422 IP Office...
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A short acknowledging tone signal is heard. Ô To check the current preset settings: Line 1 Press. Either the Loudspeaker or Headset key lamp is turned on, í indicating the current preset settings. Press. BusinessPhone – Ericsson Dialog 4422 IP Office...
(optional)” on page Use the Designation Card Manager to make and print your own card for the pull-out leaf. The Designation Card Manager is included on the Telephone Toolbox CD for the BusinessPhone Communication Platform. BusinessPhone – Ericsson Dialog 4422 IP Office...
The display shows the first two network configuration options: DHCP (Yes) IPadd (XXX.XXX.XXX.XXX) The second option shows the IP address assigned to the telephone. Õ Ô Write down the IP address. Settings Press to return to idle mode. BusinessPhone – Ericsson Dialog 4422 IP Office...
If you have forgotten your password, contact your system administrator. See section “Settings” on page 81. Log on Click. On the left-hand side, a menu is displayed with the following options: • Call List • Settings • Log off BusinessPhone – Ericsson Dialog 4422 IP Office...
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Click to delete the name and number from the Call List. Call Click to call the number. Back Click to return to the Call List menu without making any changes. Delete all Call List entries Delete call list Click. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Move the cursor to the next field and enter the new password again. Note: The password is case sensitive! Change Click to confirm. Log off Click to exit. Click any menu to continue. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Click to store the changes. Delete the current programming Delete Click to delete the current programming. Exit the key programming dialog. Back Click to exit without making changes and to go back to the key selection. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Click. The current level is shown in bold characters. Change Click to change the level. The new level is shown in blue characters. Log off Click to exit. Click any menu to continue. BusinessPhone – Ericsson Dialog 4422 IP Office...
You can restrict connections between the external lines by re-programming your system. Please ask your system administrator or contact our service center for more information. BusinessPhone – Ericsson Dialog 4422 IP Office...
When only one single wall terminal for the local network is available, a PC can be connected to "PC" to be connected to the network via the phone. Change cables To remove a cable, use a screwdriver to unlock the stop. BusinessPhone – Ericsson Dialog 4422 IP Office...
Installation Install Stands and Adapt Telephone Position high Position low Release to remove stand Press to fasten stand BusinessPhone – Ericsson Dialog 4422 IP Office...
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Install Pull-out Leaf (optional) Remove the protective film from the guiding rails. Attach the guiding rails to the bottom of the phone, observing the direction of the “cut” corner. Insert the pull-out leaf. BusinessPhone – Ericsson Dialog 4422 IP Office...
Use a screwdriver to remove the handset hook. Turn the hook upside down and insert. Use a screwdriver to remove the three plastic covers. Drill wall holes according to measure. BusinessPhone – Ericsson Dialog 4422 IP Office...
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Spacers, option 2 Mount spacer(s) according to measures. Option 1 is recommended. Spacer(s) are not supplied. Two upper screws One lower screw and spacer and spacer Mount screws according to measures and attach the phone. BusinessPhone – Ericsson Dialog 4422 IP Office...
Use the Designation Card Manager to make and print your own designation cards. The Designation Card Manager is included on the Telephone Toolbox CD for BusinessPhone Communication System. For more information, please contact your Ericsson Enterprise certified sales partner. Placing the Telephone •...
If operational problems are found, the problem is in the telephone network, contact the local telephone service or the local telephone company. í É # 5. Reboot the telephone. Press and hold for at least one second. BusinessPhone – Ericsson Dialog 4422 IP Office...
See section “Abbreviated Numbers” on See section “Call Forwarding” on page 33. page 24. Extension All telephones connected to the PBX have a unique internal number (up to 8 digits). BusinessPhone – Ericsson Dialog 4422 IP Office...
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Trunk line A trunk line is the same as an external line. Can Mute be either digital, analog or IP based. To switch the microphone temporarily off. See section “During Calls” on page 28. BusinessPhone – Ericsson Dialog 4422 IP Office...
Fault check list 91 via the telephone 50 Fixed Diversion 34 via your mailbox 50 Follow-me 37 Change your Personal Greeting 47 Forward a Voice Message 47 Cleaning the telephone 90 Common Abbreviated Numbers 24 BusinessPhone – Ericsson Dialog 4422 IP Office...
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Activate the Mailbox 43 Change Password 50 Change your Personal Greeting 47 Safety Instructions 14 Deactivate the Mailbox 44 Save information 42 Dictaphone function 51 Send Message Forward a Voice Message 47 during calls 32 BusinessPhone – Ericsson Dialog 4422 IP Office...
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Call List 80 Time format 65 Change password 81 Silent ringing 72 Programmable keys 82 Start the phone 16 Read out the IP-address 78 Log off 19 Welcome 4 Log on 18 Update software 17 BusinessPhone – Ericsson Dialog 4422 IP Office...
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Quick Reference Guide Log on / Log off Refer Back Â Ö Ô Log on: Extension No. Switch between calls: Line  To terminate the current Password *) Ö Ô í call: Line Log off: (Hold for at least 1 sec.) Â...
Messages Information * 2 3 * Send a message if the called extension is busy or does Pre-defined text not answer. information: Enter Info Code + í Completing Info Call Me message: í (see table) * 2 3 * 9 Voice message: Speak Voice information:...
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