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Viking Components 56K User Manual

External modem (mac & windows os)
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VIKING 56K
EXTERNAL MODEM
(MAC & WINDOWS OS)
USER'S GUIDE
Manual No. 1005258
Release 06/99, Rev B
®
S P E E D
•
P O W E R
•
P E R F O R M A N C E

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  • Page 1 VIKING 56K EXTERNAL MODEM (MAC & WINDOWS OS) USER’S GUIDE Manual No. 1005258 Release 06/99, Rev B ® S P E E D • P O W E R • P E R F O R M A N C E...

  • Page 2: Table Of Contents

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Table of Contents 1 Introduction 56K External Features & Specifications 2 Before You Install System Requirements Phone Requirements Communications Software requirements 3 Installation Hardware Installation Software Installation Mac OS 7.5.3 or Later MacComCenter Communication Software...

  • Page 3: Introduction

    Congratulations on purchasing your Viking Components 56K External fax/modem for your computer. To turn your computer into a communications center, all you need is your Viking fax/modem and a standard analog phone line. Viking Components 56K External Modem Features & Specifications: •...

  • Page 4: Before You Install

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 2 Before You Install It is recommended to read any additional information in your system’s “Owner’s Guide” regarding external modems before continuing. System Requirements Computer: • Any computer with a COM, SERIAL, MODEM or RS-232 port.

  • Page 5: Phone Requirements

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Phone Line Requirements The phone line required by the Viking Components fax/modem is an analog RJ- 11. This is a standard residential phone line. Warning: Do not use a PBX or digital phone line. These phone lines may damage the Viking Components External fax/modem or phone equipment.

  • Page 6: Installation

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 3 Installation This chapter contains instructions on installing your Viking 56K External fax/modem. Hardware Installation 1. Turn off your computer and any attached devices, such as printers or external drives. 2.Locate the serial port on the back of your computer and connect it with the ser- ial cable on the back of the external modem.

  • Page 7: Hardware Installation

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 3.Plug the AC power adapter into a standard wall outlet. Also plug one end of the phone cord into a wall phone jack. Warning: The phone jack you use must be for an analog phone line. If you are in a office building, it may use digital phone lines.
  • Page 8 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Hardware Installation (Continued) 5. Locate the AC power cable plug. Plug the cable from the AC power supply in and rap it around the post,so that the power cable crosses and exists out the back panel, as shown in the illustration on the previous page.

  • Page 9: Software Installation

    Locate the “Viking Modem Installer”icon on the CD and double-click on it to launch. Note: If the CD can not be located,the drivers can be downloaded from the Viking Components Web site at: www.vikingcomponents.com 3. Select “Viking 56K External Modem” by clicking on its button. Then click the “Install”...
  • Page 10 “Setup” section. If your Internet Service Provider (ISP) supports 56KFlex and V.90, select “Viking 56k_v90.” For ISP’s that only support 56KFlex, select “Viking force 56kflex.” Then close the “Modem” control panel and click the “Save” button.

  • Page 11: Maccomcenter Communication Software

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacComCenter Communication Software 1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open. Locate the “MacComCenter”icon on the CD and double-click on it to launch.

  • Page 12: Maccomcenter Communication Software

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MacComCenter Communication Software (Continued) 3. Once the software for MacComCenter has been loaded, a modem description window will appear. Click the “OK” button to continue with the software setup. 4.The “MacComCenter Assistant” will guide you through the rest of the setup pro- cedure.

  • Page 13: Remote Access/Mac Ppp Setup

    Your software installation and setup is now complete. Free PPP Setup The Viking Apple Modem Script is not required for this setup. This setup is for ver- sion 2.6.2 of Free PPP. 1. Double-click the “Free PPP Setup” application.

  • Page 14: Windows 95

    Click on the “OK” button. 2.The “Update Device Wizard” window will appear. The device found should read: “56Modem.” Insert the Viking modem driver diskette that was supplied with your modem into the floppy drive. (If the diskette was not included or lost, the drivers can be downloaded from our Web site.) Then click on the “Next”...
  • Page 15 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows 98 Software: 1.You will be prompted with the “New Hardware Found” message. Then “Add New Hardware Wizard” window will appear. A message in the window will read “This wizard searches for new drivers for: 56Modem.” Click on the “Next” button.

  • Page 16: Windows 98

    Web site). Then click on the “Next” button. 4. The next message should read “Windows driver file search for the device: Viking V.90+K56Flex EXT PnP Modem.” The bottom of the window will show your drive A:\ or diskette drive as the location of the modems driver.
  • Page 17 Windows 98 Software (Continued): 5. The final message in the “Add New Hardware Wizard” should show your new Viking modem “Viking V.90+K56Flex EXT PnP Modem” the top. A message “Windows has finished installing the software that your new hardware device requires”...

  • Page 18: Windows Nt 4.0

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0: 1. From the “Start” button on your desktop, select “Settings” and then “Control Panel.” 2. Click on the “Modems” icon. The “Install New Modem” window will appear. You should receive a message “Please wait while Windows NT attempts to detect your modem.”...
  • Page 19 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Windows NT 4.0 (Continued): 3. You will receive a message that a “Standard Modem” was found. Click on the “Change” button to load the correct modem and drivers. 4. A window will appear showing a list of Manufacturers and Models. Click on the “Have Disk”...
  • Page 20 Web site) Select your floppy diskette drive at the bottom of the window and click on the “OK”but- ton. 6. Select the “Viking V.90+K56Flex EXT Modem” below the “Models” section on the window. Then click on the “OK” button. Chapter 3...
  • Page 21 Windows NT 4.0 (Continued): 7. The next window will show the selected modem has changed from “Standard Modem” to “Viking V.90+K56Flex EXT Modem.” Click on the “Next” button. 8. Complete the information needed under the “Location Information” window. Then click on the “Next” button.

