Solving Problems - HP e-Vectra Quick User Manual

Solving Problems

Solving Problems
If Your e-Vectra Does Not Start Properly
The e-Vectra Doesn't Power On
Have you checked that...
The e-Vectra's external power supply is
properly connected (LED constant green).
The Power-On Self Test Displays an Error
An on-screen error message or a beep code when the e-Vectra starts up means that
there is a configuration problem.
Have you checked...
The part of your configuration for which the
Power-On Self Test has detected an error.
If you still have a problem.
If Your e-Vectra Has a Hardware Problem
The Keyboard Doesn't Work...
Have you checked that...
The keyboard cable is correctly connected.
The keyboard is clean and no keys are stuck
down.
The keyboard itself is not defective.
You are using the correct driver. This driver is
provided with all Windows NT 4.0, Windows
98 and Windows 2000 preloaded systems.
For other operating systems, refer to your
operating system's documentation.
You are using the latest BIOS
12
How
Connect the AC adapter to a working power outlet,
then connect the AC adapter to the rear of the
e-Vectra.
How
For more detailed help refer to the troubleshooting
information which is available on HP's support web
site at:
www.hp.com/go/vectrasupport
(refer to
Run HP e-DiagTools
How
Plug the cable into the correct connector on the back
of the e-Vectra. Color coding is used for easy
matching.
Check all keys are at the same height, and none are
stuck.
Either replace the keyboard by a known working unit
or try the keyboard with another e-Vectra.
Download the latest driver from HP's Web at:
www.hp.com/go/vectrasupport
Download the latest BIOS from HP's Web at:
www.hp.com/go/vectrasupport
)
page 15 .