What To Do If A Malfunction Occurs; Description Of Error Codes - Thermolec Acu-Steam User And Maintenance Manual

6.

What To Do if a Malfunction Occurs

6.1 Shut the main power OFF and restart the humidifi er to see if the error code disappears.
6.2 If you see a water leak, follow the water supply tube and close the valve installed on the water pipe
located near the humidifi er.
6.3 Please refer to the error code table to identify the possible cause of the malfunction and the actions that
you can take.
6.4 Should the problem persist, please call your service company. They are the best qualifi ed to help you
quickly. Describe the problem to them and mention the error code you observed on the front panel. They may
help you solve the problem over the phone. If needed, they will fi x the problem themselves or call our technical
service.
6.5 Should you attempt to look at the unit yourself, please apply all appropriate safety measures. - Shut the
main power OFF and wait for the unit to cool before you open it.
7.

Description of Error Codes

Number of Number of
fl ashes of the fl ashes of the Error Description Error Description
red light red light
No error No error
OFF OFF
There is water in the There is water in the
Continuous Continuous
pan under the tank. pan under the tank.
ON ON
Problem with the water Problem with the water
level sensors inside the level sensors inside the
1 1
unit. unit.
Inadequate water Inadequate water
3 3
supply. supply.
Inadequate drainage. Inadequate drainage.
4 4
Not enough air fl ow or Not enough air fl ow or
pressure in the supply pressure in the supply
5 5
duct. duct.
Temperature inside the Temperature inside the
tank exceeded the high tank exceeded the high
temperature limit and temperature limit and
6 6
the safety switch has the safety switch has
tripped. tripped.
Humidifi er Status Humidifi er Status
The humidifi er is working fi ne The humidifi er is working fi ne
Risk of overfl ow. Humidifi er stops Risk of overfl ow. Humidifi er stops
itself. The green light is blinking. itself. The green light is blinking.
Internal problem - Humidifi er cannot Internal problem - Humidifi er cannot
read the water level properly and read the water level properly and
stops itself. The green light is blinking. stops itself. The green light is blinking.
Humidifi er cannot fi ll properly and Humidifi er cannot fi ll properly and
stops itself - Heating elements and stops itself - Heating elements and
supply valve are switched off. The supply valve are switched off. The
green light is blinking. green light is blinking.
Humidifi er cannot drain properly - Risk Humidifi er cannot drain properly - Risk
of overfl ow - the unit stops itself. The of overfl ow - the unit stops itself. The
green light is blinking. green light is blinking.
Humidifi er stops itself. The green light Humidifi er stops itself. The green light
is blinking. is blinking.
This is a very serious condition. This is a very serious condition.
The humidifi er stops itself and cannot The humidifi er stops itself and cannot
restart without service. The green light restart without service. The green light
is blinking. is blinking.
Page 7
Actions to be Taken Actions to be Taken
by the Owner by the Owner
None None
Turn the main power OFF, then Turn the main power OFF, then
- Open the unit and check for leaks - Open the unit and check for leaks
- Check the drain tube - Check the drain tube
- Close the supply valve and call for - Close the supply valve and call for
service service
Turn the main power OFF, then call Turn the main power OFF, then call
your service company your service company
Turn the main power OFF, then Turn the main power OFF, then
- Check the water supply circuit - Check the water supply circuit
- Check if the water supply valve is - Check if the water supply valve is
open. open.
- Call your service company - Call your service company
Turn the main power OFF, then Turn the main power OFF, then
- Close the supply valve - Close the supply valve
- Call your service company - Call your service company
Turn the main power OFF, then Turn the main power OFF, then
- Check the air fi lter in the furnace. - Check the air fi lter in the furnace.
It may be clogged up It may be clogged up
- Call your service company - Call your service company
Turn the main power OFF, then Turn the main power OFF, then
- Call your service company - Call your service company
Reset Reset
Automatic Reset when Automatic Reset when
switching main power ON switching main power ON
again. again.
Automatic Reset when Automatic Reset when
switching main power ON switching main power ON
again. again.
Automatic Reset when Automatic Reset when
switching main power ON switching main power ON
again. again.
Automatic Reset when Automatic Reset when
switching main power ON switching main power ON
again. again.
Automatic Reset when Automatic Reset when
error conditions disappear. error conditions disappear.
Only the service company Only the service company
can reset the unit after can reset the unit after
checking all functions. checking all functions.