Page 1 6755i IP Phone User Guide Release 2.2 Rev 01 www.8x8.com | 1.866.879.8647...
Page 3: Table Of Contents
Key Descriptions......................12 Methods for Customizing Your Phone ............14 Phone Options via the IP Phone UI ................14 Phone Options via the 8x8 Web Phone UI.............16 Phone Status ......................19 Phone Status via IP Phone UI ..................19 Finding Your Phone’s IP Address ................20 Phone Status via the 8x8 Web Phone UI..............21...
Page 4 Table of Contents Empty Key (softkeys only) ...................65 Phone Lock Key ......................66 Deleting a Key .......................68 Making Calls ........................69 Dialing a Number ......................69 To Call an Outside Number..................69 To Call Another Extension ..................69 Making a Call .........................69 Receiving a Call ......................69 Using Handsfree Speakerphone ..................
Page 5 Table of Contents Appendix A - Time Zone Codes ................1 Limited Warranty......................6 What Is Covered? ......................6 Support ..........................6...
Page 6: Introduction
Introduction This 6755i series IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 6755i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Page 7 Ethernet Reference Power Anchors for Cable Adapter Wall Mounting Optional Accessories (Not Included) (Power over Ethernet) Model 536EM Inline Power Injector Expansion Module Additional Ethernet Cable (Category 5/5e straight through cable) 2 — Model 6755i Series IP Phone User Guide...
Page 8: Phone Features
6 Bottom keys: Programmable state-based softkeys (up to 20 programmable functions) • 4 call appearance lines with LEDs • Supports up to 9 call lines • Full-duplex speakerphone for handsfree calls • Headset support (modular connector) Model 6755i Series IP Phone User Guide — 3...
Page 9: Getting Started
Availability of feature dependant on your phone system or service provider Getting Started The 6755i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 10 DHCP: waiting for IP... The 6755i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
Page 11 If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network Done 6 — Model 6755i Series IP Phone User Guide...
Page 12: Network Connected/Network Disconnected
Network Connected prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the 8x8 6755i IP Phone User Reference Manual, the section Plugging in and Starting the Phone.
Page 13: Idle Screen
6 functions, and the 6 bottom softkeys with up to 20 functions as required. Services Line 1 Phonebook Callers Line 4 Goodbye Options Line 3 Line 2 Holed Line 1 Redial Speaker/ Headset Mute 8 — Model 6755i Series IP Phone User Guide...
Page 14 Icom Softkeys Configured Callers John Smith Sat Jan 1 12:18am Home Line 4 Goodbye Home Line 3 Options Line 2 Holed Office Line 1 Redial Office Speaker/ Headset Mute Idle Screen Model 6755i Series IP Phone User Guide — 9...
Page 15 • Conf (Conference) • Xfer (Transfer) These keys are static and cannot be changed. A More softkey also displays at the bottom right of the screen if you have configured softkeys. 10 — Model 6755i Series IP Phone User Guide...
Page 16: Ip Phone Keys And Key Descriptions
For example, in the following illustration, the 6755i has several bottom softkeys configured on the idle screen. A More key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, More displays for you to view additional softkeys.
Page 17: Key Descriptions
Key Descriptions The following table identifies the keys on the key panel of your 6755i IP phone. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving Goodbye changes.
Page 18 Conf - Begins a conference with the active call. Xfer - Transfers the active call to another number. Note: For more information about programming the programmable keys to perform specific functions, see the "Softkeys and Programmable Keys" page Model 6755i Series IP Phone User Guide — 13...
Page 19: Methods For Customizing Your Phone
• Using the Options key on the IP Phone. Options • Using the 8x8 Web Phone UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options...
Page 20 Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info Phone Lock Model 6755i Series IP Phone User Guide — 15...
Page 21: Phone Options Via The 8X8 Web Phone Ui
In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the 8x8 Web Phone UI. In order to access your phone using the 8x8 Web Phone UI, you need to know your phone’s IP address. To find your phone’s IP address, see...
