Troubleshooting - Bose Mobile in-ear headset Owner's Manual

Troubleshooting

If you experience any trouble using your headset, try the following troubleshooting instructions. If you still need help, see the contact
information on the inside back cover for assistance in your area.
Problem
No audio/Intermittent
Excessive bass
Low volume/poor audio
Microphone is not picking-up sound
Phone not responding when Answer/
End button is pressed
Phone unexpectedly ends call
Ear tips falling off
Lost ear tip
Sound is muffled from earpiece
What to do
Make sure that the headset plug is securely connected to the headphone/headset jack.
Turn off any audio enhancement features on the audio source.
Turn off any "sound checker" or other audio signal altering features on the audio source.
• Make sure that the headset plug is securely connected to the headphone/headset jack.
• Make sure the microphone is not being blocked or covered
The microphone is located on the back of the Answer/End button (you may notice the
small opening for the microphone).
Make sure that the headset plug is securely connected to the headphone/headset jack.
Note: Some phones may require you to press and hold the Answer/End button for a few
seconds to perform functions.
Some phones will end a call if the headset is unplugged during a call.
Make sure that the headset plug is securely connected to the headphone/headset jack.
Make sure the ear tips are securely attached to the housing.
Contact service representatives (on back page) to order replacements.
Make sure ear tips and headset nozzles are clear of any debris or wax build-up.
English