Getting Technical Support - Internet Security Systems RealSecure User Manual

Preface

Getting Technical Support

Introduction
The ISS Web site
Hours of support
Contact information
viii
ISS provides technical support through its Web site and by email or telephone.
The Internet Security Systems (ISS) Resource Center Web site (
) provides direct access to much of the information you need. You can find
support/
frequently asked questions (FAQs), white papers, online documentation, current versions
listings, detailed product literature, and the Technical Support Knowledgebase (
www.iss.net/support/knowledgebase/
The following table provides hours for Technical Support at the Americas and other
locations:
Location Hours
Americas 24 hours a day
All other locations Monday through Friday, 9:00 A.M. to 6:00 P.M. during
their local time, excluding ISS published holidays
Note: If your local support office is located outside the
Americas, you may call or email the Americas office for
help during off-hours.
Table 3: Hours for technical support
The following table provides email addresses and telephone numbers for technical
support requests:
Regional Office Email Address
North America and
support@iss.net
Latin America
Europe, Middle
support@iss.net
East, and Africa
Asia-Pacific and
asia-
Philippines
support@iss.net
Japan
support@isskk.co.jp
Table 4: Contact information for technical support
http://www.iss.net/
).
Telephone Number
(1) (888) 447-4861 (toll
free)
(1) (404) 236-2700
(44) (118) 959-3900
(63) (2) 886-6014
Domestic: (81) (3) 5740-
4065
Overseas (APAC): (81) (3)
5740-4066
http://