Page 1 2 01 5 M K Z H Y B R I D B R I D lincolnowner.com lincolncanada.com O w n e r ’ s M a n u a l May 2014 First Printing Owner’s Manual MKZ Hybrid Litho in U.S.A.
Page 2 No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2014 All rights reserved.
Page 4: Table Of Contents
Table of Contents Introduction Safety Belt Height Adjustment....37 Remote Control..........54 Safety Belt Warning Lamp and Indicator Replacing a Lost Key or Remote About This Manual..........7 Chime.............37 Control............58 Symbols Glossary..........7 Safety Belt Minder..........38 Data Recording..........9 MyKey Child Restraint and Safety Belt California Proposition 65........11 Maintenance..........40 Principle of Operation........59...
Page 5 Table of Contents Steering Wheel Windows and Mirrors Cabin Air Filter..........142 Remote Start...........143 Adjusting the Steering Wheel......78 Power Windows..........93 Audio Control...........79 Global Opening and Closing.......94 Seats Voice Control...........80 Exterior Mirrors..........94 Sitting in the Correct Position....144 Cruise Control..........80 Interior Mirror...........96 Head Restraints..........144 Information Display Control......80 Sun Visors............97 Power Seats............146...
Page 6 Table of Contents Starting and Stopping the Transmission Cruise Control Engine Automatic Transmission.......187 Principle of Operation........212 General Information........163 Using Cruise Control........212 Brakes Keyless Starting..........163 Using Adaptive Cruise Control....213 Starting a Gasoline Engine......164 General Information........192 Driving Aids Engine Block Heater........166 Hints on Driving With Anti-Lock Brakes............193 Driver Alert............221 Unique Driving Characteristics...
Page 7 Table of Contents Economical Driving........249 Reporting Safety Defects (Canada Changing a Bulb...........299 Only)............266 Driving Through Water.......249 Bulb Specification Chart......299 Floor Mats............250 Changing the Engine Air Filter....301 Fuses Fuse Specification Chart......267 Roadside Emergencies Vehicle Care Changing a Fuse..........284 Roadside Assistance........252 General Information........302 Hazard Warning Flashers......253 Cleaning Products........302 Maintenance...
Page 8 Table of Contents Using Snow Chains........338 Phone..............407 Tire Pressure Monitoring System.....339 Electric Vehicle Information......414 Technical Specifications......344 Information............419 Climate............430 Capacities and Specifications Navigation............435 Engine Specifications........346 Accessories Motorcraft Parts..........347 Vehicle Identification Number....348 Accessories...........445 Vehicle Certification Label......348 Appendices Transmission Code Designation....349 Capacities and Specifications - 2.0L End User License Agreement....447 Hybrid............350 Extended Service Plan (ESP)
Page 9 MKZ Hybrid (), enUSA...
Page 10: Introduction
Introduction Note: This manual describes product ABOUT THIS MANUAL features and options available throughout the range of available models, sometimes Thank you for choosing Lincoln. We even before they are generally available. It recommend that you take some time to get may describe options not fitted to your to know your vehicle by reading this manual.
Page 11 Introduction Safety alert Cabin air filter Engine coolant temperature See Owner's Manual Engine oil Check fuel cap Air conditioning system Explosive gas Child safety door lock or unlock E162384 Anti-lock braking system Fan warning Child seat lower anchor Avoid smoking, flames or sparks Fasten safety belt Child seat tether anchor Battery...
Page 12: Data Recording
In order Low tire pressure warning Service engine soon to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may Maintain correct fluid level Side airbag access or share among them vehicle...
Page 13 Additionally, when your vehicle is in for The event data recorder in this vehicle is Note: Event data recorder data is recorded service or repair, Ford Motor Company, Ford designed to record such data as: by your vehicle only if a non-trivial crash of Canada, and service and repair facilities situation occurs;...
Page 14: California Proposition 65
If you do not vehicles, the activation of the fuel pump want Ford or its vendors to receive this shut-off. Certain versions or updates to 911 information, do not activate the service. For...
Page 15: Perchlorate
If you have level of protection is to use genuine Ford financed or leased your vehicle through replacement collision parts. Lincoln Automotive Financial Services, thank you for your business.
Page 16: Special Notices
Restraints System (page 43). caused to your vehicle as a result of the devices and portable two-way radios. failure of non-Ford parts may not be covered Front seat mounted rear-facing child WARNING by the Ford Warranty. For additional...
Page 17: Export Unique Options
Introduction EXPORT UNIQUE OPTIONS For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this Owner’s Manual. A market unique supplement may be supplied that complements this book. By referring to the market unique supplement, if provided, you can properly identify those features, recommendations and...
Page 18: Child Safety
St. John Always make sure your child is secured requirements of law. Ford recommends Ambulance office by searching for St. John properly in a device that is appropriate checking with a NHTSA Certified Child Ambulance on the internet, or Transport for their height, age and weight.
Page 19: Child Safety
Child Safety Recommendations for Safety Restraints for Children Child Child size, height, weight, or age Recommended restraint type Infants or toddlers Children weighing 40 lb (18 kg) or less (generally age four or Use a child safety seat (sometimes called an younger).
Page 20: Installing Child Seats
Child Safety Using Lap and Shoulder Belts • You are required by law to properly use INSTALLING CHILD SEATS safety seats for infants and toddlers in WARNINGS the United States and Canada. Child Seats Airbags can kill or injure a child in a •...
Page 21 Child Safety When installing a child safety seat with Standard safety belts 2. After positioning the child safety seat in combination lap and shoulder belts: the proper seating position, pull down on the shoulder belt and then grasp the • Use the correct safety belt buckle for that shoulder belt and lap belt together seating position.
Page 22 Child Safety 7. Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode (you should not be able to pull more belt out). If the retractor is not locked, unbuckle the belt and repeat Steps 5 and 6.
Page 23 9. Attach the tether strap (if the child seat (2.5 centimeters) of movement for is equipped). proper installation. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician to make certain the child restraint is properly E142528 installed. In Canada, check with your local 1.
Page 24 Child Safety 2. After positioning the child safety seat in the proper seating position, grasp the shoulder belt and lap belt together behind the belt tongue. E146523 E146524 5. To put the retractor in the automatic 4. Insert the belt tongue into the proper locking mode, grasp the lap portion of buckle (the buckle closest to the direction the tongue is coming from) for that...
Page 25 It also helps to achieve the proper Ford recommends checking with a NHTSA snugness of the child seat to your Certified Child Passenger Safety Technician vehicle. Sometimes, a slight lean toward...
Page 26: Children (Latch)
Child Safety Using Lower Anchors and Tethers for LATCH compatible child safety seats have CHildren (LATCH) two rigid or webbing mounted attachments that connect to the two lower anchors at the WARNINGS LATCH equipped seating positions in your vehicle. This type of attachment method Never attach two child safety seats to eliminates the need to use safety belts to the same anchor.
Page 27 Child Safety Using Tether Straps Use of Inboard Lower Anchors from the Each time you use the safety seat, check that Outboard Seating Positions (Center Seating the seat is properly attached to the lower Many forward-facing child safety Use) anchors and tether anchor, if applicable. Tug seats include a tether strap which the child seat from side to side and forward extends from the back of the child...
Page 28 LATCH attachments, do not tighten the a tether strap, and the child restraint tether strap enough to lift the child seat off manufacturer recommends its use, Ford also E144274 your vehicle seat cushion when the child is recommends its use.
Page 29: Booster Seats
Child Safety pounds (45 kilograms) if recommended by • Does the lap belt rest low across the BOOSTER SEATS your child restraint manufacturer). Many state hips? and provincial laws require that children use • Is the shoulder belt centered on the WARNING approved booster seats until they reach age shoulder and chest?
Page 30 Child Safety If your backless booster seat has a If, with a backless booster seat, you cannot removable shield, remove the shield. If a find a seating position that adequately vehicle seating position has a low seat back supports your child's head, a high back or no head restraint, a backless booster seat booster seat would be a better choice.
Page 31: Child Seat Positioning
Child Safety E142597 WARNINGS If the booster seat slides on the vehicle seat CHILD SEAT POSITIONING upon which it is being used, placing a Always carefully follow the instructions rubberized mesh sold as shelf or carpet liner and warnings provided by the WARNINGS under the booster seat may improve this manufacturer of any child restraint to...
Page 32 Child Safety WARNINGS WARNINGS WARNINGS Never let a passenger hold a child on Always restrain an unoccupied child Never place, or allow a child to place, his or her lap while your vehicle is seat or booster seat. These objects the shoulder belt under a child's arm moving.
Page 33: Child Safety Locks
Child Safety Recommendations for attaching child safety restraints for children Restraint Type Combined weight of Use any attachment method as indicated below by X child and child seat LATCH (lower LATCH (lower Safety belt and top Safety belt and Safety belt only anchors and top anchors only) tether anchor...
Page 34: Right-Hand Side
Child Safety Right-Hand Side Turn clockwise to lock and counterclockwise to unlock. E112197 The childproof locks are located on the rear edge of each rear door and must be set separately for each door. Left-Hand Side Turn counterclockwise to lock and clockwise to unlock.
Page 35: Safety Belts
Safety Belts PRINCIPLE OF OPERATION WARNINGS WARNINGS It is extremely dangerous to ride in a When possible, all children 12 years old WARNINGS cargo area, inside or outside of a and under should be properly vehicle. In a crash, people riding in these restrained in a rear seating position.
Page 36: Fastening The Safety Belts
Safety Belts • height adjuster at the front outboard FASTENING THE SAFETY BELTS seating positions. Standard belts shown, inflatable belts • safety belt pretensioner at the front similar outboard seating positions. • belt tension sensor at the front outboard The front outboard and rear safety restraints passenger seating position.
Page 37: Mkz Hybrid (), Enusa
Safety Belts Safety Belt Locking Modes Vehicle Sensitive Mode This is the normal retractor mode, which WARNINGS allows free shoulder belt length adjustment After any vehicle crash, the safety belt to your movements and locking in response system at all passenger seating to vehicle movement.
Page 38: Mkz Hybrid (), Enusa
Safety Belts When to Use the Automatic Locking Mode 2. Grasp the shoulder portion and pull 3. Allow the belt to retract. As the belt downward until the entire belt is pulled retracts, you will hear a clicking sound. This mode should be used any time a child out.
Page 39: Mkz Hybrid (), Enusa
Safety Belts Note: The rear inflatable safety belts are The fully inflated belt's increased diameter compatible with most infant and child safety more effectively holds the occupant in the car seats and belt positioning booster seats appropriate seating position, and spreads when properly installed.
Page 40: Safety Belt Height Adjustment
Safety Belts To adjust the shoulder belt height: SAFETY BELT HEIGHT WARNINGS Do not use extensions with an ADJUSTMENT 1. Press the button and slide the height inflatable safety belt. adjuster up or down. WARNING 2. Release the button and pull down on the If the safety belt is too short when fully height adjuster to make sure it is locked Position the safety belt height adjusters...
Page 41: Safety Belt Minder
Safety Belts Conditions of operation If... Then... The driver's safety belt is not buckled before the ignition switch is The safety belt warning light illuminates 1-2 minutes and the warning turned to the on position... chime sounds 4-8 seconds. The driver's safety belt is buckled while the indicator light is illuminated The safety belt warning light and warning chime turn off.
Page 42: Safety Belts
Safety Belts If... Then... You and the front seat passenger buckle your safety belts before you The Belt-Minder feature will not activate. switch the ignition on or less than 1-2 minutes elapse after you switch the ignition on... You or the front seat passenger do not buckle your safety belts before The Belt-Minder feature activates, the safety belt warning light illumin- your vehicle reaches at least 6 mph (9.7 km/h) and 1-2 minutes elapse ates and a warning tone sounds for 6 seconds every 25 seconds,...
Page 43: Child Restraint And Safety Belt Maintenance
Safety Belts Deactivating and Activating the Belt-Minder • The ignition is off. CHILD RESTRAINT AND SAFETY Feature • The driver and front passenger safety BELT MAINTENANCE belts are unbuckled. WARNING Inspect the vehicle safety belts and child 1. Switch the ignition on. Do not start the While the system allows you to safety seat systems periodically to make sure vehicle.
Page 44 Safety Belts Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced. However, if the collision was minor and an authorized dealer finds that the belts do not show damage and continue to operate properly, they do not need to be replaced.
Page 45: Personal Safety System
Personal Safety System The Personal Safety System provides an • Restraint system warning light and improved overall level of frontal crash backup tone. protection to front seat occupants and is • The electrical wiring for the airbags, crash designed to help further reduce the risk of sensors, safety belt pretensioners, front airbag-related injuries.
Page 46: Supplementary Restraints System
Supplementary Restraints System The airbags are a supplemental restraint PRINCIPLE OF OPERATION WARNINGS system and are designed to work with the Airbags can kill or injure a child in a safety belts to help protect the driver and WARNINGS child seat. Never place a rear-facing right front passenger from certain upper child seat in front of an active airbag.
Page 47: Driver And Passenger Airbags
Supplementary Restraints System While the system is designed to help reduce DRIVER AND PASSENGER serious injuries, contact with a deploying AIRBAGS airbag may also cause abrasions or swelling. Temporary hearing loss is also a possibility WARNINGS as a result of the noise associated with a Never place your arm or any objects deploying airbag.
Page 48: Front Passenger Sensing System
Supplementary Restraints System Proper Driver and Front Passenger the chance of injury in a crash event. For Children must always be properly restrained. Seating Adjustment example, if an occupant slouches, lies down, Accident statistics suggest that children are turns sideways, sits forward, leans forward safer when properly restrained in the rear WARNING or sideways, or puts one or both feet up, the...
Page 49 Supplementary Restraints System The indicator lamp is located in the center • When the front passenger sensing WARNINGS stack of the instrument panel. system disables (will not inflate) the front Any alteration or modification to the passenger frontal airbag, the passenger front passenger seat may affect the Note: The passenger airbag status indicator airbag status indicator will illuminate the...
Page 50 Supplementary Restraints System If a person of adult size is sitting in the front • Have the person sit upright in the seat, • Restart the vehicle and have the person passenger’s seat, but the airbag off indicator centered on the seat cushion, with the remain in this position for about two lamp is lit, it is possible that the person isn’t person’s legs comfortably extended.
Page 51: Side Airbags
If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center. See Getting the Services You Need (page 260). MKZ Hybrid (), enUSA...
Page 52: Driver And Passenger Knee Airbags
Supplementary Restraints System The design and development of the side Make sure the knee airbags are airbag system included recommended operating properly. See Crash testing procedures that were developed by Sensors and Airbag Indicator a group of automotive safety experts known (page 51).
Page 53 Supplementary Restraints System The side curtain airbags will deploy during • Side curtain airbags located above the WARNINGS significant side crashes. The side curtain trim panels over the front and rear side All occupants of the vehicle including airbags are mounted to the roof side-rail windows identified by a label or wording the driver should always wear their sheet metal, behind the headliner, above...
Page 54: Crash Sensors And Airbag Indicator
Supplementary Restraints System The design and development of the side Your vehicle has a collection of crash and • The readiness light will either flash or curtain airbags included recommended occupant sensors which provide information stay lit. testing procedures that were developed by to the restraints control module.
Page 55: Airbag Disposal
Supplementary Restraints System The fact that the safety belt pretensioners or AIRBAG DISPOSAL front airbags did not activate for both front seat occupants in a crash does not mean Contact your authorized dealer as soon as that something is wrong with the system. possible.
Page 56: Keys And Remote Controls
Keys and Remote Controls The typical operating range for your Note: Make sure to lock your vehicle before GENERAL INFORMATION ON transmitter is approximately 33 feet (10 leaving it unattended. RADIO FREQUENCIES meters). Vehicles with the remote start Note: If you are in range, the remote control feature will have a greater range.
Page 57: Remote Control
Keys and Remote Controls REMOTE CONTROL Intelligent Access Key E151796 Slide the release on the back of the remote control and pivot the cover off to access the key blade. E144506 If the central locking function fails to operate, Your intelligent access keys operate the you can lock the doors individually using the E112203 power locks and the remote start system.
Page 58: Keys And Remote Controls
Keys and Remote Controls Intelligent Access Transmitter The remote control uses two coin-type three-volt lithium batteries CR2025 or equivalent. E151795 Note: Your vehicle s backup keys came with a security tag that provides important vehicle E153890 key cut information. Keep the tag in a safe 2.
Page 59 Keys and Remote Controls Remote Start 4. Install new batteries with the + facing The remote start system will not work if: each other. • The ignition is on. WARNING Note: Make sure to replace the label • The alarm system is triggered. between the two batteries.
Page 60 Keys and Remote Controls Note: If the vehicle has been remote started with an integrated keyhead transmitter, you Status must switch the ignition on before driving Solid green Remote start or your vehicle. With an intelligent access extension successful transmitter, you must press the START/STOP button on the instrument panel once while Solid red Remote stop...
Page 61: Replacing A Lost Key Or Remote Control
Keys and Remote Controls Wait at least five seconds before remote REPLACING A LOST KEY OR starting after a vehicle shutdown. REMOTE CONTROL Turning the Vehicle Off After Remote Replacement keys or remote controls can Starting be purchased from an authorized dealer. Press the button once.
