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RHINO Watchguard Digital V2 Instruction Manual

Back-to-base monitored alarm system with wireless detectors, remote controls & wireless external siren
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Watchguard Digital
V2
Back-To-Base Monitored Alarm System with
Wireless Detectors, Remote Controls
& Wireless External Siren
Designed in Australia. Made in Taiwan
I N S T R U C T I O N
M A N U A L
R e v
1 . 1
Thank you for purchasing an Australian Designed RhinoCo Technology Product.
Please read this manual carefully before installation and keep it in a safe place
for future reference.

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Summary of Contents for RHINO Watchguard Digital V2

  • Page 1 Watchguard Digital Back-To-Base Monitored Alarm System with Wireless Detectors, Remote Controls & Wireless External Siren Designed in Australia. Made in Taiwan I N S T R U C T I O N M A N U A L R e v 1 .

  • Page 2: Table Of Contents

    Introduction ........................... 4 ..................7 ENERAL YSTEM ESCRIPTION 1. About the Watchguard Digital™ SecureNet Back-to-Base Monitoring Centre..8 General Terms Of Sale .................... 9 Monitoring Service Plans ..................10 Monitoring Plan Costs .................... 11 5. Automated Billing Procedure .................. 12 6.
  • Page 3 ZONE FEATURE PROGRAMMING................44 WIRELESS SIREN AUTO TEST.................45 WIRELESS SIREN DISABLE..................45 Maintenance........................46 ....................46 LOCK BATTERY ................46 ONTROL ACKUP ATTERY .....................47 EMOTE ONTROL PIR D ..................47 IRELESS ETECTOR Replacing the Batteries ....................47 Cleaning the Pyro Sensor ...................48 Cleaning the Case and Lens ..................48 .............48 IRELESS XTERNAL...

  • Page 4: Introduction

    Introduction Your Watchguard Digital Alarm System is a state-of-the-art wireless security system, designed for simple DIY (Do It Yourself) installation. It is suitable for home or business use and integrates with the SecureNet monitoring system for total 24-hour protection for you, your family and your property.
  • Page 5 Included Components: Main Control Unit Remote Controls Wireless External Siren & Keys Power Supplies Wireless Passive Infrared Detectors 6 Main Control Unit Keys Mounting Material Screws...

  • Page 6: Optional Components

    Optional Components: Wireless Keypad A wireless keypad can be placed inside the entrance to your premises, allowing people to arm and disarm the system using a pin number instead of remote controls. This enables multiple user access without needing extra remote controls. 10.

  • Page 7: General System Description

    The purpose of this document is to provide you with full explanations and instructions (in layman’s terms) for your Watchguard Digital Alarm System and the 24 Hr Monitoring Service provided. It also outlines the ongoing monitoring service fees, the automated billing service, as well as your full warranty terms &...

  • Page 8: About The Watchguard Digital™ Securenet Back-To-Base Monitoring Centre

    The Digital Monitoring Centre servers automatically process the data they receive within seconds from your Watchguard Digital Alarm System and act according to your pre- determined instructions i.e. commence calling contacts, send SMS alert messages, emails etc.

  • Page 9: General Terms Of Sale

    General Terms Of Sale Your Watchguard Digital has been sold to you on the basis that it is a fully monitored alarm system, and that an ongoing monthly monitoring service fee is applicable. You cannot use your Watchguard Digital as part of a non-monitored alarm system or with another monitoring service provider as the system will not operate.

  • Page 10: Monitoring Service Plans

    In our example, the shop owner may wish to be advised by 5.30pm if his Watchguard Digital has not been armed. Furthermore, he can also be notified if there is an “out of hours” opening or closing i.e. the shop owner wants to be notified if anyone turns the alarm on or off on a Saturday or Sunday when the shop should be closed.

  • Page 11: Monitoring Plan Costs

    If you no longer require a monitored security system, you may simply disconnect your Watchguard Digital from the phone line and no further payment is required. Please note that the product is then of no use to you as it will simply enter “shutdown mode” as described earlier in this document.

  • Page 12: Automated Billing Procedure

    5. Automated Billing Procedure Once per month, your Watchguard Digital automatically calls a special 1900 number, and this in turns adds the monthly monitoring service fee of $29.90, $34.90 or $12.90 to your regular phone bill.

  • Page 13: Installation

    Installation Planning the Installation To get the best possible protection from your Watchguard Digital alarm system, it is imperative that you follow the following guidelines on where to place the system components. Below is a diagram of where we suggest you should place the Main Control Unit, the External Siren and the Detectors.