Page 22 Note: For a user, the default user name is “user” and the password field is left blank. 3. You can logout of the 8x8 Web Phone UI at any time by clicking Log Off. Model 6755i Series IP Phone User Guide — 17...
Page 23 536EM Expansion Module, or an additional 60 softkeys with a 560EM Expansion Module if attached to the phone. This option displays on the side menu of the 8x8 Web Phone UI only if an Expansion Module is attached.
Page 24: Phone Status
(off, all, busy, no answer, busy no answer) on a global or per-line basis. Phone Status You can view the status of your phone using the IP Phone UI or the 8x8 Web Phone UI. Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display.
Page 25: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address for the phone in the browser to open the 8x8 Web Phone UI. Use the following procedure to find your phone’s IP address.
Page 26: Phone Status Via The 8X8 Web Phone Ui
Done - Phone Status via the 8x8 Web Phone UI After accessing your phone via the 8x8 Web Phone UI, the first screen to display is the phone’s Status Screen. This screen is view only. It displays the Network Status of your phone which includes the following: •...
Page 27: Customizing Your Phone
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the 8x8 Web Phone UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 28 Global ring tones and tone sets can be configured using the 8x8 Web Phone UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone (global configuration only).
Page 29: Contrast Level
The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. 24 — Model 6755i Series IP Phone User Guide...
Page 30: Backlight
Advanced softkey when you select the Auto mode. In Auto mode, the backlight turns on with a key press or state change on the phone. Model 6755i Series IP Phone User Guide — 25...
Page 31 Default is ON. Available options are: • Off • On (Default) • Auto 6. If you selected On or Off, press Done to save your setting. Backlight Auto Cancel - Done - 26 — Model 6755i Series IP Phone User Guide...
Page 32: Live Dialpad
The Live Dialpad option on the IP phone turns the Live Dialpad mode ON or OFF. With live Dialpad ON, the 6755i IP phone automatically dials out and turns ON Handsfree mode as soon as a dialpad key or softkey is pressed. With live...
Page 33: Set Audio
You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6755i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 34 5. Select the audio mode you want to use on your phone. Default is Speaker. Valid values are: Speaker (Default) Headset Speaker/Headset Headset/Speaker Audio Mode Speaker Headset Speaker/Headset Headset/Speaker Cancel - Done - 6. Press Done to save your setting. Model 6755i Series IP Phone User Guide — 29...
Page 35: Time And Date
• Time Servers (Administrator use only; password protected) Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the 8x8 Web Phone UI. The "Time Server" configuration is for Administrator use only and is password protected.
Page 36 8. Using the Change softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h. Time Format Time Format: - Change Cancel - Done - Model 6755i Series IP Phone User Guide — 31...
Page 37 Backspace sofkey to move back a space and delete a character. Set Date Enter Date (y-m-d): 2000-01-02 - Backspace Cancel - Done - 5. Press Done to save the setting. 6. Select Date Format. 32 — Model 6755i Series IP Phone User Guide...
Page 38 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done - A list of Time Zones displays for different areas of the world. Model 6755i Series IP Phone User Guide — 33...
Page 39 7. Set Date - Select Done - 3. Select a Daylight Saving time from the list of options. Default is Automatic. Valid values are: • OFF • 30 min summertime • 1h summertime 34 — Model 6755i Series IP Phone User Guide...
Page 40 3. In the Date Format field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY Model 6755i Series IP Phone User Guide — 35...
Page 41: User Password
- Clear softkey clears entire field of all characters - Quit softkey cancels the password changing process without saving 1. Press on the phone to enter the Options List. Options 2. Select User Password and press Select 36 — Model 6755i Series IP Phone User Guide...
Page 42: Resetting A User Password
