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Viking Components MAC OS User Manual

56k usb modem
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VIKING 56K

USB MODEM

(MAC OS)
USER'S GUIDE
Manual No. 1005280
Release 03/99, Rev A
®
S P E E D
•
P O W E R
•
P E R F O R M A N C E

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Summary of Contents for Viking Components MAC OS

  • Page 1: Usb Modem

    VIKING 56K USB MODEM (MAC OS) USER’S GUIDE Manual No. 1005280 Release 03/99, Rev A ® S P E E D • P O W E R • P E R F O R M A N C E...

  • Page 2: Table Of Contents

    2 Before You Install System Requirements Phone Requirements Communications Software Requirements 3 Hardware Installation 4 Software Installation Mac OS 8.5 or Later Driver Software MacComCenter Communication Software Remote Access/Mac PPP Setup Free PPP Setup Using Data & Fax Communication Software 5 Technical Notes...
  • Page 3 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 1 Introduction Congratulations on purchasing your Viking Components 56K USB (Universal Serial Bus) fax/modem for your computer. To turn your computer into a commu- nications center, all you need is your Viking fax/modem and a standard analog phone line.

  • Page 4: Before You Install

    Guide” regarding external modems before continuing. System Requirements Computer: • Any computer with a free USB port. Compatible Operating System: • Mac OS 8.5 or Later Computer Memory: • 4MB of free RAM Hard Disk Space: • 2MB or more Phone Line: •...

  • Page 5: Phone Requirements

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Phone Line Requirements The phone line required by the Viking Components USB fax/modem is an analog RJ-11. This is a standard residential phone line. Warning: Do not use a PBX or digital phone line. These phone lines may damage the Viking Components USB fax/modem or phone equipment.

  • Page 6: Hardware Installation

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 3 Hardware Installation This chapter contains instructions on installing your Viking 56K USB fax/modem. Warning: The phone jack you use must be for an analog phone line. If you are in an office building, it may use digital phone lines. If you are not sure of the type of phone lines your office building has, contact your phone system administrator.
  • Page 7 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Hardware Installation (Continued) 2. Return the modem right side up and feed the phone cables through the back of the base. 3. Power on your computer. 4. Locate an available USB port on your computer and connect it with the USB cable on the back of the modem.

  • Page 8: Software Installation

    This chapter will cover the steps necessary to configure your computer’s operating system. Mac OS 8.5 or Later Driver Software 1. Insert the “Viking Modem Companion Software” CD into your computer’s CD- ROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open.
  • Page 9 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Mac OS 8.5 or Later Driver Software (Continued) 5. Click the “Restart” button to restart your system. 6. From the Apple ( ) menu, select “Control Panel” and then choose “Modem.” Next to “Connect via:” the “USB Rockwell Modem” should be listed. Locate the “Modem:”...

  • Page 10: Maccomcenter Communication Software

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MacComCenter Communication Software 1. Insert the “Viking Modem Companion Software” CD in your computer’s CD-ROM drive. Once the CD appears on your system’s desktop, double-click on its icon to open. Locate the “MacComCenter”icon on the CD and double-click on it to launch. 2.In the “MacComCenter”window,the “USB Rockwell Modem”should be selected in the “What serial port should MacComCenter use:”...
  • Page 11 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MacComCenter Communication Software (Continued) 3. Once the software for MacComCenter has been loaded, a modem description window will appear. Click the “OK” button to continue with the software setup. 4.The “MacComCenter Assistant” will guide you through the rest of the setup pro- cedure.

  • Page 12: Remote Access/Mac Ppp Setup

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Remote Access/Mac PPP Setup 1.From the Apple menu, select “Control Panel”and then choose “TCP/IP.” From the “Connect Via” pop-up menu, choose “PPP.” From the “Configure” pop-up menu, choose “PPP Server.” In the text box labeled “IP Address,” enter the IP address given to you by your ISP.

  • Page 13: Using Data & Fax Communication Software

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Using Data and Fax Communication Software Most communication software installation programs will automatically detect your Viking fax/modem and preform the appropriate configurations. In some cases, you may find it necessary to configure the software so it can send the appropriate commands to the fax/modem.

  • Page 14: Technical Notes

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 5 Technical Notes This chapter covers the definitions of the status lights on the front of your exter- nal modem. Status Light Definitions Chapter 5...

  • Page 15: Troubleshooting

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 6 Troubleshooting This chapter will cover some solutions to some common problems you may expe- rience when installing your Viking USB modem. Some solutions may not apply to your operating system or may not be listed. If your problem is not answered in the following sections, please proceed to page 27, contacting Viking for support.

