Customer Information - GMC Acadia 2011 Owner's Manual
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Also See for Acadia 2011:
- Owner's manual (478 pages) ,
- Quick reference manual (13 pages) ,
- Getting to know manual (12 pages)
Table of Contents
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Customer Information
and Canada) . . . . . . . . . . . . . . . 13-1
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-7
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Program (Mexico) . . . . . . . . . 13-10
Appointments . . . . . . . . . . . . . 13-10
Program . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair . . . 13-12
Ordering Information . . . . . . 13-15
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-16
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-17
®
. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-18
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Information
Customer Satisfaction
Procedure (United States
and Canada)
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service, or parts manager,
contact the owner of the dealership
or the general manager.
13-1
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Chapters
Table of Contents