(no password). You can reset a user password using the 8x8 Web Phone UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 43 3. Leave the Current Password field blank. 4. Enter a new password in the New Password. 5. Re-enter your new password in the Password Confirm. 6. Click to save your settings. 38 — Model 6755i Series IP Phone User Guide...
Page 44: Restarting Your Phone
Note: Your phone is out of service temporarily during the restart and down- loading process. 8x8 Web Phone UI 1. Click on Operation->Reset. 2. Click 3. Click OK at the confirmation prompt. Model 6755i Series IP Phone User Guide — 39...
Page 45: Phone Lock
• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 66. In the 8x8 Web Phone UI, the Operation->Phone Lock path also allows you to perform the following: •...
Page 46: Defining An Emergency Dial Plan
IP phones. You can set the emergency dial plan using the 8x8 Web Phone UI. Important! 8x8 Phone Service E911 supports only 911 (dial 9 - 911)
Page 47 Default for this field is 9911|9999|9112|9110. 3. Click to save the emergency dial plan to your phone. Reference For more advanced options, see "Additional Features" page 106. 42 — Model 6755i Series IP Phone User Guide...
Page 48: Line Keys, Programmable Keys, And Softkeys
Headset Mute Multiple Line and Call Appearances The 6755i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents.
Page 49: Softkeys And Programmable Keys
36 softkeys on each 536EM Expansion Module and up to 60 softkeys on each 560EM Expan- sion Module. (The 6755i IP Phone allows up to 3 expansion mod- ules on each phone). For more information about expansion modules, see "Model 536EM and 560EM Expansion Modules"...
Page 50 You can use the 8x8 Web Phone UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and softkeys and provides a description for each function. Key Function Description None Indicates no setting for the key.
Page 51: State-Based Softkeys (Bottom Keys Only)
State-Based Softkeys (Bottom Keys only) On the 6755i bottom softkeys, you can configure a specific state to display when a softkey is being used. Softkeys (state-based) The following table describes the states available to configure for the softkeys. State Description Idle The phone is not being used.
Page 52 To disable a state, you uncheck the box for that state. Key Display Behavior On the 6755i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the 8x8 Web Phone UI, the key functions automatically appear in the first available position on the LCD display.
Page 53 The following illustration shows the configuration of Key 12 and how that key displays on the phone. Key 12 configured as a speeddial. John Smith Key 12 displays in Sat Jan 1 12:18am softkey position 1 on the phone - LAB 48 — Model 6755i Series IP Phone User Guide...
Page 54: Line Key
You can set a programmable key or softkey to act as a line/call appearance key on the 6755i. The This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see "Multiple Line and Call Appearances"...
Page 55 Setting a Line Key You can set a key as an additional line on the 6755i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances"...
Page 56: Speeddial Key
Do Not Disturb (DND), Voicemail. The speeddial function can be set using the IP Phone UI or the 8x8 Web Phone Note: You can use a speeddial key while on an active call by placing the active call on hold first, and then pressing the speeddial key.
Page 57 “+” that the phone dials automatically after pressing the speeddial key. You can use this feature for numbers that contain long prefixes. For example, if you had the following speeddial configuration in the 8x8 Web Phone UI:...
Page 58 Enter Name: John Smith Enter Number: Line: 1 - Save - Backspace Cancel - - 123 Note: When in the "Enter Number:" field, the phone automatically switches to the numbers softkey. Model 6755i Series IP Phone User Guide — 53...
Page 59 5. Press the Save softkey to save the speeddial information to the speeddial key you selected. Note: To delete or remove a softkey from the phone, you must access the phone’s configuration using the 8x8 Web Phone UI and delete the speeddial information. Creating a Speeddial Key Using the 8x8 Web Phone UI 8x8 Web Phone UI Use the following procedure to set a key to function as a speeddial.
Page 60: Do Not Disturb (Dnd) Key
DND function allows you to turn Do Not Disturb ON and OFF. Note: You can configure DND using the 8x8 Web Phone UI only. If DND is ON, callers hear a busy signal or a message, depending on how your System Administrator set up the configuration server.
