EMC Avamar 6.1 User Manual page 11

Documentation
The Avamar product documentation provides a comprehensive set of feature overview,
operational task, and technical reference information. Review the following documents in
addition to product administration and user guides:
Release notes provide an overview of new features and known limitations for a
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release.
Technical notes provide technical details about specific product features, including
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step-by-step tasks, where necessary.
White papers provide an in-depth technical perspective of a product or products as
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applied to critical business issues or requirements.
Knowledgebase
The EMC Knowledgebase contains applicable solutions that you can search for either by
solution number (for example, esgxxxxxx) or by keyword.
To search the EMC Knowledgebase:
1. Click the Search link at the top of the page.
2. Type either the solution number or keywords in the search box.
3. (Optional) Limit the search to specific products by typing a product name in the Scope
by product box and then selecting the product from the list that appears.
4. Select Knowledgebase from the Scope by resource list.
5. (Optional) Specify advanced options by clicking Advanced options and specifying
values in the available fields.
6. Click the search button.
Live chat
To engage EMC Customer Service by using live interactive chat, click Join Live Chat on the
Service Center panel of the Avamar support page.
Service Requests
For in-depth help from EMC Customer Service, submit a service request by clicking Create
Service Requests on the Service Center panel of the Avamar support page.
Note: To open a service request, you must have a valid support agreement. Contact your
EMC sales representative for details about obtaining a valid support agreement or with
questions about your account.
To review an open service request, click the Service Center link on the Service Center
panel, and then click View and manage service requests.
Facilitating support
EMC recommends that you enable ConnectEMC and Email Home on all Avamar systems:
ConnectEMC automatically generates service requests for high priority events.
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Email Home emails configuration, capacity, and general system information to EMC
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Customer Service.
EMC Avamar 6.1 for VMware User Guide
Preface
11