Troubleshooting - Promate proHarmony.2 User Manual

Trouble Shooting
1. Red light Flashes Slowly
The device is low in power, please charge it as soon as possible.
2. The headset cannot start after being charged for 20 minutes.
The Bluetooth™ headset needs to be charged for at least 40 minutes in order
to be able to start.
3. No indication during charge.
If the battery power was used completely or device was not used for a long
time, there may be no indication light. The red indicator light will turn on
within a few minutes of being connected to power.
4. No sound is coming from the headset:
Make sure the headset has been paired successfully with the smartphone.
Make sure the headset is on.
Make sure the distance between the headset and smartphone does not exceed
5 meters.
Make sure your smartphone is in a strong enough signal range.
Some smartphones support only one Bluetooth™ headset. If more than one
Bluetooth™ headsets have been paired with the smartphone, the connection
may be interrupted
5. After charging has finished, the headset is not working with the
smartphone
Your smartphone's Bluetooth™ has to be activated first and paired with your
headset.
6. Can my Bluetooth™ headset work with a smartphone of any model?
No. It can only work with smartphones which have Bluetooth™.
7. What is the effective distance between the headset and a Bluetooth™
smartphone?
The maximum effective distance is 10 meters, but that may vary depending on
specific environment or smartphone specifications. Some smartphones'