Page 61 You can set DND on the keys using the 8x8 Web Phone UI phone or by logging into your 8x8 Self Service Portal at www.8x8.com. DND is not configurable from the IP phone UI. Setting a Do Not Disturb Key 8x8 Web Phone UI Use the following procedure to set a key to function as Do Not Distrub.
Page 62: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6755i. You do this by setting the key to flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 63 By default, the 6755i has a Services key configured on key 1 of the top set of keys. However, you can use any key to configure a Services key. Services Line 4 Goodbye Line 3 Options Line 2 Holed Line 1...
Page 64 Setting Services Key 8x8 Web Phone UI Use the following procedure to configure a Services key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, Key 1 on the top set of programmable keys is configured for Services.
Page 65: Directory Key
Directory Key By default, the 6755i has a Directory Key configured on key 2 of the top set of keys. However, using the 8x8 Web Phone UI, you can assign the Directory Key to any key on the top or bottom keys on the phone.
Page 66: Callers List Key
Callers List Key By default, the 6755i has a Callers List key configured on key 3 of the top set of keys. However, using the 8x8 Web Phone UI, you can assign the Callers List key to any key on the top or bottom keys on the phone.
Page 67 Setting Callers List Key 8x8 Web Phone UI Use the following procedure to configure a Callers List key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, Key 3 on the top set of programmable keys is configured for Callers List.
Page 68: Intercom Key
Intercom Key By default, the 6755i has an Intercom key configured on key 4 of the top set of keys. However, using the 8x8 Web Phone UI, you can assign the Intercom key to any key on the top or bottom keys on the phone.
Page 69: None Key
"Key Display Behavior" on page 47. Setting a None Key 8x8 Web Phone UI Use the following procedure to configure a None key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML.
Page 70: Empty Key (Softkeys Only)
Setting an Empty Key 8x8 Web Phone UI Use the following procedure to configure an Empty softkey on the 6757i IP Phone. 1. Click on Operation->Softkeys and XML. Model 6755i Series IP Phone User Guide — 65...
Page 71: Phone Lock Key
Phone Lock. Setting a Phone Lock Key 8x8 Web Phone UI Use the following procedure to configure a Phone Lock key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML.
Page 72 Note: You can lock/unlock the phone using the new key you just config- ured, using the 8x8 Web Phone UI at the path Operation->Phone- Lock, or using the Phone Lock option on the IP Phone UI at the path Options->Phone Lock.
Page 73: Deleting A Key
Deleting a Key 8x8 Web Phone UI Use the following procedure to delete a key on the 6755i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>.
Page 74: Making Calls
Making Calls This section describes ways to make calls on your 6755i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing Speaker/ Headset • pressing a line/call appearance button.
Page 75: Using Handsfree Speakerphone
• If you are in Speaker/Headset audio mode, press to switch between Speaker/ Headset handsfree and headset. • When the handset is on hook, press to disconnect the call. Goodbye When handsfree is on, the speaker light turns on. 70 — Model 6755i Series IP Phone User Guide...
Page 76: Using A Headset
Using a Headset The 6755i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset, or go to http://www.8x8.com/store/ Default.aspx?page=business_accessories. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 77: Using Intercom
Goodbye Using Intercom On the 6755i, you can use the Intercom key to automatically connect with a remote extension. By default, the Icom key is configured as Key 4 on the top set of keys.
Page 78: Redial
You can set specific incoming Intercom call features on the 6755i IP phone using the 8x8 Web Phone UI. The following table describes these features. Incoming Intercom Features in 8x8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller.
Page 79: Mute
When you use the mute key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON. 74 — Model 6755i Series IP Phone User Guide...
Page 80: Receiving Calls
Headset Settings determines if the call goes to handsfree or head- set operation. For more information, see the section "Customizing Your Phone" on page 22. • Lift the handset for handset operation. Model 6755i Series IP Phone User Guide — 75...
Page 81: Handling Calls
