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MMSOFT Design Pulseway User Manual

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Pulseway
User Manual
ver. 4.4 – © 2014 MMSOFT Design Ltd.
www.pulseway.com

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  • Page 1 Pulseway User Manual ver. 4.4 – © 2014 MMSOFT Design Ltd. www.pulseway.com...

  • Page 2: Table Of Contents

    Screen View ..............................28 4.1.8. Webcam View ..............................29 4.1.9. User Chat .................................29 4.1.10. User Support Request ............................30 4.2. Service Monitoring ................................30 4.3. Network Monitoring ..............................31 4.3.1. Network Interface Monitoring ........................31 4.3.2. Port Monitoring ..............................32 Pulseway User Manual Page 2 of 85...
  • Page 3 6.11. Server Module Notifications ............................63 6.11.1. Active Directory...............................63 6.11.2. Microsoft Exchange Server ..........................63 6.11.3. IIS ..................................64 6.11.4. SCOM ................................64 6.11.5. Windows Backup .............................64 6.11.6. VMware ................................64 6.11.7. Amazon ................................65 6.11.8. SNMP ................................65 Rule Configuration ..........................67 Pulseway User Manual Page 3 of 85...
  • Page 4 11.3. Diagnostic Collection ..............................75 11.4. Syslog Forwarding ................................76 11.5. PagerDuty Forwarding ..............................77 11.6. ZenDesk Forwarding ..............................78 Manager Security Lock ..........................80 Exporting Configuration ..........................81 Importing Configuration ..........................82 Maintenance Mode ..........................83 Unattended Installation...........................84 Support ..............................85 Pulseway User Manual Page 4 of 85...

  • Page 5: Description

    Description 1. Description Pulseway provides an innovative solution for monitoring and managing your computers using a securely encrypted mobile app that gives you total control of your systems from anywhere, anytime. This manual is made to guide the reader through the installation, configuration and use process without the need for any background experience in the domain.

  • Page 6: Installation

    Installation 2. Installation Pulseway requires an agent to be installed on each monitored PC and will communicate using a secured connection with a remote server from where the information will be passed on to the mobile client. Pulseway Agent supports the following operating systems: ...

  • Page 7: Installing On Apple© Mac Os's

    After you have read the license agreement and if you agree with it click on the Agree button and a window like this will show up. Now you need to select the Pulseway icon from the left and drag it into the Applications folder (the icon on the right).

  • Page 8: Installing On Debian Linux Based Os's

    Installation Or if your operating system is working on 32 bit architecture: rpm -Ivh http://www.pulseway.com/download/pulseway_x86.rpm Follow the instruction process (where you don’t know what to type just leave the default value). 2.5. Installing on Debian Linux based OS's Open up your terminal (a ssh connection will work too) and run the linux installer.

  • Page 9: Installing On Google© Android© Based Mobile Devices

    After you have an Apple account just open App Store from your mobile device: Then go the Search tab and search for Pulseway. Then you will need to tab on the Free icon to reveal the install button, tab the install button and you will be prompted for your Apple password then the application will install.
  • Page 10 Bring up the start menu (with the Metro UI) and click on the “Microsoft Store” icon then search for Pulseway. Pulseway app should be among the first applications in the search results. Once it’s installed you will find Pulseway in your applications list.

  • Page 11: Account Configuration

    In order to configure your Account you need to have one created. If you already have an account you may skip to 3.1.2. Validating Account. Pulseway Manager will not allow you to configure or start the service until you provide a valid account.

  • Page 12: Recovering Account's Username

    If by any chance you forgot your password click the Reset Password link on the right of the password field and you will be prompted for your username and email address that is associated with your account. Pulseway User Manual Page 12 of 85...

  • Page 13: Changing Account's Password

    Note: Password propagation system is using secure socket layer (SSL) connection. 3.1.5. Changing Account’s Password If you would like to change your password click the Change Password button under the password field and the following window will show up. Pulseway User Manual Page 13 of 85...