  • Page 14: Watchguard Digital Main Control Unit Basic Connection Diagram

    Optional Connection For Your Existing Phone i.e. if you wish to share an existing phone / fax line access point with your Watchguard Digital; connect your phone to this socket. Please note: Whenever your Watchguard Digital communicates with the Digital Monitoring Centre, it will automatically disconnect any phone connected to this socket so as to give immediate priority to the outgoing alarm information.

  • Page 15: Step 1: Install The Main Control Unit

    Turn the master key switch on the main control unit to the on position. The Watchguard Digital has been designed with most single & two storey residential / business premises in mind. In some instances however, (due to the construction of the...

  • Page 16: Step 2: Changing Your System From The Home To The Business Or Basic Plans

    Step 2: Changing Your System From The Home To The Business or Basic Plans: Your Watchguard Digital is pre-programmed at the factory on the Home Plan. If you wish to change to the Business or Basic Plans, please follow the procedure below.

  • Page 17: Step 3: Install The Wireless Pir Detectors

    Step 3: Install the Wireless PIR Detectors Installing the Wireless PIR Detectors On then rear of each detector is a sticker indicating the pre- programmed zone number. Starting with Zone 1, power up the detector by removing the plastic insulator under one the batteries.
  • Page 18 Set the dipswitch for the zone to on. All others to off. I.e. for zone 1 set dipswitch 1 to on. Press the tamper until the desired feature is reached. For every press of the tamper, the feature will increment to the next, the number of beep(s) heard correspond to the TAMPER feature that you have activated.

  • Page 19: About The Wireless Passive Infrared Detector (Pirw)

    Select a location where the detector can provide the best detecting range. Always ensure that you do not cover an area with multiple detectors, so as to avoid simultaneous transmission back to the receiver in your Watchguard Digital Home Alarm System. The receiver can only decode one coded signal at any given time.
  • Page 20 The detector is not waterproof and is designed for indoor use only. Ensure PIR sensor does not face window PIR Sensor – Mount at a height of Between 1.2m and 1.8m from ground Locate PIR sensor on a diagonal to doorway 1.

  • Page 21: Powering The Detector

    Powering the Detector When you first remove the detector from the box it is not powered, although the batteries are in place. To turn the detector on − Pull the piece of plastic out from beneath one of the battery terminals (as seen in figure 3). Figure 2 As soon as the plastic is removed the red and green lights will flash for a few seconds.

  • Page 22: Walk Test Mode For The Wireless Pir Detectors

    Walk Test Mode for the Passive Infrared detectors and other wireless devices It is vital that the detector is tested carefully for each installation. At 25° Celsius, the detector should have a detection range of approximately 10 metres and a scope angle of 90° , i.e. 45° either side of the centre position straight ahead of the lens.

  • Page 23: Dual Edge Sensing (Des) Technology 'Explained

    Dual Edge Sensing (DES) technology ‘explained’ (3ft) (13ft) (30ft) (60ft) Figure 3 – side view, detection pattern in optimal temperature environment This detector has Dual Edge Sensing (DES) Technology, developed to eliminate false alarms yet still provide maximum security. The detector uses a pattern of infrared beam zones to sense body movement.
  • Page 24 TOP VIEW Triggering the detector when set to “least sensitive” (Default setting) = Infrared beam zone In figure 6, a body moving from position 1 to position 2, into the infrared beam zone, will create a pulse. Moving from position 2 to 3, out of the other side of the same infrared beam zone, will create a second pulse.
  • Page 25 No trigger body movements No trigger body movements are body movements which are too small to be recognized as valid body movements to trigger the detector. In the example, shown by figure 9, a body walking into one side of the infrared beam zone, then back out the same side of the infrared beam zone will not trigger the detector.

  • Page 26: Step 4: Installing The External Siren

    Step 4: Installing The External Siren The External Siren should be mounted at the front or the front side of the building so as to provide maximum visual deterrent and to allow neighbours to identify that it is your system that has been activated.
  • Page 27 Note: If for any reason your external siren does not beep when you arm & disarm your Watchguard Digital, simply turn off the External Siren Key switch, wait for 10 seconds and then turn back on again. Now immediately (within 3 seconds) arm the system using your...

