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VIII. Troubleshooting
This section will detail possible solutions to common problems that might
occur in using the On-Q 4-Port Router/ Switch.
A. Contact Information
If you are unable to locate a solution here, please access our website at
www.onqhome.com
for the latest information. You can also reach us at 1-
800-321-2343.
B. FAQs
1. When should I modify the MAC address for Internet port settings?
Some ISPs identify the clients that attempt to attach to them by
accessing the client's MAC address and ISP assigned host name. The
MAC address required for Internet port settings is the Router's MAC
address which should be the one you already registered with your ISP,
and there is no need for modifying it. However, if the ISP has been
utilizing your PC adapter card's MAC address prior to obtaining this
Router, you may have to modify the Router's MAC address for
Internet port settings to reflect the MAC address of the PC adapter
card.
2. What is a DMZ?
The DMZ (demilitarized zone), is a barrier between the Internet and
a company's Intranet. It is a subnet that contains a firewall and proxy
server, which can be in separate servers or in one server. The firewall
connects to an external firewall on the Internet side, which may be at
the ISP's location and is often called a "boundary router." The double
firewall architecture adds an extra measure of security for the
Intranet.
3. What is Dynamic DNS?
The Dynamic Domain Name Service is an IP Registry service that
provides a public central database where information such as email
addresses, hostnames, IP addressess, etc. can be stored and retrieved.
The Dynamic DNS service acts like old-style phone operator where
other users call the operator, and ask to speak to you, and the
operator, who knows your extension, will make the connection (every
time your computer comes online, it will inform the Dynamic DNS
server what the current IP address is). Users who need to connect to
301 Fulling Mill Road, Suite G
Middletown, PA 17057
Innovations in Home Living.
(800) 321-2343
(
Page 27
©Copyright 2004 by OnQ Technologies,
Inc All Rights Reserved.
www.onqhome.com
)
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301 Fulling Mill Road, Suite G
Middletown, PA 17057
Innovations in Home Living.
(800) 321-2343
(
Page 26
©Copyright 2004 by OnQ Technologies,
Inc All Rights Reserved.
www.onqhome.com
)
4
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