  • Page 14: Account Management

    If you would like to change your account details just modify the field you would like to change and press the Save button. 3.2.1.2. Two Step Authentication Two-Step Authentication adds another layer of security to your account that will prevent unauthorized changes to your account. Pulseway User Manual Page 14 of 85...
  • Page 15 If enabled the following actions will require a confirmation code that will be sent to the email registered on your account:  Password change from Pulseway Manager  Access the registered computers from Pulseway Manager  Access the registered devices from Pulseway Manager  Access the Web Application 3.2.1.3.
  • Page 16  Share a computer with a support technician in read only mode to look at the logs without actually having access to the computer itself. Note: You can only use Associated Account if you have a Pulseway Enterprise Server. To add an associated account just click on Add, enter the person’s username at Account Username, set the access level, choose if you would like the associated account to receive notifications and allow access to the selected computers.
  • Page 17 Reports give you a quick overall insight on your monitored computers. A report contains values that are critical on understanding an ongoing situation or detecting new problems before they occur. In order for Pulseway to start gathering report data you must agree with Report Privacy Policy and activate it from Account Details.

  • Page 18: Subscription Details

    Pulseway Agent. Clicking on Remove Computer will remove the selected computer from your account and if the target is online the Pulseway agent will be instructed to remove the configuration. 3.2.3.1. Changing Registered Computer’s Configuration Changing a computer’s configuration can be very useful if you don’t have access to that...
  • Page 19 Note: Both agents must have the same version in order to perform remote configuration changes. 3.2.3.2. Manage Group Policies Group Policies provides the centralized management and configuration of Pulseway configuration. Group Policies work on computer groups and they overwrite the configuration of all computers in the group.
  • Page 20 Checked Unchecked Undecided Note: Group policy changes are not reflected in the Pulseway Manager. The Manager only allows you to edit the local configuration; at runtime, in the Pulseway service, group policy settings will take priority over local configuration. If a setting is Checked or Unchecked will be propagated to computers thus overwriting its value.

  • Page 21: Managing Registered Devices

    Deleting a device will remove it from the list, however if the device will use your Pulseway under your account it will show up again. This is useful when you would like to remove a device from receiving PUSH notifications without actually performing any changes on the mobile device itself.

  • Page 22: Computer Information

    Computer Name can be its user’s First Name, Asset number or anything you want. 3.4. Dedicated Server The dedicated server setting is reserved for the customers that own a Pulseway Enterprise Server. Pulseway User Manual...
  • Page 23 This field will represent the hostname of your server; however, incorrectly changing this setting will result in loss of communication with the cloud servers and loss of the ability to view the device on mobile clients. Pulseway User Manual Page 23 of 85...

  • Page 24: System Configuration

    System Configuration System Configuration System Configuration settings represent configuration of Pulseway features that are used for the local machine. The supported system features are:  System Commands  Process Commands  Event Log Browsing  Hardware Sensors  Wake on WAN Commands ...

  • Page 25: Allowed System Commands

    The force attribute forces the application to close so that you will know for sure that the system will execute your command. This can cause loss of data if any opened application contains unsaved data. Pulseway User Manual Page 25 of 85...

  • Page 26: Process Browsing

    Browsing through the event logs of an operating system is crucial to understand the current status of the hardware and software components. Pulseway offers the ability to limits the amount of log entries per page in order to increase browsing speed and reduce bandwidth usage.

  • Page 27: Hardware Sensor Settings

    4.1.5. Hardware Sensor Settings It’s always a good idea to monitor your hardware’s sensor and temperatures and Pulseway helps you keep a close eye on them. You can configure your temperature unit of measure from the Agent: 4.1.6.

  • Page 28: Screen View

    This feature requires an active subscription to be activated (Trial users cannot use Screen View). Note: You need to have Pulseway User Agent (Chapter 11.2) enabled in order to use User Chat!