Page 62: Mykey
MyKey Configurable Settings Note: For vehicles with intelligent access PRINCIPLE OF OPERATION with push-button start, when both a MyKey With an admin key, you can configure certain and an admin intelligent access key fob are MyKey allows you to program keys with MyKey settings when you first create a present, the admin fob will be recognized by restricted driving modes to promote good...
Page 63: Creating A Mykey
MyKey • Audio system maximum volume of 45%. 3. Access the main menu on the information 1. Switch the ignition on using an admin key A message will be shown in the display display controls, and select Settings then or fob. when you attempt to exceed the limited MyKey by pressing OK or the >...
Page 64 MyKey To clear all MyKeys of all MyKey settings, press the left arrow button to access the main menu and scroll to: Message Action and Description Settings Press the OK button. MyKey Press the OK button. Clear MyKey Press and hold the OK button until the following message displays. All MyKeys Cleared Note: When you clear your MyKeys, you remove all restrictions and return all MyKeys to their original admin key status.
Page 65: Checking Mykey System Status
MyKey You can find information on programmed CHECKING MYKEY SYSTEM MyKey(s) using the information display STATUS control on the steering wheel. See Information Displays (page 109). To find information on a programed MyKey(s), press the left arrow button to access the main menu and scroll to: Message Description Settings...
Page 66: Using Mykey With Remote Start Systems
MyKey Ford-approved, aftermarket remote start USING MYKEY WITH REMOTE systems. If you choose to install a remote START SYSTEMS start system, see an authorized dealer for a Ford-approved remote start system. MyKey is not compatible with non MYKEY TROUBLESHOOTING Condition Potential Causes I cannot create a MyKey.
Page 67 MyKey Condition Potential Causes · The key system has been reset. No MyKey functions with the keyless · An admin transmitter is present at vehicle start. entry transmitter. · No MyKeys are created. See Creating a MyKey (page 60). MKZ Hybrid (), enUSA...
Page 68: Locks
Locks Remote Control Door Lock Indicator LOCKING AND UNLOCKING An LED on each door window trim will light You can use the remote control at any time. You can use the power door lock control or when you lock the door. It will remain lit for The luggage compartment release button the remote control to lock and unlock your up to 10 minutes after you switch off the...
Page 69: Activating Intelligent Access
Locks unlock mode unlocks all doors with one Opening the Luggage Compartment press of the unlock button. The unlocking Press twice within three seconds mode applies to the remote control, keyless to open the luggage compartment. entry keypad and intelligent access. You can E138630 also change the mode in the information Make sure to close and latch the luggage...
Page 70: Autolock Feature
Locks Auto Relock At the Luggage Compartment When you electronically lock your vehicle (with any door open, vehicle in park and If you press the unlock button on the remote ignition off), your vehicle will search for an control and do not open a door within 45 intelligent access key in the passenger seconds, your vehicle will lock and the alarm compartment after you close the last door.
Page 71: Illuminated Entry
Locks Illuminated Entry Battery Saver Autounlock Feature The autounlock feature will unlock all the The interior lamps and select exterior lamps If you leave the courtesy lamps, dome lamps doors when: will illuminate when you unlock the doors or headlamps on, the battery saver will shut with the remote entry system.
Page 72 Locks From Outside Your Vehicle If the decklid reverses or starts to close after WARNINGS an open request, you will hear a fast Keep keys out of the reach of children. continuous chime. This indicates excessive Do not allow children to operate the load on the decklid or a possible torsion bar power decklid, or to play near to an open or failure.
Page 73: Keyless Entry
Locks From Outside Your Vehicle Obstacle Detection 1. Disconnect the battery for 20 seconds then reconnect the battery. The decklid will reverse to full open if it 2. Manually close and fully latch the decklid. detects an obstacle while closing. Three chimes will sound as the decklid begins to 3.
Page 74 Locks You can operate the keypad with the • press 7·8 to save personal code 4 factory-set 5-digit entry code. The code is • press 9·0 to save personal code 5. located on the owner’s wallet card in the You may also program a personal entry code glove box and is available from an authorized through the MyLincoln Touch system.
Page 75 Locks Erasing a Personal Code Unlocking and Locking the Doors Displaying the Factory Set Code 1. Enter the factory-set 5-digit code. Note: You will need to have two To Unlock the Driver Door programmed intelligent access keys for this 2. Press and release 1·2 on the keypad Enter the factory-set 5-digit code or your procedure.
Page 76: Interior Luggage Compartment Release
Locks 4. Insert the second programmed key into WARNINGS the backup slot, then press the Do not leave children, unreliable adults, START/STOP button. or animals unattended in the vehicle. On hot days, the temperature in the trunk or The factory-set code will appear in the vehicle interior can rise very quickly.
Page 77 Locks The handle is located inside the luggage compartment either on the luggage compartment door (lid) or near the tail lamps. It is composed of a material that will glow for hours in darkness following brief exposure to ambient light. Pull the handle and push up on the luggage compartment door (lid) to open from within the luggage compartment.
Page 78: Security
Note: The system is not compatible with starting unless you use a coded key with push button start system, as well as a non-Ford aftermarket remote start systems. programmed to your vehicle. Using the remote control. Use of these systems may result in vehicle...
Page 79: Anti-Theft Alarm
Security You must have two previously programmed 7. Place the unprogrammed intelligent intelligent access keys inside your vehicle access key in the backup slot and press and the new unprogrammed intelligent the push button ignition switch. access keys readily accessible. See an Programming is now complete.
Page 80 Security Arming the Alarm The alarm is ready to arm when there is not a key in the ignition. Electronically lock the vehicle to arm the alarm. Disarming the Alarm Disarm the alarm by any of the following actions: • Unlock the doors or luggage compartment with the remote control or keyless entry keypad.
Page 81: Steering Wheel
Steering Wheel ADJUSTING THE STEERING WHEEL WARNING Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 144). E157084 3. Lock the steering column. Power Tilt and Telescope Steering Column (If Equipped)
Page 82: Audio Control
Steering Wheel The steering column sets a stopping position Easy Entry and Exit Feature just short of the end of the column position When you switch the ignition off, the steering to prevent damage to the steering column. column will move to the full up position to A new stopping position sets if the steering allow extra room to exit your vehicle.
Page 83: Voice Control
Steering Wheel Press and hold the seek button to: See Cruise Control (page 212). CRUISE CONTROL • tune the radio to the next station up or Type 1 down the frequency band INFORMATION DISPLAY CONTROL • seek through a track. VOICE CONTROL (If Equipped) E145981...
Page 84: Heated Steering Wheel
Steering Wheel Use this control to access some of the MyLincoln Touch features in the information display. Navigate through the screen and press OK to select. See MyLincoln Touch (page 359). HEATED STEERING WHEEL (If Equipped) See MyLincoln Touch (page 359). MKZ Hybrid (), enUSA...
Page 85: Wipers And Washers
Wipers and Washers Intermittent Wipe WINDSHIELD WIPERS Note: Fully defrost the windshield before switching on the windshield wipers. Note: Make sure you switch off the windshield wipers before entering a car wash. Note: Clean the windshield and wiper blades if they begin to leave streaks or smears. If E169313 that does not resolve the issue, install new wiper blades.
Page 86: Autowipers
Wipers and Washers In these conditions, you can do the following The autowipers feature uses a rain sensor. AUTOWIPERS (If Equipped) to help keep your windshield clear: You will find it in the area around the interior mirror. The rain sensor monitors the amount •...
Page 87: Windshield Washers
Wipers and Washers Note: When you set the wiper system to intermittent wipe and the autowiper system is on, the autowiper sensitivity setting adjusts the wiper speed according to the moisture on the windshield only. Use the wiper lever to wipe the windshield on-demand. Keep the outside of the windshield clean.
Page 88: Lighting
Lighting High Beams Headlamp Flasher LIGHTING CONTROL E162680 E162679 E142449 Pull the lever toward you slightly and release Push the lever forward to switch the high it to flash the headlamps. beams on. Parking lamps, instrument panel Push the lever forward again or pull the lever lamps, license plate lamps and tail toward you to switch the high beams off.
Page 89: Autolamps
Lighting Windshield Wiper Activated Headlamps When the lighting control is in the autolamps AUTOLAMPS (If Equipped) position, the headlamps automatically turn The windshield wiper activated headlamps on in low light situations or when the wipers WARNING turn on within 10 seconds when you switch activate.
Page 90: Headlamp Exit Delay
Lighting HEADLAMP EXIT DELAY DAYTIME RUNNING LAMPS Equipped) After you switch the ignition off, you can switch the headlamps on by pulling the WARNING direction indicator lever toward you. You will hear a short tone. The headlamps will switch The daytime running lamps system off automatically after three minutes with any does not activate the tail lamps and door open or 30 seconds after the last door...
Page 91: Automatic High Beam Control
Lighting Type 2 - Configurable Note: Typical road dust, dirt and water spots AUTOMATIC HIGH BEAM will not affect the performance of the CONTROL Note: If this type is equipped, you are able (If Equipped) automatic high beam system . However, in to switch the daytime running lamps on or cold or inclement weather conditions, you off using the information display controls.
Page 92: Adaptive Headlamps
Lighting The high beams will switch off if: When the automatic control has activated the high beams, pushing or pulling the stalk • the system detects the headlamps of an will provide a temporary override to low approaching vehicle or the tail lamps of beam.
Page 93: Direction Indicators
Lighting DIRECTION INDICATORS E142451 Note: There is a delay of two to five seconds E162681 before the system will operate when the vehicle is driven. Push the lever up or down to use the direction indicators. Note: The system is only active at speeds above 3 mph (5 km/h).
Page 94: Mkz Hybrid (), Enusa
Lighting Rear Interior Lamp • You open any door. • You press a remote control button. • You press switch A on the front interior lamp. Front Interior Lamp Note: The front interior lamp switches are on the overhead console. The exact location of each switch on the overhead console depends upon which roof, sunroof, and E167127...
Page 95: Mkz Hybrid (), Enusa
Lighting Rear Interior Lamp (If Equipped) E182517 Left-hand side map lamp. Right-hand side map lamp. You can switch the lamps on individually by pressing the buttons. MKZ Hybrid (), enUSA...
Page 96: Windows And Mirrors
Windows and Mirrors Bounce-Back POWER WINDOWS The window will stop automatically while WARNINGS closing. It will reverse some distance if there Do not leave children unattended in is an obstacle in the way. your vehicle and do not let them play Overriding the Bounce-Back Feature with the power windows.
Page 97: Global Opening And Closing
Windows and Mirrors Window Lock Note: You can enable or disable this feature To close the windows and moonroof, press in the information display or see an and hold the remote control lock button. authorized dealer. See (page 109). Release the button once movement starts. Press the lock or unlock button to stop Note: To operate this feature, accessory movement.
Page 98: Memory Mirrors
Windows and Mirrors Fold-Away Exterior Mirrors Note: Once you press the control, you cannot stop the mirrors midway through their Push the mirror toward the door window movement. Wait until the mirrors stop moving glass. Make sure that you fully engage the and press the control again.
Page 99: Interior Mirror
Windows and Mirrors Integrated Blind Spot Mirrors The image of the approaching vehicle is (If Equipped) small and near the inboard edge of the main WARNING mirror when it is at a distance. The image becomes larger and begins to move Objects in the blind spot mirror are outboard across the main mirror as the closer than they appear.
Page 100: Sun Visors
Windows and Mirrors Illuminated Vanity Mirror You can adjust the interior mirror to your SUN VISORS preference. Some mirrors also have a second pivot point. This lets you move the mirror head up or down and from side to side. Auto-Dimming Mirror Note: Do not block the sensors on the front and back of the mirror.
Page 101: Moonroof
Windows and Mirrors WARNINGS When closing the moonroof, you should verify that it is free of obstructions and make sure that children and pets are not in the proximity of the roof opening. E145986 You can open the sliding shade manually The control is in the overhead console.
Page 102: Venting The Moonroof
Windows and Mirrors Bounce-Back Automatic Glass Movement The sunscreen has a one-touch open and close feature. Push the control to move the When the retractable panoramic roof is open, The moonroof will stop automatically and sunscreen. To stop motion, press the control it will automatically move to a position less reverse some distance if an obstacle is a second time.
Page 103: Instrument Cluster
Instrument Cluster GAUGES E151261 MKZ Hybrid (), enUSA...
Page 104: Instrument Cluster
Instrument Cluster Left Information Display Speedometer Right Information Display This feature can be switched on or off in the Charge Assist Left Information Display information displays settings menu. See The up and down arrows provide information General Information (page 109). Odometer about the energy going into and out of the Fuel Gauge...
Page 105 Instrument Cluster Low Fuel Reminder • It may take a short time for the needle to • The fuel amount dispensed into the tank reach F after leaving the gas station. This is a little less or more than the gauge A low fuel reminder triggers when the fuel is normal and depends upon the slope indicated.
Page 106: Warning Lamps And Indicators
Instrument Cluster Trip Summary Phone WARNING LAMPS AND INDICATORS Trip Summary displays upon shutting off your See General Information (page 359). vehicle. The information is cumulative over Navigation or Compass The following warning lamps and indicators the last trip. A new trip begins each time your will alert you to a vehicle condition that may start your vehicle (when the Ready to Drive See General Information (page 359).
Page 107: Direction Indicator
Instrument Cluster Blind Spot Monitor Engaged (green light): Lights when the WARNING (If Equipped) adaptive cruise control system engages. Driving your vehicle with the warning Lights when you switch this feature Turns off when the speed control system lamp on is dangerous. A significant off or with a blind spot message.
Page 108: High Beam
Instrument Cluster Door Ajar Heads Up Display Note: Do not resume your trip if it lights, even (If Equipped) if the oil level is correct. Have an authorized Lights when the ignition is on and A red beam of lights appears on dealer check the system immediately.
Page 109: Powertrain Fault
Instrument Cluster Low Fuel Level Parking Lamps Ready to Drive Lights when the fuel level is low or Lights when you switch on the Lights when you switch on your the fuel tank is nearly empty. parking lamps. vehicle and it is ready to drive. A E144692 Refuel as soon as possible.
Page 110: Audible Warnings And Indicators
Instrument Cluster Stability Control Off Note: If your engine is misfiring, excessive AUDIBLE WARNINGS AND exhaust temperatures could damage the INDICATORS Lights when you switch the system catalytic converter or other vehicle off. It will go out when you switch components.
Page 111 Instrument Cluster Parking Brake On Warning Chime Sounds when you have left the parking brake on and drive your vehicle. If the warning chime remains on after you have released the parking brake, have the system checked by an authorized dealer immediately. MKZ Hybrid (), enUSA...
Page 112: Information Displays
Information Displays Left Information Display Controls Main menu GENERAL INFORMATION From the main menu bar on the left side of WARNING the information display, you can choose from the following categories: Driving while distracted can result in loss of vehicle control, crash and injury. Display/Trip We strongly recommend that you use E144639...
Page 113: Information Displays
Information Displays Note: The cluster will remember the menu level 2 state when the individual key state is changed from the RUN position to the OFF position. Display/Trip Menu level 2 Menu level 3 Menu level 4 Menu level 5 Engage Help —...
Page 114 Information Displays Display/Trip Trip 1 Fuel History Trip 2 Coach Fuel History Average Speed Coach Blank Blank — Help — — Trip 1 & 2: Trip Data + Battery Gauge Help — — + Fuel Gauge Note: Hold OK to reset average fuel •...
Page 115 Information Displays • When power demand surpasses the Unique content available in MyView: • Tach rpm x 1000 — When the gasoline amber indicator, this level of demand and engine is running, the tachometer gauge • Accessory Power— Indicates electrical associated fuel economy displays in displays the engine speed in revolutions power demands from your vehicle’s...
Page 116 Information Displays Information Warnings Tutorial Displays a number of different system tutorials. Use the up or down arrows to scroll through the tutorials. Then press OK to view. Driver Alert Displays the associated driver alert graphic. MyKey MyKeys (Number of MyKeys programmed) MyKey Miles (km) (Distance traveled using a programmed MyKey) Admin Keys (Number of admin keys) System Check...
Page 117 Information Displays Settings Menu level 2 Menu level 3 Menu level 4 Menu level 5 Menu level 6 Driver Assist Traction Ctrl On or Off — Drive Control Sport, Normal or Comfort — Blindspot On or Off — Pre-Collision Alert Sensitivity High, Normal or Low Active Braking On or Off...
Page 118 Information Displays Settings Vehicle Auto Engine Off On or Off — Easy Entry / Exit On or Off — Lighting Adaptive Hdlamps Traffic Set Up Right or Left Hand Traffic Auto Highbeam On or Off Daytime Lights On or Off Autolamp Delay Select time interval Locks...
Page 119 Information Displays Settings Rear Defrost Auto or Off Driver Seat Auto or Off Passenger Seat Auto or Off Duration 5, 10 or 15 minutes Quiet Start On or Off System Enable or Disable Switch Inhibit On or Off Tire Mobility Kit Select number of years Windows Remote Open...
Page 120 Information Displays Settings Speed Minder Choose desired speed or off Volume Limiter On or Off Do Not Disturb On or Off Clear MyKeys Hold OK to Clear All MyKeys Display Language Select the desired language - Hold OK to Set Units Distance Miles &...
Page 121 Information Displays Right Information Display Controls • Press the up and down arrow buttons to Entertainment scroll through and highlight the options See General Information (page 359). within a menu. • Press the right arrow button to enter a Phone sub-menu.
Page 122 Information Displays Fuel Economy Fuel History Duration 5, 10 or 30 minutes — (Instantaneous Fuel Economy + Fuel Help — — Economy History + Avg Fuel Economy) Coach Help — — This feature can be reset in the information Note: Hold OK to reset average fuel Efficiency Leaves displays settings menu under Driving History.
