User Support Request; Service Monitoring - MMSOFT Design Pulseway User Manual

System Configuration
Note: You need to have Pulseway User Agent (Chapter 11.2) enabled in order to use User
Chat!

4.1.10. User Support Request

User Support Request permits users to request support from system administrator with just
one click. Pulseway administrators will receive a notification and will have the ability of a live
chat with the user. Using Pulseway's management tools an administrator can quickly
identify and resolve even complex problems with ease while on the go using just the mobile
clients.
Note: You need to have Pulseway User Agent (Chapter 11.2) enabled in order to use User
Chat!

4.2. Service Monitoring

Service Monitoring gives you the ability of viewing the status of monitored services, getting
notified when a service is stopped and the ability to start/stop monitored services.
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