HP e-Vectra Quick User Manual page 20

HP Hardware Warranty
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS
INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT) OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT OR OTHERWISE.
HP Hardware Warranty Options
THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THIS HP HARDWARE
PRODUCT. THEY COMPLEMENT THE GENERAL HARDWARE AND SOFTWARE WARRANTY
STATEMENTS FOUND ON HP'S WEB SITE AND SUPERSEDE ANY WARRANTY TERMS THAT
MAY BE FOUND ONLINE, OR IN ANY DOCUMENTATION OR MATERIALS CONTAINED IN THE
e-VECTRA PRODUCT PACKAGING.
Warranty Entitlements
3-Year Limited Hardware Warranty: 3-Year On-Site Service
3-Year Limited Hardware Warranty: 3-Year Return for Repair Service
30-Day Limited Hardware Warranty: 30-Day Free Parts Exchange or Product Return Service
HP warrants this hardware product against defects in materials and workmanship, for one ( 1 ) of
the W a rr a n t y E n t i t l e m e n t s above, from the date of purchase. Please refer to the Warranty
Entitlement Information provided on the back cover of this guide.
Other warranties, such as "L L L L i i i i f f f f e e e e t t t t i i i i m m m m e e e e R R R R e e e e t t t t u u u u r r r r n n n n f f f f o o o o r r r r R R R R e e e e p p p p a a a a i i i i r r r r S S S S e e e e r r r r v v v v i i i i c c c c e e e e " are available through HP Support
Packs, see your HP Sales and Service Office or your reseller for details.
Note
Neither HP nor any of its designates guarantee that all of the above Warranty Entitlements will be available in your
country. Please consult your local HP Sales and Service Office or HP Authorized Support Provider.
HP Validation and Service Options
If HP receives notice of a defect in your HP hardware product during the hardware product's
warranty period, HP or its designate may, at its option and depending on warranty entitlement:
1) Repair the parts which prove to be defective OR,
2) Replace the parts which prove to be defective OR,
3) Provide the customer, with the appropriate part(s) required for repair. In this event, HP may:
•
•
•
Note
HP reserves the right to validate any claims of defective products or components before repairing or replacing such
products or components. Run HP e-DiagTools (HP Diagnostics Utility) before contacting HP for warranty service. This
is to obtain information that will be requested by a support agent.
Before Contacting HP for Warranty Service
• Run the diagnostic software HP e-DiagTools (refer to page 15) to diagnose your product
and to obtain information that will be requested by a support agent.
• Troubleshoot your system using support information provided on the HP Worldwide Web
support site at:
• Locate your proof of purchase date, indicated on your receipt, invoice, etc.
• Have immediate access to the defective product for potential online or telephone
troubleshooting by an HP service agent.
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Provide you with written instructions for replacing the defective part(s).
Provide free telephone assistance for installation of the replacement component.
Prepay shipping charges, duties, and taxes for replacement parts sent to you as well as for
any parts that HP asks to be returned. You will be billed for any defective part(s) not
returned as requested by HP.
http://www.hp.com/go/vectrasupport