Page 123: Information Messages
Information Displays Note: Fuel economy is not always a measure Note: Average fuel economy cannot be reset of appropriate driving behavior. For example, in MyView. when driving uphill and maintaining an Instantaneous Fuel Economy appropriate speed, your instant fuel economy may not be good (losing leaves) If your instantaneous fuel economy is greater but the Coach may show a blue bar for than the maximum value displayed, a + sign...
Page 124 Information Displays Active Park Message Action Active Park Fault Displayed when the system needs service. Contact your authorized dealer as soon as possible. Adaptive Cruise Control Message Action Adaptive Cruise Malfunction Displayed when a radar malfunction is preventing the ACC from engaging. See Using Adaptive Cruise Control (page 213).
Page 125 Information Displays Message Action Adaptive Cruise - Driver Resume Control Displayed when the adaptive cruise has reinstated controls to the driver. Adaptive Cruise Speed Too Low to Displays when the vehicle speed is too slow to activate the adaptive cruise. Activate Adaptive Cruise Shift Down Displays when the vehicle speed is getting too low for adaptive cruise.
Page 126: Automatic Engine Shutdown
Information Displays Alarm Message Action Vehicle Alarm to Stop Alarm, Start Vehicle Displays when the alarm has been triggered due to unauthorized entry. See Anti-Theft Alarm (page 76). Automatic Engine Shutdown Message Action Engine Shuts Off in XX Seconds Displays when the engine is getting ready to shut off. Engine Shut Off for Fuel Economy Displays when the engine has shut off to help increase fuel economy.
Page 127 Information Displays Battery and Charging System (12 volt) Message Action Check Charging System Displayed when the charging system needs servicing. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible. Low Battery Features Temporarily Turned Displayed when the battery management system detects an extended low-voltage condition.
Page 128 Information Displays Blind Spot Information and Cross Traffic Alert System Message Action Blindspot System Fault Displayed when a fault with the system has occurred. Contact your authorized dealer as soon as possible. Blindspot Not Available Sensor Blocked Displayed when the system sensors are blocked. Contact your authorized dealer as soon as See Manual possible.
Page 129 Information Displays Message Action Switches Inhibited Security Mode Displays when the door switches have been disabled. Child Lock Malfunction Service Required Displays when there is a system malfunction with the child locks. Contact your authorized dealer as soon as possible. Factory Keypad Code XXXXX Displays the factory keypad code after the keypad has been reset.
Page 130 Information Displays Hill Start Assist Message Action Hill Start Assist Not Available Displays when hill start assist is not available. Contact your authorized dealer. See Hill Start Assist (page 195). Keys and Intelligent Access Message Action Press Brake to START Displayed as a reminder to press the brake while starting the vehicle.
Page 131 Information Displays Message Action Max Number of Keys Learned Displayed during spare key programming when the maximum number of keys have been programmed. Not Enough Keys Learned Displayed during spare key programming when not enough keys have been programmed. Key Battery Low Replace Soon Displays when the key battery is low.
Page 132 Information Displays Maintenance Message Action LOW Engine Oil Pressure Stop the vehicle as soon as safely possible, turn off the engine. Check the oil level. If the warning stays on or continues to come on with your engine running, contact your authorized dealer as soon as possible.
Page 133 Information Displays Message Action Service Tire Mobility Kit Displayed when the kit needs service. See your authorized dealer. Transport / Factory Mode Displays to indicate that the vehicle is still in Transport or Factory mode. This may not allow some features to operate properly.
Page 134 Information Displays Message Action Traction Control On - MyKey Setting Displays when a MyKey is in use and Traction control is activated. MyKey Park Aid Cannot Be Deactivated Displays when a MyKey is in use and park aid is activated. Lane Keeping Alert On MyKey Setting Displayed when the lane keeping aid is on per MyKey settings.
Page 135 Information Displays Park Brake Message Action Park Brake Engaged Displays when the parking brake is set, the engine is running and the vehicle is driven more than 3 mph (5 km/h). If the warning stays on after the parking brake is released, contact your authorized dealer.
Page 136: Power Steering
Information Displays Power Steering Message Action Steering Fault Service Now The power steering system has detected a condition that requires service. See your authorized dealer. Steering Loss Stop Safely The power steering system is not working. Stop the vehicle a safe place. Contact your authorized dealer.
Page 137: Starting System
Information Displays Remote Start Message Action To Drive: Turn Key to On Displays as a reminder to turn the key on to drive the vehicle after a remote start. To Drive: Press Brake and Gear Shift Displays as a reminder to apply the brake and the gear shift button to drive the vehicle after a Button remote start.
Page 138 Information Displays Tire Pressure Monitoring System Message Action LOW Tire Pressure Displays when one or more tires on your vehicle have low tire pressure. See Tire Pressure Monitoring System (page 339). Tire Pressure Monitor Fault Displays when the tire pressure monitoring system is malfunctioning. If the warning stays on or continues to come on, contact your authorized dealer.
Page 139 Information Displays Transmission Message Action Transmission Malfunction Service Now See your authorized dealer. Transmission Overheating Stop Safely The transmission is overheating and needs to cool. Stop in a safe place as soon as it’s possible. Transmission Overtemperature Stop Safely The transmission has overheated and needs to cool. Stop in a safe place as soon as it’s possible. Transmission Service Required See your authorized dealer.
Page 140 Information Displays Message Action Press Brake Pedal Displays to request the operator to apply the brake as needed by the transmission. Depress Brake to Shift from Park Displays when the brake pedal needs to be depressed to enable the transmission to shift from park.
Page 141 Information Displays Message Action SHIFT SYS FAULT Neutral Unavailable See your authorized dealer. Service Required SHIFT SYS FAULT Low Unavailable Service See your authorized dealer. Required Neutral Tow Engaged Turn Ignition Off for Displays when neutral tow is active and the ignition needs to be turned off. See Towing the Towing Vehicle on Four Wheels (page 248).
Page 142: Climate Control
Climate Control Note: You can switch temperature units AUTOMATIC CLIMATE CONTROL between Fahrenheit and Celsius. See Settings (page 372). E146320 Driver temperature controls: Press + or - to increase or decrease the air temperature for the driver side of the vehicle. This control also adjusts the passenger side temperature when not in dual zone mode.
Page 143: Climate Control
Climate Control Power: Press the button to turn the system on and off. Switching off the climate control system prevents outside air from entering the vehicle. Recirculated air: Press the button to switch between outside air and recirculated air. When you select recirculated air, the air currently in the passenger compartment recirculates.
Page 144: Hints On Controlling The Interior Climate
Climate Control Automatic Climate Control 2. Adjust the temperature control to the HINTS ON CONTROLLING THE desired setting. INTERIOR CLIMATE Note: Adjusting the settings when your vehicle interior is extremely hot or cold is not Recommended Settings for Heating General Hints necessary.
Page 145: Heated Windows And Mirrors
Climate Control 2. Adjust the temperature control to the Do not use razor blades or other sharp The particulate filtration system reduces the desired setting. Use 72°F (22°C) as a objects to clean the inside of the rear concentration of airborne particles such as starting point, then adjust the setting as window or to remove decals from the inside dust, spores and pollen in the air supplied to...
Page 146: Remote Start
Climate Control Automatic Settings REMOTE START In hot weather, the system is set to 72°F The remote start feature allows you to (22°C). The cooled seats are set to high (if pre-condition the interior of your vehicle. The available, and selected to AUTO in the climate control system works to achieve information display).
Page 147: Sitting In The Correct Position
Seats • Keep sufficient distance between SITTING IN THE CORRECT yourself and the steering wheel. We POSITION recommend a minimum of 10 inches (25 centimeters) between your breastbone WARNINGS and the air bag cover. Sitting improperly, out of position or •...
Page 148 Seats Front seat head restraint Rear center head restraint WARNINGS The adjustable head restraint is a safety device. Whenever possible, it should be installed and properly adjusted when the seat is occupied. Failure to adjust the head restraint properly could reduce its effectiveness during certain impacts.
Page 149: Power Seats
Seats Tilting Head Restraints Lowering the Head Restraint 2. Pivot the head restraint forward toward your head to the desired position. 1. Press and hold button C. The front head restraints have a tilting After the head restraint reaches the feature for extra comfort.
Page 150 Seats E144632 MKZ Hybrid (), enUSA...
Page 151 Seats Power Lumbar Multi-Contour Front Seats With Active Motion (If Equipped) Note: The massage system will turn off after 20 minutes. Note: The engine must be running or the vehicle must be in accessory mode to activate the seats. Note: Allow a few seconds for any selection to activate.
Page 152: Memory Function
Seats The massage feature will default to an 1. Press the Menu Settings icon, then Vehicle. Choose Multi-Contour Seats. alternating massage mode with back massage intensity adjustment. The lumbar 2. Choose the desired seat to adjust. and bolster feature will default to the middle 3.
Page 153: Rear Seats
Seats Easy Entry and Exit Feature Recalling a PreSet Position Seat recall movement will also stop if you drive your vehicle. Press and release the preset button If you enable the easy entry and exit feature, associated with your desired driving position. it automatically moves the driver seat Linking a PreSet Position to your The seat, mirrors and steering column will...
Page 154: Heated Seats
Seats HEATED SEATS Front Seats WARNING People who are unable to feel pain to their skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions, must exercise care when using the heated seat. The heated seat may cause burns even at low temperatures, especially if used for long periods of time.
Page 155 Seats Rear Heated Seats Do not do the following: The rear seat heat controls are located on (If Equipped) the rear of the center console. • Place heavy objects on the seat. WARNING The heated seats only operate when the •...
Page 156: Climate Controlled Seats
Seats Do not do the following: CLIMATE CONTROLLED SEATS • Place heavy objects on the seat. Equipped) • Operate the heated seat if water or any other liquid is spilled on the seat. Allow Heated Seats the seat to dry thoroughly. WARNING •...
Page 157: Rear Seat Armrest
Seats REAR SEAT ARMREST E144635 Fold the armrest down to use the armrest and cupholder. To open the storage lid, pull up on the latch located between the cupholders. Armrest pass-through Note: Do not exceed 80 pounds (36 E152622 kilograms) of weight on the pass-through door.
Page 158: Universal Garage Door Opener
Universal Garage Door Opener HomeLink Wireless Control System Note: We recommend that upon the sale or The system includes two primary features, a lease termination of your vehicle, you erase garage door opener and a platform for Equipped) the programmed function buttons for security remote activation of devices within the home.
Page 159 Universal Garage Door Opener 4. Press and hold the HomeLink button you programmed for five seconds, then release. You may need to do this twice to activate the door. If your garage door does not operate, watch the HomeLink indicator light. If the indicator light stays on, the E142659 E142658...
Page 160 Universal Garage Door Opener 2. The indicator light will begin to flash after 20 seconds. Without releasing the button, follow Step 1 in the Programming section. For questions or comments, contact HomeLink at www.homelink.com or 1-800-355-3515. E142658 Programming to a Genie Intellicode 2 3.
Page 161 Universal Garage Door Opener 4. Press and hold both the programmed Programming HomeLink to the Genie Genie button on the hand-held Intellicode Garage Door Opener Motor transmitter and the button you want to Note: You may need a ladder to access the program.
Page 162 Universal Garage Door Opener 4. Press and release the Genie Intellicode FCC and RSS-210 Industry Canada 2 hand-held transmitter’s previously Compliance programmed button. Both indicator lights This device complies with Part 15 of the FCC on the garage door opener motor unit Rules and with RSS-210 of Industry Canada.
Page 163: Auxiliary Power Points
Auxiliary Power Points 12 Volt DC Power Point 110 Volt AC Power Point Note: Improper use of the power point can (If Equipped) cause damage not covered by your WARNING warranty. WARNING Do not plug optional electrical Note: Always keep the power point caps Do not keep electrical devices plugged accessories into the cigar lighter closed when not in use.
Page 164 Auxiliary Power Points You can use the power point for powering Do not use the power point for certain electrical devices that require up to 150 electric devices, including: watts. It is on the rear of the center console. • Cathode ray tube type televisions When the indicator light, located on the •...
Page 165: Storage Compartments
Storage Compartments CENTER CONSOLE Storage compartment with auxiliary power point and media hub Stow items in the cupholder carefully as Auxiliary power point, 110 volt AC items may become loose during hard power point braking, acceleration or collisions, including hot drinks which may spill. OVERHEAD CONSOLE Available console features include: E146582...
Page 166: Starting And Stopping The Engine
Starting and Stopping the Engine Ignition Modes If you disconnect the battery, your vehicle GENERAL INFORMATION may exhibit some unusual driving characteristics for approximately 5 miles (8 WARNINGS kilometers) after you reconnect it. This is Extended idling at high engine speeds because the engine management system can produce very high temperatures must realign itself with the engine.
Page 167: Starting A Gasoline Engine
Starting and Stopping the Engine The keyless starting system has three Before starting the vehicle, check the STARTING A GASOLINE ENGINE modes: following: When the engine starts for the first time on • Off: Turns the ignition off. • Make sure all occupants have fastened your drive, the idle speed increases, this their safety belts.
Page 168 Starting and Stopping the Engine Within 20 seconds of switching the vehicle Automatic Shutdown Override off, press the brake pedal and press the Note: You cannot permanently switch off the button. After 20 seconds have expired, you automatic shutdown feature. When you can no longer restart the vehicle without the switch it off temporarily, it turns on at the key present inside your vehicle.
Page 169: Engine Block Heater
Starting and Stopping the Engine Switching Off the Vehicle When It Is 1. Put the transmission in position N and • Open the windows at least 1 inch (2.5 Stationary use the brakes to bring your vehicle to a centimeters) safe stop.
Page 170 Starting and Stopping the Engine We recommend that you do the following for • Check for heat anywhere in the electrical a safe and correct operation: hookup once the system has been operating for approximately 30 minutes. • Use a 16-gauge outdoor extension cord that is product certified by Underwriter’s •...
Page 171: Unique Driving Characteristics
Unique Driving Characteristics the engine is running or not to indicate the • Very high or low outside temperature (to HYBRID ELECTRIC VEHICLE vehicle is capable of movement (using its provide system cooling or heating). electric motor, engine, or both). Typically, the This hybrid vehicle combines electric and •...
Page 172 Unique Driving Characteristics Low Gear: Low gear (L) is designed to mimic Cabin air cools the high voltage battery by During this engine braking, the engine stays the enhanced engine braking available in pulling air through vents in the rear package on, but it is not using any fuel.
Page 173 Unique Driving Characteristics Your fuel economy should improve Additional Tips: EV+ Mode throughout your hybrid's break-in period. As • Do not carry extra loads. Your vehicle will recognize your frequent with any vehicle, your driving habits and • Be mindful of adding external destinations and allow for more EV driving accessory usage can significantly impact accessories that may increase...
Page 174 Unique Driving Characteristics Frequently asked questions Question Answer What are the series of clicks from the cargo area when I first turn the The high voltage battery is electrically isolated from the rest of the key in the ignition? vehicle when the key is off. When you turn the key to on, high voltage contactors inside the battery are closed to make the electricity avail- able to the motor/generator and enable the vehicle to drive.
Page 175 Unique Driving Characteristics Question Answer Why does my engine rev up so high sometimes when I accelerate? Your vehicle's engine and transmission are designed to deliver the power you need at the most efficient engine speed. This may be higher than expected during heavy accelerations, and may fluctuate during steady state driving.
Page 176 Unique Driving Characteristics Question Answer How long will my high voltage battery last? Does it need maintenance? The high voltage battery system is designed to last the life of the vehicle and requires no maintenance. Can you charge the battery with a plug into an A/C outlet? There are no provisions for charging the high voltage battery from a power supply external to the vehicle.
Page 177: Fuel And Refueling
Fuel and Refueling • Avoid inhaling fuel vapors. Inhaling too SAFETY PRECAUTIONS WARNINGS much fuel vapor of any kind can lead to When refueling always shut the engine eye and respiratory tract irritation. In WARNINGS off and never allow sparks or open severe cases, excessive or prolonged flames near the filler neck.
Page 178: Fuel Quality
Fuel and Refueling Choosing the Right Fuel Octane Recommendations • Fuels can also be harmful if absorbed through the skin. If fuel is splashed on Note: Use of any fuel other than those Regular unleaded gasoline with a pump the skin, clothing or both, promptly recommended may cause powertrain (R+M)/2 octane rating of 87 is recommended.
Page 179: Fuel And Refueling
Fuel and Refueling Refilling With a Portable Fuel Container • To start the vehicle with a keyless Note: Do not use aftermarket funnels; they ignition, just start the engine. Crank time will not work with the capless fuel system WARNINGS will be longer than usual.
Page 180 Fuel and Refueling E163066 2. Slowly insert the funnel into the capless The funnel is located in the rear of the fuel system. vehicle, inside the load compartment, underneath the load floor carpet and is accessible from the trunk. 1. Locate the portable funnel that comes with your vehicle.
Page 181: Refueling
Fuel and Refueling • Keep the fuel pump nozzle in contact WARNINGS with the fuel container while filling. Switch off your engine when you are • Do not use a device that would hold the refueling. fuel pump handle in the fill position. Do not smoke if you are near fuel or refueling your vehicle.
