HP 6100 Specification page 24

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Recommended
Services
HP EVA Warranty includes support for Customer Self Repair. For EVAs with a warranty entitlement start
date of 2/12/2007 or later the hard disk drives with drive firmware code load, bezels, and the
controller enclosure's cache batteries, power supplies, fan, and optical control panel replacement are
mandatory CSR. Customers may ask HP Services to replace these replaceable units (RUs) or do a
firmware upgrade of the disk drives for an additional charge. Other EVA RUs available for optional
customer self repair include cables, transceivers, and the disk shelf power supplies and fans.
Customers who purchase an HP EVA Support Agreement have the option to perform Customer Self Repair
or receive on site support.
Please refer to HP's Limited Warranty Statement for further details:
http://h18006.www1.hp.com/products/storageworks/warranty.html
For more information about HP's Global Limited Warranty and Technical Support, visit
ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf
HP warrants the HP 10000 G2 Series Rack according to the standard rack product warranty.
Please refer to product specification for further details:
http://h18004.www1.hp.com/products/servers/proliantstorage/racks/index.html
HP SAN Solution Service
HP Critical Services
HP Proactive 24
HP Support Plus 24
DA - 12745 Worldwide QuickSpecs — Version 5 — 2.26.2008
HP StorageWorks Enterprise Virtual Array Family
Quickly realize the benefit of your SAN investment while reducing
overall cost of ownership
Fast, expert implementation that guards against unexpected
compatibility issues, minimizes disruption to your business and
optimizes performance
Provides a fully installed, configured and documented SAN with
scalability that allows for additional capacity as your business grows
Boost business productivity through increased server, storage,
networking, and applications availability
Minimize business losses caused by IT downtime
Reduce risk and improve efficiency by proactively managing changes
across your IT environment
Resolve complex problems quickly through direct access to HP Services
expertise and hands-on assistance
Rapidly access single-source support from a team familiar with your
business and technology infrastructure
Free your IT staff to focus on strategic business issues
Enhanced operational effectiveness and availability with proactive
problem identification and solutions recommendations
Partner with technical experts who help coordinate support, provide
hands-on assistance, and share industry best practices and HP know-
how with your staff
Rapidly access single-source support spanning your environment from
servers to storage to networking
Obtain personalized services tailored to your business environment and
objectives
Anticipate necessary change - and execute it correctly the first time
Efficiently manage infrastructure resources to meet your performance
objectives
24x7 4-hr. onsite hardware support
Material and parts included
Page 24