Support And Information Services - HP e-Vectra Quick User Manual

Support and Information Services

Support and Information Services
You can learn more about HP service and support from the support Web
site:
www.hp.com/go/vectrasupport
Collecting Information on Your e-Vectra Before Contacting Support
Take a piece of paper and note down some of the information mentioned
below. This will help HP support deal with your problem quickly and
efficiently:
Model number
Serial number
RAM
•
Number of megabytes installed
Write down a brief description of the problem
Frequency
Run OK?
Recent changes to the e-Vectra
Which BIOS version is used?
Any BIOS parameter changes?
Are you using the original operating system
software that came preloaded on your e-Vectra?
If no, what is the operating system version?
Any operating system-generated error messages
Any errors during boot (Power-On Self Test).
This test checks all installed components.
16
.
e-Vectra Description
See label on the right side of your e-Vectra (when in horizontal position).
See label on the right side of your e-Vectra (when in horizontal position).
•
The amount of RAM is displayed on the Summary Screen, accessed by pressing
Esc during start-up.
Question or Problem
How often has the problem occurred?
How long has the e-Vectra been running normally?
Have there been any recent changes made to the e-Vectra?
Hardware Configuration
The BIOS version is displayed on the Summary Screen, accessed by pressing Esc
during start-up.
Did the problem occur after changes were made to the BIOS using the Setup
program?
Operating System
What is the operating system version?
Select Settings ➪ Control Panel from the Start menu, then click on the System
icon. The operating system version is displayed under System.
Please note down exact text of error message.
Any POST errors will be displayed on your monitor screen or signalled by beep
codes.