  • Page 29: Webcam View

    Webcam View is also useful to see if you forgot the rack door open or to see if someone is using the computer. This feature requires an active subscription (Trial users cannot use Webcam View). Note: You need to have Pulseway User Agent (Chapter 11.2) enabled in order to use Webcam View! 4.1.9. User Chat User Chat empowers system administrators to engage on a live chat with any user session on the monitored computer.

  • Page 30: User Support Request

    System Configuration Note: You need to have Pulseway User Agent (Chapter 11.2) enabled in order to use User Chat! 4.1.10. User Support Request User Support Request permits users to request support from system administrator with just one click. Pulseway administrators will receive a notification and will have the ability of a live chat with the user.

  • Page 31: Network Monitoring

    Network monitor consists in three important parts:  Network Interface Monitoring  Port Monitoring  Performance Monitoring 4.3.1. Network Interface Monitoring Network interface monitoring gives you details about current traffic and its configuration. Pulseway User Manual Page 31 of 85...

  • Page 32: Port Monitoring

    System Configuration 4.3.2. Port Monitoring Keeping under control your opened ports can indicate a lot of problems, such as network overflow, service failure or even server downtime. Pulseway User Manual Page 32 of 85...
  • Page 33 System Configuration Port Monitoring supports:  Local and Remote TCP ports  Local UDP ports Pulseway User Manual Page 33 of 85...

  • Page 34: Performance Monitoring

    System Configuration 4.3.3. Performance Monitoring Performance Monitoring gives you a hint on the ping of your monitored IP. This can help you understand if your network is being overloaded at that moment. Pulseway User Manual Page 34 of 85...

  • Page 35: Scheduled Task Monitoring

    4.4. Scheduled Task Monitoring Scheduled Tasks are crucial for a stable backup system for most scenarios, having the ability to monitor and fire them from a mobile client just makes them even more useful. Pulseway User Manual Page 35 of 85...

  • Page 36: Performance Counter Monitoring

    Counters are used to provide information as to how well the operating system or an application, service, or driver is performing. The counter data can help determine system bottlenecks and fine-tune system and application performance. Pulseway User Manual Page 36 of 85...

  • Page 37: Web Configuration

    404 error code or the service is down due to invalid configuration and returns 503 error code. With web site monitoring you can monitor your web sites by testing the return codes. Pulseway User Manual Page 37 of 85...

  • Page 38: File Browser Configuration

     URL (Target URL that will be tested. URL must contain the protocol)  Method (HEAD or GET) 4.7. File Browser Configuration File Browser allows you to view the directory/file structure of the target computer, preview files and if configured email them. Pulseway User Manual Page 38 of 85...

  • Page 39: Email Configuration

    System Configuration 4.7.1. Email Configuration Pulseway Agent requires a valid email configuration in order to properly send files to your mailbox. 4.8. Maintenance Schedule If you have Scheduled Maintenance on your servers you can use this feature enabled Maintenance Mode (Chapter 15). To schedule maintenance for a specific Monday at 10PM you need to click on the white block on the “Monday”...
  • Page 40 System Configuration Legend: A filled block means that Maintenance Schedule is active during select hour. An empty block means that Maintenance Schedule is inactive during select hour. Pulseway User Manual Page 40 of 85...

  • Page 41: Server Modules

     Simple Network Management Protocol (SNMP) 5.1. Active Directory (AD) A lot of companies that use Active Directory are having trouble managing it. Pulseway is here to help you overcome the problem. To enable Active Directory monitoring just enable it from the Server Modules tab in the Pulseway Manager.

  • Page 42: Microsoft© Exchange© Server

    Note: If “Require users to change their password at next logon after a password reset” is checked note that after each password reset of a user via Pulseway the user’s password will be marked to be changed at next logon. Until the user changes the password Windows Server by design denies any security logins to Windows Shares, Exchange Mailboxes and all other Active Directory Based logins.