Page 182 Fuel and Refueling 3. Slowly insert the fuel filler nozzle fully into Note: A fuel spillage concern may occur if the fuel system to open both doors. overfilling the fuel tank. Do not overfill the Leave the nozzle fully inserted until you tank to the point that the fuel is able to have stopped pumping fuel.
Page 183: Fuel Consumption
Fuel and Refueling Calculating Fuel Economy If this action corrects the problem, the Empty reserve is the amount of fuel message may not reset immediately. It may remaining in the tank after the fuel gauge Do not measure fuel economy during the take several driving cycles for the message indicates empty.
Page 184: Emission Control System
Vehicle Emission harmful and potentially lethal fumes Control Information Decal located on or near If you use parts other than Ford, Motorcraft into the passenger compartment. If you smell the engine. This decal also lists engine...
Page 185: On-Board Diagnostics (Obd-Ii)
Fuel and Refueling On-Board Diagnostics (OBD-II) Readiness for Inspection/Maintenance You can correct these temporary malfunctions by filling the fuel tank with good (I/M) Testing Your vehicle is equipped with an on-board quality fuel, properly closing the fuel fill inlet diagnostics system (OBD-II) that monitors the Some state/provincial and local governments or letting the electrical system dry out.
Page 186 Fuel and Refueling ignition key to the on position for 15 seconds without cranking the engine. If the service engine soon indicator blinks eight times, it means that the vehicle is not ready for I/M testing; if the service engine soon indicator stays on solid, it means that the vehicle is ready for I/M testing.
Page 187: High Voltage Battery
High Voltage Battery To disable the battery and stop all high GENERAL INFORMATION voltage electric activity in the vehicle, you can access the high voltage disconnect WARNING circuit. To do this, you must unplug the circuit This battery pack should only be from the circuit port connected to the battery.
Page 188: High Voltage Battery Cut-Off Switch
High Voltage Battery 6. Reverse this procedure to reinstall the high-voltage service disconnect and the outer lever to the service disconnect. Reactivating the High Voltage Battery Note: If you have manually disconnected your high voltage shut off circuit, you need to reconnect the circuit before you can reactivate it.
Page 189: Mkz Hybrid (), Enusa
High Voltage Battery 3. If your vehicle is not powered after this sequence, repeat steps 1 and 2 up to two more times. For vehicles equipped with a push button start system: 1. Press the START/STOP button to turn ignition off. 2.
Page 190: Transmission
Transmission Understanding the Positions of your AUTOMATIC TRANSMISSION Electronic Transmission WARNINGS Note: Always come to a complete stop Always set the parking brake fully and before putting your vehicle into and out of make sure your vehicle is in park (P). park (P).
Page 191 Transmission Note: If the driver attempts to leave the When you turn the ignition off, your vehicle Note: If you have waited an extended period vehicle while it is in gear, the vehicle will will automatically shift into park (P). If you turn of time, (2-15 minutes) before starting your automatically shift into park (P).
Page 192 Transmission Exiting Stay in Neutral mode Grade assist: Stay in Neutral mode To disable Stay in Neutral mode put your • Provides additional grade braking with a Stay in Neutral mode allows your vehicle to vehicle in another gear. See the Putting the combination of engine motoring and stay in neutral when you exit your vehicle.
Page 193: Brakes
Transmission Brake-Shift Interlock Override Use the brake-shift interlock override Note: Make sure that you correctly identify procedure to put your vehicle in gear in the the access hole as not to damage the media WARNINGS event of an electrical malfunction or if your hub.
Page 194 Transmission If your vehicle gets stuck in mud or snow, you may be able to rock it out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear. MKZ Hybrid (), enUSA...
Page 195: General Information
Brakes Brake Over Accelerator This lamp momentarily illuminates GENERAL INFORMATION when you turn the ignition on. If In the event the accelerator pedal becomes the light does not illuminate during Note: Occasional brake noise is normal. If a stuck or entrapped, apply steady and firm start up, remains on or flashes, the anti-lock metal-to-metal, continuous grinding or pressure to the brake pedal to slow the...
Page 196: Hints On Driving With Anti-Lock Brakes
Brakes braking, the motor is spun as a generator to HINTS ON DRIVING WITH ANTI- WARNING create electrical current. This recharges the LOCK BRAKES Always set the parking brake and leave battery and slows the vehicle. In effect, once your vehicle with the transmission in the accelerator pedal is released, the motor Note: When the system is operating, the park (P).
Page 197 Brakes Note: The brake system warning lamp will The brake system warning lamp will If you apply the electric parking brake when illuminate for ten seconds if the ignition is illuminate to confirm that the electric parking your vehicle is moving, the brake system turned off after the electric parking brake brake has been applied.
Page 198: Hill Start Assist
Brakes Battery With No Charge Manual release • The vehicle is accelerated. • There are no faults detected in the WARNING WARNING parking brake system. If the brake system warning light You will not be able to apply or release Note: If the electric parking brake warning remains illuminated or flashes after you the electric parking brake if the battery...
Page 199 Brakes The system makes it easier to pull away 3. When you remove your foot from the when your vehicle is on a slope without the brake pedal, your vehicle will remain on need to use the parking brake. the slope without rolling away for about two or three seconds.
Page 200: Traction Control
Traction Control Switching the System Off Using the System Indicator Lights and Messages PRINCIPLE OF OPERATION Information Display Controls (If Equipped) WARNING The traction control system helps avoid drive Your vehicle comes with this feature already wheel spin and loss of traction. If a failure has been detected within enabled.
Page 201: Traction Control
Traction Control When you turn the traction control system off or on, a message appears in the information display showing system status. MKZ Hybrid (), enUSA...
Page 202: Stability Control
Stability Control PRINCIPLE OF OPERATION WARNINGS of your vehicle increasing the risk of personal WARNINGS injury or property damage. Activation of the AdvanceTrac system is an indication that at Vehicle modifications involving braking least some of the tires have exceeded their system, aftermarket roof racks, ability to grip the road;...
Page 203: Using Stability Control
Stability Control USING STABILITY CONTROL AdvanceTrac® The system automatically activates when you start your vehicle. The AdvanceTrac system cannot be completely turned off, but the electronic stability control system is disabled when the transmission selector lever is in position R. You can turn off the traction control portion of the system independently.
Page 204: Parking Aids
Parking Aids When receiving a detection warning, the PARKING AID WARNINGS (If Equipped) radio volume is reduced to a predetermined Certain add-on devices such as large level. After the warning goes away, the radio trailer hitches, bike or surfboard racks WARNINGS volume returns to the previous level.
Page 205: Parking Aids
Parking Aids Rear Sensing System The system detects certain objects while the transmission is in reverse (R): The rear sensors are only active when the • and moving toward a stationary object at transmission is in reverse (R). As the vehicle a speed of 3 mph (5 km/h)or less.
Page 206: Active Park Assist
Parking Aids The system sounds an audible warning when ACTIVE PARK ASSIST (If Equipped) obstacles are near either bumper in the following manner: WARNING • Objects detected by the front sensors This system is designed to be a are indicated by a high-pitched tone from supplementary park aid.
Page 207 Parking Aids Using Active Park Assist The system may not function correctly if You should not use the system if: something passes between the front bumper • A foreign object (such as a bike rack or Press the button located on the and the parking space (for example, a trailer) is attached to the front or rear of right-hand side of the center stack.
Page 208 Parking Aids Automatic Steering into Parking Space When the system finds a suitable space, the Note: Drive the vehicle as parallel to other touch screen displays a message and a tone vehicles as possible while passing a parking Note: If vehicle speed exceeds 6 mph sounds.
Page 209 Parking Aids Deactivating the Park Assist Feature When you think your vehicle has enough Certain vehicle conditions can also space in front and behind it, or you hear a deactivate the system, such as: The system can be deactivated manually by: solid tone from the parking aid (accompanied •...
Page 210 Parking Aids The system does not offer a particular space Something may be contacting the front bumper or side sensors. There is not enough room on both sides of the vehicle in order to park. There is not enough space for the parking maneuver on the opposite side of the parking space. The vehicle is going faster than 22 mph (35 km/h).
Page 211: Rear View Camera
Parking Aids The system does not position the vehicle where I want in the space A parked vehicle has a high attachment (for example, a salt sprayer, snowplow, or a moving truck bed). The parking space length or position of parked objects changed after your vehicle passed. The temperature around your vehicle changes quickly (for instance, driving from a heated garage into the cold, or after leaving a car wash).
Page 212 Parking Aids Using the Rear View Camera System Note: When towing, the camera only sees Guidelines and the Centerline what you are towing behind your vehicle. Note: Active guidelines and fixed guidelines The rear view camera system displays what This might not provide adequate coverage are only available when the transmission is is behind your vehicle when you place the and you might not see some objects.
Page 213 Parking Aids Enhanced Park Aids Fixed guideline: Yellow zone Note: Enhanced park aids are only available Fixed guideline: Red zone when the transmission is in reverse (R). Rear bumper Note: The reverse sensing system is not Active guidelines are only shown with fixed effective at speeds above 3 mph (5 km/h) guidelines.
Page 214 Parking Aids Note: Manual zoom is only available when the transmission is in reverse (R). Note: Only the centerline shows when you enable manual zoom. This allows you to get a closer view of an object behind your vehicle. The zoomed image keeps the bumper in the image to provide a reference.
Page 215: Cruise Control
Cruise Control Switching Cruise Control On PRINCIPLE OF OPERATION WARNINGS When you are going downhill while Press and release ON. Cruise control lets you maintain a set speed using cruise control, your battery The indicator will appear in the without keeping your foot on the accelerator charging system and engine work together instrument cluster.
Page 216: Using Adaptive Cruise Control
Cruise Control ECO Cruise Control • Press and hold SET+ or SET-. Release WARNINGS the control when you reach the desired Adaptive cruise control will not detect This feature saves vehicle energy by relaxing speed. stationary or slow moving vehicles acceleration compared to standard cruise •...
Page 217 Cruise Control Following a Vehicle The current gap setting and SET will also display. WARNINGS Setting a Speed When following a vehicle in front of you, your vehicle will not decelerate 1. Accelerate to the desired speed. automatically to a stop, nor will your vehicle 2.
Page 218 Cruise Control The lead vehicle graphic will illuminate. If the system predicts that its maximum You can decrease or increase the distance braking level will not be sufficient, an audible between your vehicle and the vehicle in front To help you pass while adaptive cruise warning will sound while the system of you by pressing the gap control.
Page 219 Cruise Control Adaptive cruise control, distance between vehicle settings Set speed Graphic display, bars indic- Time gap, seconds Distance gap Dynamic behavior ated between vehicles mph ( km/h) yd (m) 62 (100) 31 (28) Sport 62 (100) 43 (39) Normal 62 (100) 55 (50) Normal...
Page 220 Cruise Control Changing the Set Speed Low Speed Automatic Cancellation Press and release OFF or turn off the ignition. • Accelerate or brake to the desired speed, The system is not functional at vehicle Detection Issues then press and release SET+. speeds below 12 mph (20 km/h).
Page 221 Cruise Control System Not Available Detection issues can occur: When driving on a different line Conditions that can cause the system to than the vehicle in front. deactivate or prevent the system from activating when requested include: With vehicles that edge into your •...
Page 222 Cruise Control A message displays if something obstructs WARNINGS the radar signals from the sensor. The sensor Do not use tire sizes other than those is located behind a fascia cover near the recommended because this can affect driver side of the lower grille. The system the normal operation of the system.
Page 223 Cruise Control ECO Cruise Control Due to the nature of radar technology, it is possible to get a blockage warning and not This feature saves vehicle energy by relaxing be blocked. This can happen, for example, acceleration compared to standard cruise when driving in sparse rural or desert control.
Page 224: Driving Aids
Driving Aids The system automatically monitors your The warning system is in two stages. At first DRIVER ALERT (If Equipped) driving behavior using various inputs the system issues a temporary warning that including the front camera sensor. you need to take a rest. This message will WARNING only appear for a short time.
Page 225: Lane Keeping System
Driving Aids The current assessment of your alertness is Note: If the camera sensor cannot track the Note: The system works as long as the within a typical range. road lane markings or if your vehicle speed camera can detect one lane marking. drops below approximately 40 mph (64 Note: The system may not function if the km/h), the alertness level will change to grey...
Page 226: Driving Aids
Driving Aids Note: If a MyKey® is detected, pressing the Aid only – Provides an assistance steering button will not affect the on or off status of torque input toward the lane center when the system. You can only change the Mode the system detects an unintended lane and Intensity settings.
Page 227 Driving Aids Intensity: This setting affects the intensity of When you switch on the system, an overhead • The road has no or poor lane markings the steering wheel vibration used for the alert graphic of a vehicle with lane markings will in the camera field-of-view.
Page 228 Driving Aids • Using the turn signal indicator. • Evasive steering maneuver. Troubleshooting Why is the feature not available (line markings are gray) when I can see the lane markings on the road? Vehicle speed is outside the operational range of the feature Sun is shining directly into the camera lens Quick intentional lane change Staying too close to the lane marking...
Page 229 Driving Aids Why is the feature not available (line markings are gray) when I can see the lane markings on the road? Faint lane markings (partial yellow lane markings on concrete roads) Lane width too narrow or too wide Camera not calibrated after a windshield replacement Driving on tight roads or on uneven roads Why does the vehicle not come back into the middle of the lane always, as expected, in the Aid or Aid + Alert mode? High cross winds...
Page 230: Blind Spot Information System
Driving Aids BLIS aids you in detecting vehicles that may Using the Systems BLIND SPOT INFORMATION have entered the blind spot zone (A). The SYSTEM BLIS turns on when the vehicle is started and detection area is on both sides of the vehicle, is driven forward above 5 mph (8 km/h);...
Page 231 Driving Aids WARNING To help avoid personal injury, NEVER use the cross traffic alert system as a replacement for using the interior and exterior mirrors and looking over your shoulder before backing out of a parking space. Cross traffic alert is not a replacement for careful driving.
Page 232 Driving Aids In this first example, the left sensor is only maximized. partially obstructed; zone coverage is nearly E142441 Zone coverage also decreases when parking at shallow angles. Here, the left sensor is mostly obstructed; zone coverage on that side is severely limited. MKZ Hybrid (), enUSA...
Page 233 Driving Aids System Lights and Messages System Sensors WARNING Just prior to the system recognizing a blocked condition and alerting the driver, the number of missed objects will increase. To help avoid injuries, NEVER use the BLIS as a replacement for using the side and rear view mirrors and looking over your shoulder before changing lanes.
Page 234 Driving Aids When the blockage is removed, the system The following are other situations that may can be reset in two ways: limit the BLIS: Reasons for messages being displayed • when at least two objects are detected • Certain maneuvering of vehicles entering The radar Clean the fascia area in front while driving, or...
Page 235: Steering
Driving Aids There may be certain instances when either Note: The CTA system always switches on WARNINGS the BLIS or cross traffic alert systems whenever the ignition is switched on. The electric power steering system has illuminate the alert indicator with no vehicle However, the BLIS system will remember the diagnostic checks that continuously in the coverage zone;...
Page 236: Collision Warning System
Driving Aids If your vehicle loses electrical power while Adaptive Learning WARNINGS you are driving (or if you switch the ignition The collision warning system with The electronic power steering system off), you can steer your vehicle manually, but brake support cannot help prevent all adaptive learning helps correct road it takes more effort.
Page 237 Driving Aids Using the Collision Warning System Blocked Sensors WARNING The collision warning system’s brake support can only help reduce the speed at which a collision occurs if the driver applies the vehicle’s brakes. The brake pedal must be pressed just like any typical braking E156131 situation.
Page 238 Driving Aids Cause Action The surface of the radar in the grille is dirty or obstructed in some Clean the grille surface in front of the radar or remove the object causing the obstruction The surface of the radar in the grille is clean but the message remains Wait a short time.
Page 239: Drive Control
Driving Aids If the front end of the vehicle is hit or • Continuously controlled damping • Comfort – Provides a more relaxed damaged, the radar sensing zone may be dynamically adjusts the shock absorbers driving experience, maximizing comfort. altered causing missed or false collision stiffness in real time to match the road Your steering effort decreases and the warnings.
Page 240 Driving Aids To change your vehicle’s Drive Control settings from the main menu on the information display: 1. Choose Settings. 2. Choose Vehicle. 3. Choose Drive Control. 4. Choose from Comfort, Normal, or Sport modes as your preferred setting. Note: Not all settings may be available. Note: Lincoln Drive Control has diagnostic checks that continuously monitor the system to ensure proper operation.
Page 241: Load Carrying
Load Carrying or without a trailer. Properly loading your Base Curb Weight - is the weight of the LOAD LIMIT vehicle will provide maximum return of vehicle including a full tank of fuel and vehicle design performance. Before all standard equipment. It does not Vehicle Loading - with and without a loading your vehicle, familiarize yourself include passengers, cargo, or optional...
Page 242: Load Carrying
