HP ProLiant DL785 Quickspecs page 13

Generation 5

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QuickSpecs

Standard Features

Service and Support

HP Care Pack services provide total care and support expertise with committed response designed to

meet your IT and business needs.

HP Care Pack services include coverage for the HP branded hardware options qualified for the server

and purchased at the same time or afterward that are internal to the enclosure. This also includes the

22" and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the

same service level and for the same coverage period as the server. Coverage of UPS Battery is not

included, and standard warranty terms & conditions apply. For servers or storage systems installed within

a rack, service also covers all HP qualified rack options installed within the same rack.

To fully capitalizing on your HP ProLiant servers' capabilities requires a service partner who thoroughly

understands your server technology and systems environment. HP Services, an industry leader in

provision of multi vender support solutions, provides a range of support services designed to meet the

varying needs of your business. Whether an SMB, or large global corporation, HP has a ProLiant server

support offer to help you speedily deploy and maximize system uptime.

Recommended Service - simplify ProLiant solution implementation, maintenance, and management.

Recommended Service

Support: 3-Year 4-Hour response 24x7 Same Business Day Coverage only

Deployment Service: Installation and Start up only

Enhanced Service - optimize service level to increase IT performance and availability.

Enhanced Service

Support: 3-Year Support Plus 24 only

Refer to the information on "Installation & Start-Up" for service on ProLiant server and Microsoft or Linux

O/S per the Customer Description and/or Data Sheet; to be delivered on a scheduled basis 8am-5pm,

M-F, excluding HP holidays.

NOTE: For a complete listing of service offerings and information visit:

NOTE:

http://www.hp.com/services/proliantservices

http://www.hp.com/go/proliant/carepack

DA - 13046

Worldwide — Version 4 — May 21, 2008

HP ProLiant DL785 Generation 5 (G5)

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Proliant dl785 g5