  • Page 43: Microsoft© Hyper-V© Server

    Microsoft© Hyper-V© Server is Microsoft’s virtualization technology that is embedded into Microsoft© Windows Server© 2008 and above. It provides quick and easy access to virtualization configuration and parameters right from the Server Manager. To control the Hyper-V server just enable its server module. Pulseway User Manual Page 43 of 85...

  • Page 44: Internet Information Server© (Iis)

    Server Modules 5.4. Internet Information Server© (IIS) Internet Information Server is Microsoft’s Web Server. It supports all popular technologies including html, php, asp, aspx. Pulseway User Manual Page 44 of 85...

  • Page 45: System Center Operations Manager

    Connection Settings:  In order to connect you must fill in the configuration details in Pulseway Manager.  Server Name: FQDN or IP address of the management group server  Use Windows Authentication: If checked Pulseway will connect to SCOM using the LocalSystem account.

  • Page 46: Microsoft© Sql Server

     Password: The password for the user 5.6. Microsoft© SQL Server© Microsoft© SQL Server© is one of the most popular database servers available on the market. With Pulseway you can view the table data, execute queries, view logs and much more. Pulseway User Manual...

  • Page 47: Windows Server Backup

     Windows Server Backup and Windows Server Backup Command Line Tools features installed.  Windows PowerShell  User in “Backup Operators” or “Administrators” user group configured in Pulseway Manager at PowerShell impersonation. Note: PowerShell Impersonation Setup Instructions are covered at: 11.2.

  • Page 48: Vmware© Vsphere© Server

    After everything is installed and configure you can test Windows Server Backup configuration by clicking on the “Validate Requirements and Settings” button. 5.8. VMware© vSphere© Server Pulseway supports VMware ESXi and vCenter. To enable the server module just type in your server IP, username and password. Pulseway User Manual...

  • Page 49: Citrix© Xenserver

    Citrix© XenServer© is a free hypervisor from Citrix Systems. Just like VMware vSphere, Xen Server allows you to create multiple virtualized environments and make use of enterprise ready features like vApps, Snapshots, High Availability and many more. Pulseway User Manual Page 49 of 85...

  • Page 50: Amazon Web Services

    Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3. The service is advertised as providing a large computing capacity (potentially many servers) much faster and cheaper than building a physical server farm. Pulseway User Manual Page 50 of 85...

  • Page 51: Windows Azure

     In the body of the page you will be presented with a section called Access Credentials  Copy your Access Key ID (or create a new one) into the Pulseway Manager application  Click the “Show” link in the right of the Access Key Field to show the Secret Access Key ...
  • Page 52  Generate or Load an existing Management Certificate Locating your Windows Azure Subscription ID:  Go to: https://manage.windowsazure.com/#Workspace/AdminTasks/ListUsers  Login using your Administrator’s (or delegated Administrator) live account  Copy Subscription ID that’s associated with your user into Pulseway Manager Pulseway User Manual Page 52 of 85...

  • Page 53: Simple Network Management Protocol (Snmp)

    Using Pulseway Manager you start by discovering your network for SNMP agents or you can manually add them by providing the connection details. Pulseway User Manual...
  • Page 54 SNMP agent. It is possible to manually write the variable Oid (Object identifier) or using the crawl (“...” button in the Add Variable dialog) feature. Pulseway User Manual Page 54 of 85...
  • Page 55 Note: Choosing not to display a variable does not affect the ability to get notifications for that variable. Inside the Notifications tab in Pulseway Manager, Server Modules sub tab in SNMP sub tab you can configure notifications for monitored SNMP variables.

  • Page 56: Notification Settings

     Removable disk removed notification  Removable disk inserted notification  Public IP changed notification  S.M.A.R.T. disk error notification  Firewall is disabled notification  Antivirus is disabled notification  Antivirus is outdated notification Pulseway User Manual Page 56 of 85...

