Viking Components 33.6K User Manual

Pc card modem

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VIKING COMPONENTS
33.6K/56K
PC CARD MODEM
USER'S GUIDE
Manual No. 1005236
Release 04/99, Rev B
®
S P E E D
P O W E R
P E R F O R M A N C E

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Summary of Contents for Viking Components 33.6K

  • Page 1 VIKING COMPONENTS 33.6K/56K PC CARD MODEM USER’S GUIDE Manual No. 1005236 Release 04/99, Rev B ® S P E E D • P O W E R • P E R F O R M A N C E...
  • Page 2: Table Of Contents

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Table of Contents Introduction 33.6K PC Card Features & Specifications 56K PC Card Features & Specifications Before You Install System Requirements Card and Socket Services Software Phone Requirements Communications Software requirements Installation Hardware Installation Software Installation Mac OS 7.5.3 or Later...
  • Page 3 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Table of Contents (Continued) Basic AT Commands Guidelines AT Commands 36-45 Modem Driver & Firmware Upgrades Contacting Technical Support Communication Regulations 48-49 10 Warranty & Disclaimer Information...
  • Page 4: Introduction

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 1 Introduction Congratulations on purchasing your Viking Components 33.6K/56K PC Card fax/modem for your computer. To turn your notebook computer into a commu- nications center, all you need is your Viking fax/modem and a standard analog phone line.
  • Page 5: Pc Card Features & Specifications

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Viking Components 56K PC Card Features & Specifications: • 56 kbps Raw Data Reception • 33.6 kbps Data Transmission • 14.4 kbps Group III Fax Send & Receive • Data Throughput to 230.4 kbps •...
  • Page 6: Before You Install

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 2 Before You Install Locate the PCMCIA (PC Card) Type II slot on your system. If you are not familiar with its location, please refer to your computer’s “Owner’s Guide.” Also it is recom- mended to read any additional information in your system’s “Owner’s Guide”...
  • Page 7: Card And Socket Services Software

    Phone Line Requirements The phone line required by the Viking Components fax/modem is an analog RJ- 11. This is a standard residential phone line. Warning: Do not use a PBX or digital phone line. These phone lines may damage the Viking Components PC Card fax/modem or phone equipment.
  • Page 8: Installation

    Note: When installing a fax/modem into a Mac OS system, make sure that exten- sions are on. Apple PowerBook 520 & 540 Note: Prior to installing the Viking Components PC Card Fax/Modem, you must purchase and install an Apple PowerBook PC Card Drive Adapter - Apple Part Number M2995LL/B.
  • Page 9 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Hardware Installation for the Apple Newton MessagePad 120, 130 & 2000 Series 1. Before you can install a card into your Newton MessagePad, you must first remove the plastic card that came in the PC Card slot.
  • Page 10: Software Installation

    • Windows 98 • Windows CE • Windows NT 4.0 Mac OS 7.5.3 or later Software (33.6K Only) 1. Remove the diskette from the MacComCenter software package and insert it into your system. When the MacComCenter window appears on the desktop sim- ply double click on the “Installer”...
  • Page 11: Mac Os 7.5.3 Or Later

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Mac OS 7.5.3 or later Driver Software (56K Only) 1. Insert the “Viking Modem Companion Software” CD into your computer’s CD- ROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open.
  • Page 12 Note: If you experience problems connecting to your Internet Service Provider (ISP) with the supplied modem script, try contacting your ISP for further instruc- tions or go to the Viking Components Web site for updated modem scripts. Your driver installation is now complete.
  • Page 13: Maccomcenter Communication Software

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MacComCenter Communication Software 1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open. Locate the “MacComCenter”icon on the CD and double-click on it to launch.
  • Page 14 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MacComCenter Communication Software (Continued) 3. Once the software for MacComCenter has been loaded, a modem description window will appear. Click the “OK” button to continue with the software setup. 4.The “MacComCenter Assistant” will guide you through the rest of the setup pro- cedure.
  • Page 15 A) “Viking V90/56K” for V90/Flex connections. B) “Viking Force 56K” for Flex only connections. C) “Viking Force V.34” for 33.6K only connections. Then close the “Modem” control panel and click “Save.” 3. From the Apple menu, select “Control Panel”and then choose “TCP/IP.” From the “Connect Via”...
  • Page 16: Free Ppp Setup

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Free PPP Setup The Viking Apple Modem Script is not required for this setup. This setup is for ver- sion 2.6.2 of Free PPP. 1. Double-click the “Free PPP Setup” application. 2. Click the small arrow at the bottom left of the window for the pop-up menu.
  • Page 17: Newton Os

