Troubleshooting - Globe GEG16 Instruction Manual

ISSUE
Griddle not working
Indicator light is on, but unit is not
heating up
Indicator light is not on, but the
unit IS heating up
Cooking surface is heating up
slowly
Food sticking
If problems persist and the assigned solution does not remedy the issue, please call our Globe Service
Department at: 866-299-8625.

Troubleshooting

CAUSE
Power supply
Power switch has not been turned
on
Plug/cord, set or external wiring is
damaged
Internal wiring fault
Faulty elements
Operation of thermostat
All thermostats are not turned on
Faulty thermostat
The indicator bulb has burned out Call for service. Replace the
The unit has not been turned on
Carbon build up
Thermostat setting
Faulty element(s)
Carbon build up
Not seasoned
SOLUTION
Check power source
Check the unit is correctly
plugged in and turned on
Call for service
Call for service
Call for service
Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Call for service
indicator light
Turn on and adjust the settings
Ensure that the plates are kept
clean and free from carbon build
up/debris
Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Call for service
Ensure that the plates are kept
clean and free from carbon build
up/debris
Season grill, see cleaning and
maintenance
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