  • Page 57: Performance Notifications

    Note: You will be notified if a monitored service is has “Automatic” startup type and is not started when Pulseway Service starts. 6.3. Service Notifications Service notifications can be configured to only notify a specific service out of the full monitored services list.

  • Page 58: Process Notifications

    The first field represents the IP address (or hostname [FQDN]) of the target computer/device. The Alias (short part of hostname) of the computer/device. 6.6. Storage Notifications Pulseway supports: • Low Disk Space Notifications Pulseway User Manual Page 58 of 85...

  • Page 59: Low Disk Space Notifications

    File notifications allows monitoring a file or folder for changes. When configured you may receive a notification for the following file changes: • Last Write Date • Last Access Date • File Security • File Size • File Name • File Creation • File Deletion Pulseway User Manual Page 59 of 85...

  • Page 60: Event Log Notifications

    6.7.2. Importing Event Log’s Notification’s Configuration Importing Event Log notification’s configuration requires the exported file to be located on an accessible path and the local user to have read permissions on the file. Pulseway User Manual Page 60 of 85...

  • Page 61: Hardware Sensor Notifications

    In order to monitor your hardware sensors your devices must be supported by Pulseway. If you don’t see any devices it means that you either are running Pulseway inside a virtualized environment or your hardware is not yet supported. We are constantly upgrading our supported hardware so check frequently for upgrades or ask on our forums to see if anyone else is having a similar problem with their hardware.

  • Page 62: Exporting Performance Counter Notification's Settings

    6.9.2. Importing Performance Counter Notification’s Settings To import performance counter notification’s settings you will need to provide a valid path and to make sure that the local user has read access to the file. 6.10. Web Notifications Pulseway User Manual Page 62 of 85...

  • Page 63: Server Module Notifications

     Mailbox size exceeds preconfigured limit To add a monitored mailbox you need to execute a script in the Exchange Management Shell that gives you the information Pulseway needs:  Mailbox Identifier  Display Name (you can change this field) ...

  • Page 64: Iis

    Notification Settings Note: When possible, Pulseway will automatically fill in the required values. 6.11.3. IIS From this screen you can choose to receive a notification if a website or an application pool is stopped for more than five minutes. 6.11.4. SCOM SCOM module can notify whenever an alert triggers or reaches warning state.

  • Page 65: Amazon

    SNMP notifications you must first add a SNMP agent and the variables that you are interested in. Consult the MIB Document released by the device’s or software’s vendor to get an accurate information of each variable’s purpose. Pulseway User Manual Page 65 of 85...
  • Page 66 “…” button and double clicking (or selecting a variable and pressing “OK”), input variable’s type and choose a notification condition. Note: You may have more than one notification rule for one SNMP variable. Pulseway User Manual Page 66 of 85...

  • Page 67: Rule Configuration

    So let’s create a rule that will run FixDNSClient Scheduled task if my DNSClientservice is stopped. You can add any Logical condition if you only add one value for it. And for actions we instructed Pulseway to fire our scheduled task.

  • Page 68: Importing Rules

    After you have exported your rules into a file, copy it at some accessible path, make sure your user has read permissions on the file and click Import from the Rules tab on the Pulseway Manager. You will be prompted to choose which rules you would like to import: Pulseway User Manual Page 68 of 85...

  • Page 69: Plugin Configuration

    Pulseway exposes an Application Programming Interface (API) which can be used to add new features that meet your business needs. Just as every company likes to manage their industry their own way, Pulseway was designed to adapt to the requirements of the clients without...

  • Page 70: Configuring Plugins

    Just make sure that the path is valid and that the local user account has access to it. Open up Pulseway Manager, click on the Plugins tab and click on Add. Point to the PowerOfTheShell.dll file and click Ok. On the next window make sure that PowerOfTheShell is selected and click Ok.

