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4
Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Chapter 2.4, "Switching off".
Problem
The appliance will not start
Plug is not plugged in or the appliance is not
switched on.
The socket does not carry current.
Power cable is damaged.
The vacuum cleaner sudden-
The overheating protection has tripped, possibly due
ly stops.
to blocked suction channels, dirty filters, or similar.
Suction power decreases,
Dust container is full.
red warning light is on.
Nozzle, telescopic tube or suction hose are blocked. Remove the obstacle. If necessary, use a long wooden stick (e.g. a
The filter is dirty.
The results are unsatisfacto-
The nozzle you are using does not suit the flooring. Change nozzles (Fig. 2 or Fig. 4).
ry in spite of the appliance
working correctly.
The "carpet/hard floor" switch (Fig. 31) is in the
wrong position for the particular type of floor.
The appliance makes unusu-
Sucked-in objects are obstructing the air stream.
al noises.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal customer service (Page 40, "International Service").
5
Spare parts
5.1 List of consumable parts
Item number
Description
2881001
Four-piece filter set (1 central
laminar filter, 1 motor protection
filter, 2 filter sheaths)
2881003
Exhaust filter (1 exhaust filter)
2881077
Set of filter sheaths
5.2 Sources
See Page 40, "International Service".
5.3 Disposal
The filters used are made of environment-
friendly materials and can de disposed of with
your domestic trash.
When the appliance has reached
the end of its usefulness, especial-
ly if dysfunctions recur, disable the
appliance by pulling the mains
plug out of the socket and cutting
off the power cord. Dispose of the
appliance in compliance with the environmental
protection laws of your country. Electrical waste
must not be disposed of together with domestic
waste. Consult your local authorities or your deal-
er for advice on recycling.
Centrino
cleancontrol
Possible cause
6
Warranty
6.1 Conditions of warranty
We grant a warranty of 24 months from the
date of purchase for the appliance distributed
by us.
Within this period we will either repair or re-
place the appliance or accessory (damages to
accessories do not automatically cause a re-
placement of the complete appliance) all de-
fects due to manufacturing or materials at no
cost. Damages due to inappropriate use (oper-
ation on wrong voltage or type of current, con-
necting
to
unsuitable
breakage, etc.) are exempt from warranty, as
are normal wear and minor defects that only
negligibly influence the appliance's serviceabil-
ity. Intrusions by unauthorised parties and the
use of spare parts not supplied by Royal Appli-
ance invalidate the warranty. Consumable
parts are not included in the warranty and must
be paid for! The warranty is only valid if the date
of purchase has been acknowledged by the
dealer's stamp and signature on the warranty
card or if a copy of the invoice or sales slip is
included with the sent-in appliance. Warranty
work does not extend the warranty period nor
does it constitute a claim for a new warranty!
Solution
Insert the plug into a mains socket and switch on the appliance
Chapter 2.3, "Vacuum cleaning".
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Have the cable replaced by the Royal Appliance Customer Service,
address Page 40, "International Service".
Switch off the vacuum cleaner and pull the plug from the mains sock-
et.
Eliminate the cause of overheating (e.g. blocked suction channels,
dirty filters, etc.). Wait for about 45 minutes. After the appliance has
cooled off, you may switch it on again.
Empty / clean the dust container.
broomstick) to do this.
Change / clean the respective filter or the optional filter sheath,
Chapter 3.3, "Cleaning / changing the exhaust filter", Chapter 3.4,
"Cleaning / changing the motor protection filter" or. Chapter 3.5,
"Cleaning / changing the central laminar filter".
Set the "carpet/hard floor" switch to the correct position for the type
of floor, (Fig. 3).
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
6.2 In case of a warranty claim
Send us the appliance with its dust container
empty and a short description of the fault in
printed letters. Head your accompanying letter
with the notice "warranty claim". Send it to the
following address, including the warranty card
or a copy of the purchase slip:
Page 40, "International Service"
power
supplies,
Troubleshooting
13
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