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Troubleshooting
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Summary of Contents for Magma PE3R
- Page 1 PCI Expansion Chassis User's Guide 3 Slot PCI Expansion Model: PE3R...
- Page 2 Magma. Limitation of Liability Information presented by Magma in this guide is believed to be accurate and reliable. However, Magma assumes no responsibility for its use. No license is granted by implication or otherwise to any rights of Magma.
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Page 3: Table Of Contents
M A G M A T a b l e o f C o n t e n t s PREFACE ....................V What’s in this Guide ................v Advisories ....................vi Safety Instructions .................. vi When Working Inside a Computer ............vii Protecting Against Electrostatic Discharge .......... - Page 4 M A G M A Magma Debug Utility .................24 PCIScope Software Utility ................25 Returning Merchandise to Magma ............27 APPENDIX A BUS HIERARCHY ............. 29 Bus Hierarchy ..................29 APPENDIX B NEED MORE SLOTS? ..........30 Multiple PCI Expansion System Configurations ........30 Fan-Out .....................31...
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Page 5: Preface
M A G M A Preface What’s in this Guide This guide provides easy instructions to install your expansion system, verify the installation was completed correctly, and troubleshoot the installation, if necessary. This manual is divided into the following parts: Chapter 1: Provides General Specifications and Parts List. -
Page 6: Advisories
Safety Instructions Always use caution when servicing any electrical component. Before handling the Magma PCI Expansion chassis, read the following instructions and safety guidelines to prevent damage to the product and to ensure your own personal safety. Refer to the “Advisories” section for advisory conventions used in this manual, including the distinction between Dangers, Warnings, Cautions, and Notes. -
Page 7: When Working Inside A Computer
M A G M A ♦ Always use caution when handling/operating the computer. Only qualified, experienced, authorized electronics personnel should access the interior of the computer. The power supplies produce high voltages and energy hazards, which can cause bodily harm. ♦... -
Page 8: Protecting Against Electrostatic Discharge
M A G M A CAUTION Do not attempt to service the system yourself except as explained in this manual. Follow installation instructions closely. Protecting Against Electrostatic Discharge Electrostatic Discharge (ESD) Warning Electrostatic Discharge (ESD) is the enemy of semiconductor devices. -
Page 9: Chapter 1 Introduction
Chapter 1 Introduction General Specifications The Magma 3 slot PCI Expansion System is a general-purpose bus expansion chassis for the Peripheral Component Interconnect (PCI) local bus. The expansion chassis is fully compliant with the PCI Local Bus Specification. This Magma expansion system consists of a host... -
Page 10: Parts List
Rubber feet (to be installed by user) User’s Manual The Magma PCI expansion cable uses a 68-pin connector; however, it is NOT an “off-the- shelf” SCSI cable. The Magma PCI expansion cable is a custom cable designed specifically for PCI Expansion. -
Page 11: Chapter 2 Hardware Installation
STOP If your Magma expansion chassis was not purchased directly from Magma, you must check to ensure that it doesn’t contain any pre- installed PCI cards. Check the rear side of the chassis to see if any PCI cards are visible in the slots. -
Page 12: Before You Begin
Install the Host Adapter The PCI Express (PCIe) Host interface card allows you to connect the PE3R and PE3R-3.3V expansion chassis units to a PCI Express host computer. The host system requires at least an x1 PCIe connector to facilitate this host card. Install the Host adapter in a free PCIe slot on the host motherboard and then secure its bracket with the Phillips screw that held the bracket filler. -
Page 13: Connect Expansion Cable To Computer
PCI Express slot. Connect Expansion Cable to Computer Position the Magma expansion chassis so that the supplied PCI expansion cable will conveniently reach from the connector of the Host Card to the connector on the back of the chassis. -
Page 14: Connect Expansion Cable To Expansion Chassis
OFF position. This switch is located below the power cord receptacle. NOTE If at all possible, plug all power cords from the Magma expansion chassis and your host computer into a shared power strip, preferably one that has surge and noise suppression circuitry built into it. -
Page 15: Applying Power Correctly
ON position Shutting Down: When shutting your system down, it is recommended that you first shut down the computer correctly, and then power down the Magma expansion chassis to avoid ‘computer lock-up’ and potential data loss. STOP... -
Page 16: Chapter 3 Verify Installation
M A G M A CHAPTER 3 Verify Installation The Magma Host Card is not visible to the Windows’ Device Manager or the Apple System Profiler until the Expansion System has been successfully connected and properly powered on. Therefore, you will... -
Page 17: Mac Os X
M A G M A If everything is OK, then the Magma Expansion System installation is complete. You can now proceed to Chapter 4 for help with the installation of 3 Party PCI Cards. If, however, the installation was unsuccessful, you may not see the PCI to PCI Bridge, or it will have a small yellow in front of it. - Page 18 Then restart the Magma expansion chassis followed by the computer. Next, try to verify the installation again, as shown above. If you are still having problems, contact Magma Technical Support at (858) 530-2511. Chapter 3...