  • Page 71: Creating Plugins

    Click here to visit our API page. Please note that we do not offer API level support. If you require API level support feel free to ask at our community here. Pulseway User Manual Page 71 of 85...

  • Page 72: Display Settings

    Using display settings (or Available features) you can restrict some fields to be shown on mobile clients. By default, all configured modules will automatically show up on your device, however, there are situations when you would like to prevent this without changing any configuration such as maintenance. Pulseway User Manual Page 72 of 85...

  • Page 73: Device Settings

    Click on Authorize New Device to add devices the authorized devices list. Pulseway User Manual Page 73 of 85...

  • Page 74: Settings

    If you are unsure what to do, contact your network administrator. 11.2. Runtime Configuration Runtime configuration covers settings for Pulseway’s core modules:  Auto Updater  Performance Manager  Pulseway User Agent ...

  • Page 75: Diagnostic Collection

    Auto Updater keeps your Pulseway up to date automatically. It is highly recommended that you leave this on. Pulseway can be optimized to perform faster or to constrain its memory consumption to a minimum. Increasing priority to Pulseway will ensure that Pulseway calls will be prioritized so that the amount of time you have to wait until you receive data back is kept to a minimum.

  • Page 76: Syslog Forwarding

    Settings 11.4. Syslog Forwarding Syslog is a standard for computer data logging. It separates the software that generates messages from the system that stores them and the software that reports and analyzes them. Pulseway User Manual Page 76 of 85...

  • Page 77: Pagerduty Forwarding

    2. Click on Services tab. 3. From the right hand side of the screen click the “Add Service” button. 4. Enter a service name that is easy for you to recognize (I.e. Pulseway). Pulseway User Manual Page 77 of 85...

  • Page 78: Zendesk Forwarding

    6. Select “Generic API system” as Service Type. 7. Click on “Add Service” button at the bottom of the screen. 8. Copy the “Service API Key” value into Pulseway Manager. 11.6. ZenDesk Forwarding Zendesk is a SaaS suite that offers help desk ticketing, issue tracking, and customer service support.
  • Page 79 2. Go to Settings (click the gear icon). 3. Look for Channels section and click on API. 4. Make sure that Token Access is enabled and copy your API Token then paste it into Pulseway Manager. Pulseway User Manual Page 79 of 85...

  • Page 80: Manager Security Lock

    Manager Security Lock Pulseway Agent comes with a built in security lock that will prevent unauthorized changes to the settings. To enable it click the lock in the lower left corner of the Pulseway Manager icon. After the lock is activated every time you start Pulseway the entire configuration will be locked for changes.

  • Page 81: Exporting Configuration

    Exporting the configuration is very useful if you plan to reinstall the computer. It’s a safe and easy process that can help you save time. Start by fully configuring the current Pulseway installation. After you are ready, click on Export Settings link in the bottom on the screen: You get to choose if you would like to include account details, authorized mobile devices and proxy settings.

  • Page 82: Importing Configuration

    Click on Import Settings from the lower side of the Pulseway Manager application to start the import process.

  • Page 83: Maintenance Mode

    Maintenance Mode Maintenance Mode is an overall switch for notifications. When Maintenance Mode is enabled all notifications modules are disabled thus decreasing the load Pulseway inflicts on the computer so that the maintenance process will be a smooth one. Note: During Maintenance Mode’s Activity no notifications (email or push) will be...

  • Page 84: Unattended Installation

    To perform an unattended installation you need to have an installation kit of Pulseway in your computer. You can download it for free from here: https://www.pulseway.com/downloads...

  • Page 85: Support

    Support Pulseway support is divided into two types:  Community Support – is offered by the community at the Pulseway’s forums.  Technical Support – is handled by our support agents and consists of remote support for installation, configuration and troubleshooting during normal office hours 9am- 5pm BST Monday to Friday excluding public holidays.

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