Call Held with the line number the call is held at the phone. Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold. 76 — Model 6755i Series IP Phone User Guide...
Page 82: Transferring Calls
To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. Model 6755i Series IP Phone User Guide — 77...
Page 83 To complete a consultative transfer, remain on the line to speak with Party 2, before pressing the Transfer key again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen or press Goodbye 78 — Model 6755i Series IP Phone User Guide...
Page 84: Conferencing Calls
More Screen that displays when handset is lifted Local Conferencing The 6755i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6755i. Note: Your System Administrator can set your Conference key to speed- dial a specific number.
Page 85 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. 80 — Model 6755i Series IP Phone User Guide...
Page 86 (if available) of the parties in the conference call. When a name is displayed, pressing drops the displayed party from the call. Model 6755i Series IP Phone User Guide — 81...
Page 87: Conference Bridge
Delete Existing Conference - (Option 3): 1. Enter your extension then press #. 2. Enter your password then press #. (Voicemail Password) 3. Enter the conference ID you want to delete then press #. 82 — Model 6755i Series IP Phone User Guide...
Page 88: Ending Calls
Managing Calls The 6755i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts.
Page 89 4. To dial the displayed number press or just lift the handset or press any Speaker/ Headset line keys 5. Press the Directory Key to cancel. 84 — Model 6755i Series IP Phone User Guide...
Page 90 Maximum length of a line characters Maximum length of a name characters Maximum length of a label characters Maximum length of a URI characters Maximum number of directory entries in the NVRAM entries Model 6755i Series IP Phone User Guide — 85...
Page 91 • Use the Backspace softkey when required. • Use the Save softkey when you are finished adding the Label. • You can exit from Screen 2 at any time without saving by pressing the Cancel softkey. 86 — Model 6755i Series IP Phone User Guide...
Page 92 Steve Smith’s Cell number. The first scroll indicates there are multiple number entries for the name. The indicates you can scroll forward or backward between screens. The indicates this is the last number entry for the name. Model 6755i Series IP Phone User Guide — 87...
Page 93 Cell number screen. If no label is assigned to the entry, the numbers would be arranged in the order you specify. 88 — Model 6755i Series IP Phone User Guide...
Page 94 You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Save from the Display • Save from the Callers List • Save from the Redial List Model 6755i Series IP Phone User Guide — 89...
Page 95 • You can press Cancel to cancel the delete function. For multiple numbers assigned to a name, pressing the Delete softkey displays the following screen. Delete number 2272939 or delete all Steve Smith entries? Entries Cancel Number 90 — Model 6755i Series IP Phone User Guide...
Page 96 • You can press Cancel to cancel the delete function. Downloading the Directory List to Your PC You can download the Directory List to your PC via the 8x8 Web Phone UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 97: Callers List
4. To exit the Directory List, press the Quit softkey. Callers List The Callers List is a stored log of your incoming calls. The 6755i telephone stores information up to 200 incoming calls in the Callers List. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Page 98 You can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List. Model 6755i Series IP Phone User Guide — 93...
Page 99 6. To dial a displayed entry from the Callers List, pick up the handset, press the handsfree button, or press a line key. Speaker/ Headset 7. To exit the Callers List, press the Callers List key. 94 — Model 6755i Series IP Phone User Guide...
Page 100 . To erase one digit to the left of the cursor, press 5. To dial the displayed number press , or just lift the handset, or press Speaker/ Headset any line keys. Model 6755i Series IP Phone User Guide — 95...
Page 101 3. Press the Delete softkey again at the prompt to erase all items. Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the 8x8 Web Phone UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 102: Call Forwarding
If you have configured call forwarding on an individual line, the settings for this line are used; otherwise, the phone-wide call forward settings are used. Model 6755i Series IP Phone User Guide — 97...