Load Carrying WARNING The appropriate loading capacity of your vehicle can be limited either by volume capacity (how much space is available) or by payload capacity (how much weight the vehicle should carry). Once you have reached the maximum payload of your vehicle, do not add more cargo, even if there is space available.
Page 243 Load Carrying E142517 CARGO E143817 MKZ Hybrid (), enUSA...
Page 244 Load Carrying Cargo Weight - includes all weight GAWR (Gross Axle Weight Rating) - is Note: For trailer towing information added to the Base Curb Weight, the maximum allowable weight that can refer to the RV and Trailer Towing Guide including cargo and optional equipment.
Page 245 Load Carrying GVWR (Gross Vehicle Weight Rating) hinge pillar, door-latch post, or the door - is the maximum allowable weight of edge that meets the door-latch post, the fully loaded vehicle (including all next to the driver's seating position. The options, equipment, passengers and Gross Vehicle Weight must never cargo).
Page 246 Load Carrying E142524 WARNING Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury. MKZ Hybrid (), enUSA...
Page 247: Towing
Load Carrying E143819 Combined Weight of the towing vehicle (conventional trailer) or king pin weight GCW (Gross Combined Weight) - is the plus the trailer exceed the Gross Vehicle of 15–25% (fifth wheel trailer). Consult Gross Vehicle Weight plus the weight of Weight Rating of the towing vehicle.
Page 248: Towing
Load Carrying 2. Determine the combined weight of 6. If your vehicle will be towing a trailer, WARNINGS the driver and passengers that will load from your trailer will be Do not exceed the GVWR or the be riding in your vehicle. transferred to your vehicle.
Page 249 Load Carrying *Suppose your vehicle has a 1400-pound have the load capacity to transport the (635-kilogram) cargo and luggage cement and your friend home. In metric capacity. You and one of your friends units, the calculation would be: 635 decide to pick up cement from the local kilograms - (2 x 99 kilograms) - (9 x 45 home improvement store to finish that kilograms) = 635 - 198 - 405 = 32...
Page 250: Towing
We recommend the use of a wheel lift and designed to tow. dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means.
Page 251: Towing The Vehicle On Four Wheels
Towing Recreational Towing • Place the vehicle in Neutral Tow mode TOWING THE VEHICLE ON FOUR by doing the following: WHEELS Note: Put your climate control system in • Put the ignition in accessory mode recirculated air mode to prevent exhaust (ignition on, engine off).
Page 252: Driving Hints
Driving Hints • Combine errands and minimize • Reduce the use of air conditioning and BREAKING-IN stop-and-go driving. heat. You need to break in new tires for • When running errands, go to the • Avoid using speed control in hilly terrain. approximately 300 miles (480 kilometers).
Page 253: Floor Mats
Driving Hints Note: Engine damage can occur if water • Check that the exterior lights work. WARNINGS enters the air filter. • Turn the steering wheel to check that the Never place floor mats or any other steering power assist works. covering in the vehicle foot well that Before driving through standing water, check cannot be properly secured to prevent them...
Page 254: Driving Hints
Driving Hints WARNINGS Failure to properly follow floor mat installation or attachment instructions can potentially cause interference with pedal operation causing a loss of vehicle control. E142666 To install floor mats, position the floor mat so that the eyelet is over the retention post and press down to lock in.
Page 255: Roadside Emergencies
If you need to arrange roadside assistance the client's selling or preferred dealer extended powertrain warranty coverage for yourself, Ford Motor Company will within 100 miles (161 km) of the period for subsequent owners. reimburse a reasonable amount for towing...
Page 256: Hazard Warning Flashers
Ford Motor Company recommends that the 2. Press the brake pedal and press the push fuel system be inspected by an authorized button start to switch on the ignition.
Page 257: Jump Starting The Vehicle
Roadside Emergencies Note: When you try to restart your vehicle Do not attempt to push-start your automatic 2. Check all battery terminals and remove after a fuel shutoff, the vehicle makes sure transmission vehicle. Automatic any excessive corrosion before you that the electrical system is safe to restart.
Page 258: Roadside Emergencies
Roadside Emergencies E175005 Note: In the illustration, the vehicle on the Note: Remove the red cap from the positive A. Negative prong (–) bottom is used to designate the assisting prong (B) on your vehicle before connecting B. Positive prong (+) (boosting) battery.
Page 259 Roadside Emergencies Jump Starting 2. Connect the other end of the positive (+) cable to the positive (+) terminal of the 1. Start the booster vehicle and press the assisting battery. accelerator pedal moderately. 3. Connect the negative (-) cable to the 2.
Page 260: Collision, Damage Or Fire Event
COLLISION, DAMAGE OR FIRE immediate or delayed release of toxic, flammable gases and fire. EVENT Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries E148862 (Vehicle Owner/Operator/General Public) 1. Remove the jumper cable from the Electric and Hybrid-Electric Vehicle ground metal surface.
Page 261 Do not attempt to repair damaged smoke, vapors or gas from the vehicle, vehicle. electric and hybrid-electric vehicles as they may be hazardous. yourself. Contact an authorized Ford Always • Remain a safe distance upwind and uphill Dealer or vehicle manufacturer from the vehicle fire.
Page 262: Post-Crash Alert System
Spinout Detection battery. • For vehicles in Canada, notify Ford Motor If a spinout is detected, the vehicle comes Company 1-800-565-3673 (then follow to a stop and the hazard warning flashers the prompts on the voice response come on.
Page 263: Customer Assistance
NEED If you are away from home when your vehicle • U.S. dealer locator by Dealer Name, needs service, contact the Ford Customer City/State, or Zip Code Warranty repairs to your vehicle must be Relationship Center or use the online performed by an authorized dealer.
Page 264: In California (U.s. Only)
In some states, you must directly notify Ford representative is unable to repair a motor in writing before pursuing remedies under 1. Contact your Sales Representative or vehicle to conform to the vehicle’s applicable...
Page 265: The Better Business Bureau (Bbb) Auto Line Program (U.s. Only)
Should you choose to accept Mail Drop 3NE-B three-step procedure outlined earlier in this the BBB AUTO LINE decision, Ford is then Dearborn, MI 48126 chapter in the Getting the Services you need bound by the decision, and must comply with...
Page 266: Utilizing The Mediation/Arbitration Program (Canada Only)
Canadian dealers. In those cases where you awards to resolve disputes. CAMVAP You can get more information by calling continue to feel that the efforts by Ford of decisions are fast, fair, and final as the BBB AUTO LINE at 1-800-955-5100, or Canada and the authorized dealer to resolve arbitrator’s award is binding on both you and...
Page 267: Customer Assistance
Email: expcac@ford.com Email: prcac@ford.com engine damage. Ford Motor Company or www.ford.com.pr Ford of Canada is not responsible for any For customers in Guam, the Commonwealth damage caused by use of improper fuel. of the Northern Mariana Islands (CNMI), If your vehicle must be serviced while you Using leaded fuel may also result in difficulty America Samoa, and the U.S.
Page 268: Ordering Additional Owner'sliterature
To order the publications in this portfolio, register your vehicle identification number contact Helm, Incorporated at: (VIN) and new address with Ford Motor Company Export Operations & Global Growth HELM, INCORPORATED Initiatives by emailing expcac@ford.com.
Page 269: Reporting Safety Defects (Canada Only)
You can also obtain other information Highway Traffic Safety Administration remedy campaign. However, NHTSA about motor vehicle safety from (NHTSA) in addition to notifying Ford cannot become involved in individual http://www.safercar.gov. Motor Company. problems between you, your dealer, or Ford Motor Company.
Page 270: Fuse Specification Chart
Fuses The power distribution box is in the engine FUSE SPECIFICATION CHART WARNINGS compartment. It has high-current fuses that To reduce risk of electrical shock, protect your vehicle's main electrical systems Power Distribution Box always replace the cover to the power from overloads.
Page 271 Fuses E144783 MKZ Hybrid (), enUSA...
Page 272 Fuses Fuse or relay number Fuse amp rating Protected components Wiper Motor 2 – Not used Autowipers – Blower motor relay Power point 3 - back of console – Not used Powertrain control module - vehicle power 1 Powertrain control module - vehicle power 2 –...
Page 273 Fuses Fuse or relay number Fuse amp rating Protected components Powertrain control module vehicle power 5 Powertrain control module vehicle power 6 – Run/start relay Power point 2 - console PHEV transmission oil pump Powertrain and hybrid powertrain control module - keep alive power Run/start electronic power assist steering Run/start lighting...
Page 274 Fuses Fuse or relay number Fuse amp rating Protected components Run/start anti-lock brake system Run/start powertrain control module PHEV fuel door solenoid – Not used Hybrid content vehicle power 5 – Not used – Not used – Not used – Not used Electronic steering column lock PHEV charger fan...
Page 275 Fuses Fuse or relay number Fuse amp rating Protected components – Vacuum pump #1 relay – Vacuum pump #2 relay – Fuel pump relay – Horn relay – Not used – Not used Heated washer nozzle Vacuum pump monitor Alt Sen or charge port LT Brake on/off switch Horn –...
Page 276 Fuses Fuse or relay number Fuse amp rating Protected components Hybrid content vehicle power 1 Hybrid content vehicle power 2 Power seats Hybrid content vehicle power 4 Hybrid content vehicle power 3 Micro fuse Dual micro fuse M-type fuse J-type fuse MKZ Hybrid (), enUSA...
Page 277 Fuses Power Distribution Box - Bottom There are fuses located on the bottom of the fuse box. To access the bottom of the fuse box, do the following: 1. Release the two latches, located on both sides of the fuse box. 2.
Page 278 Fuses E144949 MKZ Hybrid (), enUSA...
Page 279 Fuses Fuse or relay number Fuse amp rating Protected components Fuel pump Not used Not used Vacuum pump relay PWM fan Left side windshield defroster Body control module 1 Not used PHEV charger Front heated seat Right side windshield defroster Body control module 2 MKZ Hybrid (), enUSA...
Page 280 Fuses Fuse or relay number Fuse amp rating Protected components Heated rear window Anti-lock brake system valves Passenger seat Not used Panoramic roof #1 Rear climate controlled seats Driver seat module Not used iShifter Transmission oil pump Front climate controlled seats Not used Blower motor MKZ Hybrid (), enUSA...
Page 281 Fuses Fuse or relay number Fuse amp rating Protected components Power decklid Inverter – Not used Wiper motor #1 Not used Panoramic roof #2 M-type fuse J-type fuse Passenger Compartment Fuse Panel The fuse panel is under the instrument panel to the left of the steering column.
Page 282 Fuses E145984 MKZ Hybrid (), enUSA...
Page 283 Fuses Fuse or relay number Fuse amp rating Protected components Lighting (ambient, glove box, vanity, dome, trunk) Memory seats, Lumbar, Power mirror 7.5A Driver door unlock Not used (spare) Subwoofer amplifier, THX amplifier Heated seat relay coil Not used (spare) Not used (spare) Not used (spare) Power trunk logic eypad...
Page 284 Fuses Fuse or relay number Fuse amp rating Protected components Climate control 7.5A Gear shift Steering wheel column 7.5A Instrument cluster Datalink logic Battery electronic control module DCDC Datalink/Gateway module Decklid/Liftglass release Child lock Not used (spare) Ignition Push button start/stop Passenger airbag disabled indicator, Transmission range Adaptive headlamps Humidity and in-car temperature...
Page 285 Fuses Fuse or relay number Fuse amp rating Protected components Adaptive cruise control Occupant classification sensor Delayed accessory (power inverter, moonroof, all smart window, driver window switch pack) Central lock/unlock Driver door (window, mirror) Front passenger door (window, mirror) Moonroof THX amplifier Rear driver side door (window) Rear passenger side door (window)
Page 286 Fuses Fuse or relay number Fuse amp rating Protected components Display Adaptive cruise control Radio frequency receiver Radio Run/start (fuse #19, 20, 21, 22, 35, 36, 37, circuit breaker) Restraints control module Auto-dimming rear view mirror Auto high beam Heated seat module All-wheel drive Lane keeping system Not used (spare)
Page 287: Changing A Fuse
Fuses CHANGING A FUSE Fuses WARNING You must replace a failed fuse with one that has the specified amperage rating. If you use a fuse with a higher amperage rating, you may cause severe wire damage and may start a fire. E142430 A fuse may fail if electrical components in the vehicle are not properly working.
Page 288: Maintenance
Make sure that nothing gets caught in maintain its roadworthiness and resale value. To reduce the risk of vehicle damage moving parts. There is a large network of Ford authorized and/or personal burn injuries, do not dealers that are there to help you with their •...
Page 289: Opening And Closing The Hood
Maintenance 2. Go to the front of the vehicle and find the OPENING AND CLOSING THE UNDER HOOD OVERVIEW secondary release lever, which is located HOOD under the front of the hood, near the WARNING Lincoln badge. The inverter system controller contains 3.
Page 290 Maintenance E146046 Engine coolant reservoir cap Engine oil filler cap Engine air cleaner cover MKZ Hybrid (), enUSA...
Page 291: Engine Oil Dipstick
Maintenance Brake fluid reservoir cap Power distribution box Inverter system controller Inverter system controller coolant reservoir cap Engine oil dipstick Windshield washer fluid reservoir cap Adding Engine Oil ENGINE OIL DIPSTICK ENGINE OIL CHECK Note: Do not remove the filler cap when the engine is running.
Page 292: Engine Coolant Check
1. Remove the filler cap. should be tested with a refractometer such similarly, with the inverter system controller 2. Add engine oil that meets the Ford cooling system generally operating at a lower as Robinair Coolant and Battery specifications. See Capacities and Refractometer 75240.
Page 293 Maintenance Checking the Inverter System Note: For best results, coolant concentration WARNINGS Controller Coolant should be tested with a refractometer such To reduce the risk of personal injury, as Robinair Coolant and Battery make sure the engine is cool before When the engine is cold, check the Refractometer 75240.
Page 294 Do not mix different colors or types of • Do not use alcohol, methanol, brine or coolant meeting the Ford specification in coolant in your vehicle. Make sure the any engine coolants mixed with alcohol order to avoid plugging the small coolant correct coolant is used.
Page 295: Severe Climates
Recycled Engine Coolant Engine coolant concentrations above 60% will decrease the overheat 1. Open the inverter system controller Ford Motor Company does not recommend protection characteristics of the engine coolant reservoir cap. the use of recycled engine coolant since a coolant and may cause engine damage.
Page 296 Maintenance What You Should Know About Fail-Safe When this occurs the vehicle will still operate. WARNINGS Cooling However: operation, and may completely shut down • The engine power will be limited. without warning, potentially losing engine If the engine coolant supply is depleted, this power, power steering assist, and power •...
Page 297: Automatic Transmission Fluid Check
Add fluid to fill the reservoir if the level is low. The automatic transmission does not have Only use a washer fluid that meets Ford a transmission fluid dipstick. specifications. See Capacities and POWER STEERING FLUID CHECK Have an authorized dealer check and change Specifications (page 346).
Page 298: Fuel Filter
FUEL FILTER WARNINGS necessary, see an authorized dealer to Keep batteries out of reach of children. replace the low voltage battery with a Ford Your vehicle is equipped with a lifetime fuel Batteries contain sulfuric acid. Avoid recommended replacement low voltage filter that is integrated with the fuel tank.
Page 299 When a battery replacement is required, the to restore the settings: battery should only be replaced with a Ford 9. Drive your vehicle at least 10 miles (16 1. With the vehicle at a complete stop, set recommended replacement battery that kilometers) to completely relearn the idle the parking brake.
Page 300: Checking The Wiper Blades
Maintenance Note: Always dispose of automotive Note: Make sure that the wiper blade locks CHANGING THE WIPER BLADES batteries in a responsible manner. Follow into place. Lower the wiper arm and blade your local authorized standards for disposal. back to the windshield. The wiper arms will The wiper arms can be manually moved Call your local authorized recycling center automatically return to their normal position...
Page 301 Maintenance Headlamp Aiming Target 2. Measure the height of the headlamp bulb 4. On the wall or screen you will observe a center from the ground and mark an 8 flat zone of high intensity light located at foot (2.4 meter) horizontal reference line the top of the right hand portion of the on the vertical wall or screen at this beam pattern.
Page 302: Changing A Bulb
Maintenance Horizontal Aim Adjustment condensation occurs, a thin film of mist can Take your vehicle to a dealer for service if form on the interior of the lens. The thin mist any of the above conditions of unacceptable Horizontal aim is not required for this vehicle eventually clears and exits through the vents moisture are present.
Page 303 Maintenance Function Trade name Park lamp - front Turn lamp - front Tail and brake lamp - high series Tail and brake lamp - low series Reverse lamp Turn lamp - rear - high series Turn lamp - rear - low series Side marker lamp - rear License plate lamp Trunk lamp...
Page 304: Changing The Engine Air Filter
Maintenance Note: Failure to use the correct air filter 5. Install the new engine air filter element CHANGING THE ENGINE AIR element may result in severe engine to the engine air cleaner assembly. FILTER damage. The customer warranty may be 6.
Page 305: General Information
Washer Fluid (Canada only) [CXC-37-(A, or soap, such as dish washing or laundry B, D or F)] liquid. These products can discolor and Your Ford or Lincoln authorized dealer has spot painted surfaces. many quality products available to clean your •...
Page 306: Waxing
Vehicle Care Stripes or Graphics (if equipped) • Do not apply cleaning product to hot WAXING surfaces and do not leave cleaning Do not use a commercial or high-pressure product on chrome surfaces longer than Regular waxing is necessary to protect your sprayer on the surface or edge of stripes and the time recommended.
Page 307: Cleaning The Engine
Vehicle Care • Do not allow wax to come in contact with When washing: CLEANING THE WINDOWS AND any non-body (low-gloss black) colored • Take care when using a power washer WIPER BLADES trim. The wax will discolor or stain the to clean the engine.
Page 308: Cleaning The Interior
Vehicle Care Cleaning Black Label Interior (If Note: Do not use household cleaning CLEANING THE INTERIOR products or glass cleaners, which can stain Equipped) and discolor the fabric and affect the flame WARNINGS Note: Alcantara microfiber cloth fabric is retardant abilities of the seat materials. Do not use cleaning solvents, bleach made of polyester microfiber with For fabric, carpets, cloth seats, safety belts...
Page 309: Cleaning The Instrument Panel And Instrument Cluster Lens
Vehicle Care Type of Stain Cleaning Procedure Fruit juice, jam, jelly, syrup or ketchup. Use lukewarm water and rinse by dabbing with clean water. Blood, egg, excrement or urine. Use cold water and rinse by dabbing with clean water. Avoid warm water because it makes these substances coagulate.
Page 310: Cleaning Leather Seats
