Troubleshooting - Sony KP-48V80 Service Manual

Troubleshooting

If, after reading the following instructions, you have additional questions related to the use of your Sony projection TV, please call one of the following
numbers (English only).
Customers in the continental United States contact the Direct Response Center at: 1-800-222-SONY (7669)
Customers in Canada contact the Customer Relations Center at: (416) 499-SONY (7669)
The picture turns off and the • The projection TV is equipped with a self-diagnosis function. If there is a problem with your projection TV, the TIMER/STAND BY indicator on the front
TIMER/STAND BY indicator on the panel will flash repeatedly. Counting the number of flashes helps you inform qualified Sony personnel of the projection TV's condition.
front panel flashes (self-diagnosis • Press POWER on the projection TV to turn it off, then inform qualified Sony personnel or the above Direct Response Center of the number of flashes.
function)
No picture (screen not lit), no • Make sure the power cord is plugged in.
sound
• Operate with the buttons on both the projection TV and the remote control.
• Check to see if the TV/VIDEO setting is correct: when watching TV, set to TV, and when watching video tapes, set to VIDEO 1, 2, 3, 4 or 5.
• Try another channel. It could be station trouble.
• Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 20)
• The Parental Control feature is activated. (see "To deactivate the Parental Control feature" on page 41)
Remote control does not • Batteries could be weak. Replace the batteries.
operate • Press TV (FUNCTION) when operating your projection TV.
• Make sure the projection TV's power cord is connected securely to the wall outlet.
• Locate the projection TV at least 3-4 feet away from fluorescent lights.
• Check the S-Link connection. (see "Using the S-Link Function" on page 16)
• Check the polarity of the batteries.
Dark, poor or no picture • Adjust "Picture" in the Video menu. (see "Picture Adjustment" on page 30)
(screen lit), good sound • Adjust "Brightness" in the Video menu. (see "Picture Adjustment" on page 30)
• Check antenna/cable connections.
• Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 20)
• Adjust the convergence again using the FLASH FOCUS button. (see "Adjusting the Convergence Automatically (FLASH FOCUS)" on page 20)
Good picture, no sound
• Press MUTING so that "Muting" disappears from the screen. (see "MUTING" on page 21)
• Check the "MTS/SAP" setting in the Audio menu. (see "MTS/SAP" on page 31)
• Make sure "Speaker" is set to "On" in the Audio menu. (see "Speaker" on page 32)
• Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 20)
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Cannot receive upper channels • Make sure "Cable" is "Off" in the Channel Set Up menu. (see "Cable" on page 35)
(UHF) when using an antenna • Use "Auto Program" to add receivable channels that are not presently in the TV's memory. (see "Auto Program" on page 35)
No color • Adjust "Color" in the Video menu. (see "Picture Adjustment" on page 30)
• Black and white programs cannot be seen in color.
• Perform AUTO SET UP again using the SET UP button to return to the factory preset condition. (see "To perform AUTO SET UP again" on page 20)
Only snow and noise appear on • Check the "Cable" setting in the Channel Set Up menu. (see "Cable" on page 35)
the screen • Check the antenna/cable connections.
• Make sure the channel is broadcasting programs.
• Press ANT to change the input mode. (see "ANT" on page 23)
Dotted lines or stripes • Adjust the antenna.
• Keep the projection TV away from noise sources such as cars, neon signs or hair-dryers.
TV is fixed to one channel • Use "Auto Program" to add receivable channels that are not presently in TV's memory. (see "Auto Program" on page 35)
Double images or ghosts • Use a highly directional outdoor antenna or a cable (when the problem is caused by reflections from nearby mountains or tall buildings).
Cannot operate the menu • If the item you want to choose appears in gray, you cannot select it.
• Press the projection TV's power button off and on again.
Cannot receive any channels • Make sure "Cable" is "On" in the Channel Set Up menu. (see "Cable" on page 35)
when using cable TV • Use "Auto Program" to add receivable channels that are not presently in the TV's memory. (see "Auto Program" on page 35)
Cannot gain enough volume when • Increase the volume at the cable box. Then press TV (FUNCTION) and adjust the projection TV's volume.
using a cable box
Projection TV malfunctions when • Make sure the projection TV's power cord is connected securely to the wall outlet.
using the S-Link function • Check the S-Link connection. (see "Using the S-Link Function" on page 16)
CHANNEL INDEX does not display • Make sure "Cable" is "On" in the Channel Set Up menu. (see "Cable" on page 35)
all available channels • Use "Auto Program" to add receivable channels that are not presently in the TV's memory. (see "Auto Program" on page 35)
Favorite Channel does not display • Verify that "Favorite Channel" is set to "Manual" in the Channel Set Up menu. (see "Setting Favorite Channel manually" on page 36)
your choices
Some video sources do not • Ensure that "Video Label" is not set to "Skip." (see "Video Label" on page 39)
appear when you press TV/VIDEO
Recording through MONITOR OUT • MONITOR OUT will not record both images in PIP or P&P. Only the main picture will be recorded.
does not function properly when • If you are recording the main picture and you switch to the sound of the sub picture using the AUDIO button, the main picture will be recorded with sound
recording in PIP or P&P mode from the other program.
Cannot play shooting games • Some shooting games which involve pointing a light beam at the TV screen with an electronic gun or rifle cannot be used with this projection TV. For
details, see the instruction manual supplied with the video game software.
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KP-48V80/53V80/61V80
RM-Y905 RM-Y905 RM-Y905
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