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Newton OS Software Note: After installing your modem your MessagePad will take a few moments to examine the card. When your Messagepad is ready to use the modem, a slip appears to inform you that a communication card has been installed.
  • Page 18: Windows 3.X

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 3.x Software Note: Before installing Viking modem,“Card and Socket Services”must be installed in your system. This software is provided by your computer’s manufacture. 1. In the “Program Manager,” look for the card services group. It may be SystemSoft Tools, Phoenix or Toshiba Card Manager, IBM CardWizard or a similar sounding group.
  • Page 19 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 95 Software Note: It is recommended to make backup diskettes prior to installation. 1. You will be prompted with the “New Hardware Found” message. Click the “OK” button. 2. The “Update Device Wizard” window will appear. Insert the Windows 95 drivers diskette that was included with your modem.
  • Page 20: Windows 95

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 95 Software (Continued) 3.The Make sure that your floppy disk drive is selected for the location of the dri- ver. 4. Note that the “Device Found” has changed from Standard PCMCIA Card to the Viking PC Card Modem.* Then click the “Finish”...
  • Page 21 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 98 Software 1.You will be prompted with the “New Hardware Found”message. Then “Add New Hardware Wizard” window will appear. A message in the window will read “This wizard searches for new drivers for: Standard PCMCIA Card Modem.” Click the “Next”...
  • Page 22: Windows 98

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 98 Software (Continued) 3. The next message that should appear in the “Add New Hardware Wizard” is “Windows will search for new drivers in its driver database on your hard drive, and in any of the following selected locations.
  • Page 23 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 98 Software (Continued) 5. The final message in the “Add New Hardware Wizard” should show your new Viking modem at the top, for example: Viking V.90+K56Flex PC-Card Modem. A message “Windows has finished installing the software that your new hardware device requires”...
  • Page 24: Windows Ce

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows CE 1. Once the modem is inserted into the PC Card slot, a window will appear with a message like “PC Card Detected in Slot 1.” If you are running on battery power, it will ask you if wish to continue using battery power.
  • Page 25: Windows Nt 4.0

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows NT 4.0 Note: Before installing your PC Card modem,“Service Pack 3”must be installed on your system. Also RAS (Remote Access Services) must not be installed. Please refer to your operating systems “Owner’s Manual” for more information.
  • Page 26: Windows Nt 4.0

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows NT 4.0 (Continued) 4. The Viking modem will now appear in the window. Click “Ok” and then click “Next.” Now click the “Finish” button. The “Modem Property” window will appear. Click “Close.”...
  • Page 27: Cellular Driver Installation

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Cellular Driver Installation This section will cover the steps necessary to install the drivers needed to use a cellular phone with your Viking PC Card modem. Note: The supplied software is preloaded with the Motorola StarTac driver.
  • Page 28 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Cellular Driver Installation (Continued) 3.Select your cellular phone from the top of the window. Click on the “Select” button. Then click on the “OK” button. Note: If you do not see your cellular phone listed, please contact Viking technical sup- port for assistance.
  • Page 29: Cellular Driver Installation

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Cellular Driver Installation (Continued) Trouble Shooting: Open a Hyper Terminal test window (Start/Programs/Accessories/Hyper Terminal) and type: AT^ i then press “Enter.” This should tell you what driver is installed. In Hyper Terminal type AT^T6 then press “Enter.”...
  • Page 30: Using Data & Fax Communication Software

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Using Data and Fax Communication Software Usually, most communication software installation programs will automatically detect your Viking fax/modem and preform the appropriate configurations. In some cases, you may find it necessary to configure the software so it can send the appropriate commands to the fax/modem.
  • Page 31: Technical Notes

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 4 Technical Notes This chapter covers COM port and IRQ settings information necessary when the system does not automatically configure the fax/modem properly. This chapter is broken up by operating systems sections. Go to the sections covering your oper- ating system.
  • Page 32 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Determining COM ports and IRQ settings (Continued) If your computer has card and socket services software other than those listed, consult your computer documentation for more information about card and socket services. Setting COM Ports and IRQs Because COM ports share IRQs, there is the possibility of conflicts between the modem and other serial devices.
  • Page 33: Windows 95 & 98 Com Ports And Irq Settings

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Checking and Changing COM Port IRQs 1. Determine your modem’s COM Port and IRQ configuration. (Refer to the previ- ous section.) 2. In the “Program Manager,” select the “Main Group.” 3. Select the “Control Panel.”...
  • Page 34: Troubleshooting