Page 103 Note: You can also set global call forward mode from the 8x8 Self Service Portal. Please note that the per line settings override the 8x8 Self Service Portal settings.
Page 104 6. Press Done to save the settings. The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode. John Smith CFWD NoAnswer Sat Jan 1 01:04 Model 6755i Series IP Phone User Guide — 99...
Page 105 2. In the Mode field, select the mode you want to set on your phone. Note: To disable call forwarding in the 8x8 Web Phone UI, set the mode to OFF and remove the phone number in the Number field.
Page 106: Missed Calls Indicator
Line 3 Holed Line 2 Line 1 Redial Speaker/ Headset Mute 1. .Press Callers List key on the phone. or Press the Services key and select Callers List from the menu. Model 6755i Series IP Phone User Guide — 101...
Page 107: Voicemail System
Three password failure attempts will lock the user out of the voicemail system. Hang up and try again. If you continue to have difficulties, call 8x8 tech support with your phone number, email address on file, and problem.
Page 108 • To record your meeting greeting, press 6. • To record your weekend greeting, press 7. • To record your vacation greeting, press 8. • To return to the previous menu, press *. • To exit, press 9. Model 6755i Series IP Phone User Guide — 103...
Page 109 To exit, press 9 To place a call from voicemail press # Calling out of voicemail enables users to take advantage of 8x8 competitive international rates by dialing any number from inside voicemail. While accessing your voicemail, press * then press #. You will hear dial tone. Press 9 and dial the number to initiate your call.
Page 110 • To record your lunchtime greeting, press 5. • To record your meeting greeting, press 6. • To record your weekend greeting, press 7. • To record your vacation greeting, press 8. Model 6755i Series IP Phone User Guide — 105...
Page 111: Additional Features
• Weekend greeting, press 5. • Vacation greeting, press 6. Additional Features This section describes additional features you can use on the 6755i phone. Calling Features Distinctive Ringing Calls presented to an extension on Virtual Office will ring differently, depending on where the call originated.
Page 112 Internet outage at the extension's physical location. This number can be a land line, cell phone, one number access, voicemail, auto attendant, another 8x8 number or Virtual Office extension. The standard configuration forwards all calls on an Internet outage to the extension's voicemail.
Page 113: Suppress Dtmf Playback
When the suppression of DTMF playback is enabled, the IP phone dials the stored number and displays the entire number immediately in the LCD window, allowing the call to be dialed faster. 108 — Model 6755i Series IP Phone User Guide...
Page 114: Display Dtmf Digits
Display DTMF Digits A feature on the 6755i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key.
Page 115 IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the Display DTMF Digits parameter using the 8x8 Web Phone Configuring Display of DTMF Digits...
Page 116: Enable/Disable Call Waiting
• the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can disable call waiting using the configuration files or the 8x8 Web Phone Enabling/Disabling Call Waiting 8x8 Web Phone UI Use the following procedure to enable or disable Call Waiting on the IP phone.
Page 117: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the 8x8 Web Phone UI. Configuring Call Waiting Tone 8x8 Web Phone UI Use the following procedures to configure a call waiting tone on the IP phone.
Page 118: Stuttered Dial Tone
You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the 8x8 Web Phone UI. Configuring Stuttered Dial Tone 8x8 Web Phone UI Use the following procedures to configure stuttered dial tone on the IP phone.
Page 119: Status Scroll Delay
Status Scroll Delay Using the 8x8 Web Phone UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings->Preferences->General.
Page 120: Incoming Call Interrupts Dialing
8x8 Web Phone UI at the path Basic Settings- >Preferences->General. When you enable this field in the 8x8 Web Phone UI, an incoming call automatically interrupts the outgoing call during dialing and allows the phone to ring for you to answer the incoming call.
Page 121: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 6755i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the 8x8 Web Phone UI.
