Troubleshooting Reports; Diagnosing Reporting Problems - 3Com Traffix Transcend Traffix Manager User Manual

116 A A: T
PPENDIX ROUBLESHOOTING
Table 16 Diagnosing Traffix Manager Problems (continued)
Problem
No Data in the Map.
Event Rule does not
generate any events.
When you manually
enter the IP address of
an agent you want to
collect data from, and
start collection, you get
a series of collection
error messages in the
Event List.
When you manually
enter the IP address of
an agent you want to
collect data from, no
interfaces appear in the
Configure Agents dialog
box.
Troubleshooting
Reports
Diagnosing Reporting
Problems
T M
RAFFIX ANAGER
Cause Solution
Check the following:
Check the event rule thresholds. See
Rules". Note that events are only run once every hour and that
historic event rules can take up to a day, depending on how they
are configured.
Agent does not Consult your agent vendor's documentation to find out if the
support RMON-1 or agent supports RMON.
RMON-2.
If the agent does not support RMON-1 or RMON-2, Traffix
Manager will not process or display collected network traffic data.
Agent does not have Consult your agent vendor's documentation to find out if the
any interfaces of the agent supports RMON.
supported types. See
If the agent does not support RMON-1 or RMON-2, Traffix
Appendix F,
Manager will not process or display collected network traffic data
"Supported RMON-2
Devices".
See Chapter 11,
reporting features of Traffix Manager.
Table 17 contains descriptions of problems you might encounter when
using the reporting tools in Traffix Manager, and their solutions.
that you have selected an appropriate time range in the Load
Traffic dialog box.
one or more interfaces must be enabled in the Configure
Agents dialog box. See
Data Collection".
any collector error events in the Event Log. See
"Viewing Events".
that agents are responding (using the Agent Maintenance
dialog box).
"Overview of Reporting"
Chapter 6, "Configuring Agents for
Chapter
Chapter 9, "Using Event
for information on the
10,