Chapter 3. Troubleshooting And Parts Listing; Problem Solving - IBM HH SATA Multi-Burner User Manual

Chapter 3. Troubleshooting and parts listing

This chapter provides problem-solving information and a parts listing in case you
have to replace the multi-burner drive or signal cable.

Problem solving

The following table lists problems that might occur with the drive.
Table 4. Problems and possible solutions
Problem
You cannot create a multi-session
disc.
You cannot write to a DVD or CD.
You cannot eject a DVD or CD.
You cannot read the DVD or CD
after you successfully write to it.
© Copyright IBM Corp. 2011
Solution
Make sure that there is enough space on the disc for another session. Writing a
session requires lead-in and lead-out space (approximately 15 MB), in addition
to the data that is recorded.
v Make sure that the write operation process is not interrupted by a screen
saver program, an antivirus program, an Internet or email program, or other
software. Disable the functions that might interrupt the write operation.
v Run a defragmentation program on the hard disk drive.
v Consult the hard disk drive manufacturer or vendor if an older hard disk drive
is conducting a thermal recalibration during a write operation.
v Replace the disc if it is inoperable or scratched.
v Disable the Windows Auto Insert Notify function on the drives.
Make sure that the drive is not in the process of writing to the disc, and then try
the following actions:
v Use software to eject the disc.
v Press the eject button to eject the disc.
v Turn off the server. Wait 45 seconds, and then turn on the server and try
using the eject button again.
v Use the manual-eject button. For more information, see "Manually ejecting a
disc" on page 7.
1. The disc might be damaged. Try a new disc or another brand of disc.
2. Avoid writing at the slower 1X speed unless the server requires it.
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