Page 122 1. Click on Basic Settings->Preferences->General. 2. The Goodbye Key Cancels Incoming Call field is enabled by default. If required, disable this field by unchecking the check box. 3. Click to save your settings. Model 6755i Series IP Phone User Guide — 117...
Page 123: Message Waiting Indicator
MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the 8x8 Web Phone UI. Configuring Message Waiting Indicator 8x8 Web Phone UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.
Page 124: Incoming Intercom Call Features
Intercom call. It also mutes the microphone. If the Intercom call comes into the phone while an active call is already present, the user will have an option to answer the intercom call. Model 6755i Series IP Phone User Guide — 119...
Page 125: Microphone Mute
You can change the behavior of how the phone handles incoming Intercom calls by enabling/disabling specific parameters using the 8x8 Web Phone UI. The following table describes these features. Incoming Intercom Features in 8x8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller.
Page 126 5. The Allow Barge In field is disabled by default. If Allow Barge In is enabled, the phone puts an active call on hold and answers the incoming Intercom call. To enable this field, check the box. 6. Click to save your settings. Model 6755i Series IP Phone User Guide — 121...
Page 127: Model 536Em And 560Em Expansion Modules
Model 536EM and 560EM Expansion Modules The 6755i IP Phone offers optional 536EM and 560EM Expansion Modules that attach to the right side of the phone to provide additional softkeys. Model 536EM The 536EM provides 18 softkeys in each column (totaling 36 keys) on the keypad.
Page 128: Using The Expansion Modules
Each screen consists of 2 columns with the following default headings on each page: Page 1 List 1 and List 2 Page 2 List 3 and List 4 Model 6755i Series IP Phone User Guide — 123...
Page 129: Function Keys
LCD (page 1, page 2, or page 3), and press the applicable softkey. Note: Your System Administrator can customize the headings on each 560EM Expansion Module screen. Contact your System Adminis- trator for more information. 124 — Model 6755i Series IP Phone User Guide...
Page 130: Troubleshooting Solutions
Why is my handset not working? Check to ensure that the handset cord is fully connected to both the phone and handset. See the section Connecting a Handset or Headset in the 8x8 8x8 6755i User Reference Manual for information.
Page 131 The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the 8x8 Web Phone IP Phone UI 1. Press on the phone to enter the Options List.
Page 132 Phone Status and press key to select. 3. Press the key to scroll to the Restart Phone option. 4. Press the key to confirm and restart the phone. If you do not wish to Model 6755i Series IP Phone User Guide — 127...
Page 133 • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the 8x8 Web Phone UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key"...
Page 134 Phone is locked. Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynam- ically and displays the following message: Phone is unlocked. Model 6755i Series IP Phone User Guide — 129...
Page 135: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
Page 136 Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GF-Cayenne GI-Gibraltar...
Page 137 Time Zone Name Time Zone Code JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira...
Page 138 Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii...
Page 139 A-5 Model 55i IP Phone User Guide...
Page 140: Limited Warranty
Limited Warranty This warranty applies only to products purchased and used in the United States. What Is Covered? Any defect in materials or workmanship for one year. (See 8x8 Virtual Office terms and conditions.) Support Web/FAQs: www.8x8.com/support/faqs Email: virtualoffice@8x8.com Phone: 888-898-8733 and press option [1] for Virtual Office, then option [2] for support.
Page 141 Notice While every effort has been made to ensure accuracy, 8x8, Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

8x8 Inc 6755i User Manual

Introduction

Getting Started

IP Phone Keys and Key Descriptions

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Live Dialpad

Set Audio

Line Keys, Programmable Keys, and Softkeys

Making Calls

Using Handsfree Speakerphone

Using a Headset

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Appendix A - Time Zone Codes

Quick Links

Related Manuals for 8x8 Inc 6755i

Summary of Contents for 8x8 Inc 6755i

Table of Contents