Troubleshooting - Samsung SRN-470D User Manual

TROUBLESHOOTING

Problem
The system does not turn on and the indicator on the
front panel does not work at all.
Some channels display just a black screen even if they
receive video sources.
If I press the [REC] button on the front panel, the REC
indicator does not flash, nor the player start recording.
The screen displays the logo image repeatedly.
The Channel button does not work on the Live screen.
The cursor will not move to the Start button when I start
the calendar search.
No video is played on the connected monitor.
When the alarm sounds, I press the [ALARM] button on
the remote control to release the alarm but it does not
work. The alarm persists and I could not set it off in any
way.
 Check if the power supply system is properly connected.
 Check the system for the input voltage from the power source.
 If the problem persists even after you have taken the above actions, check
the power supplier and replace it with a new one if neccessary.
 Check inside if the cables are properly connected. (SMPS, FRONT)
 Check if the camera is properly supplied with power.
 Check the video output connecting the camera's webviewer.
 Check if the network port is properly connected and the network setting is
set correctly.
 Change the hub supporting Gigabit, it may solves.
 Check 4 pin cable connected properly to the front panel. When the cable
disconnected it may happen.
 Check if there is a free space on the HDD for the recording.
 Check if the record mode is set to ON in the record mode setting.
 Check 4 pin cable connected properly to the front panel.
When the cable disconnected it may happen.
 This may occur from a problem with the main board, or the related software is
corrupt.
Contact the nearest service center for more information.
 The Channel button does not work if the current screen is in the event
monitoring mode.
In the event monitoring screen, press the [ALARM] button to exit the screen
and select a channel.
 Check if the channel and the date that you want to play are marked with the V
symbol.
Both channel and date should be checked before you can start playing with
the Start button.
 Check if the necessary cables are connected to the monitor properly.
 If the problem persists even in proper connection, move to [STOP]
[STOP] [ZOOM] and press [MENU] to display the default resolution
dialog. From this dialog, specify a desired resolution. You may still view nothing
on the screen. Then, the screen will restore the default resolution in a moment.
Change the current resolution to a different resolution and apply your change.
The video will be displayed in the last specified resolution.
 Press the [MENU] button on the remote control to release the alarm in the
following way:
1) To release the event monitoring mode : Monitoring Mode – set the duration
of the event monitoring to Off.
2) To release the alarm sound : Event Record Mode - Alarm (Motion Detection/
Video Loss) – deactivate the alarm sound.
3) To release the event : Event Record Mode - Alarm (Motion Detection/Video
Loss) – set the mode to Off.
Action
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[ZOOM]