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IMS-9000 User's Manual
If you have difficulty, refer to the following table for solutions to some common
problems. If you continue to have difficulty, contact Delphi Display Systems technical
support.
P
ROBLEM
No LED indicators are active on
the IMS9000
Some (or all) of the LED
indicators for the POS and PC
ports are active, however no
other indicators are active.
The IMS9000 does not answer
incoming phone calls.
The IMS9000 will not establish
communication properly over the
serial (direct) connections using
a local PC connected to the
IMS9000 PC port.
Notice: No part of this document may be reproduced, copied or distributed without
written permission from Delphi Display Systems, INC.
Copyright ©2000. [Unpublished Work]. All rights reserved.
In Case of Difficulty
P
C
(
)
OSSIBLE
AUSE
S
No Power to the IMS9000
Defective AC Power Adapter
or IMS9000 unit.
No Power to the IMS9000
Defective AC Power Adapter
or IMS9000 unit.
Bad phone connection to the
IMS9000.
Bad phone connection or
inactive phone line at the wall
connection.
Another device on the line
(FAX or Modem) is picking up
the call before the IMS9000
th
answers on the 4
ring.
Bad serial connections
between the local PC and the
IMS9000.
C
A
(
)
ORRECTIVE
CTION
S
Make sure the AC Power
Adapter is plugged into a live
AC outlet and that the power
connector is properly plugged
into the power jack on the
IMS9000.
Contact Delphi Customer
Support.
Make sure the AC Power
Adapter is plugged into a live
AC outlet and that the power
connector is properly plugged
into the power jack on the
IMS9000.
Contact Delphi Customer
Support.
Check the RJ-11 (phone line)
connector – the connector
should be connected with the
plastic tab towards the front
panel of the IMS9000.
Check the phone cable
connection at your location.
Temporarily disconnect (or
power down) the other device
while using the IMS9000.
Check the serial connectors on
both ends of the cable, reassure
they are secure in place. Make
sure the IMS900 is in the proper
mode.
Page 14
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