  • Page 22: Windows Nt 4.0

    Windows NT 4.0 (Continued): 9. The “Modem Properties” window will appear. To view and/or change your new modems dialing properties,first select the “Viking V.90+K56Flex EXT Modem”under the modem section of this window. Then click on the “Dialing Properties” button. Make any changes needed. Click on the “Close” button.

  • Page 23: Using Data & Fax Communication Software

    Using Data and Fax Communication Software Usually, most communication software installation programs will automatically detect your Viking fax/modem and preform the appropriate configurations. In some cases, you may find it necessary to configure the software so it can send the appropriate commands to the fax/modem.

  • Page 24: Technical Notes

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 4 Technical Notes This chapter covers the definitions of the status lights on the front of your exter- nal modem, the COM port and IRQ settings, and information necessary when the system does not automatically configure the fax/modem properly.

  • Page 25: Windows 95 & 98 Com Ports And Irq Settings

    4. In the “Device Manager,” double click on “Ports (COM & LPT)” to expand it. 5. Select the “Communication Port” being used by your Viking external modem. Refer to the previous section “Identifying COM Port Settings” if you do not know which port the modem is using.

  • Page 26: Troubleshooting

    This chapter will cover some solutions to some common problems you may expe- rience when installing your Viking PC Card modem. Some solutions may not apply to your operating system or may not be listed. If your problem is not answered in the following sections, please proceed to page 39, on contacting Viking for support.
  • Page 27 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem Modem cables do not fit. • Be sure that you have the correct pin count on the cable connector. • Check the pins inside the connector to make sure none of them are damaged or bent.
  • Page 28 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE General (Continued) Problem No Dial Tone message • Are all of the cable connections secure? • Is the phone line in use by someone else? • Are you using a standard analog phone line? •...

  • Page 29: Mac Os 7.5.3 Or Later

    CONNECTION SCRIPTS (Mac OS 7.6 or Later): 1. Copy the “Viking 56k/V.90 Modem” script to the “Modem Scripts” folder, in the “Extensions” folder. 2. To access it, go to the “Control Panel” and select “Modem.” Then select “Viking 56K/V.90Modem.”...

  • Page 30: Basic At Commands

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 6 Basic AT Commands From terminal mode or command line, AT commands allow you to control your modem. If you are using your communications software to operate your modem, the software menus configure the AT commands. Follow the instructions in this chapter, to operate your modem directly from the terminal mode.
  • Page 31 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function Report firmware revision, model, and interface type. Report response programmed by an OEM. Report the country code parameter. Report modem data pump model and code revision.
  • Page 32 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function Report basic call progress result codes and connections speeds (OK, CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected), NO ANSWER, CONNECT XXXX, and ERROR.
  • Page 33 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 Disable guard tone. &G1 Disable guard tone. &G2 Enable 1800 Hz tone. &J0 Set S-Register response only for compatibility. &J1 Set S-Register response only for compatibility.
  • Page 34 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code. &T3 Initiate local digital loopback. &T4 Allow remote digital loopback. &T5 Disallow remote digital loopback request.
  • Page 35 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives break from the remote modem: \K0,1 Clear data buffers and send break to DTE. \K2,3 Send a break immediately to DTE. \K4,5 Send a break with received data to the DTE.

  • Page 36: Ecc Commands

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE ECC Commands Command Function Disable data compression. Enable MNP 5 data compression. Enable V.42 bis data compression. Enable both V.42 and MNP 5 compression. Set maximum block size in MNP to 64. Set maximum block size in MNP to 128.

  • Page 37: Caller Id Commands

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE MNP 10 Commands (Continued) Command Function Select initial transmit level of -26 dBm. Select initial transmit level of -30 dBm. Select initial transmit level of -10 dBm. @M3 - @M10 Select initial transmit level of -10 dBm.
  • Page 38 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 1 Command Function +FCLASS=n Service class. +FAE=n Data/fax auto answer. +FRH=n Receive data with HDLC framing. +FRM=n Receive data. +FRS=n Receive silence. +FTH=n Transmit data with HDLC framing. +FTM=n Transmit data.
  • Page 39 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N Transmit page punctuation. +FHNG Call termination with status. Session termination. +FLID= Local ID string. +FLPL Document for polling. +FMDL? Identify model. +FMFR? Identify manufacturer. +FPHCTO Phase C time out.

  • Page 40: Modem Driver & Firmware Upgrades

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 7 Modem Driver & Firmware Upgrades Your Viking External modem can be upgraded by updating its drivers and through firmware upgrades. These upgrades can be downloaded from Viking Components Web page at: http://www.vikingcomponents.com Once you have reached Viking’s Web site, select “Support.”...

  • Page 41: Contacting Technical Support

    8 Contacting Technical Support If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide, Viking Components has Technical Support available 7 days a week and 24 hours a day.

  • Page 42: Communication Regulations

    VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE 9 Communication Regulations INDUSTRY CANADA (IC) NOTICE: “NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, oper- ational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s).
  • Page 43 If you experience trouble with this telephone equipment, please contact Viking Components, Inc., Customer Support at 888-801-9181 for information on obtaining ser- vice or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.
  • Page 44 VIKING COMPONENTS 56K EXTERNAL MODEM USER’S GUIDE PART 68 REQUIREMENTS (Continued): This equipment may not be used on coin service provided by the telephone com- pany. Connection to party lines is subject to state tariffs. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use...

  • Page 45: Warranty & Disclaimer Information

    Viking reserves the right to make modifications in both hardware and software without prior notifications.

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