Ford EXPLORER 2013 Owner's Manual page 478

Issue
• You may be
SYNC does not
understand or is using the wrong
calling the wrong voice commands,
contact when I OR
• You may not be
want to make a
call. saying the name
exactly as it is
saved, OR
• Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
• Your
phonebook
contacts may be
saved in CAPS.
2013 Explorer (exp)
Owners Guide gf, 4th Printing, November 2012
USA (fus)
SYNC®
Voice Command Issues
Possible Possible Solution(s)
Cause(s)
• Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed.
For example, if a contact is
saved as Joe Wilson, say "Call
Joe Wilson".
• The system works better if
you list full names, such as
"Joe Wilson" rather than "Joe".
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• If contacts are saved in CAPS,
you have to spell them.
JAKE requires you to say,
"Call J-A-K-E".
477