  • Page 16: General Troubleshooting

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE General Troubleshooting Problem The power light on the modem is • Ensure the modem is plugged into your system’s USB not on. port. If your modem is plugged into a hub, it must be a powered hub.
  • Page 17 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE General (Continued) Problem Modem does not dial or it dials • Are you cable and phone line connections secure? incorrectly. • Is there another phone extension on the same line in use? • Are you using a standard analog phone line? Digital phone line will not work with this modem.

  • Page 18: Basic At Commands

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 7 Basic AT Commands From terminal mode or command line, AT commands allow you to control your modem. If you are using your communications software to operate your modem, the software menus configure the AT commands. Follow the instructions in this chapter to operate your modem directly from the terminal mode.
  • Page 19 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function Report firmware revision, model, and interface type. Report response programmed by an OEM. Report the country code parameter. Report modem data pump model and code revision. Reports the DAA code (W-class models only).
  • Page 20 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function Report basic call progress result codes and connections speeds (OK, CON NECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone detected), NO ANSWER, CONNECT XXXX, and ERROR. Report basic call progress result codes and connections speeds, i.e., OK, CONNECT, RING, NO CARRIER (also, for busy, if enabled, and dial tone not detected), No ANSWER, CONNECT XXXX, and ERROR.
  • Page 21 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &G0 Disable guard tone. &G1 Disable guard tone. &G2 Enable 1800 Hz tone. &J0 Set S-Register response only for compatibility. &J1 Set S-Register response only for compatibility. &K0 Disable DTE/DCE flow control.
  • Page 22 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function &T1 Initiate local analog loopback. &T2 Returns ERROR result code. &T3 Initiate local digital loopback. &T4 Allow remote digital loopback. &T5 Disallow remote digital loopback request. &T6 Request an RDL without self-test.
  • Page 23 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Basic AT Command Set (Continued) Command Function When modem receives break from the remote modem: \K0,1 Clear data buffers and send break to DTE. \K2,3 Send a break immediately to DTE. \K4,5 Send a break with received data to the DTE. Select normal speed buffered mode.

  • Page 24: Mnp 10 Commands

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE ECC Commands Command Function Disable data compression. Enable MNP 5 data compression. Enable V.42 bis data compression. Enable both V.42 and MNP 5 compression. Set maximum block size in MNP to 64. Set maximum block size in MNP to 128. Set maximum block size in MNP to 192.

  • Page 25: Caller Id Commands

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE MNP 10 Commands (Continued) Command Function Select initial transmit level of -26 dBm. Select initial transmit level of -30 dBm. Select initial transmit level of -10 dBm. @M3 - @M10 Select initial transmit level of -10 dBm. @M11 Select initial transmit level of -11 dBm.

  • Page 26: Fax Class

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Fax Class 1 Command Function +FCLASS=n Service class. +FAE=n Data/fax auto answer. +FRH=n Receive data with HDLC framing. +FRM=n Receive data. +FRS=n Receive silence. +FTH=n Transmit data with HDLC framing. +FTM=n Transmit data. +FTS=n Stop transmission and wait.
  • Page 27 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE Fax Class 2 (Continued) Command Function +FET=N Transmit page punctuation. +FHNG Call termination with status. Session termination. +FLID= Local ID string. +FLPL Document for polling. +FMDL? Identify model. +FMFR? Identify manufacturer. +FPHCTO Phase C time out. +FPOLL Indicates polling request.

  • Page 28: Modem Driver & Firmware Upgrades

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 8 Modem Driver & Firmware Upgrades Your Viking External modem can be upgraded by updating its drivers and through firmware upgrades. These upgrades can be downloaded from Viking Components Web page at: http://www.vikingcomponents.com Once you have reached Viking’s Web site, select “Support.”...

  • Page 29: Contacting Technical Support

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 9 Contacting Technical Support If your questions have not been answered or if you are unable to solve a problem with your modem by using this guide, Viking Components has Technical Support available 7 days a week and 24 hours a day. Before calling Technical Support, please prepare to have the following available: •...

  • Page 30: Communication Regulations

    VIKING COMPONENTS 56K USB MODEM USER’S GUIDE 10 Communication Regulations INDUSTRY CANADA (IC) NOTICE “NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, oper- ational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s).
  • Page 31 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE PART 68 REQUIREMENTS This equipment complies with Part 68 of the FCC Rules. On this equipment there is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.
  • Page 32 VIKING COMPONENTS 56K USB MODEM USER’S GUIDE PART 68 REQUIREMENTS (Continued) This equipment may not be used on coin service provided by the telephone com- pany. Connection to party lines is subject to state tariffs. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains a margin at the top or bottom of each transmitted page or on the first page of the Transmission, the date and time it is sent and an identifi-...

  • Page 33: Year Warranty

    Viking reserves the right to make modifications in both hardware and software without prior notifications. Apple, Apple logo, Macintosh and Mac OS are registered trademarks of the Apple Computer, Inc.

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