  • Page 28: Wireless Siren Auto Test

    To test signal strength/coverage of the main unit to Siren follow the procedure below. Wireless Siren Auto Test Set dipswitches 1 and 5 to on. The strobe on the siren will flash every 5 seconds, and the main unit will beep out the signal strength every 5 seconds. The beeps range from 1-10.

  • Page 29: Step 5: Connecting To The Securenet Digital Monitoring Centre

    Step 5: Connecting To The SecureNet Digital Monitoring Centre Once the Main Control Unit is installed, your Watchguard Digital Alarm System is ready to be connected to the SecureNet Digital Monitoring Centre. The SecureNet Digital Monitoring Centre dramatically increases the protection provided by your Watchguard Digital acting, as a link between you, your security system and guard, police, fire or medical emergency services.

  • Page 30: Step B - Add Your Account Details

    Step B – Add your account details *Note: At this stage you will be provided with a 6-digit account number. Record this number somewhere safe as it is needed to log on to the website in the future. Enter an account name that will be used to refer to your account if you ever speak to a customer service operator.

  • Page 31: Step C - Add Your Contact Details

    Step C – Add your contact details *Note: The password that you choose is the password that you must enter when the DIGITAL MONITORING CENTRE calls i.e. you will be called and request that you enter your password using the alphanumeric keypad on your phone eg. if your password was ‘water’...

  • Page 32: Step D- Login To The Securenet Digital Monitoring Centre

    Step D- Login to the SecureNet Digital Monitoring Centre Once you have created your SecureNet account you will be automatically logged into the DIGITAL MONITORING CENTRE. However, when you next want to access your account, you will need to login. To do this go to www.watchguardalarms.com.au and click on the ‘Login’...

  • Page 33: Step E- Set Up My Sensors

    To set up your sensors, click the ‘Sensor’ button in the main menu. Your Watchguard Digital alarm system comes with two Wireless Passive Infrared Detectors. On the back of each of these should be a sticker with a ‘1’ or a ‘2’ on it. These have already been added to your system as Zone 1 and Zone 2.

  • Page 34: Step G- Test Your Account

    Step G- Test Your Account Once you have registered and configured your account online, it’s a good idea to test it out to make sure everything is working correctly. Read these sections in full before starting your test and double check your contact phone numbers are correct. 1.

  • Page 35: Table Of Transmitted Alarm Messages

    Table Of Transmitted Alarm Messages Your Watchguard Digital will contact the SecureNet DIGITAL MONITORING CENTRE station when the following events are triggered. Message Description Zone Alarm One of your sensors has been triggered. Restore Zone Alarm The sensor status has been reset upon disarming.
  • Page 36 This means that a serious problem has occurred and your System Shutdown system has had to shut down. Please contact your installer immediately or SecureNet on 1300 653 533 Your alarm panel has failed when it called the 1900 number for your monthly billing.

  • Page 37: Operation

    To utilise your Watchguard Digital, turn the key switch to the ‘ON’ position. Two keys are provided with the kit, and it is suggested you keep them on each key ring with your remote controls.

  • Page 38: Alarm Modes

    Below you will find an explanation of the different operational modes of your Watchguard Digital Alarm and when it is appropriate to use them AWAY Mode This mode activates all wireless detectors When to use When leaving the building or premise, i.e. AWAY from premises.

  • Page 39: Panic Mode

    Optional Wireless Keypad: Enter the building, and within 30 seconds go to the keypad and press the ‘ # ‘ key. Then enter your 4 digit pin code followed by the number 2 button. Now the system will disarm. Indications The siren will beep twice and the strobe will flash twice.

  • Page 40: Remote Control Functions

    Remote Control Functions Press Button 1 AWAY mode Press once to arm the system in normal AWAY mode. The internal screamer will beep at 1-second intervals for the 30- second exit delay and the outside siren will beep once. The strobe will flash once.

  • Page 41: Programming

    To learn in more remotes repeat from step 2. Your Watchguard Home Alarm System can store a maximum of Seven (7) remotes in its memory. If you learn in an 8th remote, the 1st remote control will be erased. If you lose a...

  • Page 42: To Delete All Remotes

    TO DELETE ALL REMOTES Set dipswitches 1 and 2 to on. DELETE Press the DELETE button. Now all the remotes that you wish to keep must be added back in. Follow the procedure above To Add a New Remote. TO ADD A DETECTOR Set the dipswitch to on for the zone you wish to add.

  • Page 43: To Delete A Detector

    NOTE: If you attempt to learn in a device that is already learnt it will be deleted and added to the new zone eg: If a WPIR is in zone 3 and you wish to move it to zone 5 relearning in zone 5 will delete it from zone 3 and add it to zone 5.

