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Problem
Solution
I connected my
1. Disconnect the USB or serial cable from your computer.
iPAQ Pocket PC
2. In Windows 98, 2000, or NT 4.0, click Start >
before installing
Microsoft
ActiveSync.
3. Restart your computer and allow it to detect the USB
4. Install Microsoft ActiveSync 3.7 or higher.
5. Reconnect the iPAQ Pocket PC cable or Universal Desktop
Microsoft
• Be sure the device is on.
ActiveSync
• Be sure all cables are securely connected.
cannot locate my
• Remove your iPAQ Pocket PC from the Universal Desktop
iPAQ Pocket PC
when
I synchronize.
• If your iPAQ Pocket PC is inserted into an Expansion Pack
• Reset the device by using the stylus to lightly press the
• Check Connection Settings in ActiveSync on your
I cannot open
Use Microsoft ActiveSync to synchronize your iPAQ Pocket PC
e-mail in the
with your personal computer. For more information, refer to
Inbox after I
the "Synchronizing with Your Computer" section in Chapter 2.
restore using
Microsoft
ActiveSync.
User's Guide
Settings > Control Panel > System. The Device
Manager opens automatically. Locate and select the USB
or the serial device record and click Remove (Uninstall in
Windows 2000).
device.
Cradle.
Cradle or disconnect it from the Autosync Cable, power
on the unit by pressing the Power button, then put it
back in the synchronization cradle or connect it to the
cable.
or cover and then into the Universal Desktop Cradle, try
removing it and then placing the Pocket PC alone back
into the Universal Desktop Cradle.
Reset button on the bottom of the unit.
personal computer to ensure the communications port
you are using is active.
Troubleshooting
11–6
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