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Page 19: Remove Pci Expansion Chassis Cover
This chapter provides information on how to install 3 Party PCI cards into your Magma expansion chassis. More details on the installation of individual cards are provided by the card’s manufacturer. This chapter is provided as a simple guide to help you install your PCI cards in the chassis. -
Page 20: Install Pci Cards In Pci Expansion Chassis
M A G M A Slide the enclosure cover backwards, disengaging it from the guides at the front of the enclosure, by firmly grasping the rear cover lip over the card IO area and pulling the cover backward about ¼” and then lifting the cover off. - Page 21 To keep the cards in place, secure them in the enclosure with their retaining screws (supplied with the Magma expansion chassis).
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Page 22: System Should Be Up And Running
"behavior" problems. System Should Be Up and Running Apply power to the Magma expansion chassis first, then power up the computer. In order to confirm the card installation(s) has been successful, re-open... -
Page 23: Chapter 5 Troubleshooting
Troubleshooting Locate the Problem If you are having trouble with the Magma expansion system, verify that all cards are seated properly and all cables are connected properly. Be sure you followed the instructions in earlier sections of this User Guide. -
Page 24: My Computer Can't Find The Pci Expansion System
If the expansion system is not visible in your Windows Device Manager or your Apple System Profiler at all, you will need to turn off your computer (first) and then the Magma expansion chassis (second) and test all cords and cables to ensure you have everything connected correctly. -
Page 25: When Nothing Works
“nothing seems to work” correctly: Review Chapters 3 and 4 as necessary to verify that you have a valid installation of the Magma expansion system and that you have correctly installed your 3 Party PCI card(s) and their associated drivers (as required). -
Page 26: My Computer Hangs During Power Up
If your computer “hangs” while being turned on and you can’t even start, follow these simple steps to try to fix this problem: Shut off the computer (first) and then the Magma expansion system and verify that all cards and cables are installed correctly. -
Page 27: My Pci Card Doesn't Work
Ethernet card that has drivers built into the operating system. (Using this “type of card” will avoid any future questions about drivers possibly being installed incorrectly.) Turn on the Magma expansion chassis, and then turn on the computer. Chapter 5... -
Page 28: Support For 3P Rd Party Pci Cards
If the is still visible, the problem may be with the Magma expansion system. Please contact Magma Technical Support for further guidance and/or a replacement product. If an error shows on any of the PCIe to PCI Bridge Connections, call Magma Technical Support immediately. -
Page 29: Windows Error Codes
Party PCI Card driver. If necessary, contact the PCI Card’s manufacturer for updated PNP compatible drivers. If all else fails, contact Magma Technical Support for further assistance. On the Bridge: If you receive error code 12 on the first PCI to PCI Bridge, call Magma Technical Support. - Page 30 On the PCI to PCI Bridge: Magma Technical Support Other Codes On the PCI Card: Card Manufacturer’s Technical Support, after first verifying that the Magma expansion system is installed properly. If you are still having problems, contact Magma Technical Support for more help. Chapter 5 Troubleshooting...
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Page 31: Chapter 6 How To Get More Help
Chapter 6 How to Get More Help Frequently Asked Questions (FAQ) You can visit the Magma Technical Support FAQ pages on the Internet w ww.magma.com/support/ Contacting Technical Support Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. -
Page 32: Magma Debug Utility
Magma Debug Utility Occasionally, Magma Technical Support may request Windows users to produce and email a Magma debug log file to help them resolve your problem. This file should be included as an attachment when submitting a request at www.magma.com/support. -
Page 33: Pciscope Software Utility
If you are experiencing problems setting up your system, you should run PCIScope before contacting the Magma Technical Support Group. With the Magma expansion chassis powered up and connected to your computer, load and launch the PCIScope application. The PCIScope Program will be installed on your computer and a window similar to the one shown below will appear. - Page 34 You should save this data as a file on your computer. Please include your name and date as part of the file name with an extension of “.bpd.” Then email this file to s upport@magma.com if you are experiencing configuration problems.
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Page 35: Returning Merchandise To Magma
Magma will return any product that is not accompanied by an RMA number. Please note that Magma WILL NOT accept COD packages, so be sure to return the product freight and duties-paid. -
Page 37: Appendix Abus Hierarchy
M A G M A Appendix A Bus Hierarchy Bus Hierarchy The following figure is representative of the PCI Bus hierarchies for the 3 slot PCI Expansion System. This figure pictorially conveys the overall PCI bus topology of the system. In general, we do not know what the actual Bus numbers are. -
Page 38: Appendix Bneed More Slots
In a desktop computer, the bios enumerates automatically behind PCI bridges. In the Magma configuration, the bios finds the Magma host card in a PCI slot. The bios configures it, and then looks beyond it to find any PCI cards installed in the expansion chassis. -
Page 39: Fan-Out
M A G M A The 4 and 7 Slot Magma Expansion Systems each add two (2) PCI to PCI Bridges to the PCI Local Bus. The 13 Slot adds three (3) PCI to PCI Bridges to the PCI Local Bus. The 6 Slot adds one (1) bridge. -
Page 40: Verify Your Configuration
M A G M A In this configuration, you have fewer “Toll Booths” (PCI Bridges) to pass through; therefore there are fewer opportunities for concern. For clarification, it is necessary to understand that the amount of latency caused by any PCI Bridge (even those built into a 3 Party PCI card or the computer motherboard itself) is negligible (“nanoseconds”) and will not produce any visible effect on most systems. -
Page 41: Daisy-Chaining
M A G M A MAC System Profiler with 2 PCI to PCI Expansion Systems Installed in a “Fan-Out Configuration. Daisy-Chaining Recognizing the typical insignificance of the performance variance between the “Fan-Out” and “Daisy-Chaining” configurations, the primary reason for using this one would be limitations on physical space. This could be the number of available slots on the computer motherboard, or a lack of desk or rack space. -
Page 42: Verify Your Configuration
M A G M A Verify your configuration Before you start installing your PCI cards (refer to Chapter 4 for more information), you should confirm that everything is in proper working order. Refer to Chapter 3 Verify Installation for guidance in verifying the proper installation of your Expansion System. -
Page 43: Pci Card Conflicts
M A G M A location or to Expansion System configuration, to obtain maximum performance. PCI Card Conflicts If you determine that one PCI card is interfering with the operation of another card, first try reorganizing the cards on the motherboard. Moving the cards around can change the order in which the cards are configured by the system during power-on. - Page 44 If you have already reinstalled and reseated everything according to instructions in Chapter 2, and the PCI to PCI Bridge is still not visible in the Apple System Profiler, call Magma Technical Support. Appendix B DC Power Information...
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Page 45: Appendix Ccompliance
APPENDIX C Compliance NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. - Page 46 Magma 9918 Via Pasar, San Diego, CA 92126, USA Phone (858) 530-2511 • Fax (858) 530-2733 www.magma.com Manual P/N 09-04100-00-B...
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