  • Page 44: Zone Feature Programming

    Zone Feature Programming Zone Feature Programming can be used to set all the different combinations of alarm modes. Simply put the corresponding zones dipswitch up, and press the tamper to change the features. For every press of the tamper, the feature will increment to the next, the number of beep(s) heard correspond to the feature that you have activated: ZONE FEATURE PROGRAMMING Set the dipswitch for the zone you wish to program.

  • Page 45: Wireless Siren Auto Test

    Wireless Siren Auto Test Use this mode to test that the wireless siren is operating correctly WIRELESS SIREN AUTO TEST Set dipswitches 1 and 5 to on. The strobe on the siren will flash every 5 seconds, and the main unit will beep out the signal strength every 5 seconds. The beeps range from 1-10.

  • Page 46: Maintenance

    Real Time Clock battery Your Watchguard Digital is equipped with a real time clock for logging alarm events and billing information. The battery for the Real Time Clock is located inside the Main Control Unit.

  • Page 47: The Remote Control

    The Remote Control The batteries in the remote control will need to be replaced once every 1 to 3 years, depending on usage. You are able to recognise when the batteries are low by the remote control range reducing. Below describes how to replace the batteries in the remote control.

  • Page 48: Cleaning The Pyro Sensor

    Cleaning the Pyro Sensor The pyro sensor must be clean at all times for optimum performance. If the pyro sensor appears to have any dust, dirt or fingerprints on it, then it should be cleaned. 1. To clean the pyro, use a soft cotton cloth (not a tissue), which has been dampened with Methylated Spirits (Alcohol).

  • Page 49: Frequently Asked Questions (Faq)

    It is your responsibility to provide us with up-to-date information so we can effectively provide our service. What will happen if I do not connect my Watchguard Digital to a phone line, or the line fails? When you connect power to the main control unit, 1 hour after power connection your Watchguard Digital will attempt to dial out via the phone line to charge for the first months monitoring service fee.
  • Page 50 “shut-down” mode. Please allow up to 10 minutes for this process to take place. For greater piece of mind your Watchguard Digital will automatically carry out a self-test once per week and call the DIGITAL MONITORING CENTRE to confirm that the telephone line you have connected your Watchguard Digital to is operational.

  • Page 51: Warranty & Monitoring Terms

    Warning Limitations & Warranty While this system is an advanced design security system, it does not offer guaranteed protection against burglary, fire or any other emergency. Any alarm system, whether commercial or residential, is subject to compromise or failure to warn for a variety of reasons. For example: •...
  • Page 52 may be out of service or temporarily out of service. Telephone lines are also subject to compromise by sophisticated intruders. • Even if the system responds to the emergency as intended, however, occupants may have insufficient time to protect themselves from the emergency situation. In the case of a monitored alarm system, authorities may not respond appropriately.

  • Page 53: Monitoring Service Standard Agreement

    Monitoring Service Standard Agreement 1. INTERPRETATION Where used in these Terms and Conditions: a. "The Company" refers to Cornick Pty Ltd, its successors and assigns. b. “You", "Your", "Yours" and "Customer" refers to the customer named overleaf, its successors and permitted assigns. c.
  • Page 54 6. LIMITING OF LIABILITY AND INDEMNITY Subject to clause 6(c), The Company shall have no liability whatsoever in respect of: Any circumstances or event which occurs during any period when this contract is suspended pursuant to clause 7(b); Any loss or damage caused by any reason beyond the control of The Company including, but not limited to mechanical breakdown, storm earthquake, strikes, lockouts, labour disputes of whatever type, Acts of God, war (whether declared or not), act (administrative or legislation) of any Government, riot or civil commotion, fire explosion, act or omission by You, Your servants, or agents.
  • Page 55 8. FEES & CHARGES a. If the direct and indirect cost to The Company of providing the services (or any other work under this Contract) increases at any time after the Date of this Contract for any reason, including but not limited to any change to any applicable award or telephone network charges, then The Company may from time to time by written notice to You increase its fees accordingly, with such increase to take effect from the date on which the cost to The Company increases.
  • Page 56 We appreciate your confidence in our product, and you can be certain that we will do everything possible to ensure that you are happy with your decision and that you have years of satisfaction from your Watchguard Digital System. We take extreme care in the research, design and development of our products to ensure they meet your needs.

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