Vehicle Care • Wash or wipe your hands clean if you 4. If necessary, apply more soap and water Note: Test any cleaner or stain remover on have been in contact with certain solution or cleaning product to a clean, an inconspicuous area.
Page 311: Repairing Minor Paint Damage
Vehicle Care Note: Industrial-strength or heavy-duty • Rinse thoroughly with a strong stream of REPAIRING MINOR PAINT cleaners in combination with brush agitation water when you have completed the DAMAGE to remove brake dust and dirt, could wear cleaning process. away the clear coat finish over a period time.
Page 312 Vehicle Care General Cooling system • Cover interior trim to prevent fading. • Keep all rubber parts free from oil and • Store all vehicles in a dry, ventilated • Protect against freezing temperatures. solvents. place. • When removing your vehicle from •...
Page 313 Vehicle Care Miscellaneous • Check brake pedal operation. Drive your vehicle 15 ft (4.5 m) back and forth to • Make sure all linkages, cables, levers and remove rust build-up. pins under your vehicle are covered with • Check fluid levels (including coolant, oil grease to prevent rust.
Page 314: Wheels And Tires
Sealant filling clear tube Note: The temporary mobility kit canister Sealant tube - tire valve connector contains enough sealant compound for one tire repair only. See your authorized Ford Yellow cap tool dealer for additional replacement sealant Air compressor hose canisters.
Page 315: Wheels And Tires
Do not store the kit unsecured inside the • When using the kit, leave the engine Ford dealer or tire repair shop to have your passenger compartment of the vehicle running (only if the vehicle is outdoors or tire inspected.
Page 316 Wheels and Tires What to do when a Tire Is Punctured Preparation: Park the vehicle in a safe, level and secure area, away from moving traffic. A tire puncture within the tire tread area can Turn the hazard lights on. Apply the parking be repaired in two stages with the kit.
Page 317 Wheels and Tires 8. Inflate the tire to the pressure specified After 4 miles (6 kilometers), stop and by the tire label located on the driver check the tire pressure. See Second door or the door jamb area. While the stage: Checking tire pressure.
Page 318 (hose). You can obtain and replace sealing compound and spare parts at an authorized Ford dealer or tire dealer. Empty sealant bottles may be disposed of at home. However, liquid residue from the sealing...
Page 319 Note: If you experience any difficulties with the removal or installation of the sealant canister, consult your Ford Motor Company authorized dealer for assistance. E144625 3. Using the yellow cap tool, press the tab located on the kit compressor housing while pulling up on the sealant canister.
Page 320 Type 2 Note: The temporary mobility kit contains enough sealant compound in the canister for one tire repair only. See your authorized Ford dealer for replacement sealant canisters. E175977 Air compressor (inside) Selector switch On and off button...
Page 321 (only if the vehicle is outdoors or (200 km). Drive only to the closest authorized Accessory power plug in a well-ventilated area) so the Ford dealer or tire repair shop to have your Casing/housing compressor does not drain the vehicle's tire inspected.
Page 322 First Stage: Reinflating the Tire with on the wheel must be replaced by an pierced the tire. If a puncture is located in Sealing Compound and Air authorized Ford dealer. the tire sidewall, stop and call roadside • Operating the kit could cause an assistance.
Page 323 Wheels and Tires 5. Remove the warning sticker found on the casing/housing and place it on the top of the instrument panel or the center of the dash. 6. Start the vehicle leave the engine running so the compressor does not drain the vehicle’s battery.
Page 324 Wheels and Tires 8. Inflate the tire to the pressure listed on 9. When the recommended tire pressure is the tire label located on the driver's door reached, turn off the kit, unplug the or the door jamb area. The initial air power cable, and disconnect the hose pressure gauge reading may indicate a from the tire valve.
Page 325 OFF authorized Ford dealer or tire dealer, or in unplugging. in order to get an accurate pressure accordance with local waste disposal reading.
Page 326 Wheels and Tires Removal of the sealant canister from the 2. Unwrap the power cord. 4. Rotate the sealant canister up 90 degrees and pull away from casing/housing to remove. Installation of the sealant canister to the 1. With the canister held perpendicular to the housing, insert the canister nozzle into the connector and push until seated.
Page 327: Tire Care
Information About Uniform Tire Quality Grading Note: If you experience any difficulties with the removal or installation of the sealant canister, consult your authorized Ford dealer for assistance. Be sure to check the sealant compound’s use-by date regularly. The use-by date is on...
Page 328 U.S. Department of Transportation Tire The traction grade assigned to this quality grades: The U.S. Department of tire is based on straight-ahead Transportation requires Ford Motor The temperature grades are A (the braking traction tests, and does not Company to give you the following highest), B and C, representing the tire’s...
Page 329 Wheels and Tires passenger car tires must meet under the • Standard load: A class of P-metric or • Recommended inflation pressure: Federal Motor Vehicle Safety Standard Metric tires designed to carry a The cold inflation pressure found on No. 139. Grades B and A represent maximum load at 35 psi [37 psi (2.5 the Safety Compliance Certification higher levels of performance on the...
Page 330 Wheels and Tires Information Contained on the Tire Information on P Type Tires A. P: Indicates a tire, designated by the Sidewall Tire and Rim Association, that may be used for service on cars, sport utility Both U.S. and Canada Federal vehicles, minivans and light trucks.
Page 331 Wheels and Tires F. 95: Indicates the tire's load index. It Letter rating Speed rating is an index that relates to how much Letter rating Speed rating weight a tire can carry. You may find this 168 mph (270 km/h) 81 mph (130 km/h) information in your owner’s manual.
Page 332 Wheels and Tires digits. For example, 2501 means the K. Maximum Load: Indicates the • Treadwear The treadwear grade is 25th week of 2001. The numbers in maximum load in kilograms and pounds a comparative rating based on the between are identification codes used that can be carried by the tire.
Page 333 Wheels and Tires M. Maximum Permissible Inflation C. Maximum Load Dual lb (kg) at psi Pressure: Indicates the tire (kPa) cold: Indicates the maximum load manufacturers' maximum permissible and tire pressure when the tire is used pressure or the pressure at which the as a dual;...
Page 334 Inflate all tires to the new tires to match the new wheel E142545 inflation pressure recommended by Ford diameter. Motor Company. T type tires have some additional information beyond those of P type tires;...
Page 335 Wheels and Tires You are strongly urged to buy a reliable Always inflate your tires to the Ford pillar, door-latch post, or the door edge tire pressure gauge, as automatic recommended inflation pressure even that meets the door-latch post, next to...
Page 336 Wheels and Tires Note: If you are checking tire pressure Note: If you overfill the tire, release air 7. Check the sidewalls to make sure when the tire is hot, (for example driven by pressing on the metal stem in the there are no gouges, cuts or bulges.
Page 337 Wheels and Tires Improper or inadequate vehicle When the tread is worn down to one maintenance can cause tires to wear sixteenth of an inch (2 mm), tires must WARNING abnormally. Inspect all your tires, be replaced to help prevent your vehicle including the spare, frequently, and from skidding and hydroplaning.
Page 338 Use of any tire or wheel not sidewall, the following precautions must for traceability. This information is used recommended by Ford can affect the be taken to protect the person mounting to contact customers if a tire defect...
Page 339 (1.38 bar) greater than the maximum pressure monitoring system. Driving habits have a great deal to do pressure, a Ford dealer or other tire with your tire mileage and safety. If the TPMS indicator is flashing, your service professional should do the TPMS is malfunctioning.
Page 340 Wheels and Tires Highway Hazards Tire and Wheel Alignment Tire Rotation No matter how carefully you drive A bad jolt from hitting a curb or pothole Note: If your tires show uneven wear there’s always the possibility that you can cause the front end of your vehicle ask an authorized dealer to check for may eventually have a flat tire on the to become misaligned or cause damage...
Page 341: Using Snow Chains
WARNINGS Summer Tires If you choose to install snow tires on Your Ford vehicle may be equipped with your vehicle, they must be the same summer tires to provide superior size, construction, and load range as the performance on wet and dry roads.
Page 342: Tire Pressure Monitoring System
Wheels and Tires As an added safety feature, your vehicle has Your vehicle has also been equipped with a TIRE PRESSURE MONITORING been equipped with a tire pressure TPMS malfunction indicator to indicate when SYSTEM monitoring system (TPMS) that illuminates a the system is not operating properly.
Page 343 Wheels and Tires Understanding Your Tire Pressure The tire pressure monitoring system Note: Each road tire is equipped with a tire complies with part 15 of the FCC rules and pressure sensor located inside the wheel Monitoring System with RSS-210 of Industry Canada. Operation and tire assembly cavity.
Page 344 Wheels and Tires To restore the full functionality of the tire When you Believe your System is not pressure monitoring system, have the Operating Properly damaged road wheel and tire assembly The main function of the tire pressure repaired and remounted on your vehicle. monitoring system is to warn you when your tires need air.
Page 345 Wheels and Tires Low tire pressure warning light Possible cause Customer action required Solid warning light Tire(s) under-inflated 1. Make sure tires are at the proper pressure. See Inflating your tires in this chapter. 2. After inflating your tires to the manufac- turer’s recommended pressure as shown on the Tire Label (located on the edge of driver’s door or the B-Pillar), the vehicle must be driven for at least two minutes over 20 mph (32 km/h) before the...
Page 346 Wheels and Tires When Inflating your Tires How Temperature Affects your Tire This lower pressure value may be detected Pressure by the TPMS as being significantly lower than When putting air into your tires (such as at a the recommended inflation pressure and gas station or in your garage), the tire The tire pressure monitoring system monitors activate the TPMS warning light for low tire...
Page 347: Technical Specifications
100 (135) Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal).
Page 348 Wheels and Tires E145950 Wheel pilot bore Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles. MKZ Hybrid (), enUSA...
Page 349: Capacities And Specifications
Capacities and Specifications ENGINE SPECIFICATIONS Engine 2.0L ATK iVCT Engine Cubic inches Required fuel Minimum 87 octane Firing order 1-3-4-2 Ignition system Coil on plug (COP) Compression ratio 12.3:1 Spark plug gap 0.051 in. ± 0.002 in. (1.3 mm ± 0.05 mm) MKZ Hybrid (), enUSA...
Page 350: Motorcraft Parts
We recommend Motorcraft replacement parts available at your Lincoln dealer or at fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor Company’s specifications and are engineered for your vehicle. Use of other parts may impact vehicle performance, emissions and durability. Your warranty may be void for any damage related to use of other parts.
Page 351: Vehicle Identification Number
Capacities and Specifications VEHICLE IDENTIFICATION VEHICLE CERTIFICATION LABEL NUMBER The vehicle identification number is located on the left-hand side of the instrument panel. E142477 World manufacturer identifier Brake system, Gross Vehicle Weight Rating, Restraint Devices and their locations E167469 Make, vehicle line, series, body The National Highway Traffic Safety type Administration Regulations require that a...
Page 352: Transmission Code Designation
Capacities and Specifications The transmission code is on the Safety TRANSMISSION CODE Compliance Certification Label. The following DESIGNATION table shows the transmission code along with the transmission description. E167814 Description Code Electronic continuously variable transmission (ECVT), automatic, power split, shift by wire MKZ Hybrid (), enUSA...
Page 353: Capacities And Specifications - 2.0L Hybrid
Capacities and Specifications CAPACITIES AND SPECIFICATIONS - 2.0L HYBRID Capacities WARNING The air conditioning refrigerant system contains refrigerant R-134a under high pressure. Opening the air conditioning refrigerant system can cause personal injury. Have the air conditioning refrigerant system serviced only by qualified personnel. Item Capacity Engine oil...
Page 354: Capacities And Specifications
Capacities and Specifications Specifications Materials Name Specification Motor oil: WSS-M2C947-A Motorcraft SAE 0W-20 Synthetic Blend Motor Oil XO-0W20-QSP Engine coolant (U.S.): WSS-M97B44-D2 Motorcraft Orange Antifreeze/Coolant Prediluted VC-3DIL-B Engine coolant (Canada): WSS-M97B44-D2 Motorcraft Orange Antifreeze/Coolant Prediluted CVC-3DIL-B Inverter system controller coolant (U.S.) WSS-M97B44-D2 Motorcraft Orange Antifreeze/Coolant Prediluted VC-3DIL-B...
Page 355 Capacities and Specifications Name Specification Automatic transmission fluid (U.S.): WSS-M2C938-A Motorcraft MERCON LV Automatic Transmission Fluid MERCON LV XT-10-QLVC Automatic transmission fluid (Canada): WSS-M2C938-A Motorcraft MERCON LV Automatic Transmission Fluid MERCON LV CXT-10-LV12 Windshield washer fluid (U.S.): WSS-M14P19-A Motorcraft Premium Windshield Wash Concentrate with Bitterant ZC-32-B2 Windshield washer fluid (Canada): WSS-M14P19-A...
Page 356 If you use oil and fluids that do not meet the is not mandatory. Only use fluid that meets defined specification and viscosity grade, Ford specifications. Motor oils of the this may lead to: recommended viscosity grade that meet API •...
Page 357 Note: Ford recommends using DOT 4 Low Viscosity (LV) High Performance Brake Fluid or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended...
Page 358: Audio System
Ballpoint pens may damage CDs. Please toward the edge. Do not clean in a circular compact discs may not function correctly contact an authorized dealer for further motion. when used in Ford CD players. information. MKZ Hybrid (), enUSA...
Page 359: Audio Unit - Vehicles With: Premium Am/Fm/Cd
Audio System Do not expose discs to direct sunlight or heat • MP3 and WMA folder mode represents In track mode, the system displays and plays sources for extended periods. a folder structure consisting of one level the structure as if it were only one level deep of folders.
Page 360 Audio System Note: The MyLincoln Touch system controls most of the audio features. See Entertainment (page 385). E146318 CD slot: Insert a CD. Eject: Eject a CD. TUNE +/-: In radio mode, select a frequency band and press one of the TUNE buttons. The system stops at the first station it finds in that direction.
Page 361: Media Hub
Audio System Volume:: Tap either side of the slider, or slide your finger across the control to increase or decrease the volume level on the system. To slowly increase or decrease the volume level, press and hold either end of the slider. Power: Switch the audio system on and off by pressing the button.
Page 362: Mylincoln Touch
MyLincoln Touch GENERAL INFORMATION WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
Page 363: Mylincoln Touch
MyLincoln Touch E161890 Phone Navigation (or Information if your vehicle is not equipped with Navigation) Climate Settings EV Information Home MKZ Hybrid (), enUSA...
Page 364 MyLincoln Touch Information Entertainment Press to select any of the following: • Messaging This system uses a four-corner strategy to • Driver Settings provide quick access to several vehicle • Settings features and settings. The touchscreen • Recirculated Air NAVIGATION provides easy interaction with your cellular •...
Page 365 MyLincoln Touch EV Information Press to select any of the following: • Make sure your hands are clean and dry. • • Keep metal and other conductive Press to access features specific material away from the surface of the to your hybrid or plug-in hybrid •...
Page 366 MyLincoln Touch Using Your Steering Wheel Controls Cleaning the Touchscreen Display • SEEK and PHONE ACCEPT: • While in radio mode, press to seek Depending on your vehicle and option Use a clean, soft cloth such as one used for between memory presets or press package, you can use your steering wheel cleaning glasses.
Page 367 MyLincoln Touch Safety Information Speed-restricted Features • Do not attempt to service or repair the system. See an authorized dealer. Some features of this system may be too WARNING • Do not operate playing devices if the difficult to use while your vehicle is moving power cords or cables are broken, split Driving while distracted can result in so they are restricted from use unless your...
Page 368 MyLincoln Touch Restricted Features System Functionality Editing the keypad code Enabling Valet Mode Editing settings while the rear view camera or active park assist are active Wi-Fi and Wireless Editing wireless settings Editing the list of wireless networks Videos, Photos and Playing video Graphics Editing the screen's wallpaper or adding new wallpaper...
Page 369 The log profile and other system data Company and Ford of Canada do not access vehicle that links to that cellular phone. This may be used to improve the system and help...
Page 370 MyLincoln Touch Accessing and Adjusting Modes Through Your Right Vehicle Information Display (If Equipped) E145459 MKZ Hybrid (), enUSA...
Page 371 MyLincoln Touch The display is located on the right side of Note: If your vehicle is not equipped with your instrument cluster (A). You can use your Navigation, Compass appears in the display steering wheel controls to view and make instead of Navigation.
Page 372 MyLincoln Touch Helpful Hints When using voice commands, words and These commands can be said at any time icons may appear in the lower left status bar during a voice session • Make sure the interior of your vehicle is indicating the status of the voice session as quiet as possible.
Page 373 MyLincoln Touch • Interaction Mode: Novice mode provides Available voice commands detailed interaction and guidance while Available voice commands "Voice settings list of commands" the advanced mode has less audible "Audio list of commands" interaction and more tone prompts. "Help" •...
Page 374 MyLincoln Touch Using Voice Commands with the • Phone Candidate Lists Touchscreen Options • Voice Control Volume. Voice settings using voice commands Your voice system has a dual mode feature To access these settings using voice "Confirmation prompts off" which allows you to switch between using commands: voice commands and making on-screen "Confirmation prompts on"...
Page 375: Settings
MyLincoln Touch SETTINGS E161968 Clock Display Sound Vehicle Settings Help MKZ Hybrid (), enUSA...
Page 376 MyLincoln Touch Under this menu, you can set your You can also turn the outside air temperature • Mode allows you to set the screen to a clock, access and adjust the display off and on. It appears at the top certain brightness or have the system E142607 display, sound and vehicle settings...
Page 377 MyLincoln Touch Note: Photographs with extremely large • Camera Settings. dimensions (such as 2048 x 1536) may not Sound • Enable Valet Mode. be compatible and appear as a blank (black) Bass image on the display. Ambient Lighting (If Equipped) Your system allows you to upload and view Midrange When you turn this feature on, ambient...