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 5 Troubleshooting This chapter will cover some solutions to some common problems you may expe- rience when installing your Viking PC Card modem. Some solutions may not apply to your operating system or may not be listed. If your problem is not answered in the following sections, please proceed to page 47, on contacting Viking for support.
  • Page 35 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE General (Continued) Problem Solution Modem does not respond, modem • If the modem stop after the computer enters power-sav- communication error or modem ing mode, disabling this feature is recommended. not found. (continued) Modem does not fit.
  • Page 36: General

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE General (Continued) Problem Solution Modem does not fax • Did you select the correct fax class? Check your software, select another fax class and try again. • Do you have another communications program open? If so, close it.
  • Page 37: Mac Os 7.5.3 Or Later

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Mac OS 7.5.3 or Later • If you choose to change the slot (upper to lower or vice versa), you must change the port in your Setup - Modem menu of the MacComCenter software.
  • Page 38: Windows 3.X

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Windows 3.x If CardTest gives you an error, you may have the CSS (Card and Socket Services) that came with your system installed improperly. If QuickLink displays one of the following error messages: Can not find WIN.COM in your path...
  • Page 39: Basic At Commands

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 6 Basic AT Commands From terminal mode or command line, AT commands allow you to control your modem. If you are using your communications software to operate your modem, the software menus configure the AT commands. Follow the instructions in this chapter, to operate your modem directly from the terminal mode.
  • Page 40: At Commands

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function Report firmware revision, model, and interface type. Report response programmed by an OEM. Report the country code parameter. Report modem data pump model and code revision.
  • Page 41 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function Report basic call progress result codes and connections speeds (OK, CON NECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected), NO ANSWER, CONNECT XXXX, and ERROR.
  • Page 42 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 Disable guard tone. &G1 Disable guard tone. &G2 Enable 1800 Hz tone. &J0 Set S-Register response only for compatibility. &J1 Set S-Register response only for compatibility.
  • Page 43 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code. &T3 Initiate local digital loopback. &T4 Allow remote digital loopback. &T5 Disallow remote digital loopback request.
  • Page 44 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives break from the remote modem: \K0,1 Clear data buffers and send break to DTE. \K2,3 Send a break immediately to DTE. \K4,5 Send a break with received data to the DTE.
  • Page 45: Ecc Commands

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE ECC Commands Command Function Disable data compression. Enable MNP 5 data compression. Enable V.42 bis data compression. Enable both V.42 and MNP 5 compression. Set maximum block size in MNP to 64. Set maximum block size in MNP to 128.
  • Page 46: Caller Id Commands

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE MNP 10 Commands (Continued) Command Function Select initial transmit level of -26 dBm. Select initial transmit level of -30 dBm. Select initial transmit level of -10 dBm. @M3 - @M10 Select initial transmit level of -10 dBm.
  • Page 47 VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Fax Class 1 Command Function +FCLASS=n Service class. +FAE=n Data/fax auto answer. +FRH=n Receive data with HDLC framing. +FRM=n Receive data. +FRS=n Receive silence. +FTH=n Transmit data with HDLC framing. +FTM=n Transmit data.
  • Page 48: Cellular Commands

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N Transmit page punctuation. +FHNG Call termination with status. Session termination. +FLID= Local ID string. +FLPL Document for polling. +FMDL? Identify model. +FMFR? Identify manufacturer. +FPHCTO Phase C time out.
  • Page 49: Modem Driver & Firmware Upgrades

    Once you have reached Viking’s Web site, select “Support.” Then select “Software” and finally select “Viking Components PC Card Modems.” Scroll down to your modem and select the file you wish to upgrade your modem with. Note: If you unfamiliar with driver updates and firmware upgrades, it is recom- mended to contact our Technical Support Department before starting these pro- cedures.
  • Page 50: Contacting Technical Support

    8 Contacting Technical Support If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide, Viking Components has Technical Support available 7 days a week and 24 hours a day.
  • Page 51: Communication Regulations

    VIKING COMPONENTS 33.6K/56K PC CARD USER’S GUIDE 9 Communication Regulations INDUSTRY CANADA (IC) NOTICE “NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
  • Page 52 If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this telephone equipment, please contact Viking Components, Inc., Customer Support at (888) 801-9181 for information on obtaining service or repairs. The telephone compa- ny may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.
  • Page 53: Warranty & Disclaimer Information

    Except as provided herein, there are no express or implied warranties of merchantability or fit- ness for a particular purpose. Under no circumstances will Viking Components be liable in any way to any purchaser for any damages, including but not limited to lost revenue, lost wage, or any other incidental or consequential damages arising out of the use of or inability to use this prod- uct.

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