Chapter 2: Additional Information; Frequently Asked Questions - THOMSON THG571 User Manual

Chapter 2: Additional Information

Chapter 2: Additional Information

Frequently Asked Questions

Q. What if I don't subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or without cable TV service.
Contact your local cable company for complete information on cable services, including high-speed internet
access.
Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure proper cable
connection to the modem and your computer. However, your retailer may have offered a self installation kit,
including the necessary software to communicate with your cable ISP.
Q. My modem is connected to the power sector but does not work
A.Check the ON/OFF switch on the rear panel of your modem. Should be set to "1"
Q. Once my cable modem is connected, how do I get access to the Internet?
A. Your local cable company provides your internet service*, offering a wide range of services including
email, chat, and news and information services, and a connection to the World Wide Web.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely!
Q. Can I run more than one computer on the modem?
A. Yes – a single cable modem can support up to 32 computers using Ethernet connectivity.
Q. What do you mean by "Broadband"?
A. Simply put, it means you'll be getting information through a "bigger pipe," with more bandwidth, than
a standard phone line can offer. A wider, "broader" band means more information, more quickly.
Q. What is DOCSIS and what does it mean?
A. "Data Over Cable Service Interface Specifications" is the industry standard that most cable companies are
adopting as they upgrade their systems. Should you ever decide to move, the DOCSIS cable modem will
work with all upgraded cable systems that is DOCSIS compliant.
Q. What is Euro-DOCSIS
A. Euro-DOCSIS is the modified DOCSIS standard to accommodate European cable systems which often use
8 MHz channel spacing cable networks.
and what does it mean?
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