Page 378 MyLincoln Touch When done making your selections, press You can find more information on the rear After you press Continue, the system locks Run Vehicle Health Report Now if you want view camera in another chapter. See Rear until you enter the PIN again. your report.
Page 379 MyLincoln Touch System Touch Panel Button Beep Select to have the system beep to confirm button choices made through the climate or audio system. Keyboard Layout Have the touchscreen keyboard display in QWERTY or ABC format. Install Applications Install any downloaded applications or view the current software licenses. Master Reset Select to restore factory defaults.
Page 380 MyLincoln Touch Voice control Phone Candidate Lists Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off. Voice Control Volume This allows you to adjust the system’s voice volume level. Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings Media Player Press the Settings icon >...
Page 381 MyLincoln Touch Media player Gracenote Database Info This allows you to view the version level of the Gracenote Database. Gracenote Management With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off. Cover Art Priority With this feature on, the Gracenote Database supplied cover art for your music files.
Page 382 MyLincoln Touch Navigation Route Preferences Choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination.
Page 383 MyLincoln Touch Navigation Have the system display where there may be reduced visibility. Have the system turn on your radio for traffic announcements. Have the system avoid traffic problems automatically. Switch traffic alert notifications on and off. Have the system display accident icons. Have the system display traffic jam icons.
Page 384 MyLincoln Touch Phone Bluetooth Devices Connect, disconnect, add or delete a device, as well as save it as a favorite. Bluetooth Turn Bluetooth on and off. Do Not Disturb Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle.
Page 385 MyLincoln Touch Wireless & Internet play games. Using this Wi-Fi feature, Press the Settings icon > Settings everyone in your vehicle can also gain > Wireless & Internet, then select Your system has a Wi-Fi feature that creates E142607 access the internet if you have a USB mobile from the following: a wireless network within your vehicle, broadband connection inside your vehicle,...
Page 386 MyLincoln Touch Wi-fi USB Mobile Broadband Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection.
Page 387 MyLincoln Touch Help Where Am I? View your vehicle's current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, you do not see this button. System Information Touchscreen system serial number Your vehicle identification number (VIN) Touchscreen system software version Navigation system version Map database version...
Page 388: Entertainment
MyLincoln Touch To access Help using the voice commands, say "Help". The system provides allowable press the voice button, then, after the tone, voice commands for the current mode. ENTERTAINMENT E161892 AM 1 and AM AST FM 1, FM 2 and FM AST SIRIUS MKZ Hybrid (), enUSA...
Page 389: Mkz Hybrid (), Enusa
MyLincoln Touch Touch this button to scroll down for more options, such as SD Card, BT Stereo and A/V In These buttons change with the media mode you are in. Radio memory presets and CD controls. Note: Some features may not be available "BROWSE"...
Page 390: Mkz Hybrid (), Enusa
MyLincoln Touch Note: This is only available when your "BROWSE" Sample commands MyLincoln Touch system language is set to "Play <name (song or album)> by <artist North American English. "Sirius Channel Guide" name>" Sample commands "Sirius <0-223>" "USB" "<87.9-107.9>" "Help" "Sports games"...
Page 391: Mkz Hybrid (), Enusa
MyLincoln Touch TAG Button Memory Presets • Treble • Balance and Fade This feature is available when HD Radio is Save a station by pressing and holding one on, and allows you to tag a song to download • THX Deep Note Demo of the memory preset areas.
Page 392: Mkz Hybrid (), Enusa
MyLincoln Touch HD Radio technology is the digital evolution TAG allows you to save a song to download of analog AM/FM radio. Your system has a later when you are on an acquired HD Radio special receiver that allows it to receive station and the feature is on.
Page 393: Mkz Hybrid (), Enusa
MyLincoln Touch When HD Radio broadcasts are active, you • Memory presets allow you to save an Note: As with any saved radio station, you can access the following functions: active channel as a memory preset. cannot access the saved station if your Touch and hold a memory preset slot vehicle is outside the station s reception •...
Page 394: Mkz Hybrid (), Enusa
MyLincoln Touch In order to provide the best possible technology. Independent entities own and experience, use the contact form to report operate each station. These stations are any station issues found while listening to a responsible for ensuring all audio streams station broadcasting with HD Radio and data fields are accurate.
Page 395: Mkz Hybrid (), Enusa
HD Radio logos are proprietary trademarks E142599 steering wheel controls. When of iBiquity Digital Corp. Ford Motor Company prompted, say any of the following "<87.9-107.9> HD" and iBiquity Digital Corp. are not responsible commands.
Page 396: Mkz Hybrid (), Enusa
MyLincoln Touch "RADIO" "RADIO" "TUNE" "Set PTY" "AM autoset preset <#>" "Browse" "AM preset <#>" "FM" "Tune" "FM" "FM <87.9-107.9>" "Help" "FM <87.9-107.9>" If available. "FM <87.9-107.9> HD <#>" "FM <87.9-107.9> HD <#>" If you have said "Browse", see the "Browse" "FM autoset"...
Page 397: Mkz Hybrid (), Enusa
MyLincoln Touch Sound Settings Replay "TUNE" Touch this button to adjust settings for: Replay audio on the current channel. You "Preset <#>" can replay approximately 45 minutes of • Bass "Help" audio as long as you have remained tuned • Midrange to the current station.
Page 398: Mkz Hybrid (), Enusa
Note: Sirius reserves the unrestricted right Note: Sirius does not support the Alert availability. to change, rearrange, add or delete feature on all channels. Ford Motor programming including canceling, moving For more information on extended Company shall not be responsible for Alert...
Page 399: Mkz Hybrid (), Enusa
MyLincoln Touch Satellite Radio Electronic Serial Number is on the System Information Screen (SR (ESN) ESN:XXXXXXXXXXXX). To access your ESN, touch the bottom left corner of the You need your ESN to activate, modify or touchscreen. Touch SIRIUS > Options. track your satellite radio account.
Page 400: Mkz Hybrid (), Enusa
MyLincoln Touch Troubleshooting tips Radio display Cause Action Acquiring... Radio requires more than two seconds to No action required. This message should produce audio for the selected channel. disappear shortly. Sat Fault/Sirius System Failure. There is an internal module or system failure If this message does not clear shortly, or with present.
Page 401: Mkz Hybrid (), Enusa
MyLincoln Touch Troubleshooting tips Radio display Cause Action Call Sirius Your satellite service is no longer available. Contact Sirius at 1-888-539-7474 to resolve 1-888-539-7474. subscription issues. None found. Check Channel Guide. All the channels in the selected category are Use the channel guide to turn off the Lock or either skipped or locked.
Page 402: Mkz Hybrid (), Enusa
MyLincoln Touch You can also advance and reverse the "SIRIUS" current track or current folder, if applicable. "TUNE" "Tune" Repeat "<Channel Name>" "Help" Touch this button to repeat the currently "Preset <#>" playing track, all tracks on the disc or turn If you have said "Sports game", see the "SAT"...
Page 403: Mkz Hybrid (), Enusa
MyLincoln Touch • Bass If you are not listening to a CD, press the "CD" voice button and, after the tone, say "CD", • Midrange "Shuffle off" then any of the following commands. • Treble "Help" • Balance and Fade "CD"...
Page 404: Mkz Hybrid (), Enusa
MyLincoln Touch USB Port In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port.
Page 405: Mkz Hybrid (), Enusa
MyLincoln Touch Similar Music Note: Your vehicle may not have all these You can also touch What’s Playing to hear sound settings. how the system pronounces the current band This feature allows you to choose music and song. This can be helpful when using Media Player Settings allows you to select similar to what is currently playing.
Page 406: Mkz Hybrid (), Enusa
MyLincoln Touch "USB" or "SD CARD" "USB" or "SD CARD" "USB" or "SD CARD" "Play playlist <name>" "Repeat one" "Browse" "Play podcast <name>" "Shuffle" "Next" "Play podcast episode <name>" "Shuffle album" "Pause" "Play similar music" "Shuffle off" "Play" "Play song <name>" "What's this?"...
Page 407: Mkz Hybrid (), Enusa
MyLincoln Touch Supported Media Players, Formats and "BROWSE" "BROWSE" Metadata Information "All audiobooks" "Artist <name>" SYNC is capable of hosting nearly any digital "All authors" "Audiobook <name>" media player, including iPod, Zune , plays from device players, and most USB drives. "All composers"...
Page 408: Mkz Hybrid (), Enusa
MyLincoln Touch Bluetooth Audio A/V Inputs WARNINGS Store the portable music player in a Your system allows you to stream audio over WARNINGS secure location, such as the center your vehicle's speakers from your connected, Driving while distracted can result in console or the glove box, when your vehicle Bluetooth-enabled cellular phone.
Page 409: Mkz Hybrid (), Enusa
MyLincoln Touch To use the auxiliary input jack feature, make 7. Adjust the sound on your portable music sure that your portable music player is player until it reaches the level of the FM designed for use with headphones and that station or CD by switching back and forth it is fully charged.
Page 410: Phone
MyLincoln Touch • If the music sounds distorted at lower • Control the portable media player in the listening levels, turn the portable music same manner when used with player volume down. If the problem headphones, as the auxiliary input jack persists, replace or recharge the batteries does not provide control (such as Play or in the portable media player.
Page 411 MyLincoln Touch Phone Quick Dial Phonebook History Messaging Settings • Call waiting notification. Pairing Your Phone for the First Time Hands-free calling is one of the main features of SYNC. Once you pair your phone, you can • Caller ID. WARNING access many options using the touchscreen Other features, such as text messaging using...
Page 412: Making Calls
MyLincoln Touch The first thing you must do to use the phone 4. When prompted on your phone’s display, 3. If prompted to enter a PIN on your features of SYNC is to pair your confirm that the PIN provided by SYNC device, it does not support Secure Simple Bluetooth-enabled cellular phone with SYNC.
Page 413 MyLincoln Touch Receiving Calls Phone To switch on contact picture settings, if your device supports this feature, press Phone > Touch this button to access the on-screen During an incoming call, an audible tone Settings > Manage Phonebook > Download numerical pad to enter a number and place sounds.
Page 414 MyLincoln Touch Text Messaging Composing a Text Message Text message options Note: This is a speed-dependent feature. It Note: Downloading and sending text is unavailable when your vehicle is traveling messages using Bluetooth are I’ll call you back in a few minutes. at speeds over 3 mph (5 km/h).
Page 415: Phone Settings
MyLincoln Touch Receiving a Text Message Bluetooth Text Message Notification Note: If you select View and your vehicle is Touch this tab to turn Bluetooth off or on. Select a text message notification, if traveling over 3 mph (5 km/h), the system supported by your phone.
Page 416 MyLincoln Touch Roaming Warning "PHONE" "PHONE" Touch this button to have the system alert "Do not disturb on" "Reply to text messages" you when your phone is in roaming mode. "Forward text messages" "Turn ringer off" Phone Voice Commands "Turn ringer on" "Go to hands free"...
Page 417: Electric Vehicle Information
MyLincoln Touch Your system has special electric ELECTRIC VEHICLE INFORMATION vehicle screens, which display power flow and charge settings. E161716 To access these screens, press the EV Info button. E163044 Power MKZ Hybrid (), enUSA...
Page 418 MyLincoln Touch Power E163015 Motor-to-wheel flow shows the direction of power flow between the wheels and the electric motor. Electric Motor represents the hybrid electric motor. The higher the motor power is, the larger the circle around this node. Any time the vehicle is ready to be driven, the motor node illuminates.
Page 419 MyLincoln Touch Other includes all power usage from the low voltage accessories such as the climate control fan, headlights and heated seats. The higher the power usage is from these accessories, the larger the circle around the node. This node illuminates anytime the vehicle is on since there is always some low level power in use.
Page 420 MyLincoln Touch The battery-to-motor flow includes battery Accessories indicates electrical power The climate control system may determine power the vehicle is using for acceleration. demands from your vehicle’s accessory A/C is necessary even when you turn it off. It does not include energy the vehicle is systems.
Page 421 MyLincoln Touch Engine On due to Low Gear The engine is on because the vehicle is in low gear. Shift out of low gear to return to electric mode. Battery Charging The engine is on to charge the high-voltage battery. The vehicle returns to electric mode once the battery is charged.
Page 422: Information
MyLincoln Touch INFORMATION E161889 SYNC Services Sirius Travel Link Alerts Calendar SYNC Applications MKZ Hybrid (), enUSA...
Page 423 Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation.
Page 424 If you do not want phone. which to choose. Ford or its service providers to collect your 3. Once you connect to the service, follow vehicle travel information or other 3. Say, "Services" to return to the Services...
Page 425 MyLincoln Touch speak with an operator when it has If your vehicle is not equipped with If you miss a turn, SYNC automatically asks difficulty matching your voice request. Navigation: if you want the route updated. Just say, "Yes" The live operator can assist you by when prompted and the system delivers a •...
Page 426 MyLincoln Touch SYNC Services quick tips Personalizing You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, such as work or home. You can also save favorite information like sports teams, such as Detroit Lions, or a news category.
Page 427 Sirius Travel Link. Driving while distracted can result in on an active navigation route. Note: Neither Sirius nor Ford is responsible loss of vehicle control, crash and injury. We strongly recommend that you use for any errors or inaccuracies in the Sirius Movie Listings Travel Link services or its use in vehicles.
Page 428 MyLincoln Touch Ski Conditions "SIRIUS TRAVEL LINK" Sports-related Commands Touch this button to view ski conditions for "Weather map" "WNBA" a specific area. "Help" "Help" Sirius Travel Link Voice Commands If you say "Sports headlines", "Sports If you want to hear headlines, schedules or Press the voice button on the schedules"...
Page 429 MyLincoln Touch Press Alerts, and then choose from any of Additional sports-related voice commands Additional sports-related voice commands the following services: "Golf headlines" "NFL schedule" • View the complete message "Golf leaderboard" "NFL scores" • Delete the message • Delete All messages "Golf schedule"...
Page 430 MyLincoln Touch 911 Assist Note: Before setting this feature on, make See Supplementary Restraints System (If Equipped) sure that you read the 911 Assist Privacy (page 43). Important information regarding WARNINGS Notice later in this section for important airbag deployment is in this chapter. information.
Page 431 MyLincoln Touch To make sure that 911 Assist works properly: In the Event of a Crash If you do not cancel the call, and SYNC makes a successful call, a pre-recorded • SYNC must be powered and working Not all crashes deploy an airbag or activate message plays for the 911 operator, and then properly at the time of the incident and the fuel pump shut-off (which would trigger...
Page 432 MyLincoln Touch or verbally disclosing to 911 operators your Note: Your Vehicle Health Report feature Register for Vehicle Health Report and set vehicle location or other details about your requires activation prior to use. Visit your report preferences at vehicle or crash to assist 911 operators to www.SYNCMyRide.com to register.
Page 433: Climate
MyLincoln Touch To run a report by voice command, collect more vehicle information. Ford may CLIMATE press the voice button on the use your vehicle information it collects for E142599 steering wheel and, when any purpose. If you do not want to disclose Touch the lower right corner on the prompted, say "Vehicle health report".
Page 434 MyLincoln Touch E148839 Power: Touch the button to switch the system on and off. Switching off the climate control system prevents outside air from entering the vehicle. Passenger settings: Touch the + or – to increase or decrease the air temperature on the passenger side of the vehicle. Touch the heated seat icon to switch the heated seat off and on (if equipped).
Page 435 MyLincoln Touch Note: The passenger side temperature and the DUAL indicator automatically turn on when the passenger is adjusting their temperature control. Note: See the following Smart Zone Feature section for more information on the DUAL button. Fan speed: Touch + or - to increase or decrease the volume of air circulated in your vehicle. Note: When the system is controlling the fan speed automatically, all the fan speed indicators turn off.
Page 436 MyLincoln Touch Air distribution control: Touch these buttons to switch airflow from the windshield, instrument panel, or footwell vents on or off. The system can distribute air through any combination of these vents. MAX Defrost: Touch the button to maximize defrosting. Outside air flows through the windshield vents, fan automatically adjusts to the highest speed and the temperature dial returns to the full heat position.
Page 437 MyLincoln Touch Turning the Feature Off There are additional climate control "CLIMATE" commands but in order to access them, you Press and hold the DUAL button for more "Off" have to say "Climate" first. When the system than four seconds. Both temperature displays is ready to listen, you may say any of the "On"...
Page 438: Navigation
MyLincoln Touch Note: The SD card slot is spring-loaded. To "CLIMATE" remove the SD card, just push the card in Destination "Windshield floor on" and release it. Do not attempt to pull the My Home card out to remove it; this could cause "Help"...
Page 439 MyLincoln Touch Point of Interest (POI) Categories 1. Enter the necessary information into the You can cancel the route or have the system highlighted text fields (in any order). For demo the route for you. Select Route Prefs address destination entry, the Go! button to set route preferences like avoiding Main categories appears once you enter all the necessary...
Page 440 MyLincoln Touch cityseekr Press More Information for a longer review, a list of services and facilities, the average Subcategories Note: cityseekr point of interest (POI) room or meal price as well as the website. information is limited to approximately 912 Restaurant This screen displays the point of interest icon cities (881 in the United States, 20 in Canada...
Page 441 MyLincoln Touch Parking POI Notification This icon appears when your For hotels, cityseekr can provide information selection exists in multiple such as star rating, price category, review, Set the automatic parking point of interest categories within the system. check-in and checkout times, hotel service notification.
Page 442: Map Mode
MyLincoln Touch Eco Time Penalty Avoid Areas Traffic Preferences Select a low, medium or high cost for the Choose areas which you want the system to Avoid Traffic Problems calculated Eco Route. The higher the setting, avoid when calculating a route for you. Choose how you want the system to handle the longer the time allotment is for the route.
