Troubleshooting; Frequently Asked Questions - Dazzle Zio! User Manual

Troubleshooting

Frequently Asked Questions

If you experience difficulties with your ZiO HS Reader/Writer, please check the
troubleshooting section below for possible solutions. If the problems persist, please go to
page 45 for information on Dazzle's North American Technical Resource Center, or
page 46 for information on Dazzle's European Technical Resource Center.
During installation, my ZiO HS Reader/Writer is connected to my computer's USB port,
but does not find the required drivers.
PC
Windows Me, XP, and 2000 do not require any driver installation. If you are running
Windows 98 SE, you must install the ZiO HS Reader/Writer driver software before
connecting the ZiO HS Reader/Writer to your computer's USB port. The Windows 98 SE
driver software is provided on the Dazzle Installation CD. For installation instructions,
please refer to "Installing the Software On a PC" on page 9
I installed the required driver software (where necessary) and the ZiO HS Reader/Writer
is connected to my computer's USB port, but nothing happens when I insert my digital
media card.
PC
The ZiO HS Reader/Writer is accessed as a removable disk. You must access a digital
media card by opening My Computer where the Removable Disk icon represents your ZiO
HS Reader/Writer. Double-click on the Removable Disk icon to display the contents of the
media inserted in your ZiO HS Reader/Writer. This is where your digital images or data are
located. For detailed instructions, please refer to
Digital cameras usually create one or more folders on a digital media card, which contains
your digital images. Depending on the digital camera you have, the folder names can vary.
Macintosh
After you insert a card on a Macintosh, a removable disk icon appears on the Mac OS
desktop. This is the mounted state, which enables read and write operations for the
media. Depending on the media used, the mounting time can vary. Opening the removable
disk icon provides access to the files stored on the media card. For detailed instructions,
please go to "Mounting and Accessing a Card on a Macintosh" on page
Dazzle ZiO! Hi-Speed Portable Reader/Writer User's Guide • Troubleshooting • Page 42
of this guide.
"Accessing a Card on a PC" on page 25
32.