Troubleshooting - Plantronics Voyager User Manual

TrOuBLEShOOTiNg

Problem
My headset does
not work with my
phone.
My phone did
not locate the
headset.
I could not enter
my passkey.
I cannot hear
caller/dial tone.
Audio quality is
poor.
Callers cannot
hear me.
The ear buds do
not fit my ear.
My headset falls
out of my ear.
My ear bud needs
to be cleaned.
Plantronics Voyager 815
Solution
Ensure that the headset is fully charged.
Make sure headset is paired with the phone you are trying to use.
Headset was not in discovery mode when mobile phone
menu selections were made. See "Pairing" on page 6.
Incorrect menu selections were made on your mobile phone.
See "Pairing" on page 6.
Turn both your phone and headset off and on, and then repeat
the pairing process on page 6.
Turn both your phone and headset off and on, and then repeat
the pairing process on page 6.
The headset is not turned on. Press the call control button
for approximately 2 seconds until you hear a tone or see the
indicator glow blue.
Your headset is out of range. Move the headset closer to the
phone or Bluetooth device. See "Range" on page 13.
Your headset battery is drained. Charge your battery using the
AC charger. See "Charging" on page 5.
The listening volume is too low. Press the volume up button
to increase the sound you hear in the headset.
Make sure the ear bud fits properly. See "Custom Fit"
on page 9.
Make sure that you have a proper seal on the ear bud. See
"Custom Fit" on page 9.
Mute is turned on. Press the mute button.
Your headset is out of range. Move the headset closer to the
phone or Bluetooth device. See "Range" on page 13.
Try a different size ear bud. See "Custom Fit" on page 9.
Remove the ear bud from your headset and then wash the
ear bud in warm soapy water. When the ear bud is complete-
ly dry, put it back on your headset.
Use the ear loop stabiliser for increased lateral support. See
"Use the optional ear loop stabiliser" on page 10.
Try a different size ear bud. For a proper fit, the ear bud should
create a seal. When the ear bud fits properly, you should feel a
slight amount of resistance when you remove the headset from
your ear. See page 9 for instructions on choosing an ear bud.
Remove the ear bud from the headset and wash it in warm
soapy water and rinse thoroughly. When the ear bud is
completely dry, put it back on your headset.
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