Page 443 MyLincoln Touch 3D landmarks appear as clear, visible objects Heading up (2D map) always shows Press the speaker button on the that are typically recognizable and have a the direction of forward travel to be map to mute route guidance. When E174017 certain tourist value.
Page 444: Quick-Touch Buttons
MyLincoln Touch In 3D mode, rotate the map view by swiping Address book entry default icon(s) Waypoint indicates the location of a your finger across the shaded bar with the indicates the location on the map of waypoint on the map. The number arrows.
Page 445: Navigation Map Updates
MyLincoln Touch Navigation Map Updates Set as Dest View/Edit Route Touch this button to select a scrolled location Access these features when a route is active: Annual navigation map updates are available on the map as your destination. You may for purchase through your dealership, by •...
Page 446 MyLincoln Touch Navigation system voice commands Navigation system voice commands Navigation system voice commands "Destination favorites" "Show 3D" "Zoom out" "Destination home" "Show heading up" "Help" "Destination intersection" "Show map" These commands are only available when a navigation route is active. "Destination nearest <POI category>"...
Page 447 MyLincoln Touch "DESTINATION" "NAVIGATION" "Nearest POI" "Zoom to <distance>" "Play nametags" "Help" "POI category" If you say "Destination", you can then say any command in the "Destination" chart. "Previous destination" One-shot Destination Street Address "Street address" When you say either "Navigation destination "Help"...
Page 448: Accessories
Accessories Exterior style For a complete listing of the accessories that *Lincoln Licensed Accessory. The accessory are available for your vehicle, please contact manufacturer designs, develops and • Side-window deflectors. an authorized dealer or visit our online store therefore warrants Lincoln Licensed at www.Accessories.Lincoln.com (United •...
Page 449 Accessories For maximum vehicle performance, keep the • Mobile communications systems may following information in mind when adding harm the operation of your vehicle, accessories or equipment to your vehicle: particularly if their manufacturer did not design them specifically for automotive •...
Page 450: Appendices
• You have acquired a device ("DEVICE") rights reserved. and/or systems provided by third party that includes software licensed by Ford software and service suppliers. The • The MS SOFTWARE may interface with Motor Company and its affiliates ("FORD...
Page 451 (e.g., in the user documentation provide by or through FORD MOTOR disassemble nor permit others to reverse and in the software). Even if you receive COMPANY or its third party software and...
Page 452 You acknowledge and agree all prior versions of the SOFTWARE. content that requires the upgrade. that MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software • Termination: Without prejudice to any •...
Page 453 Appendices If FORD MOTOR COMPANY or third party software and services suppliers provide or make available to you Supplemental Components and no other EULA terms are provided along with the Supplemental Components, then the terms of this EULA shall apply.
Page 454 UPGRADES AND RECOVERY MEDIA: If the responsible for (i) the contents of any the property of the respective content owner SOFTWARE is provided by FORD MOTOR third party sites, any links contained in and may be protected by applicable COMPANY separate from the DEVICE on...
Page 455 EULA, Contains Adobe® [Flash® Player] or [AIR®] European Union export jurisdiction. You or if you desire to contact FORD MOTOR technology by Adobe Systems Incorporated. agree to comply with all applicable COMPANY for any other reason, please refer This [Licensee Product] contains [Adobe®...
Page 456 Appendices Read and follow instructions: Before using Prolonged Views of Screen: Do not access WARNING your Windows Automotive- based system, any function requiring a prolonged view of Operating certain parts of this system read and follow all instructions and safety the screen while you are driving.
Page 457 Appendices Navigation Features: Any navigation Route Safety: Do not follow the route TeleNav Software End User License features included in the system are intended suggestions if doing so would result in an Agreement to provide turn by turn instructions to get you unsafe or illegal maneuver, if you would be Please read these terms and conditions to a desired destination.
Page 458 Appendices 2. Account Information account information, as well as other consider to be unsafe, do not follow such payment and personal information provided instructions; (c) do not input destinations, or You agree: (a) when registering the Telenav by you to Telenav (directly or through the otherwise manipulate the Telenav Software, Software, to provide Telenav with true, use of the Telenav Software, is subject to...
Page 459 Appendices 3.1 License Limitations abusive, harassing, tortuous, defamatory, survival of you or others is dependent on the vulgar, obscene, libelous, or otherwise accuracy of navigation, as the maps or You agree not to do any of the following: (a) objectionable; and (f) lease, rent out, or functionality of the Telenav Software are not reverse engineer, decompile, disassemble, otherwise permit unauthorized access by...
Page 460 Appendices 5. Limitation of Liability BE LIMITED TO THE AMOUNT ACTUALLY This Agreement and performance hereunder PAID BY YOU FOR THE TELENAV will be governed by and construed in TO THE EXTENT PERMITTED UNDER SOFTWARE. SOME STATES AND/OR accordance with the laws of the State of APPLICABLE LAW, UNDER NO JURISDICTIONS DO NOT ALLOW THE California, without giving effect to its conflict...
Page 461 Appendices and all other parties shall immediately cease intended to, or shall be, granted or conferred all use of the Telenav Software. by implication, statute, inducement, estoppel Telenav’s or your failure to require Notwithstanding the foregoing, Telenav may or otherwise, and Telenav and its suppliers performance of any provision shall not affect assign this Agreement to any other party at and licensors hereby reserve all of their...
Page 462 Appendices End User License Agreement For For purposes of these terms, “HERE” shall Distribution By HERE For North mean (a) HERE North America, LLC with The headings in this Agreement are for America/APAC respect to Data for the Americas and/or the convenience of reference only, will not be Asia Pacific region and (b) HERE Europe B.V.
Page 463 Appendices License Limitations on Transfer: of vehicle navigation, positioning, dispatch, content, quality, accuracy, completeness, real time route guidance, fleet management effectiveness, reliability, fitness for a Your limited license does not allow transfer or similar applications; or (b) with, or in particular purpose, usefulness, use or results or resale of the Data, except on the condition communication with, including without...
Page 464 Appendices Severability: DAMAGES, DIRECT OR INDIRECT, WHICH and regulations administered by the Office MAY RESULT FROM THE USE OR of Foreign Assets Control of the U.S. You and HERE agree that if any portion of POSSESSION OF THIS DATA; OR FOR ANY Department of Commerce and the Bureau this agreement is found illegal or LOSS OF PROFIT, REVENUE, CONTRACTS...
Page 465 Appendices Government End Users: and is subject to the End User License Gracenote and CDDB are registered Agreement under trademarks of Gracenote. The Gracenote If the Data is being acquired by or on behalf logo and logotype, and the "Powered by which this Data was provided.
Page 466 Appendices This device may contain content belonging You agree that your non-exclusive licenses Gracenote uses a unique identifier to track to Gracenote's providers. If so, all of the to use the Gracenote Content, Gracenote queries for statistical purposes. The purpose restrictions set forth herein with respect to Data, the Gracenote Software, and of a randomly assigned numeric identifier is...
Page 467 Appendices ERROR-FREE OR THAT THE FUNCTIONING FCC ID: KMHSG1G1 The antenna used for this transmitter must OF THE GRACENOTE SOFTWARE OR not be co-located or operating in conjunction IC: 1422A-SG1G1 GRACENOTE SERVERS WILL BE with any other antenna or transmitter. Vehicle with SYNC and MyFord Touch or UNINTERRUPTED.
Page 468: Extended Service Plan (Esp)
Lincoln Extended Service Plan is honored by coverage, including bumper to bumper Lincoln ESP Can Quickly Pay for Itself all authorized Lincoln and Ford dealers in warranty repairs, and Field Service Actions. the U.S. and Canada. It is the only extended One service bill –...
Page 469: Scheduled Maintenance
Complete the information below and mail to: • Roadside Assistance benefits. prepaid, so you never have to worry about affording your vehicle maintenance. It covers Ford ESP regular checkups, routine inspections, P.O. Box 8072 preventive care and replacement of select Royal Oak, MI 48068-0039...
Page 470 Extended Service Plan (ESP) There are several Lincoln Extended Service Plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental. When you purchase Lincoln Extended Service Plan, you receive added peace-of-mind protection throughout Canada and the United States, provided by a network...
Page 471: Scheduled Maintenance
Scheduled Maintenance Failure to perform scheduled maintenance If you do not use Ford authorized parts they GENERAL MAINTENANCE invalidates warranty coverage on parts may not meet our specifications and INFORMATION affected by the lack of maintenance. depending on the part, it could affect emissions compliance.
Page 472 Additives and Chemicals display, which indicates the proper oil with multiple, complex, performance systems. This owner's manual and the Ford Workshop change interval. This interval may be up to Every manufacturer develops these systems Manual list the recommended additives and one year or 10000 miles (16000 kilometers).
Page 473 Flushing is a viable to fill and operate the system or using a maintenance checks and inspections every way to change fluid for many vehicle Ford-approved flushing chemical. month or at six-month intervals. sub-systems during scheduled maintenance. Check every month Engine oil level.
Page 474: Multi-Point Inspection
Scheduled Maintenance Check every six months Safety belts and seat latches for wear and function. Safety warning lamps (brake, ABS, airbag and safety belt) for operation. Washer spray and wiper operation. Clean or replace blades as necessary. Multi-point Inspection In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly.
Page 475 Scheduled Maintenance Multi-point inspection Exterior lamps operation Steering and linkage Fluid levels ; fill if necessary Tires for wear and proper pressure For oil and fluid leaks Windshield for cracks, chips or pits Half-shaft dust boots Washer spray and wiper operation Brake, coolant recovery reservoir, automatic transmission and window washer If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister.
Page 476: Normal Scheduled Maintenance
Scheduled Maintenance NORMAL SCHEDULED MAINTENANCE 1, 2 Normal scheduled maintenance Every 12 months or 10000 Change engine oil and filter. miles (16000 km). The oil monitoring system displays Rotate tires, inspect tire wear and measure tread depth. a message in the informa- Inspect automatic transmission fluid level.
Page 477 Scheduled Maintenance Other maintenance items Every 20000 miles (32000 Replace cabin air filter. Every 30000 miles (48000 Replace engine air filter. At 100000 miles (160000 Change engine coolant and motor/electronics coolant. Every 100000 miles Replace spark plugs. (160000 km) Every 150000 miles Change automatic transmission fluid.
Page 478: Special Operating Conditions Scheduled Maintenance
Scheduled Maintenance perform extra maintenance as indicated. If SPECIAL OPERATING CONDITIONS you operate your vehicle occasionally under SCHEDULED MAINTENANCE any of these conditions, it is not necessary to perform the extra maintenance. For If you operate your vehicle primarily in any specific recommendations, see your of the following conditions, you need to dealership service advisor or technician.
Page 479 3000 miles submerged in water. useful life. Ford Motor Company, however, (5000 kilometers). urges you to have all recommended If the available API SM or SN oils are not...
Page 480: Scheduled Maintenance Record
Scheduled Maintenance Engine Air Filter and Cabin Air Filter dirty conditions. Vehicles operated in these Replacement conditions require frequent inspection and replacement of the engine air filter and cabin The life of the engine air filter and cabin air air filter. filter is dependent on exposure to dusty and SCHEDULED MAINTENANCE RECORD Dealer stamp...
Page 481 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 482 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 483 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 484 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 485 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 486 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 487 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 488 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 489 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 490 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 MKZ Hybrid (), enUSA...
Page 491 MKZ Hybrid (), enUSA...
Page 492 Index Adjusting the Headlamps......297 Autolamps............86 Horizontal Aim Adjustment......299 Windshield Wiper Activated Headlamps..86 Vertical Aim Adjustment........297 Automatic Climate Control......139 Adjusting the Steering Wheel......78 Automatic High Beam Control....88 See: Climate Control..........139 Power Tilt and Telescope Steering Activating the System..........89 About This Manual..........7 Column..............78 Manually Overriding the System......89 Protecting the Environment........7...
Page 493 Cooled Seats............153 Breaking-In.............249 Collision, Damage or Fire Event....257 General Information..........15 Bulb Specification Chart......299 Child Safety Locks..........30 Guidance for Ford Motor Company Electric Left-Hand Side............31 and Hybrid-Electric Vehicles Equipped With Right-Hand Side.............31 High Voltage Batteries.........257 Child Seat Positioning........28 Collision Warning System......233 Cabin Air Filter..........142...
Page 494 Index Daytime Running Lamps.......87 Electric Parking Brake........193 Engine Coolant Check........289 Type 1 - Conventional Applying the electric parking brake....193 Adding Coolant...........290 (Non-Configurable)...........87 Applying the electric parking brake when the Adding Engine Coolant........291 Type 2 - Configurable..........88 vehicle is moving..........194 Adding Inverter System Controller Direction Indicators........90 Battery With No Charge........195 Coolant.............292...
Page 495 Index Entertainment..........385 A/V Inputs.............405 AM/FM Radio............387 Fastening the Safety Belts......33 Garage Door Opener Bluetooth Audio..........405 Rear Inflatable Safety Belt........35 See: Universal Garage Door Opener.....155 Browsing Device Content........386 Gauges............100 Safety Belt Extension Assembly.......36 CD................399 Safety Belt Locking Modes.........34 Left Information Display........101 SD Card Slot and USB Port......400 Using Safety Belts During Pregnancy.....33 Right Information Display........103...
Page 496 Index Headlamp Exit Delay........87 Hints on Driving With Anti-Lock Head Restraints..........144 Brakes............193 Adjusting the Head Restraint......145 Hood Lock Tilting Head Restraints ........146 See: Opening and Closing the Hood....286 Heated Seats...........151 Hybrid Electric Vehicle.........168 Rear Heated Seats..........152 Heated Steering Wheel........81 Heated Windows and Mirrors....142 In California (U.S.
Page 497 Index Information Messages.........120 Traction Control..........135 Active Park.............121 Transmission............136 Adaptive Cruise Control........121 Installing Child Seats........17 Keyless Entry............70 AdvanceTrac ............122 Child Seats...............17 SECURICODE KEYLESS ENTRY Airbag..............122 Using Lap and Shoulder Belts......17 KEYPAD...............70 Alarm..............123 Using Lower Anchors and Tethers for Keyless Starting..........163 Automatic Engine Shutdown......123 CHildren (LATCH)..........23 Ignition Modes.............163 Battery and Charging System (12 volt)...124...
Page 498 Index Locking and Unlocking.........65 Mirrors Activating Intelligent Access ......66 See: Heated Windows and Mirrors....142 Autolock Feature...........67 See: Windows and Mirrors.........93 Oil Check Mobile Communications Equipment...13 Auto Relock............67 See: Engine Oil Check........288 Battery Saver............68 Moonroof............98 Opening and Closing the Hood....286 Illuminated Entry...........68 Bounce-Back............99 Ordering Additional Owner's Illuminated Exit............68...
Page 499 Index Phone..............407 Reporting Safety Defects (Canada Only)..............266 Making Calls............409 Pairing Subsequent Phones......409 Reporting Safety Defects (U.S. Only)..265 Rear Seat Armrest.........154 Roadside Assistance........252 Pairing Your Phone for the First Time...408 Armrest pass-through........154 Phone Menu Options.........410 Vehicles Sold In Canada: Getting Roadside Rear Seats............150 Phone Settings.............412 Rear View Camera........208...
Page 500 Index Safety Precautions........174 Starting a Gasoline Engine......164 Temporary Mobility Kit........311 Scheduled Maintenance Record....477 Automatic Shutdown..........165 First Stage: Reinflating the Tire with Sealing Scheduled Maintenance......468 Fast Restart............165 Compound and Air.........313 Seats..............144 Guarding Against Exhaust Fumes....166 General Information..........311 Security..............75 Important Ventilating Information....166 Second Stage: Checking Tire Pressure..314 Settings............372 Switching Off the Vehicle When It Is...
Page 501 Index Tire Pressure Monitoring System.....339 Using Adaptive Cruise Control....213 Using Traction Control.........197 Changing Tires with a Tire Pressure Blocked Sensor...........218 Switching the System Off Using a Monitoring System........340 Changing the Set Speed........217 Switch..............197 Understanding Your Tire Pressure Monitoring Detection Issues..........217 Switching the System Off Using the System .............340 Disengaging the System........216...
Page 502 Index See: Vehicle Identification Number....348 Voice Control...........80 MKZ Hybrid (), enUSA...
Page 503 Index Stability Control..........107 Stability Control Off..........107 Stop Safely............107 Warning Lamps and Indicators....103 Trunk Ajar..............107 Adaptive Cruise Control........103 Washer Fluid Check........294 Anti-Lock Braking System.........104 Washers Battery..............104 See: Cleaning the Exterior.......302 Blind Spot Monitor..........104 See: Wipers and Washers........82 Brake System............104 Waxing............303 Cruise Control............104 Wheels and Tires..........311 Direction Indicator..........104 Technical Specifications........344...

This manual is also suitable for:

2013 mkz

Lincoln MKZ HYBRID 2015 Owner's Manual

Introduction

Child Safety

Safety Belts

Personal Safety System?

Supplementary Restraints System

Keys and Remote Controls

Mykey

Locks

Security

Steering Wheel

Wipers and Washers

Lighting

Windows and Mirrors

Instrument Cluster

Information Displays

Climate Control

Seats

Universal Garage Door Opener

Auxiliary Power Points

Storage Compartments

Starting and Stopping the Engine

Unique Driving Characteristics

Fuel and Refueling

High Voltage Battery

Transmission

Brakes

Traction Control

Stability Control

Parking Aids

Cruise Control

Driving Aids

Load Carrying

Towing

Driving Hints

Roadside Emergencies

Customer Assistance

Fuses

Maintenance

Vehicle Care

Wheels and Tires

Capacities and Specifications

Audio System

Mylincoln Touch

Quick Links

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Summary of Contents for